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How to Harness the Power of Generative AI in Digital Marketing

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How to Harness the Power of Generative AI in Digital Marketing

As a co-author of the book “Becoming Artificial: A Philosophical Exploration Into Artificial Intelligence and What It Means to Be Human,” I have been pondering the topic of artificial intelligence for a significant amount of time, even before ChatGPT became a household term.

Our book delves into the evolution of AI, from being considered pure fantasy to becoming a serious topic of debate for policymakers and an increasingly displaced workforce. The past two decades have witnessed game-changing innovations that have elevated the discussion of AI beyond mere speculation.

The integration of AI has been a transformative force in the dynamic realm of digital marketing. However, despite the impressive potential of AI, human intuition, creativity, and empathy remain essential in marketing. Modern digital marketers face the challenge of not just harnessing the capabilities of AI, but also doing so in a way that preserves the critical human touch in their strategies.

This article will:

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  • Examine the role and impact of generative AI in digital marketing.
  • Explore real-world applications of generative AI in marketing.
  • Highlight the continued importance of the human touch for success.
  • Provide best practices for effectively integrating AI and human expertise within a digital marketing framework.

Let’s get started.

The role of generative AI in digital marketing

Generative AI refers to AI technologies that can generate new, original content, whether that be text, images, or even music. In digital marketing, generative AI is typically used for automating content creation, data analysis, personalized marketing, and enhancing customer interactions.

The benefits of generative AI in digital marketing are multifold. They range from improved efficiency and cost savings to increased personalization and scalability.

Let’s delve deeper into these key use cases, as highlighted in a recent Forbes article:

1. Content generation

Generative AI can write blog posts, social media updates, product descriptions, and more. This automation leads to significant time savings, and because AI can work around the clock, content can be produced at scale.

We talk more about how to (and how not to) use AI for content marketing over on LocaliQ.

2. Personalization

With the ability to analyze vast amounts of data, generative AI can tailor content to individual users based on their behaviors, preferences, and previous interactions. This personalized approach enhances user engagement and can lead to improved conversion rates.

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chatgpt prompt subject line personalization

3. Data analysis

AI’s capabilities extend to interpreting complex data sets, drawing meaningful insights, and predicting consumer behavior. These insights can guide the creation of more effective marketing strategies.

4. Design generation

Generative AI isn’t limited to text. It can also create visual content, such as banner ads, social media graphics, and even website layouts, thereby speeding up the design process and enabling more extensive A/B testing.

google marketing live 2023 - google product studio scenes

Product Studio, announced at Google Marketing Live 2023, uses AI to generate product images.

5. Customer interactions

AI can handle customer inquiries via chatbots, social media, and even over the phone. It can provide instant, personalized responses, improving the customer experience and freeing up human staff for more complex tasks.

In each of these roles, generative AI not only automates repetitive tasks but also offers a degree of personalization and insight that was previously unattainable. These capabilities allow marketers to focus on higher-level strategy and creative work, making the most of both human and AI strengths.

Example of generative AI in digital marketing

Generative AI has already shown its prowess in several areas of digital marketing. For instance, AI can automate the creation of personalized email campaigns, draft engaging social media posts, or even write full blog articles. Additionally, it can analyze vast amounts of data to predict consumer behavior, helping marketers craft more effective marketing strategies.

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One significant real-world application of generative AI in digital marketing is the partnership between Google and Wendy’s to use Bard, Google’s AI chat, to improve drive-thru operations. This system has been trained on thousands of hours of data, including order history and customer interactions, to generate responses that are both accurate and personable.

wendys drive thru window with cars

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Bard’s main function is to take customer orders at the drive-thru, allowing human employees to focus on food preparation and other critical tasks. Not only has this resulted in increased efficiency, but it also improved customer experience, thanks to Bard’s ability to offer personalized menu suggestions based on previous orders or popular items.

What makes Bard stand out is not just its technical capabilities, but also the human-like touch it brings to customer interactions. The AI has been designed and trained to understand and respond to a wide range of accents, dialects, and speech patterns, demonstrating a level of empathy and understanding often absent from AI interactions.

