MARKETING
You’re Not Ready for a DAM (Unless You Do This First)
With the amount of content organizations produce – and the sheer volume of multimedia assets and formats – it’s time to consider a digital asset management system. A DAM can increase production efficiency, enhance cross-team operability, and improve marketing productivity and performance.
Marketers spend over 60% of their time retrieving information or restructuring lost assets and other low-value tasks. Implementing a DAM system may be the best way to reclaim that wasted time.
Yet, two operational challenges often stand in the way of effective implementation. The first is identifying the content processes the DAM should help facilitate. It’s often an overlooked consideration, particularly for businesses without a structured content process or governance strategy.
The second challenge arises in detailing the organizational criteria for a DAM system before completing the complex and time-consuming selection process. How will it be used? Where does it fit in the content workflow? If you don’t have those answers, it’s like shopping for a car without knowing if it will be used to haul bricks or compete in a street race.
If you don’t know your #content processes and organization criteria, it’s hard to make the right DAM system choice, says @joderama via @CMIContent @Aprimo. Click To Tweet
These obstacles – on top of requirements like securing budget approval and executive buy-in, and managing implementation, configuration, and integration – can make the very thought of working with a DAM system too intimidating to consider. But with a little advanced planning and a focused approach, you can lower some of those barriers and speed up your path to realizing the benefits these systems can offer.
Clearing the content tech confusion
At their simplest, DAM systems are used by enterprises to store, organize, and retrieve digital media assets for efficient use across all stages of the content creation lifecycle. They also enable effective governance of those assets by managing the digital rights, access permissions, and other standards established for creating and applying content across all functions of the organization.
Used in tandem with a web content management system (WCM) and/or other marketing automation technology (like email management systems and social media publishing suites), a DAM can make it easier for content creators to locate brand assets like photos, audio and video footage, animations, and other graphics, track changes as they move through production, and ensure they are properly sized, formatted, and tagged for use on chosen distribution platforms and channels.
While definitive statistics on content marketer adoption of DAM systems are hard to come by, it’s logical to assume they are underused, given that CMI’s B2B Benchmarks, Budgets, and Trends: Insights for 2022 research found only 49% of marketers say their company uses a content management system (CMS).
Only 49% of #B2B marketers say their company uses a #content management system according to @CMIContent #research via @joderama. Click To Tweet
Yet, CMI’s chief strategy advisor Robert Rose thinks this finding may indicate a fundamental content tech misperception that a DAM system and a CMS are interchangeable: “Companies say they don’t have a CMS. They do – at least when it comes to a system to manage content on their website (e.g., Drupal, WordPress). The confusion occurs because the term ‘content management system’ has become synonymous with digital assets management (DAM).”
While the two technologies have overlapping functions, neither can do the job effectively unless the enterprise aligns on the functions each system facilitates, who will use each, and how each can be used to its potential.
“A website CMS or social media tool typically manages media assets from their finalized state through publication and measurement. Yet, they provide little consistency in how content gets handled across various formats. In contrast, a DAM system is going to provide full process efficiency from the spark of ideation through creation, production, and multi-platform publication, as well as when and where the asset will ultimately be archived for future reuse and repurposing,” Robert says.
As I mentioned, managing those operational considerations is often the biggest challenge when adding any new technology to your content stack. Fortunately, Robert’s exercise below might just save you a world of hurt and hassle.
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Right preparation begets increased productivity
To select the right DAM system, you need to know which teams will use it, how they’re going to use it, and what they’ll use it for. That’s a lot of details and variations to sort through, and this is where many organizations trip up before they really get started.
Furthermore, no DAM system will function optimally right out of the box. It must be configured to accommodate your use cases, governance decisions, and team workflows. So, before you begin the purchase process, you need a clear view of the operational considerations and preparation involved to deliver a fully functioning system for your organization.
