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Dating App Algorithms: Optimizing Search for Love

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Dating App Algorithms: Optimizing Search for Love

With nearly 8 billion people in the world, it’s safe to say there’s at least one person out there with whom everyone reading this would have a happy, healthy relationship. Now, that person isn’t the same for all of us—of course, and thankfully! And, depending on how you feel about soulmates, there might not be “the one” at all, rather potentially dozens or more people with whom you’d have a fulfilling relationship if only your paths crossed.

But back to that number—8 billion (8,000,000,000). That is a nine-zero situation that we don’t see spelled out very often. And all those zeros make for a lot of potential relationship heroes to consider.

But we don’t start by considering all 8 billion; we hone in on those folks who seem most likely to be a good match. We start with basic criteria—like age, location, gender and gender preference—and continue refining our options from there.

And if you’re doing your searching and sorting at least in part through ‘the apps’, which the numbers show many of you are, dating app algorithms are instrumental in helping you find someone special.

Table of Contents

 

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Source: https://www.statista.com/chart/24404/most-popular-dating-apps-us/

Algorithms are sets of instructions or rules that help complete a process as those rules intend. No matter how simple or complex the algorithm, or how much or how little data it has to digest to function properly, the basics of how it works are the same.

Algorithms are designed as tools to help in sorting, digesting, and delivering relevant information; it is people who determine the goals the algorithm will help achieve. And despite algorithms in the digital space being regularly eyed with suspicion by many, they are truly intended to improve our search results.

While all dating apps share a foundational commonality—helping foster connections—they also differ in some key ways that might influence their current and future goals. Let’s do some background research on a few of the most popular dating apps to see what we dig up.

 

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If you’ve tried more than one dating app, or are weighing your options, you may find yourself wondering the same thing you wonder when looking for a partner: “Are they really all the same?” This is where it’s important to again consider the goals of that particular platform. Many have the same overarching goal—to connect people to other people they’ll like—but what kind of connections is each best suited for, and why?

You can tell a lot about a dating app by the first impression it makes with its name and slogan; both can provide some level of insight into what the goals of that dating platform are, which helps make sense of what the goals of the algorithm would be.

Remember that “matching” is largely what search functions as a whole are designed for, whether it’s matching searchers with the right information, right services, right answers, or Ms. or Mr. Right.

Let’s do some classic internet detective work to see what we can learn about a few popular apps, diving deepest into Tinder…
 

Tinder Algorithm

Pie chart for US dating app market share in 2021 withTinder, Bumble, and Plenty of Fish in top 3

Source: https://www.businessofapps.com/data/dating-app-market/

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Tinder is among the most popular dating apps thanks largely to its large user base, ease-of-use, and becoming a bit of a household name over the past few years. For many folks, Tinder is synonymous with dating apps the way Band-Aid is synonymous with adhesive bandages. In fact, recent data shared by Statista found that brand awareness of Tinder in the US is 84%, and that 37% of all US dating service users are on the platform.

As we know, the first step in understanding an algorithm is determining its goals. Let’s see what we can learn about who Tinder is, and what their goals, purpose and promise are, straight from the source—Tinder.com.

  • Tinder is the most popular free dating app in the world, and has made more than 55 billion matches to date. They boast millions of single users, and considers themselves “the most diverse dating app”
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  • In your Discovery Settings on Tinder, you can set your sexual orientation, and the age and distance-from-you for the profiles you’ll see on the platform. They use location-based technology to connect you with relevant profiles based on those selections (Source: Tinder FAQs)
  •  

  • Tinder can also be used to foster non-romantic connections, including helping college students make friends at school through TinderU
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  • Tinder believes “everyone deserves the right to be seen and make the first move,” and doesn’t filter by race, religion, education, or height
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  • Tinder isn’t only for those looking for ‘the one’ — ”Some sites, like Hinge and eharmony, are designed for long-term relationships, but on the Tinder app, we’re all about the experience and offer possibilities for whatever it is you’re looking for.”
  •  

  • If you want your answers to specific questions to help you in finding users with similar replies, you can enable the Tinder Vibes feature. You can also add Passions (or Interests) to your profile.
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  • Tinder can also help you in finding more matches by notifying you when a Swipe Surge is underway—a period of high activity on the platform. Once you’ve joined, you can narrow your options by selecting from different categories that let other users know what you’re looking for on Tinder (ie. casual chats, nightlife, etc.)
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  • Tinder is open to evolving to keep up with the changing wants and needs of its users. After all, those who started on the platform in their early twenties may have very different goals in their early thirties, and no platform wants to lose its most loyal users. As recently as December 2022, Tinder added a Relationship Goals feature

 
Now that we’ve unpacked what Tinder is to help in understanding the why behind their algorithm goals, let’s dive deeper into what they’ve shared about how their algorithm works, which bears a lot of similarity to social media platform algorithms.
 

Engagement is a primary factor

Just like the Instagram algorithm better understands what you want to see more of based on your in-app engagement, Tinder can provide you with better potential matches the more you use the app. This includes using “anonymized cues” from photos in tailoring future recommendations, serving up profiles with photos similar to those a user has liked before. Nopes are also considered.

Because there are two people in this equation, the algorithm is working similarly on the flipside, showing your profile to users who have liked other profiles with photos similar to yours. If you start noticing similarities in the profiles you’re shown most often—like all your matches have profiles featuring concert photos or camping photos—your swipe history has likely influenced your results.

But on Tinder, it’s not just measuring your engagement metrics to determine your top interests; they also want to make sure you’re still actively looking. Tinder wants all their users to have an optimal user experience, which is facilitated in part by prioritizing active members.

Translating this to the ecommerce space, they want to make sure they aren’t wasting your time, or annoying you, by directing you to out-of-stock URLs.
 

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Proximity comes into play

When creating a Tinder profile, users provide their gender, gender preferences, age, distance (from potential matches), and current location. These are all fairly standard, but it’s that ‘current location’ where things can get interesting.

In addition to considering your state or city-based location in the potential matches shown, Tinder will go one step further and prioritize profiles that are in the nearest proximity. “Proximity is a key factor; it’s always fun meeting someone in the same neighborhood and that’s why we consider a potential match’s distance from a member’s current location.”

