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Step-by-Step Guide to Advertising on Facebook

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Step-by-Step Guide to Advertising on Facebook

Facebook marketing has become a staple for social media marketers over the last few years, and the credit goes to its massive user base. With over 3.06 billion users worldwide, 89% of businesses run Facebook ads as their primary advertising method.

But, running your Facebook ads is a tough nut to crack.

With soaring competition and dynamic algorithms, your ad strategy might end in a black hole, draining your budget altogether.

Running your Facebook Ads needs a well-devised strategy, constant market research, A/B testing and some crucial metrics to map its success.

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Download Now: Free Facebook Advertising Checklist

In this guide, we’ve laid down the step-by-step process of running Facebook ad campaigns. And to make it even better, we put together a checklist to help you keep all of your campaign details straight.

With this resource in hand, you can build the right ad for the right audience on this expansive platform.

In this blog, we’ll cover the following:

Why advertise on Facebook?

With nearly 1.9 billion users every day, Facebook offers a unique opportunity for marketers to augment their organic efforts through advertising campaigns.

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Compared to the post boost, Facebook Ads have a higher CTR (click-through rates), lower CPM (Cost per 1k impressions), lower CPC (Cost-per-click), and better reach. It also makes sense to run Facebook ads in 2024 when your target audience is worth 2.249 billion.

If you’re still on the fence, these reasons might convince you:

  • Build brand awareness. Facebook ads are displayed impulsively while scrolling the feed, whereas Google ads only appear when a user heads over to the search engine. Also, the graphics in Facebook ads garner more clicks and higher awareness from the customers through emotional marketing.
  • Reach wide target customers. Facebook has vast user data, with audience segmentation elements like interests, behaviors, income, spoken languages, and education. Advertisers can leverage these metrics to target a specific set of customers without wasting their budget.
  • Gain powerful insights. Ad performance tracking is recorded and available in real time. You can use these metrics to understand what’s working and how to improve your advertising strategy for future campaigns.

I’ve even got some real numbers to prove my point here.

However, the fortune of your Facebook ads starts with the basics. In my experience, most businesses end up messing with the ads because of the incorrect ad manager setup or a weak foundation.

The trouble is, with both time and money on the line, there’s not much room for oversight.

To help fine-tune your system, let’s first start with an overview of Facebook Ads Manager and its significant features.

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Facebook Ads Manager

Before starting with your first ad campaign, you’ll need to set up your Facebook Ads Manager account. It is a sophisticated dashboard that provides users with an overview of all their campaigns.

Over the last few years, the Ads Manager has added various features for the advertisers – complicating the interface.

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For quick navigation, the Ads Manager has three campaign structures:

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    • Campaigns. This is the first part of your campaign structure. The campaign gives an objective of your ad. You can choose what you want from your ad: Awareness, Traffic generation, Sales, App promotions, leads, or engagement.
  • Ad sets. This defines your targeting strategy – the audience to which you want to display your ads. You can have multiple ad sets per campaign and different budgets for each.
  • Ads. This is the final step in your ad creation. You can create multiple ads per ad set. Try and test with various ad formats and different ad placements.
  • Automated ads. This section is only available if you’ve created Automated Ads. This offering is best fit for beginners and those looking for a simple way to gain exposure. The trade-off: You lose the precision you may achieve manually. This section will list all your Automated Ads and a summary of recent results.

So, now you know the power of Facebook ads manager. Now, let’s explore how to actually run ads. I’ll demonstrate the steps below.

1. Create an account with Facebook Ads Manager.

To use the Facebook Ads Manager, I need a Facebook Business Page (learn how to set one up here). This is because I can’t run ads through personal profiles.

If I were managing someone else’s ads, I would need an admin, editor, or advertiser access to set up ad campaigns.

The next step is setting up my payment. This payment method is used by the Meta business account to charge me for active ads.

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Once set up, the Ads Manager becomes the control center for your Facebook ads.