A DAM system won’t function optimally out of the box. It must be configured to your use cases, governance, and workflow, says @joderama via @CMIContent @Aprimo. Click To Tweet
Here are a few questions to answer:
- What content materials are required to produce each type of asset (e.g., product descriptions, company boilerplate, images, audio, video, graphics, interactive features)?
- What strategic purpose(s) will be served by the assets? Internal, external, both?
- What are the file formats? What internal and external resources and expertise are used to produce them?
- How will each asset be accessed, processed, and routed? Where might additions or exceptions exist?
- Should tasks happen concurrently or simultaneously?
- Who will be accountable for each task? Who else will be involved?
- What permissions, approvals, and other governance standards are needed before the asset can be published?
It’s enough to make any content manager’s head spin. And all that comes before you even think about the technical considerations, like how asset files will be named, categorized, tagged, stored, and managed for efficient use across teams and functions.
Inventory your operations in 2 steps
To stop your head from spinning, Robert suggests a streamlined operations management approach he uses with his consulting clients. Map the people and processes to produce one type of content for one purpose or part of the customer journey. The insights and information generated can help guide your DAM decision-making process and later expand to accommodate additional content types and purposes once you’ve purchased and are ready to implement a system.
Understand your #DAM needs with this exercise from @Robert_Rose: Map the people and processes to produce one type of #content for one purpose via @joderama @CMIContent @Aprimo. Click To Tweet
The two parts to this exercise are:
- Content lifecycle mapping: This ordered list outlines the critical steps and tasks to take a piece of content from ideation to execution. It provides a high-level view of this content type’s workflow as it’s routed through the development lifecycle and details who takes charge of the task at each stage.
- Responsible, Accountable, Consulted, Informed mapping: This responsibility assignment matrix (aka RACI matrix) identifies all the team members (internal and external) involved in each of the tasks as the leader or a collaborator. It visualizes how team resources are allocated so you can set clear responsibilities around asset management and identify potential areas for restructuring workflow for greater efficiency.
Let’s walk through the process.
Step 1: Identify key points and processes of your workflow
Outline all the tasks involved in creating a type of content. This example illustrates the workflow for a thought leadership e-book. Don’t worry about any special features or add-on tasks that apply under certain circumstances. Focus only on the tasks that typically are involved.
Click to enlarge
The template encompasses six stages – ideation, planning, creation, production, activation, and measurement. Fill in the main tasks for each stage. Use “who” and “what” tags in the template to determine whether to list the person responsible for managing that task (who) or noting the specific actions and considerations (what) before the content can move into the next stage. This breakdown details the stage-based questions to answer for our thought leadership e-book example:
- Content ideation: Who generates topics and ideas for the e-book? Who submits the ideas for approval? Does an approved idea align with a content goal? Who collects viable ideas and prepares them to enter the planning process?
- Planning: Where are viable ideas collected for consideration and prioritization? How are accepted ideas prioritized and approved for assignment?
- Creation: Who provides the assignment to the creator? What resources are needed to execute it? Who manages the related creation processes (e.g., editing, acquiring permissions, design and layout, final review/approval)? Who shepherds the resulting assets into production?
- Production: How does production receive the content? What steps turn them into a publication-ready asset (i.e., how you’ll incorporate your e-book into a content marketing campaign)? Who delivers the final campaign assets to the team members involved in activation?
- Activation: How is the e-book added to the publishing schedule? What else is involved in activating it? Who else needs to be informed when it’s activated in-market?
- Measurement: What steps are taken to track, analyze, and report performance? What else needs to happen (e.g., archived for later repurposing by whom and where it is stored)?
You should repeat this process for every type of content produced – and all the assets and campaigns it might be applied to throughout your brand’s content experience. But detailing the workflow for even just one type of asset can surface the answers and information necessary to research, consider, and compare potential DAM solutions.
Step 2: Identify roles and responsibilities
Now that you have an overview of the tasks and routing details, you can zoom in on the people who make it happen.
For our e-book example, we’ll use a RACI template (like the sample shown below) to note all the team members who play a role at any stage in the outlined content lifecycle, as well as those who become involved when that content is used for other functions in the enterprise.