Translating this to the commerce space, they don’t only want to show which stores have the product in-stock ‘near you’ in a broad sense, rather what’s available in the stores closest to you where you can click-and-collect (swipe-and-connect?) ASAP.
 

User-provided data can help refine matches

Many folks like that they can get started swiping on Tinder with just a modest amount of upfront work required, but the more data you give the algorithm to work with, the better your results are going to be. While adding your interests/passions and a detailed lifestyle description are optional, Tinder will consider them in your matches when you provide them.

Tinder also shared some things that aren’t factored into their algorithm, including social status, religion, and ethnicity. They also noted that their much-discussed Elo Score is “old news” that their latest technology doesn’t rely on.
 

Match.com Algorithm

Match.com logoSource: https://www.match.com/

While there are dozens, if not hundreds, of dating sites to choose from today, the one that can be considered the mother of them all is Match. Starting all the way back in 1995 when many folks still relied on newspaper classifieds to find singles in their area, Match.com entered the scene to lay the groundwork for letting the information superhighway (aka internet) provide the path to lasting love.

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Unlike Tinder, Match isn’t simply looking to foster connections; as their name implies, they are looking to help find true matches. They’ll even let you know if you’ve crossed paths with one of your matches in real life. That said, it isn’t as expressly marriage-driven as eHarmony, so may serve as a nice middle ground for folks who want something more than casual, but aren’t rushing nuptials.

So how do they make those matches? As you might expect, your provided information is at the foundation! And as noted by BestCompany, Match offers one of the most comprehensive profiles around—if users take the time to complete theirs. In addition to being able to add information like religion, profession, and whether you have children, Match goes even further giving users the option to submit responses to essay questions. They also let you rank how important something is, noting if it’s essential or just nice-to-have.

The importance of your profile, from Match:

“It contains questions about who you are, where you’re from, the things that interest you, your lifestyle, and your background and values. It also asks you about your ideal match. All of this information helps form a great image of who you are and who you’re looking for. Not only does this help potential matches understand you better, it also helps us provide you with better matches through our unique matching tools.”

 

Bumble Algorithm

Bumble logo

Source: https://bumble.com/

Bumble is unique in that it requires women to make the first messaging move (in heterosexual matches). They note that they prioritize kindness and respect, and similar to Tinder, have sister sites aimed at helping users network or find a new BFF. Like many other popular apps, Bumble is free to use, but offers optional premium features that can help get your profile seen and improve or increase functionality.

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Bumble isn’t as transparent about their algorithm as Tinder, but who you see on the app appears to be largely filter-driven. While filters can be very helpful in narrowing your selection of available options, Bumble notes that over-filtering may leave you with very few profiles that make the cut. Loosening your filters can help in making you matchable with a wider variety of users, but bear in mind you’re losing some precision in the process.

Similar to most dating app algorithms, it is speculated that Bumble is learning what you like and don’t like as you swipe. Just like the information you expressly provide to aid in making matches, including your gender and distance preferences, your swipe activity is another factor for the algorithm to consider. The more intentional you are about the choices you make, the more accurately the algorithm will be able to deliver strong potential matches in the future. This is just another layer of ‘you get out what you put in’; if you want Bumble to better understand who to show you, they need to get to know you first.

On Bumble, regular use of the app isn’t only encouraged, but required for optimal experience. Once a match is made, a message must be sent within 24 hours; if not, the match expires. And after the first message has been sent, another 24-hour timer begins. If a reply isn’t sent within that window, the match expires. Similar to Tinder, this shows us that Bumble prioritizes profile activity so it can ensure users aren’t wasting time crafting messages to inactive users.

Where Bumble differs from Tinder is in what the vast majority of its users are looking for. Whereas Tinder aims to be the dating app destination for users looking for everything from casual connections to something serious, the majority of Bumble users are looking for long-term relationships.

It’s also worth noting that the ‘women message first’ model for heterosexual relationships is a motivating factor in using the app for men and women alike. As Bumble’s infographic shows, 97% of women made that first move and messaged their matches in the past month. And 63% of men reported that “women making the first move” was their reason for choosing Bumble.
 

eharmony Algorithm

Source: https://www.eharmony.com/

Source: https://www.eharmony.com/

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eharmony is a dating app designed for people looking for serious, long-term relationships. In fact, according to eharmony, couples who met through their platform make up 4% of all marriages in the US.

With this goal in mind—helping people who are truly, deeply compatible find one another—eharmony has to ask a lot of questions to make sure they get things right. For casual daters, these types of question lists are often exactly what puts them off a dating site. For those who want to get right to scrolling or swiping, eharmony is not a good match.

Just remember—you get out what you put in, because the algorithm is working with the input you provided in its output. The more relevant information you provide for it to work with, the more tailored to you your results will be. On eharmony, they actually quantify your likelihood of getting along with someone by assigning a Compatibility Score, with 60 being low compatibility, and 140 being the highest compatibility.

Explained by eharmony:

“Each of your matches will display a different eharmony Compatibility Score and, as the name suggests, it’s a simple indicator of how compatible you two are. These scores are based on your similarities and contrasts, as well as the answers you gave to our Compatibility Quiz when you joined eharmony. In the Compatibility section of each match’s profile, you can see what similarities you have, and also potential points of friction.”

Happy to answer a laundry list of questions about who you are, and what’s most important to you, but don’t want to pay a fee? OkCupid is another popular dating site option that relies heavily on provided information to aid in the compatibility measurement process, for free (upgrade options available).

 

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Just because algorithms can help you find love certainly doesn’t mean they’re the only path to happiness. They simply provide a more streamlined, strategic path of possibility that sifts through the wide sea of options, providing a curated, filtered, or otherwise sorted list of choices from which you can weigh pros and cons before ever typing “hello.”

Similarly, most of us have happened upon one or more products in our lives that we didn’t even know we were looking for, but instantly fell in love with. Perhaps it was that perfect gold charm bracelet you stumbled across in a tucked-away jewelry store while on vacation. Or maybe it’s those jeans you grabbed at a store near your office when you forgot you had after-work plans, and they ended up being the most flattering, comfortable jeans you’ve ever owned.

These are moments of luck and serendipity, and they do indeed happen every day! But they don’t make a solid plan for accomplishing your goals, no matter what you’re searching for.

