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10 Common Copywriting Templates to Use in Marketing

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Ask any marketer responsible for copywriting about their writing process. You’ll quickly find out there’s no specific process to follow and little to no copywriting templates to guide you.

Additionally, copywriting varies depending on your audience, purpose, and format. Copywriting for an Instagram post, for instance, is entirely different from copywriting for a blog post.

→ Download Now: 6 Free Blog Post Templates

At HubSpot, we know the struggle. Copywriting demands creativity, inspiration, and hard work, and it can be difficult to find all three, day-in and day-out.

To help with writer’s block, we’ve put together a list of copywriting templates you might use for any of your marketing efforts, including blogging, social media, email marketing, and even internal memos.

Let’s dive in.

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10 Copywriting Templates to Use in Marketing

1. Email Marketing

First, you’ll need to determine what type of email you’re writing to ensure you’re speaking to the right audience. Coordinate with your team to see if this is a one-off marketing email like a monthly newsletter or if you’re being asked to write for a series of emails, like a nurturing campaign.

As you’re drafting your copy, consider how your email will encourage the reader to take the desired action, like clicking a link to purchase or scheduling a call with a sales rep to learn more about your services.

You may not be aiming for the reader to take a specific action and instead just want to send a general update, like a company announcement. You’ll want the copy to easily and clearly communicate the core of your message to your reader.

Here’s an example of a template you might use to welcome new subscribers to your newsletter:

Hi [First Name],

Thank you for signing up for [include what someone just signed up for, like a blog subscription, newsletter subscription, company services, etc.]

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At [Company Name], we’re working to [list a few of your company’s core goals or include your mission statement]. We highly encourage you to check out [suggest a few recommendations so the reader can continue learning more about your company].

If you ever have any questions, please feel free to contact us at [Contact information].

Thank you,

[Company Name, or individual sender’s name]

Featured Resource: 15 Email Templates for Marketing and Sales

We’ve considered the types of emails marketers and salespeople are likely to send repeatedly and crafted templates that can help eliminate that time.template for an email pitch to a company

Download These Templates

2. Blogging

Blogs give copywriters a chance to dive deeper into topics in a way that isn’t captured through emails, ads, or social media posts. There are so many different types of blogs you might write, so be sure to develop your blog strategy to keep a close eye on what types of blog posts and topics perform best for your business.

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Since blogs tend to be longer than other types of copy, you want to make sure you’re keeping your audience engaged. Consider what your readers may want from your post, and focus on answering the topic-related questions they’ll most likely ask.

This blog post template is an example of a product or service review.

Title

Introduction

[Introduce the product/service you’re reviewing and relevant background information about the company and the product/service. Clearly state what the reader will gain from reading the post.]

Subheading

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[Write a brief using keywords. Use headings throughout the post to break up the key sections of your post]

Body

[A few paragraphs will cover the bulk of the review here. If there are multiple features to the product/service, section them separately as you review. Be detailed and answer the questions you think your audience may have about the product or service.]

  • How much did it cost?
  • What is the functionality?
  • How was the customer service?
  • Are you recommending the product/service?
  • Who would benefit from using the product/service?

Conclusion

[Wrap up your post with final thoughts and a CTA if you want readers to check out the product/service.]

Featured Resource: 6 Free Blog Post Templates

We’ve put together six essential blog post templates every marketer needs — from how-to posts to listicles.

image of hubspot's free blog post templates

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3. Social Media

Writing copy for social media depends on the social platform. If you’re writing for Twitter, you have a strict character count, so the copy has to be brief but still appealing enough to get the attention of someone scrolling.

Similar to Twitter, Instagram is known for catchy captions. Character count isn’t as much of a concern on Instagram. However, since the social media powerhouse is visually oriented, you’ll want to write a caption that echoes the image or video in a post.

Overall, the primary goal when copywriting for social media is to thoroughly understand the key differences among the social media platforms. Here’s an example of an outreach template you could use for another major social media platform, LinkedIn.

Hi [First Name

], I just finished [reading/watching your post, reading/watching a post you shared, reading a comment you left on a post, etc.]. I found it interesting that [include a few brief vital points you found interesting, or anything that you feel showcases some common ground]. I also noticed that we share a few mutual connections, like [list mutual connections].

Let’s connect and keep sharing great content with each other!

