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6 Google Business Profile Tips For Hotel Brands

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6 Google Business Profile Tips For Hotel Brands

Google is the answer to most people’s problems.

Feeling hungry, need to get lunch? Find it on Google.

Need to book a hotel? Google its reviews.

This is why Google gets over 3.5 billion searches each day.

And interestingly, a large percentage of these searches have local intent.

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Since Google is the first place many people go when looking for hotels, the saturated hospitality industry has much to gain from the search engine giant’s remarkable features.

Google Business Profile (GBP) is one feature that helps even smaller hotels have good exposure with their target audience, despite their chances of ranking through regular SEO being relatively slim.

This article will give you practical tips for optimizing your GBP to get the most out of Google’s awesome offering.

Benefits Of Google Business Profile For Hotel Brands

One of the top perks of having a GBP listing is that your business gets closer to your audience by being where they look often.

GBP levels the playing field for all hotel brands, giving everyone an equal opportunity to succeed.

Even smaller, family-owned properties can rank in response to searches for local hotels.

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GBP is a free business listing that allows you to share your hotel details, like business hours, room prices, contact numbers, and more, with your potential guests.

Specifically designed to promote local brands, when appropriately used, GBP can enhance your online visibility and direct organic traffic to your website.

This can result in increased bookings and more revenue.

But that’s not the only way GBP helps hotels get more bookings.

A BrightLocal survey found that 49% of customers they polled trust online reviews, and GBP helps you capitalize on this and win your customers’ trust through its spectacular review and rating system.

On top of all that, having a GBP for your hotel increases your chances of appearing in the coveted local pack and gives your hotel good visibility on Google Maps as well.

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Hotel SEO With GBP Optimization

After reviewing the benefits of GBP, you must be excited to claim your hotel’s GBP listing and enjoy the exposure and value it can bring.

But merely claiming your GBP isn’t enough.

You need to optimize your listing for the best results.

Here are a few GBP optimization tips to get you started:

Ensure Information Accuracy

99% of consumers polled in the survey by BrightLocal have used the internet to find information about a local business in the last year.

People turn to Google and rely on GBP listings for information.

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And good hotel SEO strategy ensures that the information about your business on your GBP listing is accurate.

Aside from accuracy, you must ensure your listing is complete with all the information that a potential guest may require to drive good value out of your GBP listing.

Customers are 2.7 times more likely to consider you reliable if your GBP profile is complete with accurate information.

In a world of increasing competition in the hospitality industry, you cannot afford to lose your customer’s trust or leave them frustrated with inaccurate information.

Some important pieces of information that need to be accurate and regularly updated on your listing include:

  • Your contact number. Confirm this number is responsive.
  • Your hotel’s address.
  • Your check-in and check-out times.
  • Your website’s URL.

Can you imagine how frustrated your guest will be if they booked a room based on the check-in/check-out times mentioned on your GBP listing, only to find out they were inaccurate?

Can you also imagine how this might earn you a negative review?

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So, prioritize the accuracy of the information and minimize the chances of driving your guests away.

Check out how Sheraton Maldives have kept their GBP listing up-to-date.

The website button promptly opens their website in the next tab. You get approximate prices for your choice of days and a lot of other information through just one Google search.

Screenshot from Google Business Profile, August 2022

Don’t Ignore The Q&A Section

A hotel’s GBP listing comes with a dedicated question and answers section where potential guests come to share their queries.

Other customers will peruse these to get answers before booking a room with your hotel.

Use this section to understand what your guests want to know and answer questions in detail. A yes or no won’t suffice.

You must be thorough and courteous, but also avoid writing long essays.

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A comprehensive and concise answer would do.

Also, be quick to respond to the questions asked in this section.

These questions are open for anyone to answer. And if you don’t respond to the queries yourself, someone, perhaps a local guide, will.

They may share inaccurate information, which may hurt your guest experience.

So, check your GBP listing frequently to spot new questions and answer them promptly.

You can also link your website’s FAQ section here to attract organic traffic to your site.

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Check out how Sheraton’s team has taken the time to address the question.

Also, don’t miss the way they have answered their question in a courteous, comprehensive, yet concise manner.

Sheraton Maldives Full Moon Resort & Spa Q&AScreenshot from Google Business Profile, August 2022

Capitalize On Hotel Attributes And Details

Google Business Profile allows hotels to share their attributes and details with the guests.

This section is for you to inform your guests of the amenities and facilities offered at your property.

It can also create booking opportunities since many guests decide whether they’d like to book a place based on the amenities listed in this section.

Be sure to list all the amenities your hotel has.

