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A Brand’s Guide for 2023

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A Brand’s Guide for 2023

If you’ve been caught up in a goofy dance challenge, know what a negroni sbagliato is, or recently rediscovered your love for corn, you probably have TikTok to thank (or blame?) for it. Despite proposed and actual restrictions in the US, TikTok was the most downloaded app in the world last year and has woven itself into the very center of pop culture.

Contrary to its early reputation as the former Musical.ly and the spiritual heir to Vine, TikTok isn’t just for teens. Its 1 billion monthly active users span all demographics, with 35-64-year-olds among the fastest-growing age groups (though Gen Z is still dominant on the platform). This makes it a vital advertising marketplace for companies across industries and sectors. And as the first US Independent Agency to receive the TikTok Campaign Management Agency Partner badge, Tinuiti knows a thing or two about how to help brands create engaging and successful TikTok advertising and marketing campaigns.

Here’s a look at how to advertise on TikTok, some of the platform’s key features and best practices, and how you can get started with TikTok ads.

“TikTok is the #1 downloaded platform across mobile. It’s no longer the best-kept secret for advertisers, but the platform is spreading its wings against wider demographics, and we expect this to continue.”

– Avi Ben-Zvi, VP of Social at Tinuiti

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Table of Contents

  • How does TikTok work?
  • Is TikTok’s audience a good fit for your brand?
  • TikTok Ad Types for Your Campaigns
  • How to Start Advertising on TikTok: Step-by-Step
  • How Much Do TikTok Ads Cost?
  • 7 Creative Best Practices for Your TikTok Advertising Initiative
  • 6 Successful TikTok Ad Campaign Examples
  • Final Takeaway

 

How does TikTok work?

 
TikTok is a channel designed for short-form video content. Users can choose from thousands of audio clips and record videos of themselves lip-syncing, dancing, or acting along to the sound bites. Videos can also be edited, sped up, or slowed down, and users can add stickers, activate a special effect, or use filters to change the video’s look. When you log in, a recommended video on your For You Page (FYP) will start playing right away, as determined by the TikTok algorithm.

You can also follow other users to stay up to date on their content or use the search function to look up specific challenges, keywords, hashtags, and more. There’s also a trending area to find up-and-coming videos.

TikTok logo

 

The TikTok app isn’t just for individual users, though. Companies use TikTok ads to boost their brand awareness, promote new products or sell directly to TikTok users. But to advertise on TikTok effectively, brands must understand the platform’s audience, ad formats and the process of creating a TikTok ad that will resonate.

“What I love most about working on this platform is how advertisers are rewarded for enhancing the user experience rather than disrupting it. We see much stronger engagement and touchpoints to purchases when we embrace TikTok trends and the native content experience that the consumer leads,” said Haley Kimmen, Senior Specialist, Paid Social at Tinuiti.
 

Is TikTok’s Audience a Good Fit for Your Brand?

 

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TikTok, in some version or another, is currently available in 150 markets worldwide and 75 unique languages. Its most popular posters have millions of followers and billions of views per month.

graphic showing multiple examples of TikTok creative
 
TikTok has become popular with all age groups. Though teens were the original cohort to catch on, TikTok videos are now a part of the mainstream social media diet for people worldwide, including 138 million Americans from all walks of life.
 

Interesting Statistics About TikTok’s Audiences, Reach and Impact

 
TikTok has extraordinary potential to reach young people while they’re highly engaged. We’ll let these statistics speak for themselves:

 

  • Of TikTok’s 1 billion monthly active users (MAUs) across the globe, over 63% of users in the US are between the ages of 10 and 29, and nearly 60% are female. 
  • TikTok (37.3 million) recently surpassed Instagram (33.3 million) in popularity among Gen Z users.
  • TikTok has the second-most engaged user base when compared to its competitors, with 29 percent of its active worldwide users opening the app every single day each month in Q2 2022 and spending nearly 1.5 hours per session when they do.
  • For brands, TikTok is one of the fastest-growing channels for product discovery. According to TikTok’s research, nearly 15% of product discoveries began on TikTok in 2022, up from 4% in 2021.
  • Some retail brands estimate that advertising and marketing on TikTok is responsible for 30% to 40% of their offline sales lift.
  • TikTok is expanding into social commerce at a rapid pace, including partnering with Shopify to make purchasing via the platform more seamless.