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I can also navigate to the Ads Manager through my Facebook page account. On the left panel of the page, click on Ad Center and scroll down to find a link to Ad Manager.

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2. Start creating an ad through Facebook Ads Manager.

Once I log into the Ads Manager, I can see a performance dashboard where all of your campaigns, ad sets, and ads will be listed, including the results they’ve driven for my Facebook page.

Unless I’ve already created an ad for my Facebook page, this dashboard will be empty.

To create a new campaign, ad set, or ad through the Facebook Ads Manager, tab over to the type of ad I want to create. Click the green “Create” button to the far left of these ad types, as shown below.

3. Choose buying type.

Meta gives users two choices for buying type: Auction and Reservation.

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Auctions offer more efficiency, flexibility, and choice for campaign objectives. I can set a daily or a lifetime. Ads can be placed on Facebook, Instagram, Messenger, and Audience Network. Advantage campaigns are available.

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Reservation offers less flexibility but lets you plan your campaigns in advance with more predictable results. Ads can be placed on Facebook and Instagram. Reservation also offers frequency control.

To get a better understanding and clear difference between the two, read their help guide.

4. Choose an objective.

Facebook Ads Manager, like many social media advertising networks, is designed with my campaign objective in mind. Before getting started, Ads Manager will prompt me to choose an objective for my campaign.

There are six different objectives to choose from. The list has been cut down from 11 objectives to only six:

By choosing one of these objectives, I’m giving Facebook a better idea of what I’d like to do so they can present me with the best-suited ad options. As shown in the screenshot above, Facebook’s ad options include:

    • Awareness. This is great for raising awareness for your brand and boosting customer reach, video views, or store location awareness.
  • Traffic, for directing traffic to the website, Instagram page, a specific landing page, or even Whatsapp.
  • Engagement. This is great for higher engagement on posts, websites, or any link that you share. Increases the likelihood of receiving messages and conversions.
  • Focusing on leads. That includes any action that you want customers to do, like filling out the form, purchasing, booking a meeting, and so on…
  • Sales. This objective is for people who are likely to make purchases through a catalog, calls, Messenger, Instagram, or websites/apps.
  • App promotions. This is targeted for app installs or compelling audiences to make in-app purchases.

I’d say, setting a campaign objective can decide the fortune of your ads. Choosing the wrong objective will leave your ad unidirectional – giving poor results.

Laia Quintana, marketing head of TeamUp, considers this step a game-changer. She says, “The objective-based approach of Ads Manager allows us to focus on what truly matters — getting more app installs.

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By selecting ‘App Installs’ as their campaign objective, TeamUp was able to leverage Facebook’s powerful ad algorithm to reach potential customers. “This not only optimizes our ad spend but also increases the efficiency of our marketing efforts,” Quintana says.

Featured Tool: Facebook Advertising Checklist

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Don’t forget to download the Facebook Ads Checklist and save it for Facebook ad campaign best practices.

5. Name your campaign.

Next, I name my ad campaign so it resonates with my business and goals. For instance, you can name your campaign “XYZ Traffic,” with the brand name being XYZ and the objective being the traffic.

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6. Choose your Special Ad category.

Facebook introduced a special ad category that limits the audiences for certain ad types to protect them from discrimination. Though these may limit the audience reach, I’d say it’s a good approach to prevent age and gender-based discrimination.

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The following categories are included under the special ad category:

  • Credit.
  • Employment.
  • Housing.
  • Social issues.

Selecting these categories ensures that your ads remain compliant with Facebook’s advertising discriminatory policies.

7. Choose A/B Split testing.

Performing the A/B test for my ads can help me choose the right version of your ad. I can experiment with different images, variations of texts, ad placements, and CTAs to maximize my ad performance and save my budget.

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I can toggle on or off your AB test option to enable split testing.

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8. Set performance goals.

After I have created a campaign, the next step is to create a specific ad set, which estimates my audience reach based on demographics and geographical location.