 

 

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Tinder Super Like feature pop-up

Source: https://tinder.com/feature/stand-out

The algorithms that power dating apps will always be running in the background, but many apps offer ways to get your profile seen when it might not have otherwise been algorithmically driven to the top. It’s important to note that these aren’t true algorithm workarounds, rather methods through which you can push to the front of a specific line, often at a price.

Additionally, some features are more simply designed to let you engage more often or heavily within the app, which can naturally improve your chances of securing a date. In a sense, this can be thought of as advertising yourself.

For example: In addition to the additional benefits packed into each of Tinder’s subscription tiers, popular premium features include Boost and Super Like, which Tinder claims will “increase your chances of matching by 3x and have convos that last 70% longer.” Exclusive to Tinder Platinum subscribers is the Priority Like feature, which “puts your profile in front of the people you Like faster.” Similar premium features are available on Match.com, where they’re known as Power-Ups.

 

 

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Not only do some dating apps offer paid services that help users go over the algorithm to an extent, they also make a lot of their money from advertising revenue. As it turns out, love—or at the least the quest thereof—just might be able to pay the bills, after all.
 

Does Match Group have a monopoly on love?

Ad space across many of the most popular dating apps can be purchased from the same place—Match Media Group. That’s because Match Group owns more than a dozen popular apps, and can sell cross-platform advertising options to prospective advertisers for many of them.

“Match Media Group serves as a single point partner for marketers to leverage the aggregated audience, data and insights that result from having millions of global users across Match’s portfolio of dating platforms, including Tinder, OKCupid and Match.com.”

Match Media Group

As for who exactly is cuddled up under this love umbrella, the following are some of the dating apps owned by Match Group…

  • Match.com
  • Tinder
  • OkCupid
  • Hinge
  • PlentyOfFish
  • UPWARD
  • Ship
  • Meetic
  • OurTime
  • …and many more dating companies worldwide

But the Match Group isn’t the only major player on the block. There is no denying their impressive portfolio of apps, and the incredible data they’re able to collect and leverage thanks to the millions of users across their portfolio. But two of the biggest names in the dating app world are missing from their list—Bumble and badoo—both owned by the same parent company.
 

What advertising options are available on dating apps?

Three tinder advertising examples with branded profile cards and quiz

Source: https://www.matchmediagroup.com/

Looking specifically at ad products available from Match Media Group, we find the following options:

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  • Branded Profile Card (Tinder): Brands can create profiles native to the Tinder user experience. When users match with a branded profile, they receive brand custom messaging including offers, promotions, exclusive content, and/or more
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  • Quiz (Tinder): Quizzes can be fully completed within the app, and leverage Tinder’s swipe feature to answer questions, which can be as simple as asking whether they like or dislike something. Following a short series of questions, these users can then share their results across their social media networks if they choose to
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  • Native Video Card (Tinder): Video advertising is only on the rise, and makes a perfect fit for a fast-paced app that appeals to younger users, like Tinder. Tinder video ads can lead folks to external URLs, including your website. These video ads auto-play within the app when users are in discovery mode
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  • Native Display Card (Tinder): Similar to a profile card in design, these ad units allow brands to drive traffic to an external page with one click.
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  • In-App Interstitial (OKCupid): These full screen interstitial ads are shown as users are browsing their matches
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  • Standard/High Impact Units (Match, Meetic, People Media, Plenty of Fish): These are set to target your key demographic, and are available across several platforms

 
Match Media Group notes that interested advertisers can run their campaigns across their full portfolio, or on specific sites, with a minimum investment of $25K+.
 

Advantages of Advertising on Dating Apps

Chart with penetration rate and revenue of dating apps in US, UK, France, Germany, Brazil

Source: https://www.statista.com/chart/24165/online-dating-penetration-rate-revenue-selected-countries/

There are perhaps more advertising options available today than ever before—from classic digital advertising avenues to in-store screens, LED billboards, magazines, streaming ads, and far beyond. Each of these has unique goals and purposes, as well as the ability to reach potential customers in different mindsets, different funnel stages, and so forth.

Looking at advertising on dating apps specifically, a few key considerations and benefits come to mind:

  • People on dating apps are already in a comparative state-of-mind. When someone is already actively in the consideration phase, like they would be on a dating app, they are mentally in the right place to be served an ad for a product or service to consider
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  • You can reach Gen Z in droves. The average user age varies from platform to platform, with the most popular free platform—Tinder—being home to a wide audience of Gen Z and young Millennial users. BusinessofApps notes that while Tinder has historically been popular with the 25-and-younger set, its use is increasing with older folks as well. This is due in part to Tinder’s overall increasing popularity, but also because those who have used the app for years are quite simply getting older
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  • Dating apps have a much higher percentage of male users on average. Similar to the average age varying by platform, the percentage of male users compared to female users also naturally varies. That said, looking at the breakdown for a few of the most popular apps, we find that there are significantly more male than female users. According to the above-linked article from BusinessofApps, Tinder’s user base is ~75% male. This could make dating apps an excellent advertising tool for brands whose products or services are largely targeted to men
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  • Your competitors probably aren’t there (yet). The competition for the most eligible singles may be fierce on dating apps, but compared to other digital advertising spaces, it may be easier for your brand to stand out. It’s a unique advertising territory that many brands simply haven’t considered yet, giving those who have an added edge by being early adopters. With an estimated 75 million people in over 190 countries using the Tinder app every month alone, the potential reach is incredible

 

Dating App Advertising Examples

Tinder advertising example for Rescue Matches, matching dogs with users

Source: https://www.thedrum.com/news/2022/09/22/lovelorn-tinder-users-can-now-feature-shelter-dogs-search-ideal-partner

Tinder recently partnered with rescue shelters across the country to help some very swipeable pooches find their forever home. As if adding a dog to the family isn’t reward enough, it could also help you secure more swipes. A 2021 study by Honest Paws found that profile photos featuring a canine companion may get more positive attention.

From The Drum:

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“The tie-up follows a 2021 survey, conducted by Honest Paws, which found that 70% of singles believe that a dog in their profile pic leads to more matches. This belief is supported by 60% who express themselves to be more willing to date someone holding a dog close.”

