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Meta Announces ‘Recurring Notifications’ for Business Messaging, a Significant Shift in its Platform Approach

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This is an unusual switch up in Meta’s business messaging rules.

This week, at its first-ever ‘Conversations’ messaging conference, Meta announced ‘Recurring Notifications’ on its Messenger Platform, which will enable businesses to send ‘proactive, automated messages, to people who have opted in to receiving them’.

As you can see here, businesses will soon be able to send recurring notifications to users that opt in, with the upfront prompts outlining the frequency of messages that they’ll likely receive if they choose to get them.

Businesses will be able to send sales notifications, updates, newsletters – pretty much whatever they like, with the frequency options ranging from daily to monthly, ‘so businesses can reach customers at any moment in their journey’.

Which is pretty much the exact opposite of how Meta has run its messaging platform this far, with strict limits on how many times a business can message users, even if they’ve opted in.

Wie erklärt von Hootsuite:

“Businesses can only contact someone after receiving a message from them first. Once you’ve received a message, you have 24 hours to reply. After that, Facebook used to let businesses send one message. But as of March 4th, 2020, that option will be gone. Beyond that, the only remaining option is to send a Sponsored Message. These ads can only be sent to existing conversations.”

Indeed, in Meta’s Messenger Platform and IG Messaging API Policy Overview, it explains that:

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Businesses will have up to 24 hours to respond to a user. Messages sent within the 24 hour window may contain promotional content.”

Brands can then use its ‘One-time Notification’, which enables businesses to send one follow-up message after the 24-hour messaging window has ended. But Meta has been very careful about allowing businesses to potentially overuse its messaging API, for fear of them spamming their device to notifications hell, through random promotions and alerts that could quickly become very annoying.

It seems that Meta is no longer as concerned about this, and with users having to opt in, with a clear overview of how many messages they can expect if they do, that looks like it’s now enough for Meta to be fine with letting brands unleash in your DMs, if you allow them.

And there’s good reason for this – money.

“Recurring Notifications is a new, optional premium feature that we intend to charge businesses for in the future. It is currently available to all businesses using Messenger Platform as part of a free trial period. We currently charge businesses to send messages from the WhatsApp Business API and we’re listening to customer feedback to guide decisions on our pricing model.

After struggling to find an adequate means to monetize its messaging platforms, Meta seems to have settled on charging businesses to use its messaging tools – though when it will start charging, and how much it will cost to use such, is still not clear.

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Meta’s keeping this all in-house for now, in the hopes that brands will start using these new business messaging features, and build a reliance on them, before it brings in costs. Once businesses are getting results from these features, it will be harder for them to say no, and Meta could bring in a lot more revenue from its messaging platforms, very quickly.

This is a key focus for developing markets, where WhatsApp, in particular, is already a key connection platform. If Meta can get more businesses even more reliant on WhatsApp, with new business tools like this, and its new WhatsApp Cloud API, that will bring in a whole new range of brands that will need to keep paying Meta to support their business initiatives.

Meta’s keeping the timing under wraps because it doesn’t know when it will see optimal take-up of these new options, but it likely has a threshold in place for when it pushes the button and rolls out charges for the various elements.

It’s the old honey trap technique – lure businesses in with offerings they can’t refuse, then increase the costs, when they’re already stuck in the trap.

And it could work, with these new options providing valuable functionality that will help many businesses build on its messaging platforms.

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But it’s interesting to note the shift in ethos here, and how Meta will bend its own rules if it sees benefit.

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7 Steps to Create Engaging Twitter Ads [Infographic]

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7 Steps to Create Engaging Twitter Ads [Infographic]

Are you considering investing in Twitter Ads for your business? There’s a lot changing at the app, which has seen some brands pull back their ad spend, but that could also present new opportunities, with lower competition for attention.

Want to learn the basics before getting started?

Das Team von Statusbrew share their Twitter Ads tips in this infographic.

Sie gliedern die Dinge wie folgt:

  • Twitter Ads account
  • Ads objectives
  • Define campaign details
  • Ad groups and bid type
  • Targeting
  • Creative options
  • Launch and monitor

Besuche die Infografik for more information.

