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Hur video kan humanisera ditt varumärke 2022 & andra insikter från Wistias VD

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How Video Can Humanize Your Brand in 2022 & Other Insights from Wistia's CEO

One of the main things we’ve learned during the COVID-19 pandemic in regards to how people consume content is that they want to be entertained in different ways.

Consumers want the convenience of being able to consume content where they spend the most time, and on their own terms. If your brand doesn’t give consumers this option, then you’re missing out on a big fraction of your audience — that’s where the powerful tool of video comes into play.

In our recent 2022 State of Video Report, we found that people were watching more videos than ever before in 2020 as many spent extended periods of time at home due to the pandemic. But even more shockingly, as the world opened up and employment rates rose, consumers watched even more video content.

With all this talk about video, you may be wondering a few things: What length should my video be? How do I create videos that stick? And where should I promote my videos?

In other words: What’s the best video marketing strategy for 2022 and beyond? 

HubSpot Blog Research surveyed 518 video marketers in the U.S., Germany, France, Japan, Australia, and the U.K. to find out about their goals and strategies going into 2022. Let’s dive into what you need to know so you can make your next, or first, video strategy a success.

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What is the optimal length of a marketing video?

Short and sweet is generally a safe strategy — especially if your company is just starting to use video. According to 36% of video marketers, the optimal length of a marketing video is one to three minutes.

optimal marketing video length according to HubSpot research

If you’re new to video, starting with short-form videos will help you get a feel for what resonates with your audience and where you can add the most value.

Consumers are inundated with videos, so it’s critical to create meaningful content that can be consumable within a few minutes. Shorter videos are great for establishing an initial connection where you can introduce your brand or product. For instance, a snappy video showcasing a product feature can build interest and anticipation before a product launch.

We know that time, resources, and cost are three major barriers to creating videos.

The solution? Shorter videos — they are less time-consuming, perfect for various platforms (like social media), and typically cheaper to produce.

Short-form videos lead in usage (58%), ROI, lead generation, and engagement. So, if you’re looking to get more bang for your buck, then shorter videos are the way to go. In fact, 83% say the optimal length is under 60 seconds.optimal length of short-form video hubspot research

Believe it or not, longer videos are also on the rise. With more brands planning to create original branded series, product-specific demos, case studies, and customer stories this year, it’s important to find what works best for your company and audience.

What people are willing to watch is correlated to how connected they are to your brand or video topic. Don’t underestimate how much time someone will spend with your brand.

People who want to learn more about your company or product will do so through long-form video content, such as a webinar.

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Yes, shorter videos will be the most leveraged form of video this year, but don’t take creating long-form video content completely off the table.

Which social media channels should your content live on?

Most B2B marketers often don’t take a video-first approach when it comes to their social media strategy.

But here’s why you should.

Social media is the top channel used to share marketing videos (76%) and has the biggest ROI by far. Incorporating video into your social media strategy differentiates your brand and can bring your brand’s story to life in ways that other content can’t.

So, what social platform(s) should you use? Begin by identifying your business and marketing goals. Once you have those set, nail down your strategy by figuring out how video will meet those goals. This will help give your video strategy a framework and determine which social media channel can tell your story.

For example, while Instagram is the top social media platform for ROI, engagement, and lead generation for marketing videos, that doesn’t necessarily mean it’s right for your brand. Figuring out what social platforms to use depends on whether your brand is B2B or B2C, and what type of video you want to create.

Customer stories or case studies might do really well on a landing page, whereas company culture videos would do really well on LinkedIn.

For B2B, LinkedIn and Twitter – my personal favorite social channels – are good places to start. You may gradually incorporate other platforms into your social media strategy, but if you aren’t engaging on LinkedIn and Twitter, then you’re missing out on a big opportunity.

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If you’re B2C, you should be on Instagram, TikTok, and Facebook.

Do video marketers create videos in-house or with an agency? 

Have I convinced you yet that your brand needs to start using video? If your answer is yes, you may be wondering if you should try and create videos yourself or hire an agency.

While nearly half (49%) of video marketers create videos both in-house and with an agency, it can be tough to figure out what route you should take.

do marketers create videos in-house according to hubspot research

If you’re thinking about doing video in-house, you need to figure out what types of video and how many you want to create for your business.

