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Trump’s chloroquine hype is a misinformation problem bigger than social media

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Since late March, President Donald Trump has been promoting the antimalarial drugs chloroquine and hydroxychloroquine as treatments for the novel coronavirus. Among other things, he’s described “strong, powerful signs” that the drugs work and called them potentially “one of the biggest game-changers in the history of medicine.” That will be fantastic if it proves true, but right now, we have no idea. As the hype around the drugs has grown, it’s demonstrated that disinformation isn’t always a social media problem. And it’s forcing platforms and traditional media to grapple with preventing powerful people, not just anonymous trolls, from twisting the truth.

Researchers are still testing hydroxychloroquine, also sold under the name Plaquenil, as a COVID-19 treatment. There’s been a study with tentatively positive results (and some serious limitations), but also a few studies that show little to no therapeutic effect. Proponents have offered anecdotes about people who tried hydroxychloroquine as an experimental treatment and recovered, but those don’t definitively tell us whether the drug was responsible, especially while researchers know so little about the disease. There’s even less evidence that the drugs prevent COVID-19, despite an assertion made by Trump and others in the White House that doctors recommend “taking it before the fact.”

These repeated promises aren’t simply missteps or honest mistakes; in fact, they conflict with messaging from Trump’s own coronavirus task force. And while the president has at least kept his statements relatively vague, the general rush to hype the drugs has come into direct conflict with platforms’ medical misinformation policies.

Twitter recently removed a video from Brazilian president Jair Bolsonaro, who asserted that the drugs were “working in all cases.” (It also removed Venezuelan president Nicolás Maduro’s claim about a virus-stopping “brew.”) It took down tweets from Trump attorney Rudy Giuliani, who called the treatment “100 percent effective” after touting a New York doctor’s dubious claims about a cure, and Fox News host Laura Ingraham, who misleadingly described a patient’s “Lazarus”-like recovery. Facebook also removed the Bolsonaro video and flagged the “100 percent effective” claim as false.

Web platforms often struggle to police rule-breaking posts by politicians. But as Bellingcat writes, these posts aren’t even a tricky moderation call: “doctors do not advise people to take chloroquine to treat or prevent the novel coronavirus, and so anyone saying otherwise is clearly spreading disinformation.” Services like Twitter and Facebook have typically given wide leeway to political figures, generously interpreting harassment or misinformation policies and — in Facebook’s case — arguing against fact-checking their ads. The coronavirus, however, has created a new sense of urgency and a greater threat of harm. Bad information about an ongoing pandemic can do immediate and tangible harm, so harsher moderation is easy to justify. But in this case, some of that misinformation is coming from the most powerful people in the world.

The bombastic promises about chloroquine and hydroxychloroquine have the hallmarks of a medical advice post from a sketchy Facebook page, but they aren’t dredged from the depths of the web. Wired credits much of the drug’s prominence to a more moderate online proposal written by a blockchain investor and lawyer, then circulated by — among other people — Tesla and SpaceX founder Elon Musk. One of the authors discussed the drug on Fox News, where hosts like celebrity doctor Mehmet Oz have since promoted it more than 300 times by one count. Soon after that first appearance, Trump began talking about chloroquine. The hype got a little more pronounced with each step until it was not just a potential treatment but a nearly surefire cure.

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Almost nobody in this saga fits the stereotype of a misinformation purveyor: someone who’s uninformed, undereducated, hopelessly internet-addled, a pill-hawking scammer, a Macedonian teenager, or a Russian troll. They’re successful businessmen, non-internet media, and the literal presidents of two countries. These are the metaphorical adults in the room — the categories of respectable gatekeepers who are supposed to be holding our consensus reality together. Instead, social media companies are taking the rare step of policing world leaders and other political figures.

Twitter and Facebook spent the past several months trying to lay out policies for when politicians could lie on their platforms. TV broadcasters — which hold themselves to much higher editorial standards — are now trying to draw their own lines. CNN and MSNBC started cutting away from Trump’s confusing and sometimes factually incorrect speeches when they go off-topic. Advocacy group Free Press submitted a scorched-earth complaint to the Federal Communications Commission, urging it to investigate stations airing Trump’s false statements under the “broadcast hoaxes” ban. (The FCC denied the petition, declaring that “we will not censor the news.”) The request echoed the common calls to make platforms ban misinformation — but for a medium that’s not usually seen as a target for regulation.

There are long-standing complaints about Trump distorting the truth and media inadvertently amplifying his false statements. But this is a clarifying moment for outlets that have struggled to differentiate misinformation from political spin because this premature hype for chloroquine and hydroxychloroquine treatments is so sustained, specific, and potentially harmful. At best, it misinforms people during a crisis. At worst, it encourages taking drastic measures to get these drugs, leading to tragic mistakes. One man died last month when a couple drank fish tank cleaner containing non-medicinal chloroquine phosphate. According to his wife, they got the idea after watching the press conferences on television, where “Trump kept saying [chloroquine] was basically pretty much a cure.”

Lots of clearly false claims are still spreading and mutating primarily online, including people selling fraudulent cures that couldn’t possibly work, not just ones that haven’t been proven effective. The chloroquine story, though, demonstrates the limits of discussing misinformation as a social media or critical thinking problem. It’s not a case of online mob mentality or a new technology gone wrong. It’s an entire information ecosystem straining under a few powerful people’s deliberate disregard for the truth.

The idea of social media companies keeping elected officials and TV networks in check seems completely backward, but that’s what has happened here and probably not for the last time. It’s a blow to the idea that we can return from the chaos of social media to a simpler era of trustworthy, centralized media or authority figures. But it’s also a heartening sign that disinformation policies are getting applied to everyone — not just the less powerful.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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