This example showcases the potential of generative AI in digital marketing–not just in automating tasks and personalizing experiences, but also in enhancing customer interactions with a human-like touch. Despite being an AI, Bard successfully creates a more personalized and engaging customer experience, embodying the perfect blend of AI capabilities and human empathy.

Related: Learn more about how Google is using generative AI in search results here.

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The importance of the human touch in AI-driven digital marketing

While generative AI provides a multitude of benefits, it’s important to remember that it is not a silver bullet. The human touch remains essential for digital marketing success. AI may generate content, but humans are needed to guide its direction, provide creative insight, and ensure the final output resonates with the target audience. After all, human emotions, creativity, and intuition cannot be entirely replicated by AI.

According to an article from the Marketing Insider Group, there are several key reasons why the human touch is critical in marketing:

1. Builds trust

Genuine human interactions create a sense of trust and reliability. While AI can provide facts and figures, it’s the human touch that can convey authenticity and passion, which are essential for building brand trust.

2. Creates an emotional connection

Humans are emotional beings, and it is this ability to feel and evoke emotions that adds an indispensable element to marketing. AI, as advanced as it might be, still lacks the ability to genuinely feel emotions and respond accordingly.

3. Helps to understand context

While AI is getting better at understanding context, it still struggles in complex situations or when dealing with subtle nuances. Human marketers can understand context better, enabling them to create content and messaging that truly resonates.

4. Ethical considerations

There are numerous ethical considerations in marketing, from data privacy to truthful advertising. Human oversight is necessary to ensure that AI-driven marketing adheres to ethical standards and regulations.

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graphic showing why you need human oversight with ai

The key takeaway

While AI has a crucial role to play in digital marketing, it should be viewed as a tool to augment human creativity, intuition, and experience, not as a replacement for these uniquely human attributes. By combining the scalability and efficiency of AI with the creativity and empathy of human marketers, businesses can create powerful marketing strategies that resonate on a deeply human level.

Best practices for using generative AI in digital marketing (with a human touch)

To fully harness the power of generative AI while maintaining a human touch, marketers should adopt several key practices. These include training the AI on high-quality data, reviewing and refining AI-generated content, and regularly updating the AI model based on changing consumer behaviors and market trends. The ultimate goal should be a symbiotic relationship where AI and human expertise complement each other.

The Interactive Advertising Bureau (IAB) has recently published a report that provides insights into the best practices for effectively integrating AI and human expertise in digital marketing. In the report, they elaborate on the following key points:

1. Use high-quality data

Quality data is the backbone of effective AI. This means ensuring that the data used to train the AI is not only extensive but also accurate, relevant, and free from bias. It is the marketer’s responsibility to procure, manage, and maintain this data.

types of customer data collection sources and what they mean

Zero and first-party data are your best bets for accurate customer data.

2. Continually review and refine

AI is not a set-it-and-forget-it tool. Marketers should be continuously reviewing and refining AI outputs. This includes checking the content for accuracy, relevance, and appropriateness, and making adjustments as needed.

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3. Update AI models regularly

The digital marketing landscape is dynamic, with consumer behavior and market trends changing regularly. Therefore, AI models should be updated frequently to reflect these changes and to ensure the AI remains effective.

4. Consider the ethical implications

Marketers should always consider the ethical implications of AI use, such as data privacy and transparency. This involves being clear with consumers about how their data is being used and ensuring that all AI-driven marketing practices comply with relevant laws and regulations.

cookie banner example from moovly that shows how data is being used

Cookie banners can communicate how data is being used.

5. Collaborate

The ultimate goal should be to foster a collaborative relationship between AI and human marketers. This means recognizing the strengths and limitations of both and leveraging them in a way that maximizes the benefits. AI can handle data analysis and (some) content generation, while humans can provide creative insight, emotional intelligence, and ethical oversight.

