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The Ultimate Guide to Hiring a PR Agency in 2023

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The Ultimate Guide to Hiring a PR Agency in 2023

Vanessa Carlton said it best: Your company is making its way downtown, faces pass, and you’re “success” bound. See what I did there? Anywho, your company is on its way. But how do you communicate that with your stakeholders and the public?

Between blog writing, drafting ad copy, and setting up an email workflow, it’s hard to make time for brand awareness and media management. That’s where a public relations (PR) agency can help.

Download Now: Free Press Release Template

According to the Public Relations Society of America (PRSA), “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” In today’s world, PR and marketing overlap and intertwine, making it necessary to work together.

You might have questions about how your marketing team and a PR agency can work together like, “What will a PR firm do?” or “What services does a PR agency provide?”

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Below, you’ll learn everything you need to know about hiring a PR agency. And if you’re in a pinch, jump to the information you need:

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While the duties of public relations and marketing can overlap, the two serve different functions. Allie Decker, a writer on HubSpot’s pillar page team, wrote about public relations and marketing in this blog. She says, “The main goal of PR is to boost the reputation of your brand. On the other hand, the main goal of marketing is to drive sales.”

PR and marketing can work together by aligning their goals. For instance, people may become aware of your brand through PR tactics such as organic social media presence, and then convert into sales from your marketing tactics such as Facebook ads. With PR and marketing collaborating on strategic messaging, you’ll build your reputation and drive more sales.

1. Reputation management

Reputation management is one of the main services that public relations firms offer. Tactics might include email newsletters, messaging on website copy or blog content, social media management, responding to reviews, and engaging with followers.

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For instance, Taco Bell uses social media to build its reputation. In the example below, Taco Bell responds to a customer on Twitter with an authentic, engaging tweet making the brand relatable and boosting its reputation.

Taco Bell maintains brand on Twitter.

Image Source

2. Crisis management

According to data from PwC, 69% leaders have experienced at least one corporate crisis in the last five years — with the average number of crises experienced being three. Your company will most likely face at least one crisis during your tenure. That’s why you might have a PR firm come up with a crisis communication plan so you’re prepared when the time comes.

For example, Susan G. Komen for the Cure, a leading breast cancer charity, faced the consequences of lacking a crisis communication plan in 2012. They stopped funding Planned Parenthood’s breast cancer screenings after seven years of funding. When Planned Parenthood made the announcement, the story went viral on social media with attacks coming from all sides. Komen waited a while to respond, put up a video failing to take responsibility, and then reversed the decision.

According to PRSA, there are many lessons to learn from Komen’s mistakes, including “Don’t position yourself as a victim. It won’t work.”

3. Media relations

One way to build your reputation and get your name out there is through the media. PR firms can handle the relationship between the media and your company. Tactics include writing pitches to journalists and influencers to attain mentions in industry news and get more media coverage.

For example, if you own a sustainable beauty company, a PR firm might pitch you to the Organic Bunny blog for an interview about sustainable beauty products.

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4. Social media

Social media is a large factor in reputation management and one of the main ways to communicate with your audience, so maintaining your social media accounts can become a public relations tactic. Since you own your social media accounts they’re an easy way to build your brand. Plus, your social media strategy might involve engaging with influencers in your niche.

In the example below, Poo-Pourri uses its own social media account to boost its reputation and spread the word about an earned media opportunity. Also, note how the founder is active in the community, attains media coverage, and builds her company’s brand.

Poo-Pourri uses social media to boost brand reputation.

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5. Speech writing

Speech writing is a useful public relations tactic that you might use if your company holds press conferences and events or your employees speak at industry events. Any speeches given on behalf of your company should represent your brand as a whole. If anyone in your company has to give a speech, you might consider hiring a PR agency to handle the strategic messaging.

In the example below, Tim Cook, Apple’s CEO, and other members of his team, give several speeches about new products and updates during Apple’s annual innovation event. Apple may or may not have worked with a public relations firm, but this is a great example of an event where you might talk to a PR firm about the strategic and brand messaging.

