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Meta Shares Insights into How Consumers View the Next Big Tech Shifts, Including the Metaverse

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Meta Shares Insights into How Consumers View the Next Big Tech Shifts, Including the Metaverse

The metaverse has become such a vague term, incorporating so many different tech elements, that it’s hard to say what people really understand about the next stage of digital connection – which, it’s important to note, does not actually exist as yet.

With that in mind, it’s not entirely clear what this new survey data from Meta actually means, in a broader marketing context.

In order to gauge consumer sentiment about the metaverse, and the opportunities that it will provide for brand connection, Meta conducted a survey of 30,000 shoppers from around the world, to see how they feel about different aspects of advancing technology, which Meta has then attributed back to the broader metaverse concept.

As per Meta:

“[We] found that today’s shoppers are interested in next-level experiences with brands. Whether it’s exploring a product through immersive technology, or making sure their avatars are every bit as stylish as they are in the physical world, shoppers want a greater sense of connection and inspiration with the brands they engage with.”

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Which could point to some significant brand considerations – with some provisos on specific data points.

For example, among their key findings, Meta says that 28% of people are using, or have used AR while shopping, while 42% imagine that AR can improve the shopping experience ‘by bridging the gap between online and the physical store’.

Which is no doubt true – advancing AR try-on tools, in particular, can provide a great complement to the online shopping experience. But that’s not the ‘metaverse’ as such – AR is not the same as the VR worlds that Meta’s building to support its metaverse vision.

It’s this kind of extrapolation of related tech that Meta’s using to promote its metaverse vision, though it’s not actually the same thing. AR, VR, Web3 – these are all elements of tech development that are separate, and while it is likely that you’ll eventually be able to combine aspects of each, it doesn’t all come under the umbrella of ‘the metaverse’ necessarily.

But Meta, which has gone all-in on the metaverse concept, wants to make you think that it does, because it can then lead the way in the broader ‘metaverse’ space, and beat out the competition that may be working on individual elements. Really, ‘metaverse’ in this context is synonymous with ‘technology’, with each of these being elements of technological advancement, not metaverse-related entities within themselves.

Which, again, is important to note does not exist. A fully immersive, fully interoperable digital world, where people can interact in all new ways is not a reality at this stage, and may take years to even get close to being a thing. Not only will it require big take-up of VR, but there’s also work to be done on establishing universal agreements to facilitate cross-platform integration, partnerships that need to be established between tech platforms which likely have little interest in signing any such agreement, along with advancements in body scanning, interaction (i.e. giving VR avatars legs), control tools, etc.

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Meta may be keen to place itself at the forefront of the next digital evolution, but we’re not there yet.

But still, Meta’s keen to convince brands that they need to invest now, or risk missing the metaverse boat.

Among other key findings from its survey:

  • 42% of shoppers believe that the metaverse will positively transform their shopping experience.
  • 51% say that virtual stores will offer a more convenient way to shop
  • 50% of respondents indicated that they believe that brands will need to have a presence on gaming platforms and other virtual worlds to be successful in future

Again, this is based on concept – if somebody showed you one of Meta’s polished, edited, animated depictions of its metaverse vision, you’d no doubt also agree that this could be amazing for how we connect.

But that’s not real. Meta’s selling people on a concept that it cannot deliver just yet.

Will it be able to deliver on such in future? Maybe, but there’s a lot that needs to happen before brands need to truly consider how they appear in a metaverse space, be it the one created by Meta, or any other.

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The only real, valuable insight in this new survey comes in the latter elements, and how people view their digital selves:

“Shoppers are ready to start purchasing digital twins – a virtual, identical good that comes with a physical item. In our survey, 46% say it’s important that new real-world products become available as virtual products as well. We found that 46% of shoppers surveyed say virtual products provide a feeling of association with a brand by offering something rare and unique, and 48% say it makes them more loyal if a brand offers a virtual good as a reward for their loyalty.”

This is an aspect that seems will definitely become more valuable, with avatar depictions, already available via Snapchat’s Bitmoji characters, or even Facebook’s own avatars, increasingly being used within online communications and activities.

This stems from gaming worlds like Roblox and Fortnite, where youngsters have spent years interacting with each other in avatar form. That behavior is likely to translate as they move into older brackets, and as such, the depiction of self via digital avatars will become a bigger consideration.

And brands can tap into this to help expand their promotions.

“Avatar personalization is a key driver of the interest in digital goods, and according to our survey, 49% of shoppers want their avatar to look the same as their physical self. Meanwhile, 28% want to appear different, but still like a person, and 23% want to present a more surreal identity.”

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This is another important note – part of the emphasis within the recent NFT fad was that users will be able to use their NFT characters as their digital identity, which would theoretically include using depictions of, say, a Bored Ape character as a 3D avatar in these virtual worlds.

But history, and data insights like this, show that this likely won’t be the case. If people can, they’ll choose avatars that look similar to themselves, which potentially lessens the projected value of NFT characters moving forward.

In summary, yes, there are opportunities in future-facing tech, but they likely don’t go as deep, at least at this stage, as Meta wants to make businesses believe.

Meta says that brands looking to ‘fully lean into the metaverse’ can start experimenting with AR try-on effects or build experiences in Meta Horizon Worlds. But the former is not necessarily associated with the metaverse concept, and the latter is not fully functional, or relevant as yet.

But this is what you can expect – many consultants, advisors and entrepreneurs looking to cash in on the early knowledge gap will indeed be keen to tell you that you need to invest in these concepts right now, or you’ll risk losing out, and many businesses, a lot of which dismissed social media in its early stages, will offer up handfuls of cash to ensure that they reserve a seat at the virtual table, and can hook into these new trends.

Do you actually need to be investing in these technologies at this early stage?

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Staying in touch with AR developments is likely valuable, and there are various ways to experiment with AR tools that can keep you up to date in this respect, while understanding VR developments is also important.

But what if a new, universal agreement is formed on what the requirements of metaverse avatars are, and that renders your avatar characters obsolete? What if some of these early metaverse projects are not able to meet the eventual requirements of the broader, interconnected metaverse, and are forced to shut down as a result?

There’s a lot that has to happen before the metaverse concept becomes a thing, and it’s important to view each of these elements in isolation, not as a singular, broad-reaching concept.

You can check out Meta’s latest metaverse shopping study here.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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