For each type of campaign objective (refer to step #3), there are a few sets of performance goals – which actions advertisers want their audience to perform.

This campaign objective, for example, I chose, aims at driving traffic. The conversion location displays the location where I want to drive my ad traffic. (Website, Mobile app, calls, or Instagram profile).

If my goal is to drive traffic to my website or to the messenger, the Ads manager gives various selections for performance goals — from maximizing the number of clicks to maximizing the number of conversions and more.

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On the right side, I get an estimate of your audience reach with the current selection of performance goals and audience filters.

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9. Choose your budget and schedule.

The ad budget represents the maximum amount of money that I’ll spend on the campaign. I can set either a daily or a lifetime budget for my ad campaign.

Facebook allows me to set either a daily budget or a lifetime budget. Here’s how they differ from each other.

  • Daily budget. If I want your ad set to run continuously throughout the day, this is the option I would want. Using a daily budget means that Facebook will pace my spending per day. Keep in mind that the minimum daily budget for an ad set is $1.00 and must be at least 2x your CPC.
  • Lifetime budget. If I were looking to run my ad for a specified length of time, I would select the lifetime budget. This means Facebook will pace my spend over the period I set for the ad to run.
  1. Choose your audience.

My next step is to configure my target audience. I can do this for each ad set that belongs to the same campaign. Setting up my target audience can adjust the reach of my ad and slash my ad spends to a large extent.

This tweet says it all:

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Facebook has limited the target audience filters to three specifics: location, gender, and language.

If I need a more specific audience type, Facebook uses the new Meta Advantage+ audience feature to broaden the audience. With this feature, Meta uses AI to create a specific audience based on the specific information or insights from Pixels.

I can even switch to an old custom audience settings in the ad creation settings. Meta also predicts and compares the better targeting option for your ad campaigns.

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If you are just starting, I recommend you experiment with several different targeting options until you reach an audience that fits just right.

Also, if you’re wavering between choosing a specific audience over a broad one, consider your objective. Let’s say, for the objective of driving traffic, you’ll probably want to focus on the type of people you know will be interested in your offering.

However, if you’re looking to build brand awareness or promote a widely appealing offer, feel free to focus on a more general audience.

Once I find a group that responds well to my ads, Facebook allows me to save these audiences from being used again later — so I may not need to repeat this step once I’ve been running Facebook ads for a while.

11. Choose your ad placement.

Besides my target audience, my ad budget may also be affected by the ad placement. Different ad placements may have different conversion rates, and different objectives may have different ad placements.

Like their target audience, Facebook has an AI-powered Advantage+ placement to maximize your ad reach. Meta’s AI system will automatically place ads across multiple places based on where they’ll perform the best.

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For experienced advertisers, you can decide on the ad placements by choosing the manual placement. This will give you various filters to set to streamline ad placement such as the devices, platforms (like Instagram, Facebook & Messenger), placement types and content type exclusions.

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Here are the several ad placement locations:

  • Feeds.
  • Stories and reels.
  • Reels overlay.
  • In-stream.
  • Search results.
  • Messages.
  • Apps and overlay.

12. Ad set up.

Now that I have created a campaign and the ad sets, it’s time to set up my ads. Here, the first step is to set up my meta account. I can choose whether I want to connect my Facebook account with Instagram.

By doing so, I can display these ads on my Instagram feed or story.

I can choose an existing post or create a new ad using the ad setup option. Additionally, Facebook has a new creative mockup feature where advertisers can create a mockup of ads to test which type of ad suits their audience’s needs.

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13. Choose ad format.

This ad option is broken down into two formats: Links and Carousels. Essentially, this means that I can either display a single-image ad (Links) or a multi-image ad (Carousel) with three to five scrolling images at no additional cost.

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A Links ad will be displayed like this.

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A Carousel ad will be displayed like this.

Step by Step Guide to Advertising on Facebook

Once I decide between the two, I need to upload my creative assets. It’s important to note that for each type of ad, Facebook requires users to adhere to certain design criteria.