Maybe you want a video that answers frequently asked questions or one to onboard new users. These types of videos don’t always need the flashiness of a branded series. Doing videos in-house can help save you money and empower your team to get involved. And, there are certainly many DIY resources to help you create video in-house.

You may even have employees who have video experience and can help pitch in. HubSpot’s report found that 69% of video marketers own their video equipment.

do marketers rent video equipment or own according to hubspotAdditionally, we found that most companies use their own in-house video experts to create video content on a weekly or monthly basis. Other companies rely on a mix of talent, calling on frilans help and video production agencies to fill in the gaps.

Agencies that specialize in marketing videos are certainly worthwhile if you are looking to create an array of public-facing video content. Zeroing in on an area of your business where video can make a big splash will help the agency tailor a video strategy that meets your goals.

I suspect that companies are going to invest more of their time in creating in-house videos in the coming years — but most of these videos will be created by people whose job isn’t strictly focused on video.

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Whether it’s someone on your design team creating a product tutorial or your CEO leading a webinar, there will be an uptick in businesses that leverage internal resources to create their video content. The good thing is that there is countless video editing software that your company can use.

According to HubSpot’s Blog Research, Adobe Premiere Pro (36%) and iMovie (18%) are the most popular video editing software, but you’ll definitely want to explore all your options.    

best video editing software according to hubspot research

Thinking about doing more in-house video content? Make sure you have the right amount of people helping with your video content.

The majority of marketers (45%) have two to five people on dedicated video marketing teams; with another 37% reporting six to 10 on a dedicated video marketing team, and 15% reporting 10 or more employees on a video marketing team.

While this is dependent on your business and where you are in your video journey, it’s important that you have a solid in-house team that can handle the amount of video that you intend to put out there.

How do you create better videos? 

The most important factors for creating an effective marketing video are effectively promoting your video (36%), capturing viewers’ attention in the first few seconds (36%), and keeping your videos short/concise (33%).

All marketers want their videos to be successful — but what your audience takes away from your video content is perhaps the most important.

most effective factors for creating video content according to hubspot

As an example, let’s say your video isn’t getting enough clicks. You need to put yourself in the consumers’ shoes and figure out why they didn’t engage with your video. More times than not, they aren’t getting what they expected.

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To solve for this, you’ll want to ensure your video thumbnail is encouraging people to click your video. Your thumbnail offers a first impression of your video, so make sure you use it to tell potential viewers what your video is about.

Interest wanes as viewers get distracted or realize the video isn’t for them. The best way to grab the attention of viewers is to hook them the moment the video starts. For example, the John Wick: Chapter 3 – Parabellum trailer tells viewers the title of the movie within the first few seconds rather than saving it to the end.  

You also need to approach video creation similar to how a journalist writes a news article — where the first line is the entire crux of the story — rather than approaching a video as a movie. It’s often better to put what consumers need to know upfront.

Once you’ve created a dynamic video that grabs viewers’ attention, it’s time to start thinking about promotion. While the most effective video promotion strategy is promoting on social media (63%), there are other effective, and fun, ways to get the most out of your video.

future of video according to wistia cofounder

Placing videos in unexpected places

Ever click a link and wind up on a 404 error page? This can be frustrating for the consumer, but use this as an opportunity for your brand. Making your 404 pages friendly and helpful to avoid deterring potential customers can go a long way. Add videos to these pages to help guide viewers back to the main page and highlight your products in a non-intrusive way.

Creative looping videos or videos of team mascots can help customers feel connected to your brand. If you’ve ever found yourself on a 404 error page on the Wistia site, chances are you have seen our team mascot Lenny:

wistia 401 page leading to a videoEmail signatures are another great place to add videos. Adding video to your employees’ email signature can really make your brand memorable and can capture the attention of new customers. A personalized video connecting them to your brand in an email signature can really go a long way in building trust and loyalty.

What type of videos will brands start making in the future?

Video content showcasing your products/services is the most leveraged type of content and has the highest ROI, according to 66% of those who use it. Content that reflects your brand’s values is the second most leveraged type of video content. With this in mind, you need to figure out how you want to portray your brand within the content.