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Featured Resource: Social Media Templates

social media template

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4. Website Copy

Copywriting for websites is about staying true to the business’ overall brand while making it easy for users to navigate the site. The copy that makes it to a site plays a huge role in setting the tone for a brand’s voice. When writing website copy, then, it’s critical you collaborate with key decision-makers for feedback to ensure your copy is on-brand.

There are so many different website components, so start with clarifying what type of page you’re writing for on the site. This may include, but is not limited to, the following:

  • Home page
  • About Us page
  • Contact page
  • Product or Service category page(s)
  • FAQ page
  • Blog page

Let’s take a look at one of the most necessary pages to include on your site, the About Us page:

[Company name] was founded in [Year] by [Founder’s name]. When [Founder’s name] began building [Company name] [he/she/they was/were] determined to [help, build, create] a company that offers [include the solution that the company problem solves for].

[Include as much or as little about the founders of your company. Sharing personable stories about how your company was founded is a great way to connect with readers and provide more insight into the people behind your brand.]

[Company name] helps people with [identified pain points of your buyer persona(s)]. To give our customers the best [product or service] we focus on [value proposition #1], [value proposition #2], and [value proposition #3].

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[Company name] takes pride in working with people like you to provide quality [product/s or service/s] and exceptional customer service. We look forward to having you as a valued customer.

[Closing Signature]

Featured Resource: About Us Pages Guide + Lookbook

Get inspired by these awesome About Us page examples and learn how to make yours great, too.

about-cover-1

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5. Ebooks

Ebooks are one of the most common types of content copywriters can create. Since they are meant to contain extensive information, it’s best to take the drafting process one section at a time.

Here’s an example of a general ebook template.

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Cover/Title Page

[In addition to including the title of your ebook, you’ll also include your cover image. If this is a company resource, also add your company’s logo. If it’s a resource coming directly from an individual contributor, include the author’s name.]

Table of Contents

[The table of contents should clearly include a list of all the chapters or sections in the ebook, with the corresponding page numbers.]

Introduction

[Introduce the ebook topic with relevant background information and clearly state what the reader will gain from reading the ebook.]

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Chapter/Section Pages

[This is the best part of your ebook because it’s where the core of your information will be for your readers. Break the writing into digestible paragraphs for better readability, and include relevant images to help break up the copy and fill excessive white space.]

Conclusion Page

[This is the closing of your ebook. The goal of your conclusion should emphasize what the reader has gained and any actionable steps they can use to put their new knowledge to good use.]

Optional pages may include:

About the Author Page

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[This page helps readers learn more about the author. The background information can vary depending on the author’s level of comfort, but overall the tone should be personable. This is also an opportunity to speak to the author’s credibility of the ebook topic.]

Interactive Pages

[Interactive pages can help keep your readers engaged. These pages may include quizzes, worksheets, checklists, etc. Including an interactive page in each chapter or section can help your reader feel they’re actively learning as they read.]

Resources Page

[You’ve most likely referenced tons of sources to help you get the final version of your ebook. Include the most important resources on this page for readers that may want to do further exploration on their own.]

Featured Resource: Ebook Templates

Let us take care of the design for you. We’ve created six free ebook design templates — available for PowerPoint, Google Slides, and InDesign — for a total of 18 templates.

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Ebook-Templates-2-2

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6. Crisis Communications

If you’ve been tasked with writing for a crisis, you’ll need to be especially attentive, since this type of content usually addresses serious or sensitive matters.

Developing clear messaging for crisis communications requires a special level of detail. You’ll want to convey an empathetic tone that appropriately addresses the crisis. It’s a good idea to collaborate with team members to ensure the overall message is properly aligned with your company’s brand.

You may end up creating several pieces of content for a crisis, including blog posts, social media posts, emails, an announcement from the CEO, a newsletter, etc. The following template is an overview of what to address:

An Overview of the Crisis

[Clearly identify the crisis and share detailed background information on what has occurred. If you’re addressing something that includes individuals, use discretion. Check with your company’s legal team to ensure all documents follow proper protocol.]

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Plan of Action and Timeline

[Create a plan that includes a timeline of how the events have developed and how your team will be addressing the issue(s) at hand. Consider the types of questions media outlets could ask and write prepared statements the company, leadership, and general team members can use to respond.]

