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7 Great Ways to Use ChatGPT For Customer Support in 2023

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7 Great Ways to Use ChatGPT For Customer Support in 2023

In the days of rapidly developing A.I. products and advantages, there’s one thing that still requires a personal touch – customer service. Being able to support customers and clients in a way that addresses and solves their problems leads to loyal and long-lasting supporters. So how can you use ChatGPT for customer support to save time, improve quality, and please customers and clients?

Luckily, there are several ways to use this technology to improve your customer-forward business practices. With its natural language processing, 24/7 availability, and capacity to create empathetic and customer-friendly tones, it’s a great tool in your entrepreneurial toolkit.

But using it correctly is key if you want to create the best possible customer experience. And these 7 innovative ways to use ChatGPT for customer support can help you do just that.

7 Creative Ways to Use ChatGPT for Customer Service

Let’s jump into 7 strategies that you can use to take your customer service to the next level with ChatGPT:

1. Write Amazing Replies to Customer Reviews

Whether your business receives a negative or positive customer review, businesses are responsible for devising respectful and engaging responses that keep customer satisfaction at heart. ChatGPT is a great tool for designing and constructing quick and accurate responses to customer reviews.

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The customer service industry engages with customers on various social media platforms and this is where ChatGPT comes in handy.

You can set the desired tone of voice and number of characters and explain your scenario in a few words to allow ChatGPT to formulate the most accurate responses to the customer review.

2. Handle Customer Complaints Gracefully

Businesses need to respond quickly and effectively to all customer inquiries. This improves customer satisfaction and guarantees you don’t lose out on potential sales.

What’s great about using ChatGPT for customer support is that you can use it to generate human-like text consistent with your brand. The customer service chatbot can produce relevant responses according to customer-specific data.

Simply use ChatGPT to input the complaint along with the customer history. The artificial intelligence model will then generate personalized responses within no time.

Customer service interactions play a major role when it comes to customer experience. Brands have to undertake an approach that is consistent throughout the organization. With ChatGPT, you can devise natural conversations that align with your brand’s image.

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However, as the tool is not trained for business-specific data, you have to edit and adjust your response to match it to your business policies.

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3. Clarify the Onboarding and Signup Process for New Users

Businesses invest in methods that increase customer retention and reduce customer inquiries. One of the best ways to do this is by simplifying the signup process for new users.

If users head over to a new website and can’t find clear instructions for registration, they’ll leave your website in less than a minute.

To reduce the turnover rate, you can use the customer service ChatGPT to explain the signup process in plain English.

Customer service agents can then include these steps under the website’s FAQs with a clear heading to guide new users.

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Looking for a full-service AI program for your business or side hustle? Let Jasper be your secret weapon for captivating content.

4. Write Policies and Guidelines with Clarity

Customer service operations are responsible for formulating policies and guidelines that are easy for an average user to understand. The more the “Terms of Service” include technical terms, the higher the chances the customers will skip reading them.

This can ultimately lead to increased customer inquiries which can be an extra task for customer service agents. To avoid this, the customer support team can use the AI model to explain the terms and policies in simple words using pointers.

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One of the best ways to learn how to optimize for AI like ChatGPT is by teaching the software how to demystify and clarify challenging or vague language.

This can look like telling ChatGPT to rewrite content for a 7th grader, explain information in a fluff-free way, or use bullet points to write out the important parts of a text:

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5. Create Detailed Knowledge Base Articles

Knowledge base articles are a collection of information that helps customers find answers to common problems. These include troubleshooting guides, how-tos, and FAQs.

With detailed guides, the chances of customers asking for frequent support are significantly minimized. You can use the large language model-ChatGPT to create a detailed article. Simply provide it with all the necessary information you have.

Just paste the text into the ChatGPT and ask it to create a new article or summarize. You can tailor the prompt to suit your interests and receive the desired response.

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6. Respond Quickly to Customer Queries

Providing customers with quick responses is one of the best ways to improve customer satisfaction. They return to the brand for future purchases and also recommend it to others.

You can use ChatGPT to answer customer queries related to billing, shipping, delays, product or service quality, etc. Also, the AI Model is accessible outside normal business hours. It can assist human customer service representatives and reduce their workload.

You can also use ChatGPT to handle customer inquiries by connecting the AI model to a chatbot. The automated responses will allow customer interactions to flow smoothly and align with business policies.

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7. Enthusiastically Share New Offers

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Customers want to find the best promotions possible. And promotional offers often increase sales. Therefore, sharing company offers and promotions is a great way to attract new or existing users to your brand. This is an area where ChatGPT for customer support shines.

You can use AI generators to create catchy promotional statements and offers by connecting the model to your organization’s knowledge base. The results generated are genuinely impressive as it crafts ideas that can be customer specific to offer a tailored experience for the whole audience.

Why Use ChatGPT for Customer Service?

ChaptGPT is an advanced AI-powered technology that supports customer service agents in providing personalized and timely responses.