For single-image ads, Facebook asks that users adhere to the following design recommendations:

  • Text: 125 characters.
  • Ad headline: 25 characters.
  • Image ratio: 1.91:1.
  • Image resolution (including CTA): 1080 x 1080 pixels.

For multi-image ads — also known as Carousel Ads — Facebook provides the following design recommendations:

  • Recommended image size: 1080 x 1080 pixels.
  • Image ratio: 1:1.
  • Text: 125 characters.
  • Headline: 40 characters.
  • Link description: 20 characters.

Remember that these are the ad options for the “Traffic” objective.

If I selected “boost your posts,” I would be presented with different ad options like the Page Post Engagement: Photo ad. This ad has a unique set of design recommendations.

Once I select an ad type, the Ads Manager will prompt me to identify how I’d like to display my ad. The options they provide are as follows: Desktop News Feed, Mobile News Feed, and Desktop Right Column.

Here’s how each ad would appear.

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Desktop News Feed

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Mobile News Feed

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Desktop Right Column

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Be aware if your ad isn’t associated with a Facebook page, you’ll only be able to run Desktop Right Column ads.

14. Create your ad.

The final step is to create my ad with a graphic and descriptive text. Once I choose to upload the media files, I can either use the existing ones in my Facebook library or upload them from my computer or mobile device.

Here’s what else my Facebook ad includes:

  • Primary text. You can add up to 5 primary texts to use on your different ad placements. Display your product savings and offers here.
  • Headline. This appears below the visual and is meant to grab the audience’s attention.
  • Description. The appearance of descriptions may vary based on ad placements. Add the text here to give a detailed description of your ad copy.
  • Call-to-action. Choose what action you want your audience to perform.

15. Monitor your ad’s performance metrics.

Once my ads are running, I have to keep an eye on how they’re doing. To see their results, I need to look in two places: the Facebook Ads Manager and my marketing software.

There are over 350 different metrics and terms in Ads Manager and chances are that you might get bogged down in this massive pool of data.

According to Facebook, here are some of the key metrics to look for (and their definitions):

  • Performance, which can be customized further to include metrics like results, reach, frequency, and impressions.
  • Engagement, which can be customized further to include metrics like Page likes, Page engagement, and post engagement.
  • Videos, which can be customized further to include metrics like video views and the average percentage of video viewed.
  • Website, which can be customized further to include metrics like website actions (all), checkouts, payment details, purchases, and adds to cart.
  • Apps, which can be further customized to include metrics like app installs, app engagement, credit spends, mobile app actions, and cost per app engagement.
  • Events, which can be further customized to include metrics like event responses and cost per event response.
  • Clicks, which can be further customized to include metrics like clicks, unique clicks, CTR (click-through rate), and CPC (cost per click).
  • Settings, which can be further customized to include metrics like start date, end date, ad set name, ad ID, delivery, bid, and objective.

16. Report on Facebook ad performance.

I can receive custom reports via email as well. Here’s how to set it up:

  1. Navigate to “Analyze and Report” through the upper main menu.
  2. Choose “Ads Reporting.”
  3. Select “Create Custom Report.”
  4. Select and open a saved report.
  5. Choose “Save As” next to the save icon. Give your report a name and check “Schedule Email.”
  6. Follow the prompts to edit and confirm your reporting preferences.

While there are certainly a lot of details to keep straight when planning a paid Facebook ad, it’s important that you don’t lose sight of the big picture. Reporting on clicks and conversions from Facebook is important.

However, if you’re using URLs with specific UTM codes, you have an opportunity to measure your ads’ full-funnel effectiveness using your marketing software.

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Tracking URLs will help your marketing software keep track of how many leads, or better yet, how many customers you’ve gained from your advertising efforts. This information is useful in determining the ROI of this source and can also be used to inform your overall Facebook marketing strategy.

If you’re a HubSpot customer using our ads tool, this process is already taken care of for you. You can also create unique tracking codes for your Facebook campaign by navigating to the “Tracking URL Builder” on the Reports homepage.