Contact Information

[Share the best contact information people can use to learn more about what’s happening and ask any additional questions. This could be your company’s PR team or agency or an internal customer service or support team.]

Featured Resource: Crisis Management and Communication Kit

The templates in this crisis communication kit will help your management team prepare for how to handle a crisis and respond to the media during a difficult time. Having clear lanes allows your team to operate effectively during times of crisis.

cover image of hubspot's crisis management and communications kit

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7. Customer Communications

Customer service is an essential part of any business. Writing to better understand and communicate with your customers is necessary to foster stronger connections. Creating buyer personas is one of the best ways to better understand your customers. Buyer personas are semi-fictional representations of your ideal customers based on data and research.

Use this template outline to begin developing your buyer personas.

Background

[Create a background for your persona that best exemplifies the types of customers you have. This can include their job title, career path, and family life.]

Demographics

[Include age, gender, salary range, location, and anything else that best represents your customer persona.]

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Identifiers

[Identifiers can include your persona’s general demeanor or communication preferences. This type of information is vital because it helps businesses build a more curated approach for their customers.]

Featured Resource: 17 Templates to Help You Put the Customer First

To help you foster better relationships with delighted customers, we put together this collection of templates — buyer persona templates, email templates, and survey templates — that put the customer first.

image of hubspot's templates to help readers put the customer first

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8. Case Studies

Potential customers often turn to case studies when researching a product or service they’re interested in buying. Case studies provide evidence of how a product or service has helped customers by identifying a pain point and providing a solution. They’re great resources for copywriters to show off their interview skills and boast strong statistics.

The key components of a case study are listed in the following template:

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Executive Summary

[Provide a mini headline to grab your reader’s attention. Then, underneath this headline, write two to four sentences (under 50 words) summarizing the whole story, making sure to include the most relevant points of the case study.]

About the Client

[Share a brief description of the company you’re featuring in the case study. This should include the company’s name, when the company was founded, what the company does, and any other relevant information you think would be helpful for readers.]

The Challenges

[Write two to three short paragraphs describing the pain points your client was experiencing before they bought from you, the challenges this presented, and/or the goals you were trying to achieve.]

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The Solution

[Write two to three

short paragraphs describing how your company worked with your customer to find a solution to their challenges and implement a winning strategy. Use this space to describe how they are now using your product or service to solve their challenges from the previous section.]

Results

[Write a two- to three-paragraph conclusion to prove that your product/service impacted the customer’s business and helped them achieve their goals, especially if they’ve been able to quantify or speak to the ROI of their investment.]

Call-to-Action

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[Use your CTA to lead your prospect to a landing page or a contact form. This will give you more information on who’s reading your case study and who’s interested in your company.]

Featured Resource: Case Study Template

Need help getting your first case study off the ground? Look no further. We’ve put together a comprehensive guide, complete with templates, designed to make the process a whole lot easier.

Case-Study-Cover

Download This Template

9. Call to Action

A call to action (CTA) is an image or line of text that’s included in different types of content to encourage leads and customers to take action. In short, you want someone to click your CTA to carry out the desired action.

Add CTAs to blogs, emails, ebooks, and anywhere else you want a lead to complete a certain action to push them to the next stage of the buyer’s journey.

Featured Resource: CTA Templates

These resources will empower you to create an impressive CTA strategy by helping you understand how they work across different mediums, while also providing you with the means to create them for your own website.

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image of hubspot cta templates

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10. Memos

A memorandum, or memo, is used to address internal communications within an organization. Think about the type of message you want to communicate. A memo is likely a good idea if you’re sharing minutes from a meeting, detailing new policies and procedures, or communicating anything people may need to reference.

Memos tend to be longer and more formal than emails (although you may attach a memo to an announcement ema

il) and may be formatted according to your company’s style guidelines.

Use this general memo template to get started.

Memo: [Memo Title]

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Date: [Date of sending]

Memo To: [Individual(s), Department(s), or Organization(s) the memo is being sent to]

From: [Your Name, or the Name of the Department on whose behalf the memo is being sent]

Subject: [Enter a brief, 5-to-10-word subject line to describe the purpose’s memo]

Introduction

Provide an executive summary of this memo in one to two paragraphs, highlighting the change that’s happening, when it’s effective, and what the key takeaways are for the memo recipient.