Tinder advertising example with Domino’s distributing pizza coupons

Source: https://www.campaignlive.co.uk/article/dominos-pizza-gets-flirty-tinder-valentines-day/1280989

As we’re all aware, it’s important to consider your audience in marketing. And that’s exactly what Domino’s UK did going all the way back to 2014, with an innovative Valentine’s Day Tinder ad campaign. Do you know who orders pizza on Valentine’s Day? Single people! And do you know who wants a coupon for that pizza? Everyone!

 

 
There’s a reason people say your profile is a chance to “sell yourself” because ultimately, you are your own marketing manager on dating apps. Interestingly, when we consider all the information above, it’s hard not to see a dating profile as remarkably similar to a product detail page. And just like a PDP, there are certain elements that can help you in optimizing it for search (and conversion!)
 

Choose your main photo wisely

Your main photo is the first photo potential connections will see, and heavily determines whether they choose to learn more from your other photos and profile content.

Similar to the main photo you choose for a product you’re selling or advertising, you’ll want the photo to be clear/in-focus, eye-catching, and prominently feature an attractive and accurate representation of the available item (in this case, you!), without others in frame.
 

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Let the pictures do some of the talking

While there is room to provide additional information about yourself through text, just as they do with product images, photos can tell a lot of that story for you. Select an assortment of pictures that clearly display your interests, values, hobbies and more. This might mean including a photo with your dog, another of you hiking, another at an amusement park, and another marching at a protest.

These don’t tell the whole story of who you are, but they give some important information before a single word has been read, just like lifestyle photos and infographics on PDPs.
 

Showcase your unique value propositions

It’s hard to argue that honesty is typically the best policy, and in the dating apps landscape, it’s absolutely crucial. Not only can it save you from frustration and disappointment, but it can also save you a lot of time, and help in finding a truly strong match faster.

Just as you would do when considering what distinguishes your particular product from similar products in the same space, think of what unique characteristics about yourself are not only likely to be intriguing, but are also an integral aspect of your personality, values, or lifestyle.
 

Include the most important and relevant information in your profile copy

Want to give dating app algorithms the most information to work with in crafting potential matches that are truly personalized to you? It’s going to take a little work on your part, but it can actually be a great self-reflection session!

Just as you consider what a prospective buyer would want to know about a product before adding to cart, what is most important for a potential suitor to know about you before sending a message? This information might vary depending on the seriousness of connections you’re looking to make, and how important something is for you in a partner. If something is a make-or-break for you, be sure to include it in your profile copy to save everyone time.

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Graphic with three professionals in Connected Commerce, Lifecycle Marketing, and Streaming+

Our research into how dating algorithms function only solidified our suspicions that they function very similarly to the algorithms that impact our daily lives as marketers. After all, the goals of platforms like Google, Facebook, and Tinder aren’t all that different—to help in sorting through an abundance of options to present you with what you are most likely to be interested in based on key preference-determining factors like your provided information, and previous engagement.

Thinking more specifically about marketing and advertising options, we realized that just like people, each has its own set of strengths and skills that make them a solid match for different business goals.

In the spirit of dating profiles and Valentine’s Day being just 2 weeks away, we created Marketing Profiles for three of our services—Connected Commerce, Lifecycle Marketing, and Streaming+. Which one is the most important match for your business?

Graphic reading “Marketing Profile: Connected Commerce"

Name: Connected Commerce

About Me: I’m that holistic free spirit your mother warned you about, who really and truly believes all things are connected! Rather than searching for the path of least resistance, my sights are set on crafting the path of best performance. You might call me the Cartographer of Commerce Success, because I don’t follow a templated map—I draft a custom one every time. I am your 360-degree commerce solution; if people are shopping somewhere, I’m considering how we can make that somewhere work best for you.

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Why Should You Get to Know Me: In the words of Ani DiFranco, “I am 32 flavors and then some.” I am Commerce Media, Commerce Strategy & Ops, Social Commerce, In-Store Commerce, Gaming Commerce, Commerce OTT, Data & Analytics, Creative, and Influencer. A lot of folks think they’re the “total package,” but I really am! I understand that every client journey and customer journey is unique, and that my role is to assure both are properly supported, and strategically accounted for.

Interests: Finding the best path forward, diving into cross-channel capabilities and impact, full-funnel commerce strategies, success

Recent Read: Marketing in 2023: 5 Big Bets for the CMO

Where You’ll Find Me: Come learn more about me at The Commerce Summit on February 15, 2023. (I’ll be the one with a bagful of half-priced Valentine’s Day chocolates I picked up at Rite Aid on the way.) If things go well and we make a real connection (which is kinda my whole thing), we can sync up again a week later for webinar date #2 on February 22, 2023. You can also hit me up here anytime—looking forward to connecting!

Favorite Quote: “We are like islands in the sea, separate on the surface but connected in the deep.”William James

Graphic reading “Marketing Profile: Lifecycle Marketing”

Name: Lifecycle Marketing

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About Me: I’m the trifecta of hyper-personalized, privacy-compliant communications—email marketing, mobile messaging, and on-site marketing. I work best when all three aspects of who I am are fully-integrated so I can ensure I’m saying the right thing at the right time in the right place to the right person. (Do I really mean that, or do I keep saying “right” so you see me as the “right one” for you? Yes and yes.)

Why Should You Get to Know Me: I am a strong, capable leader that can help power your data and audience strategies in the privacy-by-default future. I’m an empathetic marketing avenue, always aiming to provide shoppers and subscribers with only the most relevant information. I believe in rewarding loyalty, and respecting user permissions and preferences.

Interests: Collecting and leveraging zero-party and privacy-compliant first-party data, building customer loyalty, highly personalized messaging

Recent Read: The 2023 Lifecycle Marketing Guide

Favorite Acronyms: SMS, ESP, CLV

Where You’ll Find Me: On-site, I often literally just pop up! And I usually have a coupon or something equally enticing to offer when I do. But you’ll also find me in your inbox, and in your texts (but only if you opted-in!) You can also reach out here to learn more about why we’d be a great match!

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Graphic reading “Marketing Profile: Streaming+”

Name: Streaming+

About Me: I’m a bit of an advertising force to be reckoned with, with no click-to-close box in sight! In some situations, it can even be said I’m over-the-top. I am an unskippable, scalable, targetable, data-driven dynamo, introducing audiences to new brands and services wherever they get their stream on.