All you’ll need to do is plug in the URL, attach a campaign, and choose the source you want the URL to be attributed to in your Sources Report.

Once your ad launches and you start getting conversions on your website, you’ll be able to easily track how many visits, contacts, and customers you’re generating.

How to Create Facebook Ads

To create a Facebook ad that drives measurable results, follow these tips.

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1. Define your target audience and create ads for them.

While creating ads, it’s tempting to make your messaging vague enough to resonate with everyone. But if you want your Facebook ads to be effective, tailor them to a specific audience.

Before you start creating images/videos and writing ad copy, figure out who is most likely to become paying customers. These are the people you should try to persuade with your ads.

Ryan Robinson, CEO of Right Blogger, accentuates the importance of the target audience.

Robinson says, “In my experience, it’s often beneficial to start with a slightly broader audience initially and then slowly refine it based on performance data. This allows you to gather insights about who is truly engaging with your ads before narrowing down too much.”

He gives a convincing example of leveraging the defined target audience mixed with various ad placements for one of his clients specializing in eco-friendly products: “We defined their target audience as environmentally conscious urban dwellers aged 25-45, and created visually appealing carousel ads showcasing the client’s products.”

From there, the team tested different ad placements and copy variations, until they found the sweet spot. Robinson says this boosted the Facebook ad campaign’s website traffic by 23% and online sales by 13% compared to our previous campaigns.

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“The continuous optimization based on performance data helped us refine our targeting and creative approach, leading to a better return on ad spend and improved brand awareness among our ideal customers,” Robinson says.

That said, continuous optimization is the key to success in your ad campaigns.

To take things up a notch, use Facebook’s advanced targeting feature to add (or remove) people who follow certain apps, events, or pages. This may take a bit of time, but you’ll increase the ROI of your ad campaigns.

Although Kylie Haack is a real estate company that sells properties, this ad is targeted specifically toward people who want to appraise their homes — not people who want to buy.

2. Write a catchy but clear headline.

Your headline is usually the first thing people will see on your Facebook ad. If it doesn’t catch people’s attention, it will reflect negatively on your click-through rate (CTR) and conversion rate.

With headlines, don’t try to shove your offer down people’s throats. Instead, be clear and conversational, and try to communicate your product’s benefits, if possible.

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In this ad, HubSpot is urging people who need help with Facebook or Instagram marketing to check out their free guide on the topic. Their headline for this ad is: Maximize Lead Generation.

This simple, but powerful, headline summarizes the benefits people would get if they read and apply what’s in the free guide.

Pro Tip: To improve your headlines and get better results, run split tests (more on that below). These tests can help you determine the messaging that gets people to convert.

3. Don’t use text-heavy graphics.

According to Facebook, images with less than 20% of text perform better. So try not to design graphics with too much text on them.

Text-heavy graphics can distract a prospect from your message, so it’s best to let the graphics speak for themselves. For example, the ad below has too much text.

Image Source

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To prevent this from happening, you can use a longer ad caption. But if you must use text on your image, try using a smaller font and fewer words to reduce the proportion of text to image.

4. Use simple and easy-to-understand language.

Ad copywriting is not an avenue to channel your inner Victorian author. It doesn’t matter if you’re an Insta-famous poet or you’ve won a Pulitzer — using verbose language in your Facebook ads will confuse your prospects.

When writing ad copy, the main goal is to make it easy for anyone to understand. When a prospect sees your ad, they should instantly know:

  • What your offer is.
  • How it will benefit them.
  • What to do next.

That’s why I love this Mailchimp ad, which helps people with online stores automate their marketing.

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The copy in this ad is simple and to the point: “Automate your marketing with Customer Journey Builder and watch your orders grow.” Then, Mailchimp gives a simplified visualization of what the automation process looks like.

This helps prospects understand exactly how the Customer Journey Builder feature can take things off their plate and help them grow their business.