 

Given that reach and impact, it’s hard to think of a brand for which TikTok’s audience isn’t a good fit. To borrow a phrase popular on the app, TikTok can offer a huge W for marketers if their content aligns with what users are looking for.
 

TikTok Ad Types for Your Campaigns

 
 
Today, TikTok offers a variety of robust ad types ranging from simple in-feed ads to complex video shopping ads. Let’s dive into how each type of ad works and what your brand may need to get started.

 

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In-Feed Ads

 
As the name suggests, in-feed ads appear in the feed as part of the FYP video queue and redirect to your website or app. Each in-feed ad video can be 5 to 60 seconds long, and a profile photo, brand name, and text description accompany each video. Users can also interact with these ads, liking or sharing them or leaving comments. Each in-stream video ad can use one of three available action models: CPC (cost per click), CPM (cost per mille), and CPV (cost per view). To count for CPV, a user has to watch your ad for more than 6 seconds.

 

Spark Ads

 

Spark Ads enable brands to leverage existing organic videos that align with their campaign aims by amplifying them. Spark Ads use posts from real TikTok accounts (either the brand’s or another creator’s, used with permission), which ensures that all views, comments, shares, likes, and follows gained from boosting the video during the promotion are attributed to the organic posts.

 

Search Ads

 

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In 2022, TikTok began testing search ads or sponsored in-feed or spark ads that appear in the first few search page results. This allows brands to toggle on search placements for existing campaigns, helping them target users with high interest or purchase intent. However, this placement isn’t available to the general public yet. For now, you’ll need to work with one of TikTok’s marketing partners (like Tinuiti!) to run these ads. 

 

Brand Takeover

 
A brand takeover is when your ad appears immediately after a user opens the app, “taking over” the opening screen. Once opened, the brand can bring users somewhere else, whether it’s a TikTok profile or an external site.

example of a TikTok brand takeover ad by Vans

Source: TikTok

This TikTok ad type has a high barrier to entry, as it’s more expensive than in-feed or spark ads, and the fact that only one advertiser can leverage this ad per day.
 

TopView Ads

 
Similar to Brand Takeover, this ad appears when the app is opened. However, TopView allows videos such as In-Feed Video to be used as advertising material.

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Branded Hashtag Challenge

 
TikTok’s user-generated content is unique, clever, and remarkably shareable, and the Hashtag Challenge ad format takes full advantage of this. Users are asked to participate in a challenge campaign that will last for six days, where they post their own videos based on the suggested theme. This is an easy way to make your brand go viral if you leverage your ad creative correctly.

TikTok also offers a subset of the Hashtag Challenge called Hashtag Challenge Plus, which allows users to shop for products featured in a Hashtag Challenge without leaving the app. This will help your Hashtag Challenge generate sales and brand awareness at the same time.

“TikTok hashtag challenges leverage a user’s tendency to create and share content around unified themes. Brands can build affinity by turning users into co-creators. TikTok understands the ripple effect one challenge can have, so incorporating brands elevates the idea even more!”

Kiana Corpus, Senior Digital Marketing Specialist at Tinuiti

Portrait of Kiana Corpus

Branded Effects

 

Brands can create sponsored augmented reality effects, filters, lenses or stickers that users are free to use on their own organic content. A product or logo is often incorporated into these effects, meaning your brand will appear on each video, encouraging users to interact. If your branded effects add enough value to user’s posts, you can expect to see your brand featured in troves of user generated content.

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Video Shopping Ads

 
In the beginning of 2023, TikTok retired Dynamic Showcase Ads and Collection Ads, and reincorporated them into a new format called Video Shopping Ads. This ad type requires brands to create a catalog within TikTok and populate it with products, allowing users to shop and purchase within the ad itself. This also allows brands to automatically retarget people with products according to their online behaviors.