Do you want it to be relatable? Would adding a nostalgic element to your video add value? Asking yourself these questions will help kickstart the video process. Trendy, funny, and interactive content all have high ROI and can boost engagement.

Nostalgic content and user-generated content (UGC) consistently rank in the least popular types of video content, though nostalgic content will still see 19% of video marketers using it for the first time this year, compared to 3% for UGC.

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Let’s face it, millennials are becoming the decision-makers. Marketers need to focus on incorporating emotional elements into the content they produce. Topics that harken back to millennial youth, like Saturday morning cartoons, is a great way to instill nostalgia and emotionally connect with viewers.

future of video according to wistia ceo

What comes next?

Once you make a video and feel confident, you have the power to make more. As companies invest in video, I predict they’ll put out more short, authentic, niche, and relatable content. Why? Because this type of content is what consumers crave. Video helps to humanize your brand and makes consumers feel like they can relate to you.

Brands need to figure out how to not only educate, but also entertain. With so many brands competing for viewers’ attention, it’s up to you to keep people coming back to your brand. With the right video strategy, you’ll be able to achieve strong, lasting relationships with your audience.

Discover videos, templates, tips, and other resources dedicated to helping you  launch an effective video marketing strategy. 

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Varför interna kunder kommer att döda din innehållsstrategi

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Why Internal Customers Will Kill Your Content Strategy

I see one mistake derailing great content marketing strategy again and again in my rådgivning practice.

Businesses set up their content teams as internal agencies to serve internal ‘customers’ in other departments.

Why is that a problem?

Sometimes this approach incorporates some priority planning. Usually, this planning involves internal “stakeholders” who decide the significant themes or the priority for tackling content requests.

But just as often, no planning or prioritization occurs. The content calendar is a to-do list based on ad hoc requests from various other teams. And the content team becomes Kinkos, racing to churn out assets as orders pour in.

Eventually, the content team fails to live up to expectations, the content is imbalanced, and the creators and producers burn out.

So, when the content strategy needs a reboot – and it will – how do you align the new content approach with internal customers’ expectations?

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First, stop thinking of them (or letting anyone else think of them) as your customers.

To reboot your #ContentStrategy, stop thinking of internal teams as customers, says @Robert_Rose via @CMIContent. Klicka för att tweeta

Stakeholders are investors, not customers

In marketing, we throw around the term stakeholders to refer to people affected directly by your efforts. That list is long – content and marketing touch almost every other function (business leaders, IT, sales, communications, public relations, product, and external groups like partners and investors).

But a funny thing happens when I ask the content team if they consider themselves to be stakeholders in sales or comms. The content team leaders laugh softly and say, “Oh no, they’re our customers.”

That’s not ideal. I once worked with a B2B company where the content marketing team existed to respond to the product marketing team’s requests for “thought leadership” to accompany new product launches. But the product marketing team viewed thought leadership as lightly veiled customer success stories or fact-filled technical schematics of how their product worked.

How did this approach work? Not well. The product marketing team loved the content. But the potential verklig customers didn’t.

Content teams achieve consistent success only when they’re elevated to stakeholder status. In other words, content strategy and content marketing teams only succeed when they lead strategic content efforts alongside their peers instead of serving as on-demand content production resources.

#ContentMarketing teams succeed only when they lead strategic content programs instead of producing on demand, says @Robert_Rose via @CMIContent. Klicka för att tweeta

Annons

Marketing and content teams are skilled practitioners of a professional discipline. They’re not there to “service” the stakeholder groups but to learn, align, and work with them. Those groups are invested in content’s success because it means that, as a result, they succeed.

Internal stakeholders (also like investors) can serve as independent sources of information. They can offer details to inform priorities and insight to improve processes, and cooperation to attract new investment. Or they can also sabotage every effort you make and profit from your misery.

So, interviewing and getting stakeholder alignment is critical when implementing a new approach to content strategy or content marketing.

Here are three steps you can take to treat stakeholders as investors in your process and get alignment on your proposed approaches.