5. Use social proof in your ads.

When a prospect sees your Facebook ad — especially if it’s the first time — they may not trust your brand or offer immediately. And that’s okay.

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It’s your job to convince them that you’re the real deal. A great way to do this is to use social proof in your ads.

Social proof comes in many forms — reactions, comments, shares, testimonials, and reviews. Featuring these in your ads shows prospects that other people have worked with your brand and purchased your offer without any regrets. Once they see this, they may be convinced to be your customer, too.

Before Adobe acquired the company, Figma was really good at using social proof in their Facebook ads.

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In the ad above, the product design lead at Onfido, Steve Denis, walks people through how Onfido uses Figma to organize and scale its design systems. The message is simple: If other companies trust Figma to meet their design needs, you can, too.

6. Match your Facebook ad to your landing page.

When you run ads on Facebook, you’re essentially telling your audience that if they click your ad, they’ll get exactly what you’re offering on the page your ad leads to.

There’s no quicker way to lose the trust of your audience and increase your bounce rates than to send people to a landing page that has absolutely nothing to do with the offer they were interested in.

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When designing your ad and landing page, ensure that the offer promised in the ad is the same as the one on the landing page. You should also include common elements, such as colors, fonts, and images, that will make it easy for people to recognize your offer and convert.

Here’s a great example of ad-landing-page sync.

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Here, Yoga International is advertising their free breathwork classes that can help people “unwind tension and improve self-healing.” The ad and the landing page it leads to share several design elements.

That includes brand colors, image choices, and fonts. These common elements help prospects feel like the landing page is an extension of the Facebook ad, rather than a new offer entirely.

7. Have a direct call-to-action in your ad.

The perfect Facebook ad should have a clear action the prospect should take.

Some ads are designed to spread awareness about a brand. Other ads lead users to installs, ebook downloads, or sales.

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Ideally, ads do both. But to be on the safe side — and to get results that move the needle toward business growth — be clear on exactly what you want your prospects to do after they see the ad.

Calls to action like “Sign up,” “Follow,” “Download,” “Install the App,” and “Shop Now” clearly communicate the desired course of action to a prospect. Without a good CTA, people would see your ad, but they’ll have no idea what to do next.

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In this ad, Dermalogica, a skincare company, advertises a power trio of three products. Plus, the bundle is less than half of the original prices of the individual products.

The ad is straightforward. It says what the product is, what the discount is, and the perk (free shipping) you get if you buy the product.

The “Shop Now” call-to-action is direct. This indicates that Dermalogica’s goal is for people to click the link and buy the product package.

8. Run A/B tests.

The only way you can improve your Facebook ads is to run split tests on everything — from the headline to ad copy to visuals and CTAs. Sometimes, an ad might not perform well because the copy isn’t convincing enough or the visuals aren’t eye-catching.

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To know for sure, create different variations of the same ad — changing one thing at a time — and publish them. Let them run. Then, check to see which version(s) gets the most likes, comments, shares, and conversions.

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In the instance above, Canva ran A/B tests on the ad creatives. In both ads, the ad copy is exactly the same, but the visual assets are not — one’s an image, and the other is a video.

Although the ad copy is the same, the change in visuals can spell a huge difference in the ROI from both ads.

Using Facebook Ads Manager for Your Next Campaign

Now that you know how to set up an ad, it’s time to create one of your own so you can spread brand awareness on Facebook, generate traffic, and gather leads from your ideal prospects on the platform.

Editor’s note: This post was originally published in September 2019 and has been updated for comprehensiveness.New call-to-action

 

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MARKETING

Tinuiti Marketing Analytics Recognized by Forrester

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Tinuiti Marketing Analytics Recognized by Forrester

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By Tinuiti Team

Rapid Media Mix Modeling and Proprietary Tech Transform Brand Performance

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Tinuiti, the largest independent full-funnel performance marketing agency, has been included in a recent Forrester Research report titled, “The Marketing Analytics Landscape, Q2 2024.” This report comprehensively overviews marketing analytics markets, use cases, and capabilities. B2C marketing leaders can use this research by Principal Analyst Tina Moffett to understand the intersection of marketing analytics capabilities and use cases to determine the vendor or service provider best positioned for their analytics and insights needs. Moffett describes the top marketing analytics markets as advertising agencies, marketing dashboards and business intelligence tools, marketing measurement and optimization platforms and service providers, and media analytics tools.