6. Press releases

Your company might have to write a press release to announce new products, launches, campaigns, or movements. This tactic goes hand-in-hand with media relations. For example, if you work at a shoe company and want to start a movement on Twitter to #walkmore, a PR firm can write a press release to announce the campaign and hopefully attain media coverage.

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7. Event planning

Event planning can be a marketing and public relations tactic to promote your brand, product, or service. If your company puts on an event for the purpose of boosting your brand reputation, you might consider working with a PR agency. A PR agency can help communicate with your stakeholders and publics, attain media coverage, and plan your event.

For example, INBOUND, an annual experience event for those in the marketing industry, is an event that is used to elevate the INBOUND brand. At this type of event, INBOUND provides value to the public, while also boosting its brand reputation. While this event is planned internally by INBOUND, it’s a good example of the type of event that a PR agency could help plan.

8. Outreach

Do you want to ensure your company is active in your niche’s community, including trade shows and events? A PR agency can help with that. Public relations firms use outreach as a tactic to boost brand reputation and increase brand awareness. For example, if you work at a fish store, your public relations firm might reach out to the Global Pet Expo to attain a booth at the event. Then, they might promote your involvement through social media, a press release, and media interviews.

9. Market research

The most important element to communicating and building relationships with your publics is to understand them. That’s why a PR firm would likely use market research as a tactic. They might use surveys, feedback forms, or focus groups to learn about your target audience. For example, if you own a protein company, a PR firm might send out surveys to see who buys your protein, what kind of flavors they want, and what they value in a protein company.

10. Media training

Many companies and brands in the public eye undergo media training. Media training is a tactic public relations firms use in order to produce consistent, strategic messaging for the brands they work with. If your company or brand will have several employees speaking in public, everyone should be on the same page in regards to messaging. If there is only one person who will be the face of your brand, it’s important to anticipate common reporter questions and have canned answers prepared.

In the example below, the Kardashians attend media training to practice answers to the most controversial questions reporters ask them. As a brand, the Kardashians have a lot of moving parts, and the family had never discussed or practiced the messaging they’d use when talking to the media.

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11. Internal copywriting

Writing internal copy is a public relations tactic PR agencies use to communicate with employees. Your employees are a stakeholder and public of your company, so a PR firm could manage that relationship. You might need to communicate with your employees to discuss major changes, build morale, or celebrate successes.

Our tip from HubSpot is to have a main communication channel where communication is stored and disseminated. For example, HubSpot has an internal Wiki (see screenshot below), where our employees, who span seven countries, can communicate.

HubSpot uses internal hub to communication to employees.Image Source

The different types of PR firms vary depending on the services they offer and the publics they serve. There are general and specialized PR agencies.

1. General strategic communication

A general public relations firm will handle all aspects of your PR strategy. They will be responsible for building your reputation and brand awareness through many of the tactics described above, including social media, media relations, internal communication, and more. A general communication PR firm is a good fit for you if you need help with several public relations tactics.

2. Press communication

A PR agency that specializes in press communication will focus on media outreach, pitch writing, attaining media coverage, and getting interviews with journalists or influencers. If you only need to work with a PR agency in order to improve your media coverage, a specialized firm might be an option to consider.

3. Crisis management

A crisis management PR agency can strategize and implement a crisis communication plan. Typically these firms are used on a temporary basis, to either draft or implement a plan when your company experiences a crisis.

4. Internal communication

Internal communication PR firms specialize in disseminating information to your employees. Whether it be through a monthly newsletter or an internal hub, they will facilitate employee communication.

5. Community management

A community management PR firm focuses on managing customer relations. They will handle the communication between you and your community in places like Facebook Groups and social media.

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6. Nonprofit public relations

A nonprofit PR firm specializes in working with specific organizations rather than focusing on certain tactics. Nonprofits will typically have different rules and regulations when it comes to communicating with its publics, which is why many firms specialize in nonprofit. A nonprofit PR firm will work with organizations in industries such as health, medical, or charity.

7. Public affairs public relations

Similar to a nonprofit firm, a public affairs PR firm specializes in working specifically with government officials as a communication tool. For example, if your company wants to endorse a political candidate or a government official wants to be a spokesperson for your company, a public affairs PR firm can manage that relationship.

