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Journalism organizations battle Big Tech for survival

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Journalism organizations battle Big Tech for survival

What a tangled web we weave.

That’s likely been a thought that’s reverberated many times through the halls of power in Ottawa this summer. In June, the federal government passed the Online News Act that would compel tech companies to negotiate with news organizations for financial remuneration for news content shared on their platforms.

Meta and Google have not taken kindly to having their exorbitant profits be put in the crosshairs by the Trudeau government. Since the bill’s passing, this so-called “digital duopoly” has responded by ratcheting up their corporate communications threat-o-meters to DEFCON 1 levels, saying that they will soon prevent Canadians from accessing news content on their platforms.

There’s a chilling and dystopian irony to this whole standoff. For years, the corporate communicators at these major tech companies have spouted lofty rhetoric about the critical role their platforms play in promoting democracy and supporting journalism by building an informed and engaged public.

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And yet, seemingly overnight, these tech companies have decided to quickly pivot and set fire to this long-held corporate talking point when confronted by the threat of having to engage in a fair negotiation with news organizations and a smidge of democratic oversight.

Would tech players actually follow through on their threats to limit an entire nation’s access to information simply to get their way? To appropriate the thoughts of Prime Minister Trudeau the First, the answer appears to be: “Just watch us.”

Publishers, for their part, are not taking this lightly, either. Nor should they. A coalition of news organizations formally called on Canada’s Competition Bureau to investigate Meta’s allegedly “anti-competitive conduct” by blocking access to news on its platforms and for its unwillingness to negotiate.

While this process likely won’t help break any impasse in this stare-down, the filing emphasizes two important realities.

First, the status quo has become untenable and the rules of the game need to change if Canadians want to have long-term access to accurate and quality information to help them make important decisions about how they live their lives.

While this high-stakes chess match between the feds, #Meta and #Google continues to unfold over the coming weeks, writes @Brent_T_Jolly, a parallel societal discussion will likely help to determine the success or failure of #BillC18 #cdnpoli

Second, Canadians are going to have to act, sooner or later, to break their dependency on social media and begin the painstaking process of redrawing the fractured boundaries of our public sphere.

After a decade and a half of hemorrhaging cash, many news organizations in Canada today are operating on the precipice of collapse. During that time, hundreds of news outlets have shuttered and thousands of journalists have been furloughed.

While it has become a fact that many large news organizations around the world have been slow to adapt to a burgeoning digital world, it also underscores the complicated and uneven relationship that has existed between tech platforms and journalism for quite some time, too.

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Let’s follow the money.

Once upon a time, money from advertising was used by news organizations to bankroll their editorial operations. Whether it was your local member of Parliament advertising their latest community barbecue or the flower shop down the street letting you know that your favourite white roses are on sale this week, spreading the word has become synonymous with posting, sharing and engaging with content on tech platforms like Facebook or Instagram.

In Canada, it is now estimated that anywhere between 70 to 80 per cent of advertising dollars have been hoovered up by tech companies. News organizations, which previously invested those dollars to cover the costs of reporter salaries and costly public-interest investigations, have been left to pick up the scraps.

Right now you might be thinking: “Sure, that’s all true, but it’s not 1996 anymore, either. The world has changed.” And to that observation, you certainly have a point.

Since those early days of the internet, tech companies emerged as advertising and content-curating behemoths on the premise that they could provide advertisers or news organizations with an exponentially larger audience for materials published on their platforms.

The benefit for news organizations in this equation was based on the theory that social platforms would help direct more traffic to publisher’s websites, which would help offset the loss of revenue from more traditional sources of advertising.

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To the untrained eye or ear, it’s a sales pitch not without merit. To that end, it shouldn’t come as a giant surprise that it’s an argument tech platforms, and critics of the Online News Act, have repeatedly cited as a backstop to democratic oversight.

The problems with this argument only grow by the day. As those in the journalism industry have learned all too well, time has proven that the pitch from tech platforms has turned Canada’s information marketplace into a tangled mess, largely because it was premised on the fraught and much-maligned notion of trickle-down economics.

Perhaps more important, however, is understanding this standoff is based on more than correcting for past mistakes by getting Google and Meta to pay news organizations for links and posts. Without question, it’s an important factor in shaping the future of Canada’s journalistic and information ecosystem — but it’s also just the tip of the proverbial iceberg.

Around the world, these foreign and unaccountable social media companies have been discreetly scooping up humanity’s collective knowledge; every news story, video, social media post, song, drawing or research paper in the public domain to train their artificial intelligence (AI) models in return for a yet-untold financial benefit.

Now, this isn’t to say the Online News Act is a perfectly crafted piece of legislation. As many observers have noted, there are still important details to be worked out to ensure this legislation is implemented fairly, equitably and transparently.

But what Big Tech’s Canadian case study shows the world pretty clearly right now is that they are proving unwilling to comply with the laws of our land and, even worse, limit the nation’s access to information rather than put future revenue opportunities under threat.

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At this point, Canadians would benefit from reflecting on two questions. First, why should tech platforms be exempt from paying for content that feeds their algorithms and helps their bottom line? It’s no state secret that radio stations pay to play songs. Broadcast news organizations buy video to use in newscasts and newspapers pay writers for their words and photographers for their photos.

Second, why do we allow these platforms to play such an outsized role in our social lives? You don’t have to look very far to read some of the voluminous ink that has been spilled decrying the changes implemented by Elon Musk to X, the platform formally known as Twitter. And that’s not to mention the examples of unchecked extremism, veiled or overt threats, mindless epithets, and other ad-hominem attacks that belie the toxicity that metastasizes on these platforms.

While tech platforms have become ubiquitous parts of our daily lives, their convenience and dopamine-induced stupor must be balanced against the negative impact they’ve had in controlling the ebbs and flows of information that have slowly eroded the connective tissues that bind many of our communities together.

In the early 1960s, famed American essayist Arthur Miller stated, “A good newspaper, I suppose, is a nation talking to itself.” While the world has certainly changed leaps and bounds since then, his overarching message, that quality journalism is a key ingredient to help make democracy work, still holds true.

While this high-stakes game of chess continues to unfold over the coming weeks, a parallel societal discussion will likely help to determine the success or failure of this legislative and regulatory exercise. We all must better scrutinize the power platforms play in our society and how they shape our decisions. We must also determine how they should be held accountable for their actions when utopian promises go awry.

Without a doubt, it’s a complicated clash of ideas that, if heeded, will likely mean changing many of our daily habits, behaviours and routines. At the same time, given the fractures clearly displayed in our social discourse, it’s an exercise that should have sparked our imaginations, and those of our legislators, long before now.

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Brent Jolly is the president of the Canadian Association of Journalists.



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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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