Eine Version dieses Beitrags wurde zuerst auf der veröffentlicht Red Website-Design-Blog.

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Kenya court orders suspension of mass layoff of Facebook moderators

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Meta said it intends to appeal the ruling

Meta said it intends to appeal the ruling – Copyright AFP/File Lionel BONAVENTURE

A Kenyan court on Friday ordered the suspension of the mass sacking of scores of content moderators by a subcontractor for Facebook’s parent company Meta and directed the social media giant to provide counselling to the employees. 

A total of 184 moderators employed in Nairobi by Sama, an outsourcing firm for Meta, filed a lawsuit in March, claiming their dismissal was “unlawful”.

In a 142-page ruling, labour court judge Byram Ongaya said Meta and Sama were “restrained from terminating the contracts” pending the determination of the lawsuit challenging the legality of the dismissal.

“An interim order is hereby issued that any contracts that were to lapse before the determination of the petition be extended” until the case is settled, the judge added. 

Meta — which also owns Instagram and WhatsApp — was also ordered to “provide proper medical, psychiatric and psychological care for the petitioners and other Facebook content moderators”.

The company told the court of its intention to appeal the ruling. 

The California-based tech behemoth has held that it has no official presence in the East African country and that the complainants are not employed by Meta. 

It is facing two other legal cases in Kenya.

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In 2022, a former South African employee of Sama, Daniel Motaung, filed a complaint in Kenya against Sama and Facebook claiming, among other things, poor working conditions and lack of mental health support.

The labour relations court in Nairobi declared in February it had the jurisdiction to try Motaung’s case. Meta has appealed the decision.

The social media giant is also facing another complaint in Kenya, where a local NGO and two Ethiopian citizens accused Meta of failing to act against online hate speech in Africa.

The complainants alleged this inaction resulted in the murder of a university professor in Ethiopia and called for the creation of a $1.6 billion fund to compensate the victims. 

AFP is involved in a partnership with Meta providing fact-checking services in Asia-Pacific, Europe, the Middle East, Latin America and Africa.

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Unternehmen nutzen Twitter-Tools, um Werbung von Musks Tweets fernzuhalten: NYT

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Unternehmen nutzen Twitter-Tools, um Werbung von Musks Tweets fernzuhalten: NYT

While Elon Musk claims that “almost all advertisers have come back to Twitter,” some still don’t want anything to do with the company’s CEO.

The New York Times, citing four people familiar with Twitter’s advertising situation, reported that certain brands that have returned to advertising on the platform are using Twitter’s adjacency controls to keep their content clear of increasingly troubling content — including Musk’s own tweets.

Jason Kint, chief executive of Digital Content Next, told the Times that Twitter is “unpredictable and chaotic” adding that, “Advertisers want to run in an environment where they are comfortable and can send a signal about their brand.”

Announced in December 2022, just a few months after Musk took control of the company, adjacency controls aimed to enable advertisers to prevent their ads from appearing adjacent to Tweets that use keywords they’d like to avoid.

“Empowering brands to customize their campaigns to prevent their ads from appearing adjacent to unsuitable content is an important step towards increased ad relevance on Twitter,” said an undated December blog post written by Engineering Lead Nina Chen and Head of Brand Safety AJ Brown.

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Both Chen and Brown are no longer with the company. Neither immediately responded to Insider’s request for comment.

Insider previously reported that Brown attempted to counter the growing perception that Twitter wasn’t safe for brands with a later blog post about the company’s partnerships with adtech companies DoubleVerify and IAS, which were meant to help with brand safety. 

One individual at the company who seems unconcerned with brand safety is Musk himself.

He has deployed an array of bizarre tweets, from antisemitic conspiracy theories to anti-transgender content and anti-vaccine misinformation.

Citing a series of Musk tweets about financier George Soros, Ted Deutch, the chief executive of the American Jewish Committee, told the Times that “the lie Jews want to destroy civilization has led to the persecution of Jewish people for centuries.”

He added, “Musk should know better.”

Twitter responded to Insider’s request for comment with a poop emoji. 



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