This Forbes article provides more detail on RACI charts and how to use them. But for our purposes, the main thing to know is that roles are divided into four categories:
- Responsible: These team members do the hands-on work – e.g., writing, editing, or designing the e-book, collecting assets and routing them to the appropriate point person, managing production schedules and deadlines, tracking and reporting performance data, etc. At least one person must be listed as responsible for each task, though anyone who actively contributes to that task should be included, too.
- Accountable: This is the one team member who answers for the proper completion of each task or deliverable. They ensure all prerequisite tasks, standards, and requirements are met. They determine and delegate responsibilities; and deliver any final approvals Note that while only one person should be listed as accountable at each stage, that person may also play a role in other tasks throughout the process.
- Consulted: These are the subject matter experts, advisory board members, or other parties who may contribute to or collaborate on tasks but don’t hold responsibility for their execution or how they are managed. For example, if a writer regularly consults with a brand team member to ensure they’ve accurately reflected key brand details in the e-book, the branding expert would be listed as a consultant.
- Informed: If anyone else needs to be looped in on project status or notified when the e-book has been launched into the market (e.g., a sales team contact, a sponsor, an executive stakeholder), list them.
As Robert explains, the columns refer to how common purpose-driven content types created for a specific asset (e.g., an about-our-company-and-products section of copy featured in e-books) might be mapped and managed for other uses (i.e., for thought leadership content marketing efforts, inclusion in a story for marketing, sales sheet, repackaged for ad-hoc needs).
Click to enlarge
As a bonus, working through this process also helps reveal hidden redundancies and resource deficits that can be addressed to improve the overall efficiency and effectiveness of your content operations.
For example, you could identify a role overloaded with responsibilities and accountability at certain stages of production that, if rebalanced, could help clear recurring bottlenecks. Or you could discover the workflow doesn’t account for the delivery of an asset to other functional departments that could be resolved by a simple workflow update to ensure smoother cross-team alignment.
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Putting it all together
Mapping these roles and responsibilities across all the functions enterprise-wide helps ensure all the critical players are involved in your DAM decision-making conversations. When combined with the insights collected in the content lifecycle template, you have a high-level understanding of the operational needs to account for when you’re ready to evaluate and compare potential DAM solutions.
For a more comprehensive audit of your content operations, add details for all other content types in these templates. But even if you only have time to work through this abbreviated process, you’ll come away with a solid plan for turning your DAM dreams into an achievable reality.
Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
Ecommerce evolution: Blurring the lines between B2B and B2C
Understanding convergence
B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers.
However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated.
Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)
What’s driving this change?
Ever increasing customer expectations
Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels. They also prefer to research and purchase online, using multiple devices and channels.
Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels. They also prefer to research and purchase online, using multiple devices and channels
Technology and omnichannel strategies
Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores.
However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition. Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery
“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.
And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.”
If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space
Joe AlbrechtCEO/Managing Partner, XNGAGE
Increasing complexity
Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs.
How to win
Here are a few ways companies can get ahead of the game:
Adopt B2C-like features in B2B platforms
User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.
According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales.
Focus on personalization and customer experience
B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.
Market based on customer insights
Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable.
What’s next?
The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business).
Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape:
- Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence.
- Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it.
- Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms.
- Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
- Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
- Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
- Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
- Monitor and evaluate your convergence efforts, and adapt and improve them as needed.
By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves.
MARKETING
Streamlining Processes for Increased Efficiency and Results
How can businesses succeed nowadays when technology rules? With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.
So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.
Benefits of automation marketing automation to boost your efforts
First, let’s explore the benefits of marketing automation to supercharge your efforts:
Marketing automation simplifies repetitive tasks, saving time and effort.
With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.
Automation allows for precise targeting, reaching the right audience with personalized messages.
With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp
within seconds once a potential customer expresses interest in your business.
Increases ROI
By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.
Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.
Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business
How marketing automation can simplify operations and increase efficiency
Understanding the Change
Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.