Why Should You Get to Know Me: I’m designed to reach audiences not only where they are today, but where they’ll increasingly be in the future. In the grand scheme of advertising, some folks still see streaming ads as a promising up-and-comer. But the reality is that I’ve fully arrived, and I’m reaching millions of viewers and listeners with relevant, targeted streaming audio and video ads at this very moment. (Bit of a multitasker!)

Interests: Meeting your audience where they are, non-skippable ads, patented measurement technology that connects served impressions to marketing outcomes

Recent Read: The Ultimate Guide to Performance Streaming

Favorite Acronyms: OTT, cTV

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Where You’ll Find Me: On internet-enabled devices near you, including your television, tablet, desktop, and mobile device. Some of the most popular places you can find me are Hulu, Sling TV, and YouTube TV. Reach out today to learn more about how we can make streaming sparks fly!

Favorite Karaoke Duet Song: Islands in the Stream by Dolly Parton & Kenny Rogers

Personal Catchphrase: Just livin’ the stream!

 

 

With all this talk about the power of algorithms, and how they’re fueling search results everywhere from Snapchat to Match.com, it’s important to remember that they’re simply tools that play a part in powering what you see—not what you ultimately decide.

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It is still up to you whether you want to go on a date with a person returned in your search results, just like it’s ultimately up to you what product you buy, plumber you call, or restaurant you decide to go to based on your search results. And just like there are algorithms, photos, provided information and more to help you with those other decisions, so is the case in the commerce of love.

As we’ve explored, choosing the right dating app for you requires considering your own goals in using the app, and weighing those against the goals of the apps themselves. So the first step is finding which app is your best match! And at the end of the day, whatever it is you’re looking for online, chances are algorithms are behind those results you see. (Not to be confused with the Al Gore Rhythm.)

Want to learn more about how we can help your brand find true love with new and existing customers across the advertising universe? Reach out today!

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MARKETING

Should Your Brand Shout Its AI and Marketing Plan to the World?

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Should Your Brand Shout Its AI and Marketing Plan to the World?

To use AI or not to use AI, that is the question.

Let’s hope things work out better for you than they did for Shakespeare’s mad Danish prince with daddy issues.

But let’s add a twist to that existential question.

CMI’s chief strategy officer, Robert Rose, shares what marketers should really contemplate. Watch the video or read on to discover what he says:

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Should you not use AI and be proud of not using it? Dove Beauty did that last week.

Should you use it but keep it a secret? Sports Illustrated did that last year.

Should you use AI and be vocal about using it? Agency giant Brandtech Group picked up the all-in vibe.

Should you not use it but tell everybody you are? The new term “AI washing” is hitting everywhere.

What’s the best option? Let’s explore.

Dove tells all it won’t use AI

Last week, Dove, the beauty brand celebrating 20 years of its Campaign for Real Beauty, pledged it would NEVER use AI in visual communication to portray real people.

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In the announcement, they said they will create “Real Beauty Prompt Guidelines” that people can use to create images representing all types of physical beauty through popular generative AI programs. The prompt they picked for the launch video? “The most beautiful woman in the world, according to Dove.”

I applaud them for the powerful ad. But I’m perplexed by Dove issuing a statement saying it won’t use AI for images of real beauty and then sharing a branded prompt for doing exactly that. Isn’t it like me saying, “Don’t think of a parrot eating pizza. Don’t think about a parrot eating pizza,” and you can’t help but think about a parrot eating pizza right now?

Brandtech Group says it’s all in on AI

Now, Brandtech Group, a conglomerate ad agency, is going the other way. It’s going all-in on AI and telling everybody.

This week, Ad Age featured a press release — oops, I mean an article (subscription required) — with the details of how Brandtech is leaning into the takeaway from OpenAI’s Sam Altman, who says 95% of marketing work today can be done by AI.

A Brandtech representative talked about how they pitch big brands with two people instead of 20. They boast about how proud they are that its lean 7,000 staffers compete with 100,000-person teams. (To be clear, showing up to a pitch with 20 people has never been a good thing, but I digress.)

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OK, that’s a differentiated approach. They’re all in. Ad Age certainly seemed to like it enough to promote it. Oops, I mean report about it.

False claims of using AI and not using AI

Offshoots of the all-in and never-will approaches also exist.

The term “AI washing” is de rigueur to describe companies claiming to use AI for something that really isn’t AI.  The US Securities and Exchange Commission just fined two companies for using misleading statements about their use of AI in their business model. I know one startup technology organization faced so much pressure from their board and investors to “do something with AI” that they put a simple chatbot on their website — a glorified search engine — while they figured out what they wanted to do.

Lastly and perhaps most interestingly, companies have and will use AI for much of what they create but remain quiet about it or desire to keep it a secret. A recent notable example is the deepfake ad of a woman in a car professing the need for people to use a particular body wipe to get rid of body odor. It was purported to be real, but sharp-eyed viewers suspected the fake and called out the company, which then admitted it. Or was that the brand’s intent all along — the AI-use outrage would bring more attention?

To yell or not to yell about your brand’s AI decision

Should a brand yell from a mountaintop that they use AI to differentiate themselves a la Brandtech? Or should a brand yell they’re never going to use AI to differentiate themselves a la Dove? Or should a brand use it and not yell anything? (I think it’s clear that a brand should not use AI and lie and say it is. That’s the worst of all choices.)

I lean far into not-yelling-from-mountaintop camp.

When I see a CEO proudly exclaim that they laid off 90% of their support workforce because of AI, I’m not surprised a little later when the value of their service is reduced, and the business is failing.

I’m not surprised when I hear “AI made us do it” to rationalize the latest big tech company latest rounds of layoffs. Or when a big consulting firm announces it’s going all-in on using AI to replace its creative and strategic resources.

I see all those things as desperate attempts for short-term attention or a distraction from the real challenge. They may get responses like, “Of course, you had to lay all those people off; AI is so disruptive,” or “Amazing. You’re so out in front of the rest of the pack by leveraging AI to create efficiency, let me cover your story.” Perhaps they get this response, “Your company deserves a bump in stock price because you’re already using this fancy new technology.”

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But what happens if the AI doesn’t deliver as promoted? What happens the next time you need to lay off people? What happens the next time you need to prove your technologically forward-leaning?

