MARKETING
How Social Apps Like BeReal., Poparazzi & VSCO Can Help Marketers Learn About Gen Z
In April, BeReal – a social media app that hosts many Gen Z users, saw 315% YoY daily download growth. Meanwhile, another popular Gen Z app called Poparazzi is seeing 96,100 downloads per month (just from the Apple App Store.).
And, these apps – which both encourage “authentic” photo-sharing, come a few years after VSCO – another image-sharing app – went viral (particularly among Gen Z demographics).
Haven’t heard of any of these apps? Don’t panic.
Ultimately, we haven’t written much about them for a reason: Because these apps aim to offer safe spaces for users to share their most authentic selves, we don’t really think there’s a place for brands or marketing on them just yet.
So, why are we discussing them now?
At this point, we’ve continued to watch as multiple apps that encourage minimal filtering, authenticity, and unedited content go viral with an influx of Gen Z users. And although marketers might not be a great fit for many of these apps, the trends themselves ultimately bring up themes about Gen Z that marketers will need to know as the group reaches full buying power.
In this post, we’ll discuss some of the newer social platforms used by Gen Z, if you should even be on them, and what to do to continue reaching this group in alternative areas of the web.
3 Newer Social Media Platforms With Large Gen Z Audiences
BeReal.
BeReal. has a perfect 5-star rating in the Apple Store with over 20,000 reviews. The app aims to fight materialism, social media insecurity, and false narratives users of Instagram or other social media platforms might run into by forcing users to publish a photo within a certain time limit and with minimal editing tools each day.
When you create an account on the app, you’re asked to enable your notifications, permit both front and back cameras, and create a username.
Each day at a random time, BeReal will send a notification saying you have 2 minutes to take a photo exactly where you are. You’ll open the app to a camera screen with a ticking timer at the top.
When you press the capture button, the camera will take a picture of what your back camera is facing and a picture of you (or whatever your front camera is facing). You can then add a caption and a location, but you cannot remove either of the images captured or add filters.
Once your image is published either with the “Only Friends” or “Discovery” privacy settings, you’ll either see it in a feed with all of your friends’ photos taken at that relative time – or see it on a public Discovery feed with photos from all other users taken at that same relative time.
After publishing, you can edit your captions or post the photo after the 2-minute time period (if you want to wait til you’re in a more aesthetically pleasing location), but then, the app will show that your photo was published late and/or that your caption was edited for added user transparency.
Does BeReal. have brand potential?
At the moment, BeReal. is quite interesting for consumers and demonstrates a lot of the things Gen Z enjoys on one platform.
Here’s what our very own Gen Z social media manager, Kelsi Yamada says about it:
“It’s almost like a game. You get one notification per day, and can mentally check off a box after you’ve posted. It allows users to connect on one common thing at one time, which is what allowed games like Wordle to absolutely blow up.”
Yamada adds, “In addition to wanting more authenticity on social, I think Gen Z is attracted to these unique ways of connecting and being ‘in’ on the action of getting the notification, getting their post in, and seeing what everyone else posted. It’s a fun thing to look forward to, and there’s an instant gratification element to it, too, since your friends will post within the same 2-minute time window.”
Despite how interesting the platform is for users, we’ll still need to watch it for a bit more time before determining if it will ever be a great place for brands.
From browsing the app, it looks like there are minimal options for marketing offered by the platform itself – which makes sense due to the platform’s authentic, consumer-facing mission. While you could hypothetically create an account for yourself and use your BeReal images to chronicle work at your brand, this could come off as advertorial or over-promotional if done too often.
However, BeReal. is still worth knowing about and even exploring to get insight into the minds and day-to-day lives of Gen Z.
Poparazzi
Another platform that’s been discussed in the news lately is Poparazzi. A social media app where your friends build your profile. With Poparazzi, you get to create a username and follow your friends or contacts. But, you can’t edit or manipulate your profile or the pictures on it either way.
The platform which aims to discourage selfies, relies on your friends (those who have permission, of course) to post images of you – similarly to how paparazzi photographers capture and publish photos of celebrities. Additionally, as a user, you are also encouraged and able to post pictures of your friends right back.