These may include:

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  • Health and safety attributes.
  • Housekeeping.
  • Laundry.
  • Concierge.
  • Whether pets are allowed or not, and more.

You can check out what amenities other hotel brands have listed on their GBP listing and get ideas from them on what to add to your section.

However, as with other information, you must ensure that all the amenities you include in your listing are offered at your property.

Otherwise, a guest who booked your place for its pet-friendliness will not leave a nice review if they drop by and find you don’t allow cats within your vicinity.

Sheraton Maldives has done it right with its amenities and hotel details section.

Some amenities are listed here, and guests can check out other attributes and amenities in detail by clicking on the more amenities button.

Hotel detailsScreenshot from Google Business Profile, August 2022

Collect Reviews

Reviews can make or break your hotel.

98% of consumers polled by BrightLocal read online reviews for local services.

If a guest has shortlisted your hotel as their property of choice, the next thing they will do is to check out your reviews, most likely on Google.

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And often, they will decide whether they want to book a room with you based on these reviews.

So, offer a positive guest experience and ensure your review section gets a healthy amount of positive reviews.

Getting positive reviews, however, may not be as easy as it sounds.

People are quick to leave a negative review but not so generous when they’ve had a positive experience.

But you cannot let your positive reviews slide.

Sheraton Maldives has over a thousand reviews and a healthy mix of 5-star and fewer-than-5-star reviews. This is the kind of review section we are looking for.

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Sheraton reviews on GBPScreenshot from Google Business Profile, August 2022
Sheraton reviews on GBPScreenshot from Google Business Profile, August 2022
Sheraton reviews on GBPScreenshot from Google Business Profile, August 2022

Add As Many Photos And Videos As Possible

Booking online is risky.

So people want to be certain that the room they book will live up to their expectations.

And while textual details help, what drives people toward hitting that “book now” button are high-quality photos and videos of all the features and amenities you have promised in your listing.

This is perhaps why listings with photos get 35% more clicks to their website than those that don’t.

Make sure to upload high-quality and realistic photos of your rooms from all angles and any other amenities you offer.

Notice the emphasis on ‘realistic’?

That’s because you must ensure the pictures you upload don’t over-promise. If the room in the picture has a beach view, ensure the actual room delivers according to this expectation.

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Also, don’t forget to optimize your images for SEO.

Write a descriptive alt text for each image and optimize with relevant keywords wherever possible. But don’t keyword stuff!

You can take inspiration from Sheraton Maldives if you can’t think of how to make your GBP album.

They have included eye-catching photos of their exteriors, interiors, amenities, rooms, and more.

Sheraton Maldives GBP albumScreenshot from Google Business Profile, August 2022
Sheraton Maldives GBP albumScreenshot from Google Business Profile, August 2022

Use Analytics And Continue Optimizing

Nothing in the digital world is successful unless it is optimized regularly. And the same is true for your GBP profile.

Another remarkable feature of GBP is that it gives insights into your listing’s performance.

By analyzing your GBP stats, you can get answers to critical questions like how many views your listing has bagged.

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What search queries have brought the most views? And where is your audience coming from?

Use this information to see how well your GBP campaign has performed and determine how to improve these results.

Use Google Posts

Google post is another one of GBP’s valuable features.

It allows you a direct interaction opportunity with your potential guests.

You can share updates about your hotel, disclose offers and discount deals, and communicate with your prospects from the search engine results page (SERP).

The Google post section can engage your audience, win your website organic traffic, and earn your business some good leads.

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But only if used right.

Check out how this hotel does its Google posts section just right:

Sheraton Maldives Full Moon Resort & SpaScreenshot from Google Business Profile, August 2022

 

Conclusion

GBP offers remarkable opportunities for hotel brands to interact with potential guests and impress them with their services – before the guests even step on their property.

It offers unique features carefully designed for the benefit of small business owners, free of cost.

GBP offers unprecedented exposure and interaction opportunities to hotels that may not have a huge marketing budget.

But your ultimate business success is rooted in your service, and your GBP reflects the guest experience you offer.

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So, while optimizing your GBP listing, focus on your hotel’s areas of improvement so your efforts can yield positive results.

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Featured Image: Fit Ztudio/Shutterstock



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How To Write ChatGPT Prompts To Get The Best Results

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How To Write ChatGPT Prompts To Get The Best Results

ChatGPT is a game changer in the field of SEO. This powerful language model can generate human-like content, making it an invaluable tool for SEO professionals.

However, the prompts you provide largely determine the quality of the output.

To unlock the full potential of ChatGPT and create content that resonates with your audience and search engines, writing effective prompts is crucial.