1. Set your objectives

Now that you’ve decided to hire a PR agency, your next question might be something like, “How do I even start?”

To begin, start thinking about your goals. Answer questions like “What do I want to accomplish by working with a PR agency?” and “How can a PR agency help my company?” When you begin working with a PR firm, you’ll most likely draft SMART goals. SMART goals are specific, measurable, attainable, relevant, and time-bound.

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Once you have an idea of your goals, our next tip is to think about what type of PR firm can help you meet those objectives (see types of PR firms above). For example, if your company has experienced a social media crisis like Komen (described above) you might want to work with a crisis management firm. On the other hand, if you work at a nonprofit charity foundation like the Red Cross, you might work with a nonprofit public relations agency.

2. Create a budget

Before you begin researching which PR agency you want to work with, create a budget. Consider how much you’re willing to spend on public relations efforts. You should be able to answer questions like “Will this come out of our marketing budget?” or “What percent of our budget can we contribute to PR?”

Megan Conley, a video editor/animator at HubSpot, writes about creating a budget in this blog. To create a budget, she says:

  • Align your goals with your budget
  • Consider hidden costs
  • Remember your priorities (think of those SMART goals)

To get better at prioritizing your PR line items, download the PR Budget Template (included in the 8 Budget Templates to Manage Your Marketing Spend).

You can also check out the average 2021 rates for a PR agency below.

3. Research PR firms

With your goals and budget in hand, begin researching the right kind of PR agency you’ve decided to work with. Gather information on their reputation, reviews, cost, social media presence, testimonials, clients, etc.

Aja Frost, a senior SEO strategist and former writer for the Sales blog at HubSpot, writes about creative prospect research strategies in this blog. These same strategies can be applied to researching a PR agency.

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Frost suggests:

  • Look at their company’s job page: This will give you an idea of their current objectives and what tactics they’re focusing on. For example, are they developing a social media team or looking to hire an expert in crisis management?
  • Look for strategic announcements: By researching for announcements, you can learn about initiatives, successes, new strategies, and their own brand reputation. It’s important to consider how they handle their own PR.
  • Read the shareholder letter: This gives you an idea of their financial strength, unique value proposition, and accomplishments. You want to find a reputable PR agency to work with.
  • Go on Glassdoor: Glassdoor is a great place to learn about employee reviews, company culture, and goals. This will give a good idea of their reputation.

4. Write a list of questions to ask

After thoroughly researching different PR agencies, create a shortlist to contact. Before you contact an agency, write down a list of questions to ask.

You’ll want to learn about:

  • Price
  • Experience/expertise
  • Previous clients
  • Prior successes
  • Reviews/testimonials

See examples of questions to ask a PR agency below.

5. Have meetings

Armed with your questions, your next step is to have meetings with different PR agencies. Go through your list of questions and gather the information you need to make a decision. For these meetings, our tip is to pay attention to who you have chemistry with. It’s always easier to work with people who are adaptable and can have an intelligent conversation about your strategies. After your meetings, compare the proposals you receive, from price to strategy.

6. Set expectations

Once you’ve decided which PR firm you want to work with, ensure you’ve made your objectives and goals clear. Set up a clear line of communication, while also defining your expectations. Talk with your PR agency about your SMART goals and identify how you’ll measure success.

7. Onboard your PR firm

The final step to hiring a PR agency is to go through the onboarding process with them. Figure out who your main point of contact is and discuss your communication goals. Ask questions like, “How often will we touch base?” or “How will we track the results of our work together?”

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Questions to Ask a PR Firm, Agency, or Rep

1. “Do you specialize in a certain industry?

There are different types of PR firms (see examples above) that you might work with. Before you hire a PR agency, find out if they specialize in a certain industry or have only worked with certain kinds of businesses. This will give you an idea of how and if they can help your company.

2. “How will you get us media coverage?

