Connect with us

MARKETING

Best Ecommerce Platforms

Published

on

best ecommerce platforms

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.

What would you do with an extra $1,500 a day?

With a bit of work and the right ecommerce platform, you can create an online store that generates that kind of revenue (and more).

Shilpi Yadav is an excellent example. She quit her job to start an online clothing store based around her Indian heritage.

Despite all the risks, the brand now makes more than half a million dollars a year (averaging around $1,500 per day).

She built her online store using Shopify, one of the best ecommerce platforms on the market. However, there are a ton of different options to choose from depending on what you need.

Advertisement

And the most significant thing standing in the way of your own $500k success story is deciding which ecommerce platform is right for your new store.

In this post, I’ll break down the major aspects to consider in choosing the right platform for your current situation. Then we’ll take a close look at seven of top options available today.

#1 – Wix Review — The Best for Flexibility and Customization

Wix splash page for Best Ecommerce Platforms

Wix is a great option if you’re looking for an affordable and flexible ecommerce platform. It’s famous for it’s drag-and-drop interface with complete design freedom to create anything you can imagine.

Instead of having to write code, you can use the visual building tools to get your site looking just the way you want it.

With Wix, you also get access to more than 500+ prebuilt website templates and plenty of customization options. Or you can create pages from scratch with complete design control.

The Wix template selection is really helpful for launching a new online store. Instead of having to mess with settings, you can plug your products into a framework that’s going to look great every time.

People visiting your store will think you spent days getting such a professional look, but it takes hardly any time at all with Wix.

Advertisement

Furthermore, they have a robust mobile app so you can make changes and manage your store from anywhere in the world.

Wix also includes a wide variety of marketing features, like emails, Facebook ads, and social media posts right from your account dashboard. You can even sell directly via social media.

Their ecommerce plans include powerful features, like:

  • Support of 90+ languages and local currencies
  • 250+ apps to add extra functionality to your site
  • No additional transaction fees
  • Custom product pages
  • Worldwide shipping and taxes
  • Coupons and discounts
  • Advanced sorting and filtering
  • Product collections
  • Customizable checkout
  • Recurring payments

Plus, if you already use Wix, you can upgrade to an ecommerce plan in just a few clicks within your account dashboard.

Wix offers four ecommerce plans for online shops of different sizes, including:

  1. Business Basic — $23/month
  2. Business Unlimited — $27/month
  3. Business VIP — $49/month
  4. Enterprise — custom pricing

This is an excellent option if you have a small store or special design requirements. However, If you expect a high order volume and large range of products, you’re better off with BigCommerce or Shopify instead.

Try Wix for freetoday.

#2 – Squarespace Review — The Best Ecommerce Platform for Creatives

Squarespace examples for Best Ecommerce Platforms

Squarespace is well-known as a website builder, but their higher-tier plans also include ecommerce functionality.

The design templates are fairly easy to work with, but you’re not just coloring inside the lines–there’s a lot of potential to create a unique shopping experience for your customers.

Advertisement

Some of the other easy-to-use platforms are a little limited with what you can do. Squarespace gives you a lot more artistic freedom.

Install and customize multiple templates at a time to see which one you like best. And switching between templates takes just a few clicks.

Aside from beautiful templates, Squarespace offers a variety of ecommerce features, including:

  • Subscriptions, digital products, and in-person compatibility
  • Built-in tax tools for automatic tax calculations
  • Discount codes and gift cards
  • Abandoned cart recovery
  • Mobile-optimized checkout
  • Mobile store management
  • Rich product listings
  • Quick view capability
  • Inventory management
  • Real-time shipping estimates

Furthermore, Squarespace integrates with most of the popular email marketing and social media platforms so you can sell and market your products like a pro.

And they have fantastic 24/7/365 customer support ready to answer your questions and help you get things set up the way you want to.