Once your profile’s created by your friends, it’s easy to find and follow it via the app’s search and contact matching functions. Profiles look very similar to Instagram’s layout, but they’ll contain one feed with photos – called Pops – of you, and one feed of Pops you’ve taken of others.
Does Poparazzi have brand potential?
While this is an interesting social media app, you don’t need to rush to it yet. While you could hypothetically ask fans to Pop influencers, experts affiliated with your brand, or one of your products or store locations, but this might be considered annoying rather than clever on an app like this.
Additionally, despite thousands of positive Apple Store reviews and downloads, Poparazzi isn’t available for Android – meaning millions of people can’t access it yet. While swiping through Poparazzi, or even making your own personal account, could help you get some great insights on the daily lives of Gen Z, there’s no need to pivot your marketing strategy over to this app.
VSCO
In 2019 and 2020, millions of people began posting photos on VSCO instead of Instagram. The low-pressure app, which still claims to be a photo-sharing and editing tool, evolved into an unexpected form of social media with Gen Z usage.
VSCOprovides a low-pressure sharing experience primarily because it allows users to publish images with no caption, like or comment capabilities. All you see when a photo is published is the image, a follow button, the date, and the name of the filter used on the photo.
With no fear of negative conversation, criticism, low like-counts, many users felt VSCO allowed them to explore a creative or more personal side of themselves that they couldn’t show on other mainstream platforms.
Does VSCO have brand potential?
While everyone was buzzing about it years ago, it seems you don’t hear about the platform as much anymore as Gen Z has begun to move on to the next one.
But, the same no-comment, no-text features that made VSCO interesting has also stagnated it’s growth and caused some members of Gen Z to put attention back on Instagram.
My Gen Z sister, Tess, who joined VSCO early on, says the app is “still a thing”, but it’s stayed “more photo editing-focused rather than becoming an actual social media channel.” She adds that the lack of captions, which initially interested her caused VSCO to lose out against social media competitors.
“With Instagram, you give feedback and VSCO lacks that,” she adds.
What Gen Z Social Media Preferences Mean for Marketers
As a marketer who’s probably auditing which platforms will be most effective for you as they evolve daily, we can safely say you don’t need to rush on to any of these yet – even if you are marketing to Gen Z.
However, there are a few themes that you need to recognize if Gen Z will be a future or upcoming audience target.
1. Gen Z craves realness over brand promotion online.
Unlike millennials who struggle with FOMO, material concerns, and can be persuaded to buy products due to brand loyalty, high-budget marketing campaigns, and other factors, Gen Z wants to engage in authentic interactions.
“Social media is like a second language to Gen Z. We grew up with the Internet and social media has pretty much become a primary way of connecting or keeping up with friends,” says Yamada. “Because of that, Gen Z is also great at spotting when a brand is trying too hard, being inauthentic, or just doesn’t get it. I feel like I see a lot of brands fall flat when they try to copy trending content.”
“I would advise brands to either completely commit to going with trends if they fit the brand, or just letting go of the pressure of following trends altogether if it isn’t the right fit.”
Although your marketing campaigns might not a good fit for BeReal, Poparazzi, or other authentic or community-led platforms, you can still leverage the generation’s craving for authenticity to grow a fanbase in this target.
Why? Because this craving for authenticity, realness, and transparency sticks with Gen Z in their product discovery and purchasing behaviors.
While many millennials grew up in long lines waiting for the launch of iPhones, Xbox 360s, or major store brand grand openings, Gen Z members are more likely to research a product, consider word of mouth recommendations, and look at how it compares to cheaper competitors before making large purchases.
Tactics like having customers share reviews or testimonials on social platforms, opening your brand up to honest unboxing or review videos, and offering the most up to date and transparent content about your brand or offerings, as well as your mission, can help Gen Z to realize your brand is worth considering.