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Background

Explain the background for this organizational change in one-two paragraphs. Some questions to answer in this section might be:

  • Why was this idea pursued in the first place?
  • What data, research, or background information informed this decision?
  • What are the intended results of this organizational change?

Overview and Timeline

Describe the organizational change in clear, direct language. Specify the following:

  • What will be changing?
  • Who will be responsible for driving the change?
  • When will the changes go into effect?

Closing

Close things out with a final note on:

  • Why employees should feel excited and motivated about this change.
  • Where and when employees should submit questions, comments, and/or concerns.

Featured Resource: 4 Free Memo Templates

We’ve drafted up four free memo templates for general, organizational, financial, and problem-solving updates. We’ve also included a best practices checklist for you to review before sending your memo out.

image of hubspot's memo templates

Download These Templates

Adding these templates to your marketing arsenal can help you save time during your drafting process. Copywriters are shifting gears from blogs to case studies to emails all the time.

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Should you use copywriting templates?

When you’re a copywriter, it’s your job to find the most compelling way to present information. This information might be seen in an email, on a webpage, or as an article headline. Often, you might find that you’re sharing the same information, but how do you share it without sounding repetitive?

Copywriting templates and formulas are an effective tool for writing equally effective copy. These templates enable you to create direct, appealing messages for readers. While the goal is the same, the way you get there changes.

Not only do copywriting templates give you the tools to share information in a fresh way, but they allow you to save time. With easy formulas to follow, you can quickly edit each template to work for your purpose. However, it is crucial to customize them and make them your own to avoid sounding like you’re following a formula, even though you are. Don’t worry — we won’t tell.

Best Copywriting Templates

Imagine a slide. You’re sitting at the top, and once you push off, there’s no stopping. This is how copywriting is described — like a slippery slope. Assume every potential reader is sitting at the top of the slide, and it’s your job to get them down. This likely starts with the first line of copy meant to gain their attention or interest. While the first step is often the same, there are many ways to get them to the final destination in copywriting.

Below, you will find four of the best copywriting templates for creating any piece of content.

BAB Formula

In copywriting, the BAB formula is a popular tool. The acronym stands for before-after-bridge. It’s a device used to appeal to the wants and needs of your audience. While this tactic is particularly effective in email marketing, it has its place in every avenue of copywriting.

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To start, you want to focus on the before. This section is typically used to highlight problems or pain points for your audience. Your goal is to make them see themselves in the scenario. Immediately following this, you want to highlight the after. Use this section to craft what life will look and feel like once you resolve their issue.

Lastly, introduce the bridge. You’ve shown your audience a problem. You’ve demonstrated what it will look like when it’s fixed. Now, how will you get there? The bridge should merge your before and after. Typically, this is when a company would introduce its products or services. However, if you’re focused on creating a piece of content, you might use this section to propose an idea or advice.

AIDA Formula

Another popular formula used by copywriters and marketers is AIDA. The acronym is for: Attention, Interest, Desire, Action.

First, you want to get your a

udience’s attention. This will typically be done with a headline. Make a compelling statement. “What Never to Eat on an Airplane” and “Why You’ll Never Be a Millionaire” are two examples.

Once you get their attention, you have to keep their interest. Goldfish are said to have an attention span of nine seconds — pretend you’re writing for a goldfish. In this section, you might start by describing an interesting story. As you build out the copy, make sure this section is easily digestible for the high percentage of readers who will scan the information instead of reading it word-for-word.

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Next in the AIDA formula is desire. This section is all about the details. Focus on the pain points of your reader. Are they missing a product or service to make their lives easier? Are they missing the information they need? As you develop desire in your reader, include any features for a product or service. Mention benefits or a solution if you create a blog post or article. It would also be beneficial to add any testimonials if available. Your copy should emphasize how your reader’s life will positively change with this product or information.

Lastly, the AIDA formula wants to drive your reader to act. It calls for you to end your copy with a CTA. Common CTAs are “BUY NOW” or “SIGN UP HERE!” For a blog post, your CTA might direct them to comment on the post or share it with their peers.

PAS Formula

You’ve likely heard the quote, “When life hands you lemons, make lemonade.” Now, imagine the lemons bringing a swarm of fruit flies because you have nowhere to store them. After, you learn you can make lemonade. That’s what the PAS copywriting formula is.