By following these best practices, marketers can effectively integrate AI into their digital marketing strategies while still maintaining a crucial human touch. It’s not about choosing AI over humans or vice versa, but about finding the right balance to deliver the best results.

Generative AI + human expertise = potential for marketing greatness

The future of digital marketing is set to be significantly influenced by generative AI. With its unparalleled capacity to analyze vast amounts of data, craft engaging content, offer personalized user experiences, and streamline repetitive tasks, AI’s potential for scale and efficiency is undeniable.

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Yet, as our reliance on AI grows, it does not render the human touch redundant. On the contrary, the human element becomes even more crucial. As we’ve seen, building trust, fostering emotional connections, understanding complex contexts, and ensuring ethical considerations–these are all deeply human aspects that AI, in its current state, cannot fully replicate.

AI might be the tool that generates content, but it’s the human marketer who guides its direction, provides the creative insight, and ensures the final output truly resonates with the target audience. This delicate balance between AI’s capabilities and human creativity and empathy is the key to unlocking new levels of success in digital marketing.

Here are the best practices for using generative AI in digital marketing responsibly:

  1. Use high-quality data
  2. Continually review and refine
  3. Update AI models regularly
  4. Consider the ethical implications
  5. Collaborate

As we look to the future, the challenge for digital marketers will be not just to use AI as a tool, but to foster a symbiotic relationship where AI and human expertise complement each other. In this way, marketers can leverage the power of AI while ensuring their strategies and communications remain authentic, ethical, and deeply human. The promise of this future is one of unprecedented opportunities, unlocked by the harmonious blend of AI capabilities and the irreplaceable human touch.

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PPC Advertisers Guide To Google Consent Mode V2

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PPC Advertisers Guide To Google Consent Mode V2

This update is not merely a technical enhancement but a robust response to the stringent privacy regulations and changing user preferences. With a compliance deadline set for March 2024, it’s crucial for websites utilizing Google services to understand and implement Google Consent Mode V2, ensuring alignment with global data privacy standards.

PPC Advertisers Guide To Google Consent Mode V2

Understanding Google Consent Mode V2

Google Consent Mode V2 enhances the initial version by introducing refined mechanisms for managing user consents related to cookies and data tracking. Key to this version are the new parameters: ad_user_data and ad_personalization, which join the pre-existing analytics_storage and ad_storage, providing users with greater control over their data. This tool communicates user cookie consent preferences to Google’s suite of services, ensuring data is handled in compliance with privacy laws like GDPR and CCPA.

The integration of these parameters signifies Google’s commitment to bolstering user privacy, offering a consent-based approach to data insights. For businesses, this means navigating a landscape where user consent directly influences data collection strategies.

The Significance of Compliance

The mandatory implementation of Google Consent Mode V2 underscores the importance of adhering to digital advertising and data privacy regulations. Its significance is twofold: it aligns website operations with legal requirements, particularly in the European Economic Area (EEA), and preserves the integrity of user privacy. For website operators, the practical aspect of compliance involves the strategic implementation of consent mechanisms that do not undermine the data’s value for insights and analytics.

Implementation Strategies

To leverage Google Consent Mode V2 effectively, website owners can opt for Basic or Advanced implementation options. The Basic approach ensures full data collection upon user consent and halts it otherwise. Advanced implementation, however, allows for the transmission of anonymous, cookieless data for modeling purposes even without consent. This method hinges on employing a Consent Management Platform (CMP), adjusting website configurations to respect consent choices, and enabling cookieless data collection for analytics and advertising purposes.

The Impact on Data Tracking and Privacy

Implementing Google Consent Mode V2 has profound implications for data tracking and user privacy. It allows websites to maintain a balance between collecting valuable user insights and respecting privacy preferences. The mode’s design ensures that user consent directly influences how data is collected and used, facilitating a privacy-compliant approach to digital marketing and analytics.