User-Generated Content

 
Getting your audience to post videos of them interacting with your brand or product will go a long way to making your branding goals a reality. You can encourage this through your profile and videos or partner with influencers with a large following that may fit your target audience. Many brands have had success with this through “unboxings” or “hauls,” where a user explains, tries on or demonstrates a variety of items bought from or provided by a single brand.
 

Influencer Marketing

 
Just like other platforms, influencer marketing is a powerful tool. As long as there are influencers with a following similar to your target audience, you can partner with them to create content promoting your brand to the right users. 

You’ll have to choose the right influencers and communicate effectively for influencer campaigns to be successful. They need to maintain their personal style and be trusted to make content that appears authentic to their followers.

 

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How to Start Advertising on TikTok: Step-by-Step

 

Setting up your TikTok advertising campaign and running TikTok ads is a straightforward process that allows advertisers plenty of options for reaching their desired audience and driving engagement. Here’s a step-by-step guide to setting up a TikTok advertising campaign.

 

1. Start a TikTok Ad Account

 

To get started, create a user account through the TikTok for Business website by clicking “create an ad.” Then, submit the following information to TikTok:

 

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  • A business name that matches the information you supply TikTok
  • A link to your business’s website that displays product or service information
  • Additional business information, such as your industry, street address, state/province, postal code, and contact information
  • Tax and payment information
  • Assurance that you’re not promoting prohibited products or services

 

After verifying the account and agreeing to TikTok’s terms of service, a TikTok ad campaign can be created.

For some campaigns, brands may benefit from setting up a TikTok pixel on their owned platforms. The pixel is a small piece of code that you place on your website to help you track visitor actions, like page views or purchases, and create audience segments to re-engage previous site visitors or model lookalikes to find new customers. TikTok’s tracking pixel is also key if you’d like to run conversion-focused campaigns.

 

2. Create a TikTok Ad Campaign

 

Once you have an account, you can begin to build a campaign. Choose “Campaign” from the top tab of the TikTok Ad Manager to start the process. Then select “Create,” and provide details regarding your objectives and budget. Let’s take a closer look:

 

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Setting Objectives

 

As the first step in the campaign creation process, you’ll be prompted to choose from three objectives: Awareness, Consideration, or Conversion. Awareness will maximize the number of TikTok users who see your ad, helping new brands develop brand awareness. TikTok’s metric for this is Reach. Consideration is better for established brands, as it encourages users to seek more information and cultivates interest in their offerings. TikTok offers five sub-objectives to Consideration, including:

 

  • Traffic: drives users to a specific URL
  • App Installs: encourages users to download your app
  • Video Views: gets more users to view your video content
  • Lead Generation: collects contact information from potential clients
  • Community Interaction: getts more users to interact with your brand’s TikTok account

 

Conversion is designed to help organizations improve sales through their TikTok ads and requires brands to install a tracking pixel on their owned properties. Once a pixel is in place, brands can choose from one of three sub-objectives:

 

  • Product Sales: encourages sales of products from your TikTok catalog, website or app
  • Website Conversions: encourages users to take specific actions on your website, like adding items to a cart or completing a registration form. 
  • App Promotion: drives new app downloads or existing user log-ins 

 

The right objective for your brand will depend on your internal business goals and what your team hopes to gain from advertising on TikTok.

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Setting a Budget

 

When setting up the budget for an ad campaign, there are three choices: No Limit, Daily budget and Lifetime budget. No Limit is essentially an unlimited ad budget; the Daily and Lifetime budgets are the maximum amounts set to be spent daily or on an entire campaign. If you’d like to target your budget on a more granular level, you can set a Daily or Lifetime budget for specific ad groups, too.

Keep in mind that TikTok ads have a minimum budget requirement depending on the user’s choices. The minimum for both daily and lifetime budgets is 50 USD, but ad groups can run on a daily minimum of 20 USD.