Yelling out that you’re all in on a disruptive innovation, especially one the public doesn’t yet trust a lot is (at best) a business sugar high. That short-term burst of attention may or may not foul your long-term brand value.

Interestingly, the same scenarios can manifest when your brand proclaims loudly it is all out of AI, as Dove did. The sugar high may not last and now Dove has itself into a messaging box. One slip could cause distrust among its customers. And what if AI gets good at demonstrating diversity in beauty?

I tried Dove’s instructions and prompted ChatGPT for a picture of “the most beautiful woman in the world according to the Dove Real Beauty ad.”

It gave me this. Then this. And this. And finally, this.

She’s absolutely beautiful, but she doesn’t capture the many facets of diversity Dove has demonstrated in its Real Beauty campaigns. To be clear, Dove doesn’t have any control over generating the image. Maybe the prompt worked well for Dove, but it didn’t for me. Neither Dove nor you can know how the AI tool will behave.

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To use AI or not to use AI?

When brands grab a microphone to answer that question, they work from an existential fear about the disruption’s meaning. They do not exhibit the confidence in their actions to deal with it.

Let’s return to Hamlet’s soliloquy:

Thus conscience doth make cowards of us all;

And thus the native hue of resolution

Is sicklied o’er with the pale cast of thought,

And enterprises of great pith and moment

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With this regard their currents turn awry

And lose the name of action.

In other words, Hamlet says everybody is afraid to take real action because they fear the unknown outcome. You could act to mitigate or solve some challenges, but you don’t because you don’t trust yourself.

If I’m a brand marketer for any business (and I am), I’m going to take action on AI for my business. But until I see how I’m going to generate value with AI, I’m going to be circumspect about yelling or proselytizing how my business’ future is better.

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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How to Use AI For a More Effective Social Media Strategy, According to Ross Simmonds

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How to Use AI For a More Effective Social Media Strategy, According to Ross Simmonds

Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better.

It’s the age of AI, and our job as marketers is to keep up.

My team at Foundation Marketing recently conducted an AI Marketing study surveying hundreds of marketers, and more than 84% of all leaders, managers, SEO experts, and specialists confirmed that they used AI in the workplace.

AI in the workplace data graphic, Foundation Labs

If you can overlook the fear-inducing headlines, this technology is making social media marketers more efficient and effective than ever. Translation: AI is good news for social media marketers.

Download Now: The 2024 State of Social Media Trends [Free Report]

In fact, I predict that the marketers not using AI in their workplace will be using it before the end of this year, and that number will move closer and closer to 100%.

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Social media and AI are two of the most revolutionizing technologies of the last few decades. Social media has changed the way we live, and AI is changing the way we work.

So, I’m going to condense and share the data, research, tools, and strategies that the Foundation Marketing Team and I have been working on over the last year to help you better wield the collective power of AI and social media.

Let’s jump into it.

What’s the role of AI in social marketing strategy?

In a recent episode of my podcast, Create Like The Greats, we dove into some fascinating findings about the impact of AI on marketers and social media professionals. Take a listen here:

Let’s dive a bit deeper into the benefits of this technology:

Benefits of AI in Social Media Strategy

AI is to social media what a conductor is to an orchestra — it brings everything together with precision and purpose. The applications of AI in a social media strategy are vast, but the virtuosos are few who can wield its potential to its fullest.

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AI to Conduct Customer Research

Imagine you’re a modern-day Indiana Jones, not dodging boulders or battling snakes, but rather navigating the vast, wild terrain of consumer preferences, trends, and feedback.

This is where AI thrives.

Using social media data, from posts on X to comments and shares, AI can take this information and turn it into insights surrounding your business and industry. Let’s say for example you’re a business that has 2,000 customer reviews on Google, Yelp, or a software review site like Capterra.

Leveraging AI you can now have all 2,000 of these customer reviews analyzed and summarized into an insightful report in a matter of minutes. You simply need to download all of them into a doc and then upload them to your favorite Generative Pre-trained Transformer (GPT) to get the insights and data you need.

But that’s not all.

You can become a Prompt Engineer and write ChatGPT asking it to help you better understand your audience. For example, if you’re trying to come up with a persona for people who enjoy marathons but also love kombucha you could write a prompt like this to ChatGPT:

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ChatGPT prompt example

The response that ChatGPT provided back is quite good:

GPT response example

Below this it went even deeper by including a lot of valuable customer research data:

  • Demographics
  • Psychographics
  • Consumer behaviors
  • Needs and preferences

And best of all…

It also included marketing recommendations.

The power of AI is unbelievable.

Social Media Content Using AI

AI’s helping hand can be unburdening for the creative spirit.

Instead of marketers having to come up with new copy every single month for posts, AI Social Caption generators are making it easier than ever to craft catchy status updates in the matter of seconds.

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Tools like HubSpot make it as easy as clicking a button and telling the AI tool what you’re looking to create a post about:

AI social media caption generator step 1

The best part of these AI tools is that they’re not limited to one channel.

Your AI social media content assistant can help you with LinkedIn content, X content, Facebook content, and even the captions that support your post on Instagram.

It can also help you navigate hashtags:

AI social media hashtags generator example, HubSpot

With AI social media tools that generate content ideas or even write posts, it’s not about robots replacing humans. It’s about making sure that the human creators on your team are focused on what really matters — adding that irreplaceable human touch.

Enhanced Personalization

You know that feeling when a brand gets you, like, really gets you?

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AI makes that possible through targeted content that’s tailored with a level of personalization you’d think was fortune-telling if the data didn’t paint a starker, more rational picture.

What do I mean?

Brands can engage more quickly with AI than ever before. In the early 2000s, a lot of brands spent millions of dollars to create social media listening rooms where they would hire social media managers to find and engage with any conversation happening online.

Thanks to AI, brands now have the ability to do this at scale with much fewer people all while still delivering quality engagement with the recipient.

Analytics and Insights

Tapping into AI to dissect the data gives you a CSI-like precision to figure out what works, what doesn’t, and what makes your audience tick. It’s the difference between guessing and knowing.

The best part about AI is that it can give you almost any expert at your fingertips.

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If you run a report surrounding the results of your social media content strategy directly from a site like LinkedIn, AI can review the top posts you’ve shared and give you clear feedback on what type of content is performing, why you should create more of it, and what days of the week your content is performing best.