In this comprehensive guide, we’ll explore the art of writing prompts for ChatGPT, covering everything from basic techniques to advanced strategies for layering prompts and generating high-quality, SEO-friendly content.

Writing Prompts For ChatGPT

What Is A ChatGPT Prompt?

A ChatGPT prompt is an instruction or discussion topic a user provides for the ChatGPT AI model to respond to.

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The prompt can be a question, statement, or any other stimulus to spark creativity, reflection, or engagement.

Users can use the prompt to generate ideas, share their thoughts, or start a conversation.

ChatGPT prompts are designed to be open-ended and can be customized based on the user’s preferences and interests.

How To Write Prompts For ChatGPT

Start by giving ChatGPT a writing prompt, such as, “Write a short story about a person who discovers they have a superpower.”

ChatGPT will then generate a response based on your prompt. Depending on the prompt’s complexity and the level of detail you requested, the answer may be a few sentences or several paragraphs long.

Use the ChatGPT-generated response as a starting point for your writing. You can take the ideas and concepts presented in the answer and expand upon them, adding your own unique spin to the story.

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If you want to generate additional ideas, try asking ChatGPT follow-up questions related to your original prompt.

For example, you could ask, “What challenges might the person face in exploring their newfound superpower?” Or, “How might the person’s relationships with others be affected by their superpower?”

Remember that ChatGPT’s answers are generated by artificial intelligence and may not always be perfect or exactly what you want.

However, they can still be a great source of inspiration and help you start writing.

Must-Have GPTs Assistant

I recommend installing the WebBrowser Assistant created by the OpenAI Team. This tool allows you to add relevant Bing results to your ChatGPT prompts.

This assistant adds the first web results to your ChatGPT prompts for more accurate and up-to-date conversations.

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It is very easy to install in only two clicks. (Click on Start Chat.)

Screenshot from ChatGPT, April 2024

For example, if I ask, “Who is Vincent Terrasi?,” ChatGPT has no answer.

With WebBrower Assistant, the assistant creates a new prompt with the first Bing results, and now ChatGPT knows who Vincent Terrasi is.

Enabling reverse prompt engineeringScreenshot from ChatGPT, March 2023

You can test other GPT assistants available in the GPTs search engine if you want to use Google results.

Master Reverse Prompt Engineering

ChatGPT can be an excellent tool for reverse engineering prompts because it generates natural and engaging responses to any given input.

By analyzing the prompts generated by ChatGPT, it is possible to gain insight into the model’s underlying thought processes and decision-making strategies.

One key benefit of using ChatGPT to reverse engineer prompts is that the model is highly transparent in its decision-making.

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This means that the reasoning and logic behind each response can be traced, making it easier to understand how the model arrives at its conclusions.

Once you’ve done this a few times for different types of content, you’ll gain insight into crafting more effective prompts.

Prepare Your ChatGPT For Generating Prompts

First, activate the reverse prompt engineering.

  • Type the following prompt: “Enable Reverse Prompt Engineering? By Reverse Prompt Engineering I mean creating a prompt from a given text.”
Enabling reverse prompt engineeringScreenshot from ChatGPT, March 2023

ChatGPT is now ready to generate your prompt. You can test the product description in a new chatbot session and evaluate the generated prompt.

  • Type: “Create a very technical reverse prompt engineering template for a product description about iPhone 11.”
Reverse Prompt engineering via WebChatGPTScreenshot from ChatGPT, March 2023

The result is amazing. You can test with a full text that you want to reproduce. Here is an example of a prompt for selling a Kindle on Amazon.

  • Type: “Reverse Prompt engineer the following {product), capture the writing style and the length of the text :
    product =”
Reverse prompt engineering: Amazon productScreenshot from ChatGPT, March 2023

I tested it on an SEJ blog post. Enjoy the analysis – it is excellent.

  • Type: “Reverse Prompt engineer the following {text}, capture the tone and writing style of the {text} to include in the prompt :
    text = all text coming from https://www.searchenginejournal.com/google-bard-training-data/478941/”
Reverse prompt engineering an SEJ blog postScreenshot from ChatGPT, March 2023

But be careful not to use ChatGPT to generate your texts. It is just a personal assistant.

Go Deeper

Prompts and examples for SEO:

  • Keyword research and content ideas prompt: “Provide a list of 20 long-tail keyword ideas related to ‘local SEO strategies’ along with brief content topic descriptions for each keyword.”
  • Optimizing content for featured snippets prompt: “Write a 40-50 word paragraph optimized for the query ‘what is the featured snippet in Google search’ that could potentially earn the featured snippet.”
  • Creating meta descriptions prompt: “Draft a compelling meta description for the following blog post title: ’10 Technical SEO Factors You Can’t Ignore in 2024′.”