 

3. Create an Ad Group & Choose Placements

 

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After setting a budget for the campaign, the TikTok Ad Manager guides you through creating ad groups. Each campaign can contain one or more ad groups. Ad groups consist of:

 

  • Placements
  • ​Creative Type
  • ​Target Audience
  • ​Budget & Schedule
  • ​Bidding Method & Optimization

 

The first set of choices to make is about ad placement. Advertisers can choose to advertise directly on the TikTok app, or place ads on one of TikTok’s affiliated properties. These include BuzzVideo, TopBuzz and Babe, for example. TikTok also offers a feature allowing the app to choose ad placement on its own, running ads where they would likely perform better.

 

4. Identifying Your Target Audience

 

Every campaign and ad group has a particular customer or set of customers in mind, and the app allows the advertiser to target specifically based on specific characteristics. Typical demographic options available include:

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  • Age
  • Gender
  • Language
  • Location 

 

Advertisers can also target their audience by what devices they use and their interests. For more specific targeting and retargeting, TikTok allows advertisers to upload the IDs of existing TikTok users from previous engagement through ZIP, CSV, and TXT files.

TikTok also provides advanced targeting options that dynamically optimize target audiences to lower cost or maximize conversions (Automatic targeting), automatically expand the target audience if the selected targets are predicted to be too hard to reach (Targeting expansion) or recommend interests and behaviors to include in the ad group (Targeting recommendations).

 

5. Finalize Campaign Details

 

The final step before pushing your ad live is to set your campaign’s bidding strategy and optimization goal. Optimization goals are straightforward. You can optimize your campaign for conversions, clicks or reach, and depending on the objective you set when creating your campaign, your optimization setting may be preset by default. 

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The bidding strategy on TikTok is similar to other social media platforms. Here’s a quick overview:

  • Bid Cap: Brands enter the maximum cost per result based on their chosen objective or billing event. Then, TikTok will deliver ads that do not exceed your desired cost.
  • Cost Cap: Advertisers can set an average cost per result they’d like to spend for a given objective. This acts as a more flexible version of bid cap, since costs may be higher or lower than your desired bid.
  • Lowest Cost: Instead of setting a bid, this option will place your ad as often as possible at the lowest feasible cost. While this is great for maximizing reach, it may result in a high cost per action depending on your target audience.

 

Whichever bidding strategy you select, you can choose either standard or accelerated delivery. Standard delivery means your ad budget will be spent evenly during the scheduled campaign time. Accelerated means your budget will be spent as quickly as possible, and your ad will be exposed to your target audience in the shortest time frame. 

 

6. Create and Ship Your Ads

 

Now for the fun part – creating your ad. First, choose a video or spark ad (or if you’ve selected TikTok’s affiliated regional feeds for placement, image ads are also an option). For video ads, simply add your photos or video, or create a video within the Ads Manager using the variety of video creation tools TikTok makes available. For spark ads, you’ll have to contact the creator whose content you want to leverage, and TikTok has a mechanism for doing that. 

TikTok will review each ad to ensure it complies with its guidelines, including the caption or text, images or visual content, audio content and the targeted region and age group. You’ll be prompted to upload or create a thumbnail and to insert any relevant links, and you’ll be able to preview your ad before submitting it for approval. Once approved, your ad will ship according to the schedule and volume dictated by your campaign set-up and budget.

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7. Increase Visibility with TikTok Promote

 

Dedicated ads aren’t the only videos TikTok can amplify for a fee. You can also boost your brand’s existing organic TikTok content to a broader or more relevant audience using TikTok Promote, similar to how you can boost organic content on other social media platforms.

Here’s how to use TikTok Promote:

 

  1. Find Creator tools on your TikTok profile under settings
  2. Select Promote 
  3. Choose the video you’d like to promote
  4. Pick an objective: More views, more web visits, or more followers
  5. Select your audience, budget, and the amount of time you’d like your video promoted
  6. Enter your payment information
  7. Select “Start Promotion”

 

TikTok Promote can help drive traffic to your website, reach more TikTok users, or accelerate your conversion rate. If your brand is already active on TikTok, the Promote feature is like a shortcut through the ad-building process. You’re using your own content as a Spark ad.