PAS stands for Problem, Agitation, Solution. First, present the problem. During this step, you want to empat

hize with your reader. Put yourself in their position and present the issue as if you’re experiencing it yourself. Once they are aware of it, make it worse.

Step two of the PAS formula is to agitate the problem. Think of how your reader’s problem could worsen, and tell them. Make it so they want to solve the situation now before it gets worse.

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The final step in this formula is to present the solution. Give them a way out. This is when you introduce your products, services, or advice.

The 4Ps Formula

In this approach, you’ll have to promise, picture, prove, and push. This method calls you to grab your reader’s attention by making them a promise. You could easily alienate your target audience by making false claims, so ensure your promise is accurate. It is a promise you will have to keep.

Once you give the promise, paint a picture. You might want to throw a million adjectives around, but descriptions have different meanings to different individuals. “Exceptional craftsmanship” might mean one thing to you and another to me. Instead, use specific details that demonstrate the craftsmanship. Using details and examples helps create a clearer image for your audience.

Now, it’s time to prove yourself. You made a promise and created an image in your reader’s head. How do they know it’s true? In this section of the 4Ps formula, present your evidence. When selling a product or service, show customer testimonials or before-and-after images. For other content types, include data and statistics to bolster your claim. Once you’ve painted the picture in your reader’s head, the proof will solidify it.

At this stage, you’re ready to introduce your reader to your CTA. Tell them exactly what you want them to do. Download this PDF. Sign up for a free trial. Once you have made a promise, painted a picture, and proved your claim, push your reader to act.

“A” plus “B” equals copywriting.

Copywriting is more than a little complex. If you’re responsible for writing amazing copy for different types of content, you have the never-ending task of discovering new ways to present the same information. Luckily, copywriting templates and formulas make the job a little easier. When you can’t get your creative juices flowing, use this article as a resource to get your process going.

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Editor’s note: This post was originally published in December 2020 and has been updated for comprehensiveness.

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Streamlining Processes for Increased Efficiency and Results

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Streamlining Processes for Increased Efficiency and Results

How can businesses succeed nowadays when technology rules?  With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.

So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.

Benefits of automation marketing automation to boost your efforts

First, let’s explore the benefits of marketing automation to supercharge your efforts:

 Marketing automation simplifies repetitive tasks, saving time and effort.

With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.

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Automation allows for precise targeting, reaching the right audience with personalized messages.

With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp

within seconds once a potential customer expresses interest in your business.

Increases ROI

By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.

Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.

Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business

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How marketing automation can simplify operations and increase efficiency

Understanding the Change

Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.

One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.

The Emergence of AI-Powered Automation

In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.

Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.

Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.

Personalization on a Large Scale

Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.  

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This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience.  As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.

Integration Across Channels

Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.

Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.

The Human Element

While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.

Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.

Conclusion

The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.

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As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.

By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.

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Will Google Buy HubSpot? | Content Marketing Institute

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Why Marketers Should Care About Google’s Potential HubSpot Acquisition

Google + HubSpot. Is it a thing?

This week, a flurry of news came down about Google’s consideration of purchasing HubSpot.

The prospect dismayed some. It delighted others.

But is it likely? Is it even possible? What would it mean for marketers? What does the consideration even mean for marketers?

Well, we asked CMI’s chief strategy advisor, Robert Rose, for his take. Watch this video or read on:

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Why Alphabet may want HubSpot

Alphabet, the parent company of Google, apparently is contemplating the acquisition of inbound marketing giant HubSpot.

The potential price could be in the range of $30 billion to $40 billion. That would make Alphabet’s largest acquisition by far. The current deal holding that title happened in 2011 when it acquired Motorola Mobility for more than $12 billion. It later sold it to Lenovo for less than $3 billion.

If the HubSpot deal happens, it would not be in character with what the classic evil villain has been doing for the past 20 years.

At first glance, you might think the deal would make no sense. Why would Google want to spend three times as much as it’s ever spent to get into the inbound marketing — the CRM and marketing automation business?

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At a second glance, it makes a ton of sense.

I don’t know if you’ve noticed, but I and others at CMI spend a lot of time discussing privacy, owned media, and the deprecation of the third-party cookie. I just talked about it two weeks ago. It’s really happening.

All that oxygen being sucked out of the ad tech space presents a compelling case that Alphabet should diversify from third-party data and classic surveillance-based marketing.