It’s important to find out what tactics the agency uses to gain media coverage. In addition, see if they mention their media list when they answer this question. Most PR agencies have a media list and have built relationships with people in the industry. Also, see if they have any new strategies or tactics that you haven’t heard of before, such as influencer marketing or guerilla marketing.

3. “How do you measure success?

An important quality of any marketing or public relations agency is to be able to track ROI. Every agency should have a system in place for tracking results and analytics for their campaigns. Also, see what success looks like for them. Ask questions like “How have you tracked success for previous clients?”

4. “How do you plan to work with our marketing team?

When you hire a PR agency, you should consider how they will work with your marketing team. The two go hand-in-hand, especially because some tactics might overlap. Ask questions like “How do you account for our marketing team when you plan a campaign?” or “How do you communicate what your agency is responsible for versus our marketing team?

5. “What do the first few months look like?

Figure out how they plan to get started. Do they focus on market research in the first few months? How long would that take? It’s important to figure out how they get started with their clients and what their strategy would look like for your company.

6. “What’s your pricing structure?

Of course, budget is one of the main points you want to inquire about. Learn about their pricing structure. Ask questions like “Do you price per project, per hour, or a retainer fee?” and “How often do you charge?” Affording your PR agency is the main priority.

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7. “Can I see work you’ve done for businesses in my industry?

Again, you want to see that they’ve had success with other businesses or brands in your industry. This tells you that they might have a media list they can contact right away. It also lets you know they can be successful for you, because they’ve done it before.

8. “Can I contact past clients?

Once you know that a PR agency has seen success with other brands, ask for references. Ask previous clients questions like “Was [PR agency] enjoyable to work with?” and “How did they measure success for you?”

9. “Do your employees have experience working in marketing and sales as well?

This is an important question to ask because your PR agency should understand how marketing, sales, and PR all work together to drive sales. If its employees have experience in marketing and sales, they will understand the context of how PR fits in your strategy.

10. “Who would I be working with?”

Ask about their systems. The PR agency you work with should have a communication plan in place. Figure out what their team structure is like. Will you have one point of contact, like an account manager? Or will you work with several people on the team depending on the project?

11. “How can your company grow with us?”

As your company grows, you want to have a PR agency that can understand your needs from startup to scale up. Ask if they’ve worked with brands of all sizes and see if they’ve worked with anyone from the startup to enterprise.

Now that you know the right questions to ask, here’s some of the best PR agencies your business can leverage.

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1. Otter PR

best pr agencies: otter pr

Otter PR is a leading public relations agency with a reputation for excellence in the business, technology, and healthcare sectors. The agency has been recognized for its innovative, result-driven approach, and has helped numerous businesses establish their brand and reputation in competitive markets — especially with emerging technology companies.

The agency has worked with various companies, from fintech disruptors to biotech innovators, and has helps them successfully communicate their value propositions to investors and customers alike.

Some of Otter PR’s biggest clients include notable names such as Splunk, Upgrade, ShareThis, and Rescale. With a roster of high-growth companies, Otter PR has proven its ability to deliver effective PR strategies that help businesses capitalize on growth opportunities and meet their objectives.

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Services Offered:

  • Media Relations
  • Reputation Management
  • Crisis Management
  • Media Training

2. Channel V Media

best pr agencies: channel v media

Channel V Media is a dynamic New York PR agency known for innovation and creativity. With a team of experienced PR professionals, the agency has helped clients achieve their marketing and communications objectives through a variety of services including media relations, event planning, and digital marketing.

One of the key strengths of Channel V Media is its experience in lifestyle and entertainment PR. This agency has expertise in working with celebrities, influencers, and entertainment properties makes them a great choice for businesses in the entertainment, fashion, beauty, and hospitality industries. They have helped clients secure valuable coverage in top-tier publications and media outlets, generating buzz and increasing their visibility in the market.

Some of the agency’s biggest clients include MTV, VH1, MySpace, and WWE. They have also worked with major brands such as Puma, Mini Cooper, and Target. With a focus on creativity and a track record of success in the lifestyle and entertainment sectors, Channel V Media is an excellent choice for businesses looking to stand out and capture attention in competitive markets.