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8. Continuously Measure and Optimize Ad Performance

 

As with all social media advertising strategies, it’s absolutely crucial to test, measure and iterate your TikTok ads to optimize performance. The TikTok Ad Manager provides many tools to help you track key metrics like views, interactions and click-through rates, and the TikTok pixel will help you track off-platform activity. Adjust your content strategy if you’re not seeing the engagement and results you expect. 

 

How Much Do TikTok Ads Cost?

 

Because of the bidding and budget process, the cost of any individual TikTok ad or campaign will vary. However, there are minimum budgets at the campaign and ad group levels. For campaigns, the minimum daily budget and lifetime budget are $50. For ad groups, the minimum daily budget is $20.

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TikTok offers its own set of recommendations for beginning budget sizes, generally, at least $100 and around 20x what you think the cost per action (a click, conversion or sale) should be. For example, if spending $10 for each additional widget you sell through a TikTok ad is reasonable, then the simplified recommendation would be to budget $200.

TikTok also shares some real-world examples of how much their ads cost specific brands, including:

 

 

7 Creative Best Practices for Your TikTok Advertising Initiative

 
The most successful ads on TikTok don’t look like ads. The more fun you have making your TikTok ad, the more successful it will be. Forget stuffy corporate branding for a minute. Channel your inner performer, and you’ll have a better chance of connecting with your TikTok audience.

 

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1. Use trending sounds

 

Use commercially licensed tracks to make music an essential part of the storytelling. One of every five ads with the highest view-through rates leverage popular trends, effects, or music. And according to TikTok, 93% of top-performing videos overall use audio.

 

2. Use captions for accessibility and sound-off users

 

While audio is what makes TikTok TikTok, the text is important too. Text overlays or captions are considered best practices for multiple reasons. Text can help improve accessibility, allow users with silenced phones to better understand your post, and help every user better internalize your messaging. On top of that, TikTok claims that 40% of auction ads with the highest view-through rate have text overlays or captions.

 

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3. Use text overlays to highlight main takeaways

 

Just as an attention-grabbing headline will catch a reader’s eye, punchy, to-the-point text on top of your TikTok ad video will immediately alert the user to your intent. Using text overlays for your call to action is the best practice here.

4. Get the brand message out early

 

Again from TikTok itself: “… over 63% of all videos with the highest click-through rate (CTR) highlight their key message or product within the first 3 seconds.” So get to the point… and keep it short. Shorter videos – 21 to 34 seconds – are best for boosting conversions.

 

5. Think like a creator

 

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Users and content creators are the ultimate drivers of TikTok culture and trends. As an advertiser, consider yourself a guest in their home. Before you post, spend some time on TikTok and get a feel for the place. Use the native interface to find the right balance between authentic-looking content that fits in with user-generated content and the look of polished advertising.

 

6. Update your creative often

 

While it’s important to mix up your content styles and formats (within reason!) on other platforms, it’s downright critical on TikTok, where repetitive content quickly becomes boring and skippable. Use a variety of scenes, subjects and colors, and update your creative often. TikTok ads with varied scenes see a 40.6% lift in impressions.

 

7. Test and learn

 

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Always measure, track and adjust. Use the tools TikTok makes available and conduct your own A/B testing on ads. Don’t be afraid to move on from content if it’s not performing well, and be consistent with your metrics.
 

6 Successful TikTok Ad Campaign Examples

 
Many brands are finding success advertising on TikTok using video ads, spark ads, video shopping, influencer marketing and hashtag challenges. Let’s take a look at a few examples:
 

1. e.l.f’s #eyeslipsface Campaign

 
Animation of E.l.f’s #eyelipsface TikTok ad using a music video

 

“Elf’s music video went viral on TikTok, and since it became so known on TikTok, it brought significantly strong performance when incorporating it across other channels, specifically Instagram,” says Corpus

 

2. Chipotle’s #Boorito Challenge

 
Chipotle has been capitalizing on Hashtag challenges for a while now, using holiday promotions like the #Boorito challenge during Halloween and celebrating national Avocado day with the #Guacdance challenge.