One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.
The Emergence of AI-Powered Automation
In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.
Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.
Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.
Personalization on a Large Scale
Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.
This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience. As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.
Integration Across Channels
Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.
Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.
The Human Element
While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.
Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.
Conclusion
The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.
As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.
By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.
MARKETING
Will Google Buy HubSpot? | Content Marketing Institute
Google + HubSpot. Is it a thing?
This week, a flurry of news came down about Google’s consideration of purchasing HubSpot.
The prospect dismayed some. It delighted others.
But is it likely? Is it even possible? What would it mean for marketers? What does the consideration even mean for marketers?
Well, we asked CMI’s chief strategy advisor, Robert Rose, for his take. Watch this video or read on:
Why Alphabet may want HubSpot
Alphabet, the parent company of Google, apparently is contemplating the acquisition of inbound marketing giant HubSpot.
The potential price could be in the range of $30 billion to $40 billion. That would make Alphabet’s largest acquisition by far. The current deal holding that title happened in 2011 when it acquired Motorola Mobility for more than $12 billion. It later sold it to Lenovo for less than $3 billion.
If the HubSpot deal happens, it would not be in character with what the classic evil villain has been doing for the past 20 years.
At first glance, you might think the deal would make no sense. Why would Google want to spend three times as much as it’s ever spent to get into the inbound marketing — the CRM and marketing automation business?
At a second glance, it makes a ton of sense.
I don’t know if you’ve noticed, but I and others at CMI spend a lot of time discussing privacy, owned media, and the deprecation of the third-party cookie. I just talked about it two weeks ago. It’s really happening.
All that oxygen being sucked out of the ad tech space presents a compelling case that Alphabet should diversify from third-party data and classic surveillance-based marketing.
Yes, this potential acquisition is about data. HubSpot would give Alphabet the keys to the kingdom of 205,000 business customers — and their customers’ data that almost certainly numbers in the tens of millions. Alphabet would also gain access to the content, marketing, and sales information those customers consumed.
Conversely, the deal would provide an immediate tip of the spear for HubSpot clients to create more targeted programs in the Alphabet ecosystem and upload their data to drive even more personalized experiences on their own properties and connect them to the Google Workspace infrastructure.
When you add in the idea of Gemini, you can start to see how Google might monetize its generative AI tool beyond figuring out how to use it on ads on search results pages.
What acquisition could mean for HubSpot customers
I may be stretching here but imagine this world. As a Hubspoogle customer, you can access an interface that prioritizes your owned media data (e.g., your website, your e-commerce catalog, blog) when Google’s Gemini answers a question).
Recent reports also say Google may put up a paywall around the new premium features of its artificial intelligence-powered Search Generative Experience. Imagine this as the new gating for marketing. In other words, users can subscribe to Google’s AI for free, but Hubspoogle customers can access that data and use it to create targeted offers.
The acquisition of HubSpot would immediately make Google Workspace a more robust competitor to Microsoft 365 Office for small- and medium-sized businesses as they would receive the ADDED capability of inbound marketing.
But in the world of rented land where Google is the landlord, the government will take notice of the acquisition. But — and it’s a big but, I cannot lie (yes, I just did that). The big but is whether this acquisition dance can happen without going afoul of regulatory issues.
Some analysts say it should be no problem. Others say, “Yeah, it wouldn’t go.” Either way, would anybody touch it in an election year? That’s a whole other story.
What marketers should realize
So, what’s my takeaway?
It’s a remote chance that Google will jump on this hard, but stranger things have happened. It would be an exciting disruption in the market.
The sure bet is this. The acquisition conversation — as if you needed more data points — says getting good at owned media to attract and build audiences and using that first-party data to provide better communication and collaboration with your customers are a must.
It’s just a matter of time until Google makes a move. They might just be testing the waters now, but they will move here. But no matter what they do, if you have your customer data house in order, you’ll be primed for success.
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Cover image by Joseph Kalinowski/Content Marketing Institute
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