2. Gen Z wants new, niche, and more personal experiences.
If you go on TikTok and see hundreds of ads for new, gimmicky products, you might actually be shocked by the subhead above. But, many data points back this up
As Gen Z began to reach buying power in the teens and early 20s, research suggested that they’d be more niche, thrifty, and creative. Today, their interest in less mainstream, but more creative and transparent apps like BeReal, Poparazzi, VSCO, and the rise of TikTok prove these theories.
Even before these platforms came to fruition, we saw Gen Z begin to embrace their personal and creative sides with fake Instagram accounts (or Finstas) that aimed to show another side of them to just a few close friends rather than public followers.
3. Gen Z will almost always experiment with new digital platforms.
Gen Z is the most hyper-connected generation yet – aside from Gen Alpa which will likely beat them in a decade or so. Because of this, when a new social media platform launches or gets even slight popularity, they might try it just to stay in the know.
However, their eagerness in new social media platforms doesn’t mean that every app will become TikTok. And, unfortunately, most brands can’t easily exist or thrive on every single app.
Even on the HubSpot Blog, we take time to think about and strongly vet the opportunities a social app or new platform can provide to brands before we give our time to writing about them.
Ultimately, we’re writing about these apps not because we think everyone should use them, but because they signify shifts from generation to generation. And, while you might not be able to leverage these channels in your marketing campaign, you can leverage authenticity, creative features, transparency, and maybe even the sense of trust that Gen Z is craving from companies (like these platform owners) today.
Which Gen Z Platforms (If Any) are Right for You?
As marketers or business owners, you should vet the opportunities, audiences, and consumer behaviors from platform to platform to determine which social media channels you really need to spend time on. But, you can still take time to learn about the platforms you aren’t going to use by asking yourself:
- Why is our target audience interested or not at all interested in this platform?
- What does it have that other platforms don’t?
- Is there a way we can embrace their needs or preferences in our products, offerings, or campaigns (even if they don’t launch on this social media channel)?
Remember, you can learn a great deal from both platforms you do use (like Instagram, Facebook, Twitter, or even TikTok) — as well as the platforms you decide not to publish on.
MARKETING
Ecommerce evolution: Blurring the lines between B2B and B2C
Understanding convergence
B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers.
However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated.
Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)
What’s driving this change?
Ever increasing customer expectations
Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels. They also prefer to research and purchase online, using multiple devices and channels.
Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels. They also prefer to research and purchase online, using multiple devices and channels
Technology and omnichannel strategies
Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores.
However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition. Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery
“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.
And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.”
If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space
Joe AlbrechtCEO/Managing Partner, XNGAGE
Increasing complexity
Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs.
How to win
Here are a few ways companies can get ahead of the game:
Adopt B2C-like features in B2B platforms
User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.
According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales.
Focus on personalization and customer experience
B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.
Market based on customer insights
Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable.
What’s next?
The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business).
Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape:
- Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence.
- Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it.
- Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms.
- Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
- Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
- Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
- Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
- Monitor and evaluate your convergence efforts, and adapt and improve them as needed.
By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves.
MARKETING
Streamlining Processes for Increased Efficiency and Results
How can businesses succeed nowadays when technology rules? With competition getting tougher and customers changing their preferences often, it’s a challenge. But using marketing automation can help make things easier and get better results. And in the future, it’s going to be even more important for all kinds of businesses.
So, let’s discuss how businesses can leverage marketing automation to stay ahead and thrive.
Benefits of automation marketing automation to boost your efforts
First, let’s explore the benefits of marketing automation to supercharge your efforts:
Marketing automation simplifies repetitive tasks, saving time and effort.
With automated workflows, processes become more efficient, leading to better productivity. For instance, automation not only streamlines tasks like email campaigns but also optimizes website speed, ensuring a seamless user experience. A faster website not only enhances customer satisfaction but also positively impacts search engine rankings, driving more organic traffic and ultimately boosting conversions.
Automation allows for precise targeting, reaching the right audience with personalized messages.
With automated workflows, processes become more efficient, leading to better productivity. A great example of automated workflow is Pipedrive & WhatsApp Integration in which an automated welcome message pops up on their WhatsApp
within seconds once a potential customer expresses interest in your business.