This type of insight that would typically take hours to understand.

Now …

Thanks to the power of AI you can upload a spreadsheet filled with rows and columns of data just to be met with a handful of valuable insights a few minutes later.

Improved Customer Service

Want 24/7 support for your customers?

It’s now possible without human touch.

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Chatbots powered by AI are taking the lead on direct messaging experiences for brands on Facebook and other Meta properties to offer round-the-clock assistance.

The fact that AI can be trained on past customer queries and data to inform future queries and problems is a powerful development for social media managers.

Advertising on Social Media with AI

The majority of ad networks have used some variation of AI to manage their bidding system for years. Now, thanks to AI and its ability to be incorporated in more tools, brands are now able to use AI to create better and more interesting ad campaigns than ever before.

Brands can use AI to create images using tools like Midjourney and DALL-E in seconds.

Brands can use AI to create better copy for their social media ads.

Brands can use AI tools to support their bidding strategies.

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The power of AI and social media is continuing to evolve daily and it’s not exclusively found in the organic side of the coin. Paid media on social media is being shaken up due to AI just the same.

How to Implement AI into Your Social Media Strategy

Ready to hit “Go” on your AI-powered social media revolution?

Don’t just start the engine and hope for the best. Remember the importance of building a strategy first. In this video, you can learn some of the most important factors ranging from (but not limited to) SMART goals and leveraging influencers in your day-to-day work:

The following seven steps are crucial to building a social media strategy:

  1. Identify Your AI and Social Media Goals
  2. Validate Your AI-Related Assumptions
  3. Conduct Persona and Audience Research
  4. Select the Right Social Channels
  5. Identify Key Metrics and KPIs
  6. Choose the Right AI Tools
  7. Evaluate and Refine Your Social Media and AI Strategy

Keep reading, roll up your sleeves, and follow this roadmap:

1. Identify Your AI and Social Media Goals

If you’re just dipping your toes into the AI sea, start by defining clear objectives.

Is it to boost engagement? Streamline your content creation? Or simply understand your audience better? It’s important that you spend time understanding what you want to achieve.

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For example, say you’re a content marketing agency like Foundation and you’re trying to increase your presence on LinkedIn. The specificity of this goal will help you understand the initiatives you want to achieve and determine which AI tools could help you make that happen.

Are there AI tools that will help you create content more efficiently? Are there AI tools that will help you optimize LinkedIn Ads? Are there AI tools that can help with content repurposing? All of these things are possible and having a goal clearly identified will help maximize the impact. Learn more in this Foundation Marketing piece on incorporating AI into your content workflow.

Once you have identified your goals, it’s time to get your team on board and assess what tools are available in the market.

Recommended Resources:

2. Validate Your AI-Related Assumptions

Assumptions are dangerous — especially when it comes to implementing new tech.

Don’t assume AI is going to fix all your problems.

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Instead, start with small experiments and track their progress carefully.

3. Conduct Persona and Audience Research

Social media isn’t something that you can just jump into.

You need to understand your audience and ideal customers. AI can help with this, but you’ll need to be familiar with best practices. If you need a primer, this will help:

Once you understand the basics, consider ways in which AI can augment your approach.

4. Select the Right Social Channels

Not every social media channel is the same.

It’s important that you understand what channel is right for you and embrace it.

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The way you use AI for X is going to be different from the way you use AI for LinkedIn. On X, you might use AI to help you develop a long-form thread that is filled with facts and figures. On LinkedIn however, you might use AI to repurpose a blog post and turn it into a carousel PDF. The content that works on X and that AI can facilitate creating is different from the content that you can create and use on LinkedIn.

The audiences are different.

The content formats are different.

So operate and create a plan accordingly.

Recommended Tools and Resources:

5. Identify Key Metrics and KPIs

What metrics are you trying to influence the most?

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Spend time understanding the social media metrics that matter to your business and make sure that they’re prioritized as you think about the ways in which you use AI.

These are a few that matter most:

  • Reach: Post reach signifies the count of unique users who viewed your post. How much of your content truly makes its way to users’ feeds?
  • Clicks: This refers to the number of clicks on your content or account. Monitoring clicks per campaign is crucial for grasping what sparks curiosity or motivates people to make a purchase.
  • Engagement: The total social interactions divided by the number of impressions. This metric reveals how effectively your audience perceives you and their readiness to engage.

Of course, it’s going to depend greatly on your business.

But with this information, you can ensure that your AI social media strategy is rooted in goals.

6. Choose the Right AI Tools

The AI landscape is filled with trash and treasure.

Pick AI tools that are most likely to align with your needs and your level of tech-savviness.

For example, if you’re a blogger creating content about pizza recipes, you can use HubSpot’s AI social caption generator to write the message on your behalf:

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AI social media generator example

The benefit of an AI tool like HubSpot and the caption generator is that what at one point took 30-40 minutes to come up with — you can now have it at your fingertips in seconds. The HubSpot AI caption generator is trained on tons of data around social media content and makes it easy for you to get inspiration or final drafts on what can be used to create great content.

Consider your budget, the learning curve, and what kind of support the tool offers.

7. Evaluate and Refine Your Social Media and AI Strategy

AI isn’t a magic wand; it’s a set of complex tools and technology.

You need to be willing to pivot as things come to fruition.

If you notice that a certain activity is falling flat, consider how AI can support that process.

Did you notice that your engagement isn’t where you want it to be? Consider using an AI tool to assist with crafting more engaging social media posts.

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Make AI Work for You — Now and in the Future

AI has the power to revolutionize your social media strategy in ways you may have never thought possible. With its ability to conduct customer research, create personalized content, and so much more, thinking about the future of social media is fascinating.

We’re going through one of the most interesting times in history.

Stay equipped to ride the way of AI and ensure that you’re embracing the best practices outlined in this piece to get the most out of the technology.

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Advertising in local markets: A playbook for success

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Advertising in local markets: A playbook for success

Many brands, such as those in the home services industry or a local grocery chain, market to specific locations, cities or regions. There are also national brands that want to expand in specific local markets. 

Regardless of the company or purpose, advertising on a local scale has different tactics than on a national scale. Brands need to connect their messaging directly with the specific communities they serve and media to their target demo. Here’s a playbook to help your company succeed when marketing on a local scale.  