Important Considerations:

  • Always Fact-Check: While ChatGPT can be a helpful tool, it’s crucial to remember that it may generate inaccurate or fabricated information. Always verify any facts, statistics, or quotes generated by ChatGPT before incorporating them into your content.
  • Maintain Control and Creativity: Use ChatGPT as a tool to assist your writing, not replace it. Don’t rely on it to do your thinking or create content from scratch. Your unique perspective and creativity are essential for producing high-quality, engaging content.
  • Iteration is Key: Refine and revise the outputs generated by ChatGPT to ensure they align with your voice, style, and intended message.

Additional Prompts for Rewording and SEO:
– Rewrite this sentence to be more concise and impactful.
– Suggest alternative phrasing for this section to improve clarity.
– Identify opportunities to incorporate relevant internal and external links.
– Analyze the keyword density and suggest improvements for better SEO.

Remember, while ChatGPT can be a valuable tool, it’s essential to use it responsibly and maintain control over your content creation process.

Experiment And Refine Your Prompting Techniques

Writing effective prompts for ChatGPT is an essential skill for any SEO professional who wants to harness the power of AI-generated content.

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Hopefully, the insights and examples shared in this article can inspire you and help guide you to crafting stronger prompts that yield high-quality content.

Remember to experiment with layering prompts, iterating on the output, and continually refining your prompting techniques.

This will help you stay ahead of the curve in the ever-changing world of SEO.

More resources: 


Featured Image: Tapati Rinchumrus/Shutterstock

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Measuring Content Impact Across The Customer Journey

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Measuring Content Impact Across The Customer Journey

Understanding the impact of your content at every touchpoint of the customer journey is essential – but that’s easier said than done. From attracting potential leads to nurturing them into loyal customers, there are many touchpoints to look into.

So how do you identify and take advantage of these opportunities for growth?

Watch this on-demand webinar and learn a comprehensive approach for measuring the value of your content initiatives, so you can optimize resource allocation for maximum impact.

You’ll learn:

  • Fresh methods for measuring your content’s impact.
  • Fascinating insights using first-touch attribution, and how it differs from the usual last-touch perspective.
  • Ways to persuade decision-makers to invest in more content by showcasing its value convincingly.

With Bill Franklin and Oliver Tani of DAC Group, we unravel the nuances of attribution modeling, emphasizing the significance of layering first-touch and last-touch attribution within your measurement strategy. 

Check out these insights to help you craft compelling content tailored to each stage, using an approach rooted in first-hand experience to ensure your content resonates.

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Whether you’re a seasoned marketer or new to content measurement, this webinar promises valuable insights and actionable tactics to elevate your SEO game and optimize your content initiatives for success. 

View the slides below or check out the full webinar for all the details.

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How to Find and Use Competitor Keywords

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How to Find and Use Competitor Keywords

Competitor keywords are the keywords your rivals rank for in Google’s search results. They may rank organically or pay for Google Ads to rank in the paid results.

Knowing your competitors’ keywords is the easiest form of keyword research. If your competitors rank for or target particular keywords, it might be worth it for you to target them, too.

There is no way to see your competitors’ keywords without a tool like Ahrefs, which has a database of keywords and the sites that rank for them. As far as we know, Ahrefs has the biggest database of these keywords.

How to find all the keywords your competitor ranks for

  1. Go to Ahrefs’ Site Explorer
  2. Enter your competitor’s domain
  3. Go to the Organic keywords report

The report is sorted by traffic to show you the keywords sending your competitor the most visits. For example, Mailchimp gets most of its organic traffic from the keyword “mailchimp.”

Mailchimp gets most of its organic traffic from the keyword, “mailchimp”.Mailchimp gets most of its organic traffic from the keyword, “mailchimp”.

Since you’re unlikely to rank for your competitor’s brand, you might want to exclude branded keywords from the report. You can do this by adding a Keyword > Doesn’t contain filter. In this example, we’ll filter out keywords containing “mailchimp” or any potential misspellings:

Filtering out branded keywords in Organic keywords reportFiltering out branded keywords in Organic keywords report

If you’re a new brand competing with one that’s established, you might also want to look for popular low-difficulty keywords. You can do this by setting the Volume filter to a minimum of 500 and the KD filter to a maximum of 10.