You can enjoy the following benefits when incorporating ChatGPT within your customer service model:

  • Available 24/7: With ChatGPT, you don’t have to worry about responding to customer queries outside normal business hours.
  • Speed: Along with availability, the AI model has the benefit of speed. It is quick to respond to any customer service issues helping reduce customer complaints
  • The ability to create certain tones: The AI-powered chatbot is trained on a large language model. It can generate human-like responses by predicting future words.
  • Automate routine tasks: With ChatGPT you can automate all your minor tasks and your human customer service representatives can focus on other major tasks
  • Incorporate with your business model: Many customer service chatbots allow brands and organizations to connect with their audience on a basic level, but that is where ChatGPT goes the extra mile. The OpenAI offers an API that can train ChatGPT on your business model.
  • Multilingual: ChatGPT is available in different languages and helps in building trust and connection with customers.

Final Thoughts: ChatGPT for Customer Support

Whether you’re using ChatGPT for updating content, improving your marketing strategy, or connecting with your customers, it’s a great time to learn everything that this new technology can offer so that you can create high-quality results while saving time and money.

As businesses of all shapes and sizes look to automate customer service tasks, Jasper.AI is the perfect AI-powered customer support solution. With its powerful natural language processing capabilities, it can understand complex customer queries and respond quickly and accurately.

And even better, it can help you to draft flawless AI copy in an advanced document editor or a variety of templates, making it a breeze to format your content just how you want it. So give it a try if you’re seeking a full-service AI writing tool.



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Samsung: 6-Day Workweek For Execs, Company in Emergency Mode

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Samsung: 6-Day Workweek For Execs, Company in Emergency Mode

Four-day workweeks might have all the buzz, but one major tech company is going in the opposite direction.

Samsung is implementing a six-day workweek for all executives after some of the firm’s core businesses delivered lower-than-expected financial results last year.

A Samsung Group executive told a Korean news outlet that “considering that performance of our major units, including Samsung Electronics Co., fell short of expectations in 2023, we are introducing the six-day work week for executives to inject a sense of crisis and make all-out efforts to overcome this crisis.”

Lower performance combined with other economic uncertainties like high borrowing costs have pushed the South Korean company to enter “emergency mode,” per The Korea Economic Daily.

Related: Apple Is No Longer the Top Phonemaker in the World as AI Pressure and Competition Intensifies

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Executives at all Samsung Group divisions will be affected, including those in sales and manufacturing, according to the report.

Samsung had its worst financial year in over a decade in 2023, with the Wall Street Journal reporting that net profit fell 73% in Q4. It also lost its top spot on the global smartphone market to Apple in the same quarter, though it reclaimed it this year.

Though employees below the executive level aren’t yet mandated to clock in on weekends, some might follow the unwritten example of their bosses. After all, The Korea Economic Daily reports that executives across some Samsung divisions have been voluntarily working six days a week since January, before the company decided to implement the six-day workweek policy.

Entrepreneur has reached out to Samsung’s U.S. newsroom to ask if this news includes executives situated globally, including in the U.S., or if it only affects employees in Korea. Samsung did not immediately respond.

Research on the relationship between hours worked and output shows that working more does not necessarily increase productivity.

A Stanford project, for example, found that overwork leads to decreased total output. Average productivity decreases due to stress, sleep deprivation, and other factors “to the extent that the additional hours [worked] provide no benefit (and, in fact, are detrimental),” the study said.

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Related: Samsung’s Newest Galaxy Gadget Aims ‘To See How Productive You Can Be’

Longer hours can also mean long-term health effects. The World Health Organization found that working more than 55 hours a week decreases life expectancy and increases the risk of stroke by 35%.

The same 55-hour workweek leads to a 17% higher risk of heart disease, per the same study.

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John Deere Hiring CTO ‘Chief Tractor Officer,’ TikTok Creator

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John Deere Hiring CTO 'Chief Tractor Officer,' TikTok Creator

This article originally appeared on Business Insider.

Agriculture equipment company John Deere is on the hunt for a different kind of CTO.

The brand on Tuesday announced a two-week search to find a “Chief Tractor Officer” who would create social media content to reach younger consumers.

One winning applicant will receive up to $192,300 to traverse the country over the next several months showcasing the way John Deere products are used by workers, from Yellowstone National Park to Chicago’s Wrigley Field and beyond.

“No matter what you do — whether it’s your coffee, getting dressed in the morning, driving to work, the building you go into — it’s all been touched by a construction worker, a farmer, or a lawn care maintenance group,” Jen Hartmann, John Deere’s global director of strategic public relations, told AdAge.

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To kick off the search, John Deere tapped NFL quarterback Brock Purdy (who will presumably be a bit busy this Fall to take the job himself) to star in a clip in which he attempts to set out on a road trip in an industrial tractor.

Suited up in the obligatory vest, work boots, and John Deere hat, Purdy’s progress is interrupted by teammate Colton McKivitz hopping into the cab while a string of messages floods in from other athletes and influencers expressing interest in the job.

The clip also represents the first time that the 187-year-old company has used celebrities to promote itself, Hartmann told AdAge.

According to the contest rules, entrants have until April 29 at midnight to submit a single 60-second video making their pitch for why they should be the face and voice of the company.