Squarespace offers three ecommerce plans:

  1. Business — $18 per month + 3% transaction fees
  2. Basic Commerce — $26 per month + 0% transaction fees
  3. Advanced Commerce — $40 per month + 0% transaction fees

As you scan their pricing options, you’ll see a Personal plan for $12 per month. This is great if you want to build a website, but it doesn’t come with any ecommerce features, so it’s not going to work if you want to set up an online store.

They also have an enterprise plan with a dedicated account manager, SEO consultations, and prioritized technical support.

Advertisement

And while the Business plan offers ecommerce capabilities, I highly recommend choosing Basic Commerce to start. It’s the cheapest plan with no transaction fees, plus it includes other essential features like, customer accounts and ecommerce analytics.

Learn more and get started at Squarespace.

#3 – Bluehost Review — The Best for Hands-Off WooCommerce Store Setup

Bluehost stores for Best Ecommerce Platforms

I really like WooCommerce. And, fortunately, I’m comfortable enough with WordPress to install, customize, and manage the WooCommerce plugin and the additional plugins that really make it shine on my own WordPress sites.

But I know many folks who would rather not have that responsibility, whether because of a lack of familiarity with WordPress plugins or just a lack of time to self-manage WooCommerce.

Bluehost gets that, too—that’s why they’ve rolled out an easy, turnkey solution to getting a WooCommerce store up and running in no time, for anyone.

With Bluehost’s package for ecommerce powered by WooCommerce, you get a handy guided store creator, plus:

  • Built-in SSL and Jetpack for security
  • Unlimited product listings
  • Payment processing
  • Customer reviews
  • Coupon codes
  • Manual order creation
  • One year free of CodeGuard Backup Basic, for daily site backups

And that’s all in the Standard Plan. The built-in SSL certificate is really helpful because it encrypts information customers enter on your website (like credit card numbers or login credentials), and protects everyone from hackers. All you have to do is click a button and your set with Bluehost–this can be much more challenging if the host doesn’t manage SSL certificates for you.

What I think is most convenient, though, is that Bluehost has preselected the top 20 store plugins that your WooCommerce store will need. Not only does that save you the headache of researching and installing plugins on your own, they’re included at no extra charge.

Advertisement

That’s huge. Some of these plugins cost around $200 a pop to install.

Take it one step higher to the Premium plan and you’ll also get:

  • Online appointment scheduling
  • Subscription-based ecommerce
  • Advanced product customization
  • Local tax management
  • Free domain privacy
  • CodeGuard Backup Basic, included for free

Pricing is based on your initial term commitment. Choose from month-to-month billing, a one-year contract, or a three-year contract.

The Standard plan starts at $12.95/month for a three-year commitment, while Premium starts at $24.95/month for the same.

Both plans renew at the standard month-to-month rate after the term is completed—$29.95/month for Standard and $49.95/month for Premium.

So, if you want to get a WooCommerce store up in no time with no hassle on your end at all, head over to Bluehost today.

#4 – BigCommerce Review — The Best for Medium to Large Stores

BigCommerce splash page for Best Ecommerce Platforms

BigCommerce is an all-in-one ecommerce website builder specifically for large online stores. It includes more advanced ecommerce features suitable for managing high volumes and a large number of products.

With a customer base of 100,000+ stores, including some big names like Ben & Jerry’s and SkullCandy, they’re a smaller player in the industry.

Advertisement

But that doesn’t make the platform any less powerful.

BigCommerce plans include access to powerful, industry-leading features, including:

  • Customer accounts for faster checkouts
  • Mobile-optimized checkout
  • Abandoned cart recovery
  • Google AMP and Akamai
  • Advanced product filters
  • Coupons and discount codes
  • Advanced inventory management
  • Customer groups for personalized shopping
  • 65+ payment gateways with no extra transaction fees
  • Built-in shipping management

Plus, all of their plans include unlimited products, file storage, bandwidth, and staff accounts.

And you can choose between 12 free mobile-responsive design templates or opt for a paid template to make your online store stand out from the crowd without touching a single line of code.