Increases ROI
By optimizing campaigns and reducing manual labor, automation can significantly improve return on investment.
Leveraging automation enables businesses to scale their marketing efforts effectively, driving growth and success. Additionally, incorporating lead scoring into automated marketing processes can streamline the identification of high-potential prospects, further optimizing resource allocation and maximizing conversion rates.
Harnessing the power of marketing automation can revolutionize your marketing strategy, leading to increased efficiency, higher returns, and sustainable growth in today’s competitive market. So, why wait? Start automating your marketing efforts today and propel your business to new heights, moreover if you have just learned ways on how to create an online business
How marketing automation can simplify operations and increase efficiency
Understanding the Change
Marketing automation has evolved significantly over time, from basic email marketing campaigns to sophisticated platforms that can manage entire marketing strategies. This progress has been fueled by advances in technology, particularly artificial intelligence (AI) and machine learning, making automation smarter and more adaptable.
One of the main reasons for this shift is the vast amount of data available to marketers today. From understanding customer demographics to analyzing behavior, the sheer volume of data is staggering. Marketing automation platforms use this data to create highly personalized and targeted campaigns, allowing businesses to connect with their audience on a deeper level.
The Emergence of AI-Powered Automation
In the future, AI-powered automation will play an even bigger role in marketing strategies. AI algorithms can analyze huge amounts of data in real-time, helping marketers identify trends, predict consumer behavior, and optimize campaigns as they go. This agility and responsiveness are crucial in today’s fast-moving digital world, where opportunities come and go in the blink of an eye. For example, we’re witnessing the rise of AI-based tools from AI website builders, to AI logo generators and even more, showing that we’re competing with time and efficiency.
Combining AI-powered automation with WordPress management services streamlines marketing efforts, enabling quick adaptation to changing trends and efficient management of online presence.
Moreover, AI can take care of routine tasks like content creation, scheduling, and testing, giving marketers more time to focus on strategic activities. By automating these repetitive tasks, businesses can work more efficiently, leading to better outcomes. AI can create social media ads tailored to specific demographics and preferences, ensuring that the content resonates with the target audience. With the help of an AI ad maker tool, businesses can efficiently produce high-quality advertisements that drive engagement and conversions across various social media platforms.
Personalization on a Large Scale
Personalization has always been important in marketing, and automation is making it possible on a larger scale. By using AI and machine learning, marketers can create tailored experiences for each customer based on their preferences, behaviors, and past interactions with the brand.
This level of personalization not only boosts customer satisfaction but also increases engagement and loyalty. When consumers feel understood and valued, they are more likely to become loyal customers and brand advocates. As automation technology continues to evolve, we can expect personalization to become even more advanced, enabling businesses to forge deeper connections with their audience. As your company has tiny homes for sale California, personalized experiences will ensure each customer finds their perfect fit, fostering lasting connections.
Integration Across Channels
Another trend shaping the future of marketing automation is the integration of multiple channels into a cohesive strategy. Today’s consumers interact with brands across various touchpoints, from social media and email to websites and mobile apps. Marketing automation platforms that can seamlessly integrate these channels and deliver consistent messaging will have a competitive edge. When creating a comparison website it’s important to ensure that the platform effectively aggregates data from diverse sources and presents it in a user-friendly manner, empowering consumers to make informed decisions.
Omni-channel integration not only betters the customer experience but also provides marketers with a comprehensive view of the customer journey. By tracking interactions across channels, businesses can gain valuable insights into how consumers engage with their brand, allowing them to refine their marketing strategies for maximum impact. Lastly, integrating SEO services into omni-channel strategies boosts visibility and helps businesses better understand and engage with their customers across different platforms.
The Human Element
While automation offers many benefits, it’s crucial not to overlook the human aspect of marketing. Despite advances in AI and machine learning, there are still elements of marketing that require human creativity, empathy, and strategic thinking.
Successful marketing automation strikes a balance between technology and human expertise. By using automation to handle routine tasks and data analysis, marketers can focus on what they do best – storytelling, building relationships, and driving innovation.