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The Role of AI in Consent Mode V2

AI and machine learning play a critical role in bridging the data gap when users opt-out of cookie tracking. By analyzing patterns from consenting users, Google can model the behavior of those who decline, enabling advertisers to gain insights while adhering to privacy standards. This AI-driven approach underscores the potential of Consent Mode V2 to revolutionize data analysis in an increasingly privacy-focused world.

Beyond the Cookie Banner

A key aspect of utilizing Google Consent Mode V2 is the requirement for a compliant cookie banner. This necessitates the implementation of a CMP that aligns with both Google’s standards and privacy regulations. The consent banner acts as the intermediary, signaling user preferences to Google services and adjusting data collection accordingly.

Preparing for the Future

As the deadline for Google Consent Mode V2 implementation approaches, website owners and advertisers must take proactive steps to ensure compliance. This involves understanding the intricacies of Consent Mode V2, integrating a compliant CMP, and reevaluating data collection strategies in light of user consent.

In essence, Google Consent Mode V2 represents a pivotal development in the realm of digital privacy and data management. By embracing this new standard, businesses can not only ensure compliance with global privacy laws but also foster trust with their audience, building a foundation for sustainable digital practices in the years to come.



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11 Actionable Ways to Build Client Relationships That Last

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11 Actionable Ways to Build Client Relationships That Last

Some agencies manage to build a steady client base that strengthens over the years, while others ride roller coasters and eventually close up shop. What’s the difference? Client relationships. Strong client relations make for greater success with projects and campaigns, loyal clients who stay with you longer and refer new clients, and a better reputation for your brand. Even better, they make everyday work more enjoyable for all.

So what makes for a strong client relationship? The same traits that define any good relationship: awareness, communication, empathy, dependability, accountability, honesty, and the list goes on.

In this post, I’ve compiled 11 ways your agency can demonstrate the above and more to achieve the best possible outcomes for you and your clients. I’d say happy endings, but good relationships don’t really end.

Table of contents

Why are client relationships important?

It’s easy to skim over the importance of creating a strong relationship with your clients—you know you have to do it. But when you dig into how it helps your agency grow, you can be more strategic about it.

Reduces churn

It can be 25 times more expensive to acquire a new customer than to keep an existing one. You also have a much higher probability of selling a new agreement to a current client than closing a deal with a new one.

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A strong client relationship helps you weather rough patches and identify clients who are at risk of leaving. Both will help you reduce customer churn.

Increases referrals

Customer referrals are an extremely important source of new clients for your agency. That’s because referred customers are more likely to buy, are more loyal, and spend more on average than non-referred customers.

When you have a strong relationship with your clients, you can ask them to give reviews and refer other businesses. That’s especially helpful if your agency serves a niche industry where everyone knows everyone else.

Provides opportunities to learn

Have you ever wanted to know how a new regulation would affect your clients? Or how to best sell a service like PPC? When you have a rock-solid relationship with your clients, you can ask them.

It takes time to build that sort of comfort, but when you do, your best clients become your agency’s de facto advisers.

📣 Learn how 300 marketing agencies manage services, pricing, and challenges in our State of the Digital Marketing Agency report.

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How do you build client relationships that last?

In the following list, you’ll find actionable ways to improve client satisfaction and build mutually beneficial partnerships, with input from PPC agency experts like Mark Irvine, Francine Rodriguez, Akvile DeFazio, and Susie Marino.

1. Gather “hard” and “soft” information

A strong agency-client relationship starts before the client even becomes one. You know that you need as much information as possible about your client to come up with a winning proposal. But the solution you come up with isn’t going to establish a meaningful connection between you and your potential client. It’s how you present that solution with respect to both the business’s goals and the personalities and values of the team you’ll be working with.

This means collecting “hard” information like:

  • Products and services they offer
  • Target audience and the end-users of their product or service
  • Top three competitors
  • Prioritized list of goals and challenges
  • Strategies that have worked and not worked in the past
  • Software are they currently using
  • Budget

But also “soft” information like:

  • What they define as success
  • Their future hopes or anticipations, like scaling, adding on new offerings, etc.
  • The company’s mission, beliefs, and values, and unique selling proposition
  • What makes them different from their competitors
  • Hobbies, interests, and preferences of the individuals you’ll be working with

strengthen client relationships emotional vs logical intelligence

Think with both sides of your brain when gathering information about your client.