BigCommerce offers four paid plans (with a 15-day free trial), including:

  1. Standard — $29.95/month with a $50,000 annual sales limit
  2. Plus — $79.95/month with a $180,000 annual sales limit
  3. Pro — $299.95/month with a $400,000 annual sales limit
  4. Enterprise — custom pricing

If you’re just getting started, BigCommerce is overkill for your online store. However, if you’re an established business or plan to sell high volumes, it’s an excellent choice.

#5 – Shopify Review — The Best All-In-One Ecommerce Platform

Shopify splash page for Best Ecommerce Platforms

Shopify is an all-in-one ecommerce website builder that powers more than one million online stores, making it one of the most popular choices on this list.

However, it’s not as customizable as Wix. But it offers more advanced ecommerce features because it’s built specifically to host online stores. Plus, it’s easy to use with just the right level of flexibility.

It’s also incredibly versatile, powering micro to large stores, and everything in between. Shopify plans include access to an incredible suite of ecommerce features, including:

Advertisement
  • Point of Sale for brick and mortar shops
  • Real-time carrier shipping rates
  • Abandoned checkout recovery
  • 100 different payment gateways
  • Automatic tax calculations
  • Customer accounts and profiles
  • Fulfillment centers
  • Advanced inventory management
  • Unlimited products
  • In-depth analytics

Plus, with 70+ professional themes (nine of which are free) and 4,100+ apps, you can create a beautiful and highly functional ecommerce store without having to start from scratch. Or write a single line of code.

Combine that with award-winning 24/7/365 customer support and you have an excellent ecommerce platform.

Shopify offers five plans for businesses of all sizes, including:

  • Shopify Lite — $9 per month
  • Basic Shopify — $29 per month
  • Shopify — $79 per month
  • Advanced Shopify — $299 per month
  • Shopify Plus — custom pricing

Shopify Lite is a great option if you want to embed products and “buy” buttons onto an existing website. However, it doesn’t come with the all-inclusive website builder.

Keep in mind that Shopify has its own payment processor. They charge 2.4% – 2.9% + $0.30 depending on the plan you choose. They also charge additional fees (0.5% – 2%) if you use a separate payment processor like PayPal or Square.

#6 – WooCommerce Review — The Best for WordPress Websites

WooCommerce splash page for Best Ecommerce Platforms

The recommendations thus far are all-in-one website builders. WooCommerce, however, is not. It’s a WordPress plugin built to add ecommerce functionality to existing WordPress websites.

WooCommerce powers approximately 30% of stores online today. And with 80+ million downloads, it’s one of the most popular ecommerce platforms on this list.

Note: if you don’t already have a WordPress website, I don’t recommend going this route. Stick to an all-in-one ecommerce platform, instead.

WooCommerce is a lightweight plugin that adds ecommerce capabilities like accepting online payments, configurable shipping options, product listings, and more. But you have to have an existing website to use it. So, it’s a great option if you already use WordPress.

Advertisement

It includes powerful ecommerce features like:

  • Plugin extensions to increase functionality
  • Rest APIs for developers to create custom platforms
  • Extensive tutorials and documentation
  • 140 region-specific payment gateways
  • Support of subscriptions and deposits
  • Automated tax calculations
  • Real-time shipping rates
  • iOS and Android mobile apps
  • Physical and digital product capability
  • Endless product variations
  • Public support forum

And the best part? It’s free to download, install, and use. Forever.

However, some of the extensions aren’t free so watch out for that if you start digging into those.

With the power of WordPress behind it, your customization options are only limited to what you can imagine. So, the sky is legitimately the limit with WooCommerce.

But with that said, it’s not the easiest or most intuitive ecommerce platform. So, I don’t recommend it if you aren’t already using WordPress and 100% comfortable with it.

#7 – OpenCart Review — The Best for Selling Digital Products

Opencart splash page for Best Ecommerce Platforms

OpenCart is another open source ecommerce platform, much like WooCommerce. However, it’s not limited to WordPress websites. But you do need to have an existing website to use it.

Over 300,000 online stores use OpenCart to confidently sell products of all shapes and sizes online. Plus, most web hosting companies offer one-click installation or will install it for free, so it’s incredibly easy to set up.