Finding popular, low-difficulty keywords in Organic keywordsFinding popular, low-difficulty keywords in Organic keywords

How to find keywords your competitor ranks for, but you don’t

  1. Go to Competitive Analysis
  2. Enter your domain in the This target doesn’t rank for section
  3. Enter your competitor’s domain in the But these competitors do section
Competitive analysis reportCompetitive analysis report

Hit “Show keyword opportunities,” and you’ll see all the keywords your competitor ranks for, but you don’t.

Content gap reportContent gap report

You can also add a Volume and KD filter to find popular, low-difficulty keywords in this report.

Volume and KD filter in Content gapVolume and KD filter in Content gap

How to find keywords multiple competitors rank for, but you don’t

  1. Go to Competitive Analysis
  2. Enter your domain in the This target doesn’t rank for section
  3. Enter the domains of multiple competitors in the But these competitors do section
Competitive analysis report with multiple competitorsCompetitive analysis report with multiple competitors

You’ll see all the keywords that at least one of these competitors ranks for, but you don’t.

Content gap report with multiple competitorsContent gap report with multiple competitors

You can also narrow the list down to keywords that all competitors rank for. Click on the Competitors’ positions filter and choose All 3 competitors:

Selecting all 3 competitors to see keywords all 3 competitors rank forSelecting all 3 competitors to see keywords all 3 competitors rank for
  1. Go to Ahrefs’ Site Explorer
  2. Enter your competitor’s domain
  3. Go to the Paid keywords report
Paid keywords reportPaid keywords report

This report shows you the keywords your competitors are targeting via Google Ads.

Since your competitor is paying for traffic from these keywords, it may indicate that they’re profitable for them—and could be for you, too.

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You know what keywords your competitors are ranking for or bidding on. But what do you do with them? There are basically three options.

1. Create pages to target these keywords

You can only rank for keywords if you have content about them. So, the most straightforward thing you can do for competitors’ keywords you want to rank for is to create pages to target them.

However, before you do this, it’s worth clustering your competitor’s keywords by Parent Topic. This will group keywords that mean the same or similar things so you can target them all with one page.

Here’s how to do that:

  1. Export your competitor’s keywords, either from the Organic Keywords or Content Gap report
  2. Paste them into Keywords Explorer
  3. Click the “Clusters by Parent Topic” tab
Clustering keywords by Parent TopicClustering keywords by Parent Topic

For example, MailChimp ranks for keywords like “what is digital marketing” and “digital marketing definition.” These and many others get clustered under the Parent Topic of “digital marketing” because people searching for them are all looking for the same thing: a definition of digital marketing. You only need to create one page to potentially rank for all these keywords.

Keywords under the cluster of "digital marketing"Keywords under the cluster of "digital marketing"

2. Optimize existing content by filling subtopics

You don’t always need to create new content to rank for competitors’ keywords. Sometimes, you can optimize the content you already have to rank for them.

How do you know which keywords you can do this for? Try this:

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  1. Export your competitor’s keywords
  2. Paste them into Keywords Explorer
  3. Click the “Clusters by Parent Topic” tab
  4. Look for Parent Topics you already have content about

For example, if we analyze our competitor, we can see that seven keywords they rank for fall under the Parent Topic of “press release template.”

Our competitor ranks for seven keywords that fall under the "press release template" clusterOur competitor ranks for seven keywords that fall under the "press release template" cluster

If we search our site, we see that we already have a page about this topic.

Site search finds that we already have a blog post on press release templatesSite search finds that we already have a blog post on press release templates

If we click the caret and check the keywords in the cluster, we see keywords like “press release example” and “press release format.”

Keywords under the cluster of "press release template"Keywords under the cluster of "press release template"

To rank for the keywords in the cluster, we can probably optimize the page we already have by adding sections about the subtopics of “press release examples” and “press release format.”

3. Target these keywords with Google Ads

Paid keywords are the simplest—look through the report and see if there are any relevant keywords you might want to target, too.

For example, Mailchimp is bidding for the keyword “how to create a newsletter.”

Mailchimp is bidding for the keyword “how to create a newsletter”Mailchimp is bidding for the keyword “how to create a newsletter”

If you’re ConvertKit, you may also want to target this keyword since it’s relevant.

If you decide to target the same keyword via Google Ads, you can hover over the magnifying glass to see the ads your competitor is using.

Mailchimp's Google Ad for the keyword “how to create a newsletter”Mailchimp's Google Ad for the keyword “how to create a newsletter”

You can also see the landing page your competitor directs ad traffic to under the URL column.

The landing page Mailchimp is directing traffic to for “how to create a newsletter”The landing page Mailchimp is directing traffic to for “how to create a newsletter”

Learn more

Check out more tutorials on how to do competitor keyword analysis:

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