Yes, this potential acquisition is about data. HubSpot would give Alphabet the keys to the kingdom of 205,000 business customers — and their customers’ data that almost certainly numbers in the tens of millions. Alphabet would also gain access to the content, marketing, and sales information those customers consumed.

Conversely, the deal would provide an immediate tip of the spear for HubSpot clients to create more targeted programs in the Alphabet ecosystem and upload their data to drive even more personalized experiences on their own properties and connect them to the Google Workspace infrastructure.

When you add in the idea of Gemini, you can start to see how Google might monetize its generative AI tool beyond figuring out how to use it on ads on search results pages.

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What acquisition could mean for HubSpot customers

I may be stretching here but imagine this world. As a Hubspoogle customer, you can access an interface that prioritizes your owned media data (e.g., your website, your e-commerce catalog, blog) when Google’s Gemini answers a question).

Recent reports also say Google may put up a paywall around the new premium features of its artificial intelligence-powered Search Generative Experience. Imagine this as the new gating for marketing. In other words, users can subscribe to Google’s AI for free, but Hubspoogle customers can access that data and use it to create targeted offers.

The acquisition of HubSpot would immediately make Google Workspace a more robust competitor to Microsoft 365 Office for small- and medium-sized businesses as they would receive the ADDED capability of inbound marketing.

But in the world of rented land where Google is the landlord, the government will take notice of the acquisition. But — and it’s a big but, I cannot lie (yes, I just did that). The big but is whether this acquisition dance can happen without going afoul of regulatory issues.

Some analysts say it should be no problem. Others say, “Yeah, it wouldn’t go.” Either way, would anybody touch it in an election year? That’s a whole other story.

What marketers should realize

So, what’s my takeaway?

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It’s a remote chance that Google will jump on this hard, but stranger things have happened. It would be an exciting disruption in the market.

The sure bet is this. The acquisition conversation — as if you needed more data points — says getting good at owned media to attract and build audiences and using that first-party data to provide better communication and collaboration with your customers are a must.

It’s just a matter of time until Google makes a move. They might just be testing the waters now, but they will move here. But no matter what they do, if you have your customer data house in order, you’ll be primed for success.

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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5 Psychological Tactics to Write Better Emails

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5 Psychological Tactics to Write Better Emails

Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better.

I’ve tested 100s of psychological tactics on my email subscribers. In this blog, I reveal the five tactics that actually work.

You’ll learn about the email tactic that got one marketer a job at the White House.

You’ll learn how I doubled my 5 star reviews with one email, and why one strange email from Barack Obama broke all records for donations.

→ Download Now: The Beginner's Guide to Email Marketing [Free Ebook]

5 Psychological Tactics to Write Better Emails

Imagine writing an email that’s so effective it lands you a job at the White House.

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Well, that’s what happened to Maya Shankar, a PhD cognitive neuroscientist. In 2014, the Department of Veterans Affairs asked her to help increase signups in their veteran benefit scheme.

Maya had a plan. She was well aware of a cognitive bias that affects us all—the endowment effect. This bias suggests that people value items higher if they own them. So, she changed the subject line in the Veterans’ enrollment email.

Previously it read:

  • Veterans, you’re eligible for the benefit program. Sign up today.

She tweaked one word, changing it to:

  • Veterans, you’ve earned the benefits program. Sign up today.

This tiny tweak had a big impact. The amount of veterans enrolling in the program went up by 9%. And Maya landed a job working at the White House

Boost participation email graphic

Inspired by these psychological tweaks to emails, I started to run my own tests.

Alongside my podcast Nudge, I’ve run 100s of email tests on my 1,000s of newsletter subscribers.

Here are the five best tactics I’ve uncovered.

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1. Show readers what they’re missing.

Nobel prize winning behavioral scientists Daniel Kahneman and Amos Tversky uncovered a principle called loss aversion.

Loss aversion means that losses feel more painful than equivalent gains. In real-world terms, losing $10 feels worse than how gaining $10 feels good. And I wondered if this simple nudge could help increase the number of my podcast listeners.

For my test, I tweaked the subject line of the email announcing an episode. The control read:

“Listen to this one”

In the loss aversion variant it read:

“Don’t miss this one”

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It is very subtle loss aversion. Rather than asking someone to listen, I’m saying they shouldn’t miss out. And it worked. It increased the open rate by 13.3% and the click rate by 12.5%. Plus, it was a small change that cost me nothing at all.