Building emotional intelligence about the team you’ll be working with will help you to make communication more personalized as you move through these initial phases of your journey together.

Side note: Be prepared to answer their questions too! Even their non-PPC questions.

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2. Internalize that information

This is the information you’ll be not only including in your proposal, but applying throughout your actual execution and ongoing communication with your client. Take the time to really internalize it so that it shines through organically in everything you do.

  • Gather the information in person (or video): Body language and facial expressions tell a lot. Take note of what gets them excited (and not so excited). Also, be sure to send out a list of the questions you’ll be asking far in advance so the client can have time to think about answers and produce follow-up questions.
  • Iterate back: As you listen, iterate back to your client what you have interpreted so you can make sure you’re crystal clear on the information you’re receiving. Remember, incorporating the tiniest details into your proposal and execution is what will give your clients confidence that you truly understand their needs.
  • Templatize: Have an internal templated document where you can collect all of the information you’ve gathered in one place. This gives every team member something to continually refer back to, and the uniformity makes it easier to internalize.

3. Go above and beyond with your proposal

    From a project standpoint, your proposal shows what you’re going to do to achieve your client’s goals. From a relationship standpoint, it’s your opportunity to reinforce, once again, that you have a deep understanding of your client—both the business and its team members. Speak to both the client’s business goals as well as the more personal pain points and desires of its employees.

    To do this, think in terms of “what,” “why,” and “so that.”

    • The what refers to what you’ll be doing from a process standpoint.
    • The why ties the process to one of the business’s specific goals.
    • The “so that” speaks to the pain point it will address for the business’s team members.

    For example, we’d like to ramp up ad spending in the latter half of the month to drive more signups so that your sales team isn’t scrounging for leads. Just be sure to use the language that your clients used in the initial information-gathering process.

    This strengthens that partnership feel. You’re not just looking to achieve goals, you care about the individuals impacted by them.

    how to strengthen marketing agency client relationship with a winning proposalhow to strengthen marketing agency client relationship with a winning proposal

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    4. Have an onboarding process

    This is one of our customer retention strategies as well. Once you get started, there will be more points of contact added to the roster for both sides. A streamlined onboarding process will set the stage for the clear communication and seamless execution needed for a strong and long-lasting client relationship to form. During this process, you may want to:

    • Mail them a welcome kit: Send along some giveaways like branded swag, a greeting card, and additional goodies based on the more personal information you’ve collected.
    • Take care of housekeeping: Make sure each of you has the access needed for tools, accounts, and dashboards.
    • Have a kickoff meeting: This is to ensure everything is lined up for perfect execution. You’ve also become pretty familiar with one another at this point. This is a good time to have a more informal atmosphere.

    🛑 Free guide >>> The 6 Absolute Best Strategies to Grow Your Digital Marketing Agency

    5. Treat clients like partners

    Treating your client like a business will make your relationship purely transactional (i.e., no relationship at all). Treating them like family leaves too much room for miscommunications and unmet expectations.

    Treating your clients like partners, on the other hand, sets the stage for a healthy mix of personal, purposeful, and transactional encounters where both your and your client’s identities are preserved, and each of you supplies the essential ingredients for success.

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    • Embrace the truth: Remember that at the end of the day, both of you are businesses that want to make money. There’s no need to skirt around that. They need your service to generate revenue, and you need their continued business to generate yours.
    • Maintain structure with some fluidity: Keep deliverables clear and stick to the intended plan as much as possible, but always leave the door open for input and feedback.
    • Let them in: While some of your tools and processes may be proprietary, give them access to dashboards and data when possible. Let them in on (non-confidential) tidbits about your agency that “outsiders” wouldn’t know. Their earning your trust is just as important as you earning theirs.
    • Stay honest: This means giving pushback on your client’s desires or requests that may not be best for long-term success (wants vs needs). A good partnership is not one where both parties constantly agree; it’s one where the two parties come together with different perspectives to bring to the table, resulting in better output than either one could have achieved on their own.