Conclusion
The future of marketing automation looks promising, offering improved efficiency and results for businesses of all sizes.
As AI continues to advance and consumer expectations change, automation will play an increasingly vital role in keeping businesses competitive.
By embracing automation technologies, marketers can simplify processes, deliver more personalized experiences, and ultimately, achieve their business goals more effectively than ever before.
MARKETING
Will Google Buy HubSpot? | Content Marketing Institute
Google + HubSpot. Is it a thing?
This week, a flurry of news came down about Google’s consideration of purchasing HubSpot.
The prospect dismayed some. It delighted others.
But is it likely? Is it even possible? What would it mean for marketers? What does the consideration even mean for marketers?
Well, we asked CMI’s chief strategy advisor, Robert Rose, for his take. Watch this video or read on:
Why Alphabet may want HubSpot
Alphabet, the parent company of Google, apparently is contemplating the acquisition of inbound marketing giant HubSpot.
The potential price could be in the range of $30 billion to $40 billion. That would make Alphabet’s largest acquisition by far. The current deal holding that title happened in 2011 when it acquired Motorola Mobility for more than $12 billion. It later sold it to Lenovo for less than $3 billion.
If the HubSpot deal happens, it would not be in character with what the classic evil villain has been doing for the past 20 years.
At first glance, you might think the deal would make no sense. Why would Google want to spend three times as much as it’s ever spent to get into the inbound marketing — the CRM and marketing automation business?
At a second glance, it makes a ton of sense.
I don’t know if you’ve noticed, but I and others at CMI spend a lot of time discussing privacy, owned media, and the deprecation of the third-party cookie. I just talked about it two weeks ago. It’s really happening.
All that oxygen being sucked out of the ad tech space presents a compelling case that Alphabet should diversify from third-party data and classic surveillance-based marketing.
Yes, this potential acquisition is about data. HubSpot would give Alphabet the keys to the kingdom of 205,000 business customers — and their customers’ data that almost certainly numbers in the tens of millions. Alphabet would also gain access to the content, marketing, and sales information those customers consumed.
Conversely, the deal would provide an immediate tip of the spear for HubSpot clients to create more targeted programs in the Alphabet ecosystem and upload their data to drive even more personalized experiences on their own properties and connect them to the Google Workspace infrastructure.
When you add in the idea of Gemini, you can start to see how Google might monetize its generative AI tool beyond figuring out how to use it on ads on search results pages.
What acquisition could mean for HubSpot customers
I may be stretching here but imagine this world. As a Hubspoogle customer, you can access an interface that prioritizes your owned media data (e.g., your website, your e-commerce catalog, blog) when Google’s Gemini answers a question).
Recent reports also say Google may put up a paywall around the new premium features of its artificial intelligence-powered Search Generative Experience. Imagine this as the new gating for marketing. In other words, users can subscribe to Google’s AI for free, but Hubspoogle customers can access that data and use it to create targeted offers.
The acquisition of HubSpot would immediately make Google Workspace a more robust competitor to Microsoft 365 Office for small- and medium-sized businesses as they would receive the ADDED capability of inbound marketing.
But in the world of rented land where Google is the landlord, the government will take notice of the acquisition. But — and it’s a big but, I cannot lie (yes, I just did that). The big but is whether this acquisition dance can happen without going afoul of regulatory issues.
Some analysts say it should be no problem. Others say, “Yeah, it wouldn’t go.” Either way, would anybody touch it in an election year? That’s a whole other story.
What marketers should realize
So, what’s my takeaway?
It’s a remote chance that Google will jump on this hard, but stranger things have happened. It would be an exciting disruption in the market.
The sure bet is this. The acquisition conversation — as if you needed more data points — says getting good at owned media to attract and build audiences and using that first-party data to provide better communication and collaboration with your customers are a must.
It’s just a matter of time until Google makes a move. They might just be testing the waters now, but they will move here. But no matter what they do, if you have your customer data house in order, you’ll be primed for success.
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