Services Offered:

  • Public Relations
  • Retail Technology PR
  • Food and Beverage PR
  • Climate Tech PR
  • Fintech PR
  • B2B PR

3. BLASTmedia

best pr agencies: blastmedia

BLASTmedia is a top-notch PR agency that has a proven track record of delivering exceptional results for B2B SaaS and technology companies. With over 15 years of experience, the agency has established a reputation for excellence.

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One of the key strengths of BLASTmedia is their deep understanding of the B2B technology space. They have developed a wealth of experience working with emerging startups, as well as well-established brands, delivering effective PR strategies that help clients achieve their goals.

Some of the agency’s most notable clients include names like RingCentral and Trello. With a focus on B2B SaaS and technology clients, and a history of success with some of the biggest names in the industry, BLASTmedia is an outstanding choice for businesses looking to effectively communicate their value proposition, establish thought leadership, and achieve results in highly competitive markets.

Services Offered:

  • Media Relations
  • Thought Leadership
  • Content Creation
  • Measurement

4. Propllr

best pr agencies: propllr

Propllr specializes in startups and innovation-driven companies. With a team of experienced PR professionals, the agency has developed a unique approach to helping businesses build brand awareness, establish their thought leadership, and grow their customer base.

One of the key strengths of Propllr is its focus on startup and technology clients. They have worked with a variety of emerging companies across industries including fintech, healthcare, and enterprise software. They have helped startups raise venture capital, launch new products, and scale their businesses. It’s especially beneficial to companies looking for highly customized, tailored PR campaigns to help them stand out in crowded markets.

With a focus on startups and innovation-driven firms, and a proven history of success, Propllr is an excellent choice for businesses looking to establish themselves as market leaders and drive growth.

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Services Offered:

  • B2B Teach and Startup PR
  • Content Marketing

5. Firecracker PR

best pr agencies: firecracker

Firecracker PR has built a reputation for delivering exceptional results for technology, consumer product, and lifestyle brands. The agency has focused on storytelling and creativity and helped numerous businesses build brand recognition and awareness.

This agency specializes in crafting compelling stories that resonate with target audiences, and are highly skilled at securing media coverage in top-tier publications.

Some of Firecracker PR’s most notable clients include names like Adobe, AT&T, and Google. They have also worked with emerging companies such as Zest AI, Trade Coffee, and Bump Boxes. With a focus on storytelling and creativity, and a proven track record of success, Firecracker PR is an excellent choice for businesses looking to establish their brand, and build their reputation in highly competitive markets.

Services Offered:

  • Public Relations
  • Content Marketing
  • Social Media
  • SEO Marketing

6. NinjaPromo

best pr agencies: ninjapromo

Ninjapromo.io is a full service digital marketing company that offers stellar PR services. Its focus on data-driven strategies and measurable results makes it a great choice for businesses looking to amplify brand awareness and strengthen company reputation.

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One of the key strengths of Ninjapromo.io is their experience in e-commerce and consumer goods. They have helped numerous businesses develop and execute successful digital marketing campaigns, driving website traffic, increasing conversion rates, and growing their customer base. NinjaPromo has also aided businesses names like Philips, Clarks, and Johnson & Johnson.

Services Offered:

  • PR
  • Marketing
  • Branding
  • Video Production
  • App Development

7. The Silver Telegram

best pr agencies: the silver telegram

The Silver Telegram has a focus on high-level strategy and personalized service, the agency has helped numerous businesses build and maintain their reputations in highly competitive markets.

Some of the agency’s biggest clients include names like Deloitte, Nike, and MGM Resorts International. With a focus on strategic communications and reputation management, and a proven track record of success, The Silver Telegram is a great choice for businesses looking to protect and enhance their reputations, especially those in highly regulated industries such as healthcare, finance, and gaming.

Service Offered:

  • Competitive Analysis + Brand Audit
  • Custom Communication Strategy
  • Paid Media Relations
  • Brand Messaging

8. 5W Public Relations

best pr agencies: 5w public relations

5W Public Relations is a full-service PR agency that has a broad range of expertise in various industries. Its reputation is known to be particularly skilled in crisis management and reputation management, which makes it an excellent choice for businesses that operate in highly regulated industries or may face challenges regarding their reputations.

