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‘Transmitting violence’: Livestream video’s dark side

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FBI agents look at bullet impacts in the Buffalo, New York grocery store where a gunman livestreamed himself shooting 13 people — 10 of whom died – Copyright AFP/File Sam PANTHAKY

Glenn Chapman with Joshua Melvin in Washington

A gunman’s livestream of a mass killing in New York state was taken down in a matter of minutes — but even that was not fast enough to prevent those images from becoming effectively impossible to erase from the internet.

Posting horrific clips like those is not barred by US speech laws, experts told AFP, so the decision on whether to keep them online is largely left up to individual tech companies.

But even the sites that want them taken down say they struggle to do so, since once unleashed onto the internet, the videos can be edited and shared again and again.

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In the case of the Buffalo shooting that killed 10 African Americans at a grocery store on Saturday, it’s particularly chilling because writings attributed to the suspect noted he was in part inspired by another mass shooter’s livestream.

“If (companies) are going to commit to live streaming, you are committed to transmitting a certain number of rapes, murders, suicides and other types of crimes,” said Mary Anne Franks, a professor at University of Miami school of law.

“That’s just what comes with that territory,” she added.

The live feed of the killing on Amazon’s Twitch platform was pulled down within two minutes, the company said –- far quicker than the 17 minutes New Zealand mosque shooter Brenton Tarrant’s attack was streamed on Facebook in 2019.

Social media firms say they fight hard to keep these types of images off their platforms, with automated and manual efforts by workers to squelch video of the Buffalo attack and similar horrors.

But the images can be edited, titles or names changed and then re-posted on sites that are happy to have the traffic that others have decided is beyond their limit.

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One tweet on Wednesday cited the Buffalo suspect’s name, 18-year-old Payton Gendron, and included a link to a video about the attack, but did not show the killing.

However, once on the site viewers were offered additional videos, including one showing over 90 seconds of the attack and which said it had nearly 1,800 views since Sunday.

Websites don’t have to allow this type of video but American law is mostly silent on prohibiting them.

“There is nothing illegal in the US about posting a video of the (Buffalo) livestream. It doesn’t really fall into a category of speech that is unprotected,” said Ari Cohn, who is free speech counsel at think tank TechFreedom.

– ‘Life and death consequences’ –

Once a crime like a mass shooting is broadcast on a major platform it can take various routes to perpetual life online, including being recorded by people watching it live.

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A spokesperson for Facebook parent Meta said new versions of videos, which are created to dodge being removed, then become part of a whack-a-mole effort to hunt down the clips.

The same problem is seen at other platforms like Twitter, which has a policy of removing the accounts of mass attackers “and may also remove tweets disseminating manifestos or other content produced by perpetrators,” it says.

Meta’s vice president of integrity Guy Rosen told journalists in a briefing Tuesday the firm has to tread a fine line because too broad of a filter could end up unintentionally taking down the wrong kind of content.

Live broadcasts are one of the areas where social media platforms face accusations of fanning violence and hatred, and law professor Franks said it’s not likely wise to offer that capability to the general public.

“The bigger problem here is when tech companies make these decisions for the public… that this is a tool that is useful in ways that will outweigh its disadvantages,” she added.

New York’s Attorney General Letitia James announced Wednesday a probe of various tech companies over the attack, including Twitch.

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The general lack of up-to-date social media policies on the national level in the United States has also contributed to the problems associated with live videos online.

US states have crafted their own policies, which can reflect the heavy partisan divides along what should be allowed online.

Texas, for example, has enacted a controversial social media law that bars larger sites from “discriminating against expression,” which has been heavily criticized for being so broad that it interferes with content moderation.

“The recent tragedy (in Buffalo) underscores that this is not just about partisan point scoring,” Matt Schruers, president of the Computer & Communications Industry Association, told a panel discussion about the law this week.

“There are life and death consequences to tying the industry’s hands to respond to bad actors on the internet,” he added.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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