1. Segment your investor stakeholders

One of the keys to getting alignment is to identify the different types of stakeholders that will be critical to ensuring traction for your new content approach:

Influencers. Get input from and align with stakeholders who hold an influential position or control your budget. Influencer stakeholders may not have much to do with the content or even care much about it. But unless you win them over, your cause is sunk.

Champions. These cheerleaders will stand behind you, support your efforts, and be early adopters of new ways of doing things. Identify these quickly (some might also be part of the influencer group).

Detractors. You’ll potentially encounter two categories of these naysayers. One set includes people who oppose change because they see nothing in it for them. The other set consists of those who are apathetic. When you ask about their participation or agreement, they say something like this: “Well, it’s not no.” They sit back and see how the politics play out before helping or actively detracting.

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Decision makers. Decision makers are just what they sound like – they’re the people who make decisions that help or prevent your efforts from turning into success.

Participants. These individuals have an active stake in your approach and will be responsible for making it work. They have functional expertise in one of the adjacent areas your content strategy will affect.

As you might expect, people may share multiple attributes. You may have champion influencers or detractor participants. The key is to not view them in terms of how to get their nod of approval or “buy-in” to the content team process. Instead, see them as investors in an additive piece of your shared process.

2. Design discussions, not interviews

Once you’ve identified who’s who, it’s time to meet with them to gather information and gain alignment.

Remember, every objection to change is an explicitly stated fear of uncertainty.

A common mistake in stakeholder alignment is to hear objections from detractors as “customer” requirements that you must meet to pass their approval. But the objections may be simple concerns about their own challenges that, once addressed, disappear.

Another mistake is to consider approvals from champions as full-throated agreements. The approvals might be lukewarm – like the “not no” detractor response.

Stakeholder interviews aren’t focus groups that show you what your customers need. If you treat them that way, don’t be surprised when those same stakeholders don’t care about all the features you added to your service – even if they were the ones to suggest them.

Annons

So don’t design your discussions solely around what information or requirements you need to gather to complete your business case or plan. Instead, use the chance to uncover what each stakeholder needs to become an investor in your mutually beneficial approach.

With that understanding, you’ll gain the ability to lead them, leverage them, or learn from their needs.

3. It’s a process, not a project

The investor relations part of your job begins once you get your initial buy-in and continues throughout your tenure in whatever role you have.

You’ll have multiple discussions with stakeholders before you’ve built your case, once your case is approved, after implementation has begun, and again as you manage your overall process.

I remember one successful, award-winning content marketer hearing her project invoked as a best-in-class case study for the zillionth time at Content Marketing World and saying to me: “I wish somebody would tell my stakeholders that. I’m still fighting for budget, relevance, and buy-in every single day.”

HANDPLOCKAT RELATERAT INNEHÅLL:

All customers are stakeholders, but not all stakeholders are customers

Now, of course, customers are the one missing group in my list of stakeholders. And they’re the critical stakeholder in any marketing content strategy.

But they’re a different class of stakeholder. Don’t conflate them with internal stakeholders.

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Don’t conflate internal stakeholders with customers, says @Robert_Rose via @CMIContent. Klicka för att tweeta

The strategist and author Eli Goldratt once wrote, “Tell me how you measure me, and I will tell you how I will behave. If you measure me in an illogical way, don’t complain about illogical behavior.”

Seeing content teams as internal vendors built only to delight internal customers sets the wrong objective. It encourages the idea that all internal stakeholders are the same as customers – and that success means meeting all their needs.

But while all customers are stakeholders, not all stakeholders are customers. Most are better treated as investors – a key constituency that benefits from a co-created approach to content as a strategy.

Don’t serve them. Instead, lead them. That’s how you’ll make their investment of time, money, effort, and information more and more valuable.

It’s your story. Tell it well.

Get Robert’s take on content marketing industry news in just five minutes:

https://www.youtube.com/watch?v=videoseries

Watch previous episodes or read the lightly edited transcripts.

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Prenumerera till arbetsdags- eller veckovisa CMI-e-postmeddelanden för att få Rose-Colored Glasses i din inkorg varje vecka. 

Omslagsbild av Joseph Kalinowski/Content Marketing Institute



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