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With a focus on strategy, industry expertise, and a portfolio of successful campaigns, 5W Public Relations is an excellent choice for businesses that want a comprehensive PR solution that delivers consistent results.

Services Offered:

  • Integrated Campaigns
  • Crisis PR
  • Media Relations
  • Strategic Messaging
  • Issue Advocacy
  • Traditional and Earned Media

9. Ogilvy Public Relations

best pr agencies: ogilvy public relations

Ogilvy is one of the world’s largest and most recognizable PR agencies, offering a broad range of services including brand strategy, PR, and social media marketing. Its global network of offices, deep industry expertise, and reputation for creative excellence make them a great choice for businesses that want a comprehensive, multinational PR solution.

This agency has worked with a range of clients across industries such as healthcare, finance, and tech, delivering successful campaigns, and enhancing the brand’s image and recognition.

Some of Ogilvy’s biggest clients include names like American Express, Coca-Cola, and IBM. With a global presence and a celebrated history of excellence, Ogilvy is a great choice for businesses looking for a reputable PR agency with a deep industry expertise that can help them fulfill their strategic marketing goals and enhancing brand reputation.

Services Offered:

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  • Public Relations
  • Consulting
  • Advertising

10. Idea Grove

best pr agencies: idea grove

Idea Grove specializes in B2B technology clients. It acts as a strategic partner for tech companies and startups as they help them differentiate their brand and build their reputation.

rom cloud computing companies to cybersecurity, Idea Grove is particularly skilled at developing thought leadership strategies that can position businesses as leading voices in their industry. Additionally, its commitment to data-driven results and ROI makes the agency an attractive choice for businesses looking for quantifiable PR outcomes.

With a focus on B2B technology clients and a proven track record of success, Idea Grove is an excellent choice for businesses looking to enhance their brand profile and credibility in the technology market.

Services Offered:

11. Walker Sands

best pr agencies: walker sands

Walker Sands is a reputable marketing and public relations agency that specializes in B2B technology and professional services companies. Its strategic “Earn, Own, Paid, Shared” approach to PR ensures that clients receive a customized mix of tactics that caters to their unique needs and goals.

Walker Sands has built a strong reputation for delivering results-driven PR campaigns over the course of 18 years. Its successfully worked with numerous clients, including well-known brands such as Siemens, HP, Bing, and CareerBuilder. Businesses that are looking for a PR agency that can understand their industry’s unique challenges and can provide tailored solutions to address them would benefit the most from Walker Sands’ expertise.

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Services Offered:

  • Media Relations
  • Content Marketing
  • Thought Leadership Development
  • Demand Generation Strategies

12. 6 Degrees PR

best pr agencies: 6 degrees pr

6 Degrees PR is a full-service public relations agency that offers creative, strategic solutions to clients in healthcare, finance, technology, and consumer industries.

With over 12 years of experience and offices in Toronto and Vancouver, 6 Degrees PR has worked with a variety of clients from small startups to Fortune 500 companies like Ford, Samsung, and Walmart. Its team of seasoned PR professionals has earned a strong reputation for delivering outstanding results that help clients achieve their business objectives.

6 Degrees PR takes a creative and strategic approach to PR that focuses on ROI, and have a proven track record of delivering results that drive business growth and success.

Services Offered:

  • Media Relations
  • Event Planning
  • Influencer Marketing
  • Social Media Content Creation
  • Brand Awareness

13. BIGfish Communications

best pr agencies: bigfish communications

BIGfish Communications is a full-service PR agency based in Boston that specializes in working with technology-focused companies. With over 20 years of experience in the industry and a team of seasoned PR professionals, BIGfish Communications has built a solid reputation for delivering results-driven campaigns. BIGfish has worked with various clients, ranging from startups to large, well-established companies such as Logitech, ASUS, and Microsoft.