As an advertising agency, we believe Tinuiti is uniquely positioned to manage advertising campaigns for brands including buying, targeting, and measurement. Our proprietary measurement technology, Bliss Point by Tinuiti, allows us to measure the optimal level of investment to maximize impact and efficiency. According to the Forrester report, “only 30% of B2C marketing decision-makers say their organization uses marketing or media mix modeling (MMM),” so having a partner that knows, embraces, and utilizes MMM is important. As Tina astutely explains, data-driven agencies have amplified their marketing analytics competencies with data science expertise; and proprietary tools; and tailored their marketing analytics techniques based on industry, business, and data challenges. 

Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. Our patented tech includes Rapid Media Mix Modeling, Always-on Incrementality, Brand Equity, Creative Insights, and Forecasting – it will get you to your Marketing Bliss Point in each channel, across your entire media mix, and your overall brand performance. 

As a marketing leader you may ask yourself: 

  • How much of our marketing budget should we allocate to driving store traffic versus e-commerce traffic?
  • How should we allocate our budget by channel to generate the most traffic and revenue possible?
  • How many customers did we acquire in a specific region with our media spend?
  • What is the impact of seasonality on our media mix?
  • How should we adjust our budget accordingly?
  • What is the optimal marketing channel mix to maximize brand awareness? 

These are just a few of the questions that Bliss Point by Tinuiti can help you answer.

Learn more about our customer-obsessed, product-enabled, and fully integrated approach and how we’ve helped fuel full-funnel outcomes for the world’s most digital-forward brands like Poppi & Toms.

The Landscape report is available online to Forrester customers or for purchase here

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Ecommerce evolution: Blurring the lines between B2B and B2C

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Ecommerce evolution: Blurring the lines between B2B and B2C

Understanding convergence 

B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers. 

However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated. 

Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)

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What’s driving this change? 

Ever increasing customer expectations  

Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels.

Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels

Technology and omnichannel strategies

Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores. 

However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition.  Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery

“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.

And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.” 

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If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space

Joe Albrecht
CEO/Managing Partner, XNGAGE

Increasing complexity 

Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs. 

How to win

Here are a few ways companies can get ahead of the game:

Adopt B2C-like features in B2B platforms

User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.  

According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales. 

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Focus on personalization and customer experience

B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.

Related: Redefining personalization for B2B commerce

Market based on customer insights

Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable. 

What’s next? 

The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business). 

Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape: 

  • Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence. 
  • Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it. 
  • Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms. 
  • Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
  • Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
  • Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
  • Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
  • Monitor and evaluate your convergence efforts, and adapt and improve them as needed. 

By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves. 

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MARKETING

Streamlining Processes for Increased Efficiency and Results

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Streamlining Processes for Increased Efficiency and Results

How can businesses succeed nowadays when technology rules?  With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.

So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.

Benefits of automation marketing automation to boost your efforts

First, let’s explore the benefits of marketing automation to supercharge your efforts:

 Marketing automation simplifies repetitive tasks, saving time and effort.

With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.

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Automation allows for precise targeting, reaching the right audience with personalized messages.

With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp

within seconds once a potential customer expresses interest in your business.

Increases ROI

By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.

Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.

Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business

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How marketing automation can simplify operations and increase efficiency

Understanding the Change

Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.

One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.

The Emergence of AI-Powered Automation

In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.

Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.

Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.

Personalization on a Large Scale

Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.  

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This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience.  As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.

Integration Across Channels

Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.

Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.

The Human Element

While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.

Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.

Conclusion

The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.

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As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.

By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.

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