    6. Be proactive rather than reactive

      Akvile DeFazio, President of AKvertise, makes this a priority with clients.

      Her team makes sure to proactively:

      • Share ideas and propose new campaign strategies.
      • Forewarn about upcoming platform changes and any action required.
      • Educate the client to empower them further.

      “This shows care and builds trust, and our clients share that they appreciate our diligent proactivity,” she says. “When we work with clients, we aim to be a seamless extension of their team and genuinely embed ourselves as so. When they win, we win, and proactive communication is the key to success for all.”

      7. Be empathetic rather than defensive

      This recommendation from Mark Irvine, Director of PPC at Search Labs Digital, ties back to the partnership mentality in tip #5. The scenario here is that your agency is doing great work. Performance metrics continue to climb. But the client is upset. They aren’t seeing new business come in.

      “A wrong response here is to dig your heels in,” Mark says. “Telling them that their business is doing fine is at best tone-deaf. Instead, let them talk it out and listen to them. This may even lead them to discover the problem is in their other marketing or sales teams.”

      If this ends up being the case, Irvine recommends that you take yourself out of the problem to prevent it from becoming an “us versus them” situation. Take the approach of teaming up together to come up with a solution. Use language like:

      • “I see what you’re talking about.”
      • “This is a valid concern.”
      • “That really is frustrating, we’re glad you brought this up with us.”
      • “Let’s make a plan to review this and report back with some solutions to remedy this.”

      Position yourself as a partner in their campaigns. Value their feedback. Even if you’re an expert, allowing them to work with you will help build a long, trusting relationship.

      “And remember,” Mark adds, “if you dismiss or fight their concerns, there’s an agency sales rep somewhere else who will be happy to listen to them vent about you all day.”

      8. Establish structure around communication

      Brett McHale, founder of Empiric Marketing, LLC, provides some great tips around communication and setting boundaries:

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      Stay away from being “always available

      Being always available, whether through Slack or other forms of direct communication, blurs the ever-important work-life balance. It can also distract you away from other clients.

      Hold regular meetings with actionable takeaways

      Instead, establish weekly or bi-weekly meetings to check in, review performance, and answer questions. “I always have some takeaway or action item from those meetings,” Brett says. “This keeps me accountable, and when I deliver on things that I say I’m going to do, it helps build trust with the client.”

      Use email and instant messaging

      Brett says, “Email can be very robotic, and I try not to be too professional or polished all the time. Communicating with clients directly via a messenger helps to build rapport and have a more laid back ‘human-to-human’ relationship.”

      He suggests designating instant messaging for urgent matters and email otherwise. This cuts out the back-and-forth emailing and also reassures your clients that while you may not always be available, you will never leave them hanging.

      how to strengthen relationships with clients the seven c's of effective communicationhow to strengthen relationships with clients the seven c's of effective communication

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      9. Share your concerns early

      This suggestion from Mark Irvine is particularly relevant to the many changes happening in the advertising realm lately. The scenario here is that your client has big plans and aspirations, and you want to say yes to everything they want. But in the back of your mind, you’re not sure if they can create that audience in Google or build that campaign on Bing. You’re unsure of how the new iOS updates will impact their Facebook targeting.

      “Don’t nod, say yes, and then stress,” Mark says. “You lose trust with your client if you say you can do something and then can’t, even if that’s not your fault.”

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      Instead, show your expertise by sharing your concerns. Practice saying:

      • “That’s a really good idea. I know that some ad policies might come into play as we explore it, so let me double-check those first.”
      • “This new change could pose some challenges to us. I’ll keep an eye on it as it changes over the coming days.”
      • “It’s tough to say what this means for us yet, but I wanted to make sure we all knew about it in advance.”