In addition, entrants must live in the 48 contiguous states or DC — sorry Hawaii and Alaska residents. Interestingly, any AI-generated submissions are prohibited, too.

Videos will be judged against four categories — originally, creativity, quality, and brand knowledge — after which five finalists will be chosen and notified after May 17.

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How to Capitalize On This Thriving Talent Pool to Drive Your Company’s Growth

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How to Capitalize On This Thriving Talent Pool to Drive Your Company's Growth

Opinions expressed by Entrepreneur contributors are their own.

As business operations shift, executives and entrepreneurs are increasingly turning to an on-demand workforce that is simultaneously empowered by technology and drawn to purpose-driven projects.

Consider Upwork, whose 2020 Future of Workforce Pulse Report revealed that nearly 80% of hiring managers engaging freelancers feel confident about doing so. These hires provide coveted expertise — on a project-to-project basis — that entrepreneurs need to scale their operations without incurring long-term overhead costs.

This new market paradigm also promotes dynamism, with 79% of businesses agreeing that freelance talent enables greater innovativeness. Perhaps most telling, 84% of hiring managers utilizing it feel more assured about adapting to future disruption, compared to just 69% of those relying solely on full-time staff.

By capitalizing on freelance marketplaces, entrepreneurs can amplify employer branding, augment capabilities and future-proof organizations, even amid turbulence. As nearly 60% of hiring managers plan to increase engagement with freelancers over the next two years, the time is now for executives to realize their inherent potential.

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Related: Navigating the Great Reshuffle: Why Your Employer Brand is Key in Recruiting Talent

The job market continues to shift

After a season of massive hiring, we’re back to seeing layoffs and downsizing. Companies are feeling the bloat—from unused office spaces with rising rent to oversized employee structures — and are shifting focus to hiring only the most essential positions. This leaves a critical talent gap needed for complex projects and specialized tasks. Highly skilled and specialized independents can fill this void.

A few key benefits to engaging them:

Access to niche experts: Platforms like Toptal and Guru provide access to elite professionals from leading Fortune 500 companies and innovative startups. Whether the need is for a machine learning specialist, growth strategist or financial modeler, entrepreneurs can now curate on-demand teams that boast specialized skillsets, enabling them to focus investment on projects with the highest strategic value.

Enhanced agility: Leading corporations increasingly “rent” skills by tapping freelance experts for initiatives involving new technologies or while entering unfamiliar markets. With niche contributors available to plug knowledge gaps, owners can explore ideas that once seemed unrealistic due to internal constraints—unlocking inventiveness and first-mover advantage.

• Stronger employment brand: Blending full-time employees with project-based freelancers signals a commitment to modernization and work-life balance. Offering both engaging work and flexibility will help draw exceptional candidates and help you compete with corporate giants for top-tier talent.

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Related: Can Retirees Thrive in the Gig Economy? Navigating a Changed Workforce

Tips for capitalizing on gig talent

Having explored the forces reshaping work, executives may wonder how to effectively leverage freelance platforms. After all, how can you know you’re getting your money’s worth if a hire isn’t physically present full-time?

• Define projects clearly: Contract hires thrive when expectations and deadlines are established upfront. So, clearly, detail needs around deliverables, success metrics, required skills and projected time investments. Staying ahead when it comes to communication and expectations will help avoid headaches, including delays.

• Build loyalty with talent: The best independent professionals have options regarding the projects they accept. Study their profiles to discern passions and incentives. Offer interesting work, flexibility and strong communication to motivate interest and improve results.

• Manage collaboration: Provide steady context, feedback and guidance at each project stage, but also foster autonomy, even while directing efforts toward strategic goals. A dynamic balance of these qualities drives optimal outcomes.

• Continue expanding your talent pool: Add proven freelancers to an internal database for repeat engagements, and notify talent about new initiatives for which their expertise would provide an edge. Uncovering additional ways, freelancers can enhance the business deepens the relationship.

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Related: Fill Your Talent Gap by Sourcing Candidates From the Veteran Community

Top platforms for connecting with talent

Now comes the hard part: finding contractors who bring fractional expertise sets. There are a growing number of platforms, of course, but I’ve found that the following stand out as leaders:

Fiverr: Ideal for execs seeking design, digital marketing, writing, video and admin support. Known for affordability and ease of posting jobs. It taps a global talent pool, too.

Upwork: A flexible platform that spans more than 150 skills. Used by everyone from small businesses to global enterprises. Strong at IT, development, design, finance and consulting.

Toptal: Focuses exclusively on the top 3% of talent. Best for expert software developers, designers, project managers and finance experts. All contributors are extensively vetted.

Contra: A growing independent platform that vets and connects both job candidates and hiring companies. Best of all, it doesn’t take a commission from projects.

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Related: 3 Strategies to Optimize Your Hiring Process and Find the Best Employees

The numbers speak for themselves: businesses engaging freelance professionals report greater confidence and competitiveness, as well as the ability to withstand turbulence, yet legacy beliefs can still cause hesitancy among those keen to hire. Supported by such specialized collaborators, companies can explore new horizons unencumbered by a one-time narrow view of staffing models.

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