Note: I only recommend going this route if you already have a website up and running.

Advertisement

While you can sell products of any kind, the no-fluff interface (and free price tag) makes it an excellent option for selling digital products to make more money with your online business.

All without adding an extra monthly expense because it’s 100% free forever.

OpenCart offers a powerful set of ecommerce features, including:

  • Simple and centralized admin dashboard
  • Advanced user roles and access controls
  • Manage multiple stores from a single dashboard
  • Limitless product variables and variations
  • Built-in affiliate management and rewards system
  • Discounts and coupons
  • Unlimited products
  • One-click digital downloads
  • Product reviews and ratings
  • 36 built-in payment methods
  • Recurring payments

Plus, with 13,000 modules and themes in the marketplace, you can add any functionality you can imagine including service integrations, conversion modules, email marketing, and more.

Keep in mind that not all of OpenCart’s extensions are free. You may have to pay for more advanced capabilities.

And they don’t currently offer support for free, either.

If you can’t find what you’re looking for on their community forum, you have to pay for dedicated help. Dedicated support starts at $99 per site per month or $99 for a one-time fix.

Advertisement

#8 – Ecwid Review — The Best for Integrating With Your Current Platform

Ecwid splash page for Best Ecommerce Platforms

Like OpenCart and WooCommerce, Ecwid is an ecommerce platform you can use to integrate with your current platform, regardless of what you’re already using.

It integrates with platforms like Weebly, Wix, WordPress, Squarespace, and more. So, if you already have a website set up and want to add ecommerce functionality, Ecwid is an excellent choice.

With that said, they also offer an all-in-one ecommerce website builder if you want to start from scratch. However, there are better website builders to use.

So, I only recommend Ecwid if you want to integrate ecommerce into your existing website.

This ecommerce platform includes a wide range of features, like:

  • Multi-channel selling (social media, marketplaces, in-person, etc.)
  • Integrated email marketing and advertising features
  • Centralized inventory and order management
  • No transaction fees
  • Fully responsive designs
  • Built-in POS integrations
  • Customer accounts for easy checkout
  • Real-time shipping rate calculator
  • Poduct variations
  • Digital product capabilities
  • 40 payment options

The biggest downside is that you can’t manage your store from inside your website account dashboard. You have to log in to Ecwid instead. So, you need to manage two separate accounts.

But the good news is that you can start on the limited free forever plan to try it out before making any investments.

The free plan only allows up to ten products, so you have to upgrade if you need more. Ecwid also offers three paid plans, including:

Advertisement
  • Venture — $15/month (up to 100 products)
  • Business — $35/month (up to 2,500 products)
  • Unlimited — $99/month (unlimited products)

This is the price if you pay month to month. If you are willing to sign a contract for a year, the price is a little lower.

As a stand-alone store builder you might be better off with other options (like Wix and Shopify).

But if you already have a website and want to add an ecommerce store, Ecwid is a great alternative to WooCommerce and OpenCart.

What I Looked at to Find the Best Ecommerce Platform

The best ecommerce platform for your business depends on several factors like your experience level, your customization requirements, and the type of products you want to sell.

But choosing the right platform can feel overwhelming because there are countless options to choose from.

It may help to start with a list of requirements and the features you need. From there, you can narrow down your choices based on the following criteria.

Physical vs Digital Products

Digital products are a booming market. Online courses, music, art, and podcasts are just some of the digital products netting new businesses tons of cash.

Advertisement

But selling and delivering digital products isn’t the same as delivering a physical product to someone’s doorstep.

If you want to sell digital products, Shopify is a really great option, but some ecommerce may not support digital products at all. So it’s important to understand which type you plan to sell before you make a decision.

Deployment Options

What do you need to do to get your ecommerce platform up and running?

There are a few different ways to deploy your platform depending on where you are starting from and where you want to go.

If you already have a website, the best option is integrating an online store rather than creating a brand new website on a new platform. This way, you build on what you’ve already done. OpenCart is ideal for this use-case.