      If you really have to put your foot down, try something like:

      “We agree that this is a great idea, but we can’t in good conscience proceed with it until we know that it won’t cost you in the long run.”

      Be transparent and ask them for their trust. Most of the time, you’ll come out as the person who helped them navigate through uncertainty, and they won’t forget that.

      10. Embrace small talk

      Small talk often gets a bad rap, but Susie Marino, WordStream’s Senior Content Marketing Specialist and former Customer Success Specialist, has found that it actually helps with building strong client relationships.

      “I know it can feel cringey or uncomfortable at first, but just go for it,” she says. “You’d be surprised at how receptive clients are. Next thing you know, you’ve got a great rapport going, and the banter at the beginning of meetings becomes more meaningful.”

      “People love to talk about themselves, and clients are no different,” Susie adds. “When you ask them about how that home garden is coming along, they’ll be pleasantly surprised. These conversations reveal how much you truly care.“

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      Clients are people who like to work with real people who also have personalities and personal lives. If you don’t show a touch of personality with small talk, it will be harder to stay connected and to demonstrate your genuine care, outside of campaigns and metrics.

      11. Establish quarterly business reviews

      Francine Rodriguez, former Senior Manager of Customer Success at WordStream, believes that quarterly business reviews are essential for client retention.

      “I think all agencies get into a cycle of monthly reporting and proving that deliverables were completed,” she says. “It is important to take that step back once a quarter and have a focused conversation on high-level strategy.”

      The QBR allows the agency and the customer to reflect on new goals, the efficiency of strategies taken in the past, and what needs to pivot for the future.

      It is also a time to allow your customer to provide insight into how their business goals are changing and perhaps what strategies outside of the agency’s scope they are also planning in the near future. Having that dedicated time to talk without existing action items on the table is a great way to strengthen the relationship, create trust, and become better partners.

      It may also lead to surprising discoveries, where an agency could find opportunities to upsell its customers into new services. If your agency is doing QBRs now and your conversations don’t look any different from your regular monthly check-ins, it is time to change the format!”

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      Start cultivating strong relationships with your clients today

      Strong agency-client relationships are built on virtues like trust, reliability, transparency, and personability, and they result in greater outcomes for everyone involved. If you find that you’re lacking in productivity, loyalty, or the overall feel of harmony with your clients, see if you can adopt or improve any of these strategies for your agency:

      1. Gather “hard” and “soft” information about your client
      2. Internalize that information
      3. Go above and beyond with your proposal
      4. Have an onboarding process
      5. Treat clients like partners
      6. Be proactive rather than reactive
      7. Be empathetic rather than defensive
      8. Establish structure around communication
      9. Share your concerns early
      10. Embrace the small talk
      11. Have quarterly business reviews

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Google change the meaning of “Top Ads”

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Google change the meaning of “Top Ads”

What is Top Ads in world of Google? well it’s changed. Today Ginny Martin, Ads Product Liaison at Google shared a subtle but potential significant change of definition of Top Ads. If your deep in the detail of paid search campaigns on Google this is the kind of tweak that’s easy to miss.

Now Google’s documentation reads;

Google change the meaning of Top Ads

Top ads are adjacent to the top organic search results. Top ads are generally above the top organic results, although top ads may show below the top organic results on certain queries. Placement of top ads is dynamic and may change based on the user’s search.

Google’s official documentation

Ginny clarified on LinkedIn that this is a definitional change (as ads can appear above the organic result or below for certain queries) and doesn’t affect how performance metrics are calculated. And that the definition update clarifies that top ads may show below the organic results for certain queries. Although, for most queries, ads will continue to appear at the top of search results.

Why make the change? Anthony Higman suggested it might be due to the change in how some ads are being presented like in the screenshot below and the general shift towards more SGE on the SERPs and the consequences that change in user experience might have on ad placement. And does seem part of increased amount of experimentation on where ads appear on search engine results pages.

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1711605382 993 Google change the meaning of Top Ads1711605382 993 Google change the meaning of Top Ads



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