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Businesses needing PR services in the technology industry would benefit the most from BIGfish Communications’ expertise. Its deep understanding of the latest trends and insights in the industry and strong media relationships to leverage for secure coverage in top-tier publications. Its strategic approach to PR sets it apart from other agencies, emphasizing transparency and building strong partnerships with its clients.

Services Offered:

  • Media Relations
  • Strategy & Planning
  • Messaging & Positioning
  • Media Training

14. PressFriendly

best pr agencies: pressfriendly

PressFriendly is a highly effective PR service for businesses specializing in media relations, messaging, and content creation. With a team of experienced PR professionals who help businesses to craft their messages and communicate them effectively to the media. One of PressFriendly’s strongest solutions is its targeted media outreach, which involves identifying the most relevant journalists and bloggers in a particular industry and pitching them with engaging stories and news.

PressFriendly has a proven history of success in delivering results for businesses. They have helped clients to secure coverage in top-tier media outlets such as The New York Times, CNN, and Forbes, and have helped businesses to raise their profile and build their reputation. The company has received numerous accolades for its work, and has been recognized by publications such as TechCrunch and Fast Company as one of the leading PR firms in the industry.

Services Offered:

15. SmartBug Media

best pr agencies: smartbug media

SmartBug Media is an award-winning PR agency that provides a wide range of services aimed at boosting businesses’ marketing and PR efforts.

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SmartBug Media has a proven history of success in delivering top-notch PR services to their clients. They have helped businesses of all sizes and industries to build their brand, increase their web traffic, and generate leads. Their work has earned them numerous accolades including being named HubSpot’s 2020 Global Partner of the Year. Above all, SmartBug Media is an excellent choice for businesses looking to improve their PR efforts and achieve their marketing goals.

Services Offered:

  • Media Relations
  • Crisis Management
  • Content Creation

Find the Right PR Agency for You

Choosing the right PR agency for your business is a critical decision that can have a significant impact on your brand image and overall success. By understanding your business needs, researching potential agencies, and asking important questions, you can find the perfect PR partner to elevate your brand’s public image. Remember to choose a partner who understands your brand, shares your values, and has the experience and resources to help you achieve your goals.

Editor’s note: This post was originally published in October 2019 and has been updated for comprehensiveness.

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MARKETING

Unlocking Hidden Revenue: The Inbox Retargeting Methodology

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Unlocking Hidden Revenue: The Inbox Retargeting Methodology

Page conversion rates have ALWAYS been a problem. The simple fact is most people don’t convert even on the most optimized pages. 

What’s why traditional retargeting on ad networks has been so dang powerful. While retargeted leads come cheap, they still aren’t free. Worse, you’re back competing against your competition in the ol’ ad auction system.

For the last 6 years, I’ve been using a tactic called Inbox Retargeting to identify who lands on my key pages and directly reach out to them in their inbox.

No more ads. No more auctions. Just a targeted contact that showed they were interested, but didn’t quite take the leap yet.

Before I dive into the “What’s” and “How’s”, this tactic can only be used in the good ol’ US of A. If you aren’t in the states or don’t have clients in the states, you’re out of luck. Sorry!

How It Works

Inbox retargeting doesn’t take a lot of heavy lifting. I’ll share the strategy next but I wanted to start with some of the logistics.

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DISCLAIMER: I am not a lawyer or coder, so keep that in mind if technical or legal questions pop up.

If you have a website, you have tracking scripts, e.g.,  GA4, the Facebook Pixel, Heatmap software, etc…

To get started with Inbox retargeting, you just need to be able to copy and paste two scripts on your site:

  • A collection script: This fires and tries to identify the visitor

A suppression script: You’d fire this on your conversion confirmation pages, you don’t want people who converted to land in your Inbox Retargeting campaigns.

1710795438 253 Unlocking Hidden Revenue The Inbox Retargeting Methodology

The tech works off of a database of contacts in the United States that are eligible for emails, so it’s completely above board with your ESP. However, you’ll want to do a few things before you start treating them like a regular member of your email list.

We initially tested this on one of our paid media campaigns. We already had a really strong campaign that we wanted to squeeze more leads out of…and boy did we.