Growth mindset email analytics

2. People follow the crowd.

In general, humans like to follow the masses. When picking a dish, we’ll often opt for the most popular. When choosing a movie to watch, we tend to pick the box office hit. It’s a well-known psychological bias called social proof.

I’ve always wondered if it works for emails. So, I set up an A/B experiment with two subject lines. Both promoted my show, but one contained social proof.

The control read: New Nudge: Why Brands Should Flaunt Their Flaws

The social proof variant read: New Nudge: Why Brands Should Flaunt Their Flaws (100,000 Downloads)

I hoped that by highlighting the episode’s high number of downloads, I’d encourage more people to listen. Fortunately, it worked.

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The open rate went from 22% to 28% for the social proof version, and the click rate, (the number of people actually listening to the episode), doubled.

3. Praise loyal subscribers.

The consistency principle suggests that people are likely to stick to behaviours they’ve previously taken. A retired taxi driver won’t swap his car for a bike. A hairdresser won’t change to a cheap shampoo. We like to stay consistent with our past behaviors.

I decided to test this in an email.

For my test, I attempted to encourage my subscribers to leave a review for my podcast. I sent emails to 400 subscribers who had been following the show for a year.

The control read: “Could you leave a review for Nudge?”

The consistency variant read: “You’ve been following Nudge for 12 months, could you leave a review?”

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My hypothesis was simple. If I remind people that they’ve consistently supported the show they’ll be more likely to leave a review.

It worked.

The open rate on the consistency version of the email was 7% higher.

But more importantly, the click rate, (the number of people who actually left a review), was almost 2x higher for the consistency version. Merely telling people they’d been a fan for a while doubled my reviews.

4. Showcase scarcity.

We prefer scarce resources. Taylor Swift gigs sell out in seconds not just because she’s popular, but because her tickets are hard to come by.

Swifties aren’t the first to experience this. Back in 1975, three researchers proved how powerful scarcity is. For the study, the researchers occupied a cafe. On alternating weeks they’d make one small change in the cafe.

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On some weeks they’d ensure the cookie jar was full.

On other weeks they’d ensure the cookie jar only contained two cookies (never more or less).

In other words, sometimes the cookies looked abundantly available. Sometimes they looked like they were almost out.

This changed behaviour. Customers who saw the two cookie jar bought 43% more cookies than those who saw the full jar.

It sounds too good to be true, so I tested it for myself.

I sent an email to 260 subscribers offering free access to my Science of Marketing course for one day only.

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In the control, the subject line read: “Free access to the Science of Marketing course”

For the scarcity variant it read: “Only Today: Get free access to the Science of Marketing Course | Only one enrol per person.”

130 people received the first email, 130 received the second. And the result was almost as good as the cookie finding. The scarcity version had a 15.1% higher open rate.

Email A/B test results

5. Spark curiosity.

All of the email tips I’ve shared have only been tested on my relatively small audience. So, I thought I’d end with a tip that was tested on the masses.

Back in 2012, Barack Obama and his campaign team sent hundreds of emails to raise funds for his campaign.

Of the $690 million he raised, most came from direct email appeals. But there was one email, according to ABC news, that was far more effective than the rest. And it was an odd one.

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The email that drew in the most cash, had a strange subject line. It simply said “Hey.”

The actual email asked the reader to donate, sharing all the expected reasons, but the subject line was different.

It sparked curiosity, it got people wondering, is Obama saying Hey just to me?

Readers were curious and couldn’t help but open the email. According to ABC it was “the most effective pitch of all.”

Because more people opened, it raised more money than any other email. The bias Obama used here is the curiosity gap. We’re more likely to act on something when our curiosity is piqued.

Email example

Loss aversion, social proof, consistency, scarcity and curiosity—all these nudges have helped me improve my emails. And I reckon they’ll work for you.

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It’s not guaranteed of course. Many might fail. But running some simple a/b tests for your emails is cost free, so why not try it out?

This blog is part of Phill Agnew’s Marketing Cheat Sheet series where he reveals the scientifically proven tips to help you improve your marketing. To learn more, listen to his podcast Nudge, a proud member of the Hubspot Podcast Network.

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