1. Understand local vs. national campaigns

Local advertising differs from national campaigns in several ways: 

  • Audience specificity: By zooming in on precise geographic areas, brands can tailor messaging to align with local communities’ customs, preferences and nuances. This precision targeting ensures that your message resonates with the right target audience.
  • Budget friendliness: Local advertising is often more accessible for small businesses. Local campaign costs are lower, enabling brands to invest strategically within targeted locales. This budget-friendly nature does not diminish the need for strategic planning; instead, it emphasizes allocating resources wisely to maximize returns. As a result, testing budgets can be allocated across multiple markets to maximize learnings for further market expansion.
  • Channel selection: Selecting the correct channels is vital for effective local advertising. Local newspapers, radio stations, digital platforms and community events each offer advantages. The key lies in understanding where your target audience spends time and focusing efforts to ensure optimal engagement.
  • Flexibility and agility: Local campaigns can be adjusted more swiftly in response to market feedback or changes, allowing brands to stay relevant and responsive. 

Maintaining brand consistency across local touchpoints reinforces brand identity and builds a strong, recognizable brand across markets. 

2. Leverage customized audience segmentation 

Customized audience segmentation is the process of dividing a market into distinct groups based on specific demographic criteria. This marketing segmentation supports the development of targeted messaging and media plans for local markets. 

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For example, a coffee chain might cater to two distinct segments: young professionals and retirees. After identifying these segments, the chain can craft messages, offers and media strategies relating to each group’s preferences and lifestyle.

To reach young professionals in downtown areas, the chain might focus on convenience, quality coffee and a vibrant atmosphere that is conducive to work and socializing. Targeted advertising on Facebook, Instagram or Connected TV, along with digital signage near office complexes, could capture the attention of this demographic, emphasizing quick service and premium blends.

Conversely, for retirees in residential areas, the chain could highlight a cozy ambiance, friendly service and promotions such as senior discounts. Advertisements in local print publications, community newsletters, radio stations and events like senior coffee mornings would foster a sense of community and belonging.

Dig deeper: Niche advertising: 7 actionable tactics for targeted marketing

3. Adapt to local market dynamics

Various factors influence local market dynamics. Brands that navigate changes effectively maintain a strong audience connection and stay ahead in the market. Here’s how consumer sentiment and behavior may evolve within a local market and the corresponding adjustments brands can make. 

  • Cultural shifts, such as changes in demographics or societal norms, can alter consumer preferences within a local community. For example, a neighborhood experiencing gentrification may see demand rise for specific products or services.
    • Respond by updating your messaging to reflect the evolving cultural landscape, ensuring it resonates with the new demographic profile.
  • Economic conditions are crucial. For example, during downturns, consumers often prioritize value and practicality.
    • Highlight affordable options or emphasize the practical benefits of your offerings to ensure messaging aligns with consumers’ financial priorities. The impact is unique to each market and the marketing message must also be dynamic.
  • Seasonal trends impact consumer behavior.
    • Align your promotions and creative content with changing seasons or local events to make your offerings timely and relevant.
  • New competitors. The competitive landscape demands vigilance because new entrants or innovative competitor campaigns can shift consumer preferences.
    • Differentiate by focusing on your unique selling propositions, such as quality, customer service or community involvement, to retain consumer interest and loyalty.

4. Apply data and predictive analytics 

Data and predictive analytics are indispensable tools for successfully reaching local target markets. These technologies provide consumer behavior insights, enabling you to anticipate market trends and adjust strategies proactively. 

  • Price optimization: By analyzing consumer demand, competitor pricing and market conditions, data analytics enables you to set prices that attract customers while ensuring profitability.
  • Competitor analysis: Through analysis, brands can understand their positioning within the local market landscape and identify opportunities and threats. Predictive analytics offer foresight into competitors’ potential moves, allowing you to strategize effectively to maintain a competitive edge.
  • Consumer behavior: Forecasting consumer behavior allows your brand to tailor offerings and marketing messages to meet evolving consumer needs and enhance engagement.
  • Marketing effectiveness: Analytics track the success of advertising campaigns, providing insights into which strategies drive conversions and sales. This feedback loop enables continuous optimization of marketing efforts for maximum impact.
  • Inventory management: In supply chain management, data analytics predict demand fluctuations, ensuring inventory levels align with market needs. This efficiency prevents stockouts or excess inventory, optimizing operational costs and meeting consumer expectations.

Dig deeper: Why you should add predictive modeling to your marketing mix

5. Counter external market influences

Consider a clothing retailer preparing for a spring collection launch. By analyzing historical weather data and using predictive analytics, the brand forecasts an unseasonably cool start to spring. Anticipating this, the retailer adjusts its campaign to highlight transitional pieces suitable for cooler weather, ensuring relevance despite an unexpected chill.

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Simultaneously, predictive models signal an upcoming spike in local media advertising rates due to increased market demand. Retailers respond by reallocating a portion of advertising budgets to digital channels, which offer more flexibility and lower costs than traditional media. This shift enables brands to maintain visibility and engagement without exceeding budget, mitigating the impact of external forces on advertising.

6. Build consumer confidence with messaging

Localized messaging and tailored customer service enhance consumer confidence by demonstrating your brand’s understanding of the community. For instance, a grocery store that curates cooking classes featuring local cuisine or sponsors community events shows commitment to local culture and consumer interests. 

Similarly, a bookstore highlighting local authors or topics relevant to the community resonates with local customers. Additionally, providing service that addresses local needs — such as bilingual service and local event support — reinforces the brand’s values and response to the community. 

Through these localized approaches, brands can build trust and loyalty, bridging the gap between corporate presence and local relevance.

7. Dominate with local advertising 

To dominate local markets, brands must:

  • Harness hyper-targeted segmentation and geo-targeted advertising to reach and engage precise audiences.
  • Create localized content that reflects community values, engage in community events, optimize campaigns for mobile and track results.
  • Fine-tune strategies, outperform competitors and foster lasting relationships with customers.

These strategies will enable your message to resonate with local consumers, differentiate you in competitive markets and ensure you become a major player in your specific area. 



Dig deeper: The 5 critical elements for local marketing success

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Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.

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