Example of TikTok Boorito branded hashtag challenge for Chipotle

 

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While some may find it silly, these challenges grab attention and get users involved in their brand persona.
 

3. Kool-Aid’s #ohyeahchristmas Challenge


Like Chipotle, Kool-Aid used hashtag challenges to their advantage during a holiday, launching the OhYEAHChristmas challenge.

 

example of Kool-Aid TikTok ad for #OhYEAHChristmas challenge

 

They took a well-known part of their previous traditional ad campaigns and made it into something their audience could directly participate in. Influencers also brought in millions of views when they participated in the challenge themselves.
 

4. Walmart’s #Dealdropdance Challenge


Like many retail giants, Walmart looked to social media to promote Black Friday deals with influencer marketing and a hashtag challenge called the #DealDropDance.

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Walmart TikTok ad example with Terry Crews reading #DealDropDance

 

They worked with six influencers, including Terry Crews, to reach more of their audience to get a combined 17 million users.
 

5. The NBA’s TikTok Ad Campaign


When sports organizations advertise, they often display player stats, highlight reels, or gameday predictions; the NBA has used TikTok to show the organization’s more human side.

graphic reading “NBA teams on TikTok” highlighting NBA TikTok advertising

Music-backed clips of inspirational messages from players or funny clips of mascots help engage their audience in more endearing ways and make the brand more relatable.

6. The Washington Post’s TikTok Campaign


While it started as and still is, a part of printed media, the Washington Post has not ignored the digital landscape. After creating their TikTok account, they began to post funny behind-the-scenes videos of their journalists in the newsroom.

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tiktok washington post ads

 

While this isn’t the hard-hitting journalism that the Post is known for, it’s funny and engaging, fitting perfectly into the social media landscape. Not only does it help to drive awareness, but it also allows them to keep in touch with the younger demographics.

Final Takeaway

 
TikTok has grown from its origins as a short-form video app for teenagers into a genuine juggernaut of a social media platform. Its global reach and growth rate alone make it a lucrative opportunity for advertisers, but its unique audience and a particular set of ad formats make it an especially high-potential space to explore. 

While Facebook has historically been the king of direct response, each social channel has a unique offering that aligns with real business goals. TikTok should be considered when pulling together a holistic paid social strategy.

Ready to fuel your TikTok advertising strategy? Download our guide today!

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Editor’s Note: This post was originally published in August 2021 and has been updated for freshness, accuracy, and comprehensiveness.

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MARKETING

Ecommerce evolution: Blurring the lines between B2B and B2C

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Ecommerce evolution: Blurring the lines between B2B and B2C

Understanding convergence 

B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers. 

However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated. 

Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)

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What’s driving this change? 

Ever increasing customer expectations  

Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels.

Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels

Technology and omnichannel strategies

Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores. 

However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition.  Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery

“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.

And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.” 

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If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space

Joe Albrecht
CEO/Managing Partner, XNGAGE

Increasing complexity 

Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs. 

How to win

Here are a few ways companies can get ahead of the game:

Adopt B2C-like features in B2B platforms

User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.  

According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales. 

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Focus on personalization and customer experience

B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.

Related: Redefining personalization for B2B commerce

Market based on customer insights

Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable. 

What’s next? 

The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business). 

Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape: 

  • Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence. 
  • Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it. 
  • Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms. 
  • Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
  • Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
  • Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
  • Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
  • Monitor and evaluate your convergence efforts, and adapt and improve them as needed. 

By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves. 

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Streamlining Processes for Increased Efficiency and Results

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Streamlining Processes for Increased Efficiency and Results

How can businesses succeed nowadays when technology rules?  With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.

So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.

Benefits of automation marketing automation to boost your efforts

First, let’s explore the benefits of marketing automation to supercharge your efforts:

 Marketing automation simplifies repetitive tasks, saving time and effort.

With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.

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Automation allows for precise targeting, reaching the right audience with personalized messages.

With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp

within seconds once a potential customer expresses interest in your business.

Increases ROI

By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.

Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.

Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business

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How marketing automation can simplify operations and increase efficiency

Understanding the Change

Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.

One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.

The Emergence of AI-Powered Automation

In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.

Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.

Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.

Personalization on a Large Scale

Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.  

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This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience.  As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.

Integration Across Channels

Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.

Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.

The Human Element

While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.

Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.

Conclusion

The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.

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As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.

By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.

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Will Google Buy HubSpot? | Content Marketing Institute

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Why Marketers Should Care About Google’s Potential HubSpot Acquisition

Google + HubSpot. Is it a thing?

This week, a flurry of news came down about Google’s consideration of purchasing HubSpot.

The prospect dismayed some. It delighted others.

But is it likely? Is it even possible? What would it mean for marketers? What does the consideration even mean for marketers?

Well, we asked CMI’s chief strategy advisor, Robert Rose, for his take. Watch this video or read on:

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Why Alphabet may want HubSpot

Alphabet, the parent company of Google, apparently is contemplating the acquisition of inbound marketing giant HubSpot.

The potential price could be in the range of $30 billion to $40 billion. That would make Alphabet’s largest acquisition by far. The current deal holding that title happened in 2011 when it acquired Motorola Mobility for more than $12 billion. It later sold it to Lenovo for less than $3 billion.

If the HubSpot deal happens, it would not be in character with what the classic evil villain has been doing for the past 20 years.

At first glance, you might think the deal would make no sense. Why would Google want to spend three times as much as it’s ever spent to get into the inbound marketing — the CRM and marketing automation business?

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At a second glance, it makes a ton of sense.

I don’t know if you’ve noticed, but I and others at CMI spend a lot of time discussing privacy, owned media, and the deprecation of the third-party cookie. I just talked about it two weeks ago. It’s really happening.

All that oxygen being sucked out of the ad tech space presents a compelling case that Alphabet should diversify from third-party data and classic surveillance-based marketing.

Yes, this potential acquisition is about data. HubSpot would give Alphabet the keys to the kingdom of 205,000 business customers — and their customers’ data that almost certainly numbers in the tens of millions. Alphabet would also gain access to the content, marketing, and sales information those customers consumed.

Conversely, the deal would provide an immediate tip of the spear for HubSpot clients to create more targeted programs in the Alphabet ecosystem and upload their data to drive even more personalized experiences on their own properties and connect them to the Google Workspace infrastructure.

When you add in the idea of Gemini, you can start to see how Google might monetize its generative AI tool beyond figuring out how to use it on ads on search results pages.

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What acquisition could mean for HubSpot customers

I may be stretching here but imagine this world. As a Hubspoogle customer, you can access an interface that prioritizes your owned media data (e.g., your website, your e-commerce catalog, blog) when Google’s Gemini answers a question).

Recent reports also say Google may put up a paywall around the new premium features of its artificial intelligence-powered Search Generative Experience. Imagine this as the new gating for marketing. In other words, users can subscribe to Google’s AI for free, but Hubspoogle customers can access that data and use it to create targeted offers.

The acquisition of HubSpot would immediately make Google Workspace a more robust competitor to Microsoft 365 Office for small- and medium-sized businesses as they would receive the ADDED capability of inbound marketing.

But in the world of rented land where Google is the landlord, the government will take notice of the acquisition. But — and it’s a big but, I cannot lie (yes, I just did that). The big but is whether this acquisition dance can happen without going afoul of regulatory issues.

Some analysts say it should be no problem. Others say, “Yeah, it wouldn’t go.” Either way, would anybody touch it in an election year? That’s a whole other story.

What marketers should realize

So, what’s my takeaway?

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It’s a remote chance that Google will jump on this hard, but stranger things have happened. It would be an exciting disruption in the market.

The sure bet is this. The acquisition conversation — as if you needed more data points — says getting good at owned media to attract and build audiences and using that first-party data to provide better communication and collaboration with your customers are a must.

It’s just a matter of time until Google makes a move. They might just be testing the waters now, but they will move here. But no matter what they do, if you have your customer data house in order, you’ll be primed for success.

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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