For people with WordPress sites, you can add ecommerce functionality via a plugin like WooCommerce. This is super simple to set up and easy to manage.

Advertisement

If you’re starting from scratch, you’ll want a website builder and other tools to help you design your platform.

In this case, going with solutions like Wix and Squarespace makes a lot of sense. They bundle everything you need to get started at a really affordable price.

Day-to-Day Management

Order management, product creation, tracking orders, and dashboard navigation are important factors of day-to-day ecommerce management.

Choose a platform that’s easy to use and manage on a daily basis. It shouldn’t feel like a struggle to create new products, check the status of an order, or update the pages of your website.

It’s all about finding the right balance of flexibility, customization, and ease of use. The more a platform can do, the harder it is to manage.

You can simplify your workload by choosing a platform that offers just enough flexibility without going overboard for your specific needs.

Advertisement

Design Capabilities

Some ecommerce website builders (like Wix) are truly drag and drop, meaning the customization options are endless. If you can imagine it, you can build it. But, that freedom also makes the platform more difficult to use.

Other platforms integrate into your current site, taking the look and feel of your existing website with very few customization options. For some users, this is perfect.

But others may want more control.

If you’re just starting out, simple designs and ease of use are more important than design flexibility.

However, if you already own a physical store or an established brand, design is more important so you can create a cohesive aesthetic from one touch point to the next.

Advanced Ecommerce Features

Do you want to be able to offer discounts or accept payments through different payment processors? Maybe you want to send visitors a reminder email when they exit your website with something in their cart.

Advertisement

Perhaps you’re interested in creating customer profiles and analyzing advanced analytics.

Other advanced ecommerce features include:

  • Email marketing integrations
  • Memberships and recurring payments
  • Gift cards and discount codes
  • Partial payments or payment plans
  • Shipping and fulfillment management
  • Product variations
  • Product categories

Think carefully about what you need and what would be nice to have. Then, you can use your list of requirements to narrow down your list of choices.

Summary

Finding an ecommerce platform does what you need is a breath of fresh air. After using dozens of different options over the years, I’m confident with my selection of the top options available:

  1. Wix – Best for flexibility and customization
  2. Squarespace – Best ecommerce platform for creatives
  3. Bluehost – Best for hands-off WooCommerce store setup
  4. BigCommerce – Best for medium to large stores
  5. Shopify – Best all-in-one ecommerce platform
  6. WooCommerce – Best for WordPress websites
  7. OpenCart – Best for selling digital products
  8. Ecwid – Best for integrating with your current platform

My #1 recommendation for most users is Wix. It’s great for users of all experience levels. Plus, it’s easy to use, highly customizable, and affordable as well. But if Wix is too customizable for you, Squarespace is a fantastic alternative.

For large stores, I highly recommend BigCommerce or Shopify.

However, if you already have a website, WooCommerce, OpenCart, and Ecwid are excellent choices depending on what you need.

If you have a WordPress site and want an easier way to set up your WooCommerce store on it, you can’t go wrong with Bluehost’s WooCommerce Online Stores.

Advertisement

See How My Agency Can Drive Massive Amounts of Traffic to Your Website

  • SEO – unlock massive amounts of SEO traffic. See real results.
  • Content Marketing – our team creates epic content that will get shared, get links, and attract traffic.
  • Paid Media – effective paid strategies with clear ROI.

Book a Call

Neilpatel.com

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address

MARKETING

Tinuiti Marketing Analytics Recognized by Forrester

Published

on

Tinuiti Marketing Analytics Recognized by Forrester

News


By Tinuiti Team

Rapid Media Mix Modeling and Proprietary Tech Transform Brand Performance

Advertisement

Tinuiti, the largest independent full-funnel performance marketing agency, has been included in a recent Forrester Research report titled, “The Marketing Analytics Landscape, Q2 2024.” This report comprehensively overviews marketing analytics markets, use cases, and capabilities. B2C marketing leaders can use this research by Principal Analyst Tina Moffett to understand the intersection of marketing analytics capabilities and use cases to determine the vendor or service provider best positioned for their analytics and insights needs. Moffett describes the top marketing analytics markets as advertising agencies, marketing dashboards and business intelligence tools, marketing measurement and optimization platforms and service providers, and media analytics tools.

As an advertising agency, we believe Tinuiti is uniquely positioned to manage advertising campaigns for brands including buying, targeting, and measurement. Our proprietary measurement technology, Bliss Point by Tinuiti, allows us to measure the optimal level of investment to maximize impact and efficiency. According to the Forrester report, “only 30% of B2C marketing decision-makers say their organization uses marketing or media mix modeling (MMM),” so having a partner that knows, embraces, and utilizes MMM is important. As Tina astutely explains, data-driven agencies have amplified their marketing analytics competencies with data science expertise; and proprietary tools; and tailored their marketing analytics techniques based on industry, business, and data challenges. 

Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. Our patented tech includes Rapid Media Mix Modeling, Always-on Incrementality, Brand Equity, Creative Insights, and Forecasting – it will get you to your Marketing Bliss Point in each channel, across your entire media mix, and your overall brand performance. 

As a marketing leader you may ask yourself: 

  • How much of our marketing budget should we allocate to driving store traffic versus e-commerce traffic?
  • How should we allocate our budget by channel to generate the most traffic and revenue possible?
  • How many customers did we acquire in a specific region with our media spend?
  • What is the impact of seasonality on our media mix?
  • How should we adjust our budget accordingly?
  • What is the optimal marketing channel mix to maximize brand awareness? 

These are just a few of the questions that Bliss Point by Tinuiti can help you answer.

Learn more about our customer-obsessed, product-enabled, and fully integrated approach and how we’ve helped fuel full-funnel outcomes for the world’s most digital-forward brands like Poppi & Toms.

The Landscape report is available online to Forrester customers or for purchase here

Advertisement

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

MARKETING

Ecommerce evolution: Blurring the lines between B2B and B2C

Published

on

Ecommerce evolution: Blurring the lines between B2B and B2C

Understanding convergence 

B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers. 

However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated. 

Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)

Advertisement

What’s driving this change? 

Ever increasing customer expectations  

Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels.

Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels

Technology and omnichannel strategies

Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores. 

However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition.  Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery

“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.

And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.” 

Advertisement

If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space

Joe Albrecht
CEO/Managing Partner, XNGAGE

Increasing complexity 

Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs. 

How to win

Here are a few ways companies can get ahead of the game:

Adopt B2C-like features in B2B platforms

User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.  

According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales. 

Advertisement

Focus on personalization and customer experience

B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.

Related: Redefining personalization for B2B commerce

Market based on customer insights

Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable. 

What’s next? 

The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business). 

Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape: 

  • Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence. 
  • Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it. 
  • Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms. 
  • Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
  • Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
  • Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
  • Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
  • Monitor and evaluate your convergence efforts, and adapt and improve them as needed. 

By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves. 

Advertisement

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

MARKETING

Streamlining Processes for Increased Efficiency and Results

Published

on

Streamlining Processes for Increased Efficiency and Results

How can businesses succeed nowadays when technology rules?  With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.

So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.

Benefits of automation marketing automation to boost your efforts

First, let’s explore the benefits of marketing automation to supercharge your efforts:

 Marketing automation simplifies repetitive tasks, saving time and effort.

With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.

Advertisement

Automation allows for precise targeting, reaching the right audience with personalized messages.

With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp

within seconds once a potential customer expresses interest in your business.

Increases ROI

By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.

Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.

Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business

Advertisement

How marketing automation can simplify operations and increase efficiency

Understanding the Change

Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.

One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.

The Emergence of AI-Powered Automation

In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.

Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.

Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.

Personalization on a Large Scale

Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.  

Advertisement

This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience.  As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.

Integration Across Channels

Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.

Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.

The Human Element

While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.

Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.

Conclusion

The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.

Advertisement

As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.

By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

Trending

Follow by Email
RSS