We were driving traffic from Meta (Facebook for the OGs) to this landing page:

1710795438 272 Unlocking Hidden Revenue The Inbox Retargeting Methodology

This page converts at 58%. Yeah, that’s a humble brag…deal with it.

Even with a 58% conversion rate, we’re still missing out on 42% of the traffic we’ve already paid for. That’s kind of a bummer.

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After we added the collection script to the page, they were able to capture a lot more leads. The conversion rate jumped from 58% to a very sweet 87% – that’s a 50% increase!

That was the impact on a single page, that’s when we knew it was time to go bigger.

The Strategy

Most of the tools out there, whether it’s Retention.com or Customers.ai, are going to charge based on the number of contacts. So it can get pretty easy to burn through contact credits if you run the script on every page you manage, your site and your clients’ sites included.

That’s why you’ll want to make sure to select pages that capture intent versus targeting all of your traffic.

ID Key Pages

Here are some of the pages you should consider adding the collection script:

  1. Campaign Landing Pages – If you’re paying to send someone to a page, the referring source piqued their interest. If they didn’t convert, you’d definitely want to follow up.
  2. Product Pages – If someone is viewing this page they’re evaluating a particular product they were interested in.
  3. High Intent/Value Content Pages – This could be your pillar content on your blog pages, podcast pages, or your top level service pages.
  4. Registration Pages – This is a subset of a landing page, but if someone got all the way to a registration or sigh up page, they’re a prime candidate for outreach.
  5. Cart Pages – People abandon carts all the time. If you weren’t able to catch their details during checkout, this is an ideal opportunity.

Effectively it’s any page where you’re pushing a specific action. While the above pages are the pages to choose from, a homepage is acceptable but will require a little more finesse when you follow up.

Map to Email Campaigns

Now that you’ve identified where you’re going to identify leads, you’ll need to map it to your automation tool.

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Most tools have a direct integration with your email service provider, but worst case scenario you may have to pass the data through a no code integration tool like Zapier.

Once you’ve worked out the digital plumbing, you’ll want to follow up based on the page the contact was collected on. Here’s how you should approach follow up:

  1. For Campaign Landing Pages – Give them the specific asset. They were interested in it, you’ve got their contact information, just hand over the goods. This builds good will at the start of the relationship.
  2. Product Pages – Send over the details of the product or product category they were viewing. This could be as simple as a reminder or you could build goodwill with a special offer or coupon.
  3. High Intent/Value Content Pages – Send over some of your best content or freebies that move people to the next phase of the Customer Value Journey.
  4. Registration Pages – Treat these like an “abandoned cart” type of email and get them to take that next step.
  5. Cart Pages – Same as “Registration Pages” but it’s, you know, an actual abandoned cart reminder. Similar to the product pages you could entice them to come back with a deal or coupon.
  6. Homepages – If you do run these on the homepage, you’ll need to do more of a reintroduction then transition to showcasing your best stuff.

Email Structure

The initial message you send needs to have a very specific flow. There are four critical things that need to happen when they open up your Inbox Retargeting message.

First, remind them about who you are and how they know you. This can be as simple as a, “Hey, thanks for stopping by…” message. Have some fun with it.

Next, you need to provide highly specific value based on their browsing intent. If you get this wrong, they’re just going to file your message under SPAM.

After that, you’ve got to set expectations with what they’re getting and now you’ll be communicating with them moving forward.

And Finally, you need to give them an EASY OUT. These campaigns have our highest unsubscribe rate, but that’s because we outright ask people to unsubscribe if they don’t want any additional contact.

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Once you’e gone through this, you treat them like one of your regular subscribers with all your fancy ascension automations, content emails, and promotional emails.

Here are the email stats from one of our PPC Campaigns:

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With an average open rate of 53.87%, we know there’s a base line interest in the deliverable. The click rate is DANG good for messaging visitors who didn’t convert.

Sure the unsubscribe rate is a little high for this campaign, but that is intentional. We push them to opt-out in the first email so we don’t get dinged later with complaints.

The Payoff: An Additional 109k Last Year

I mean, who doesn’t want another cool 100 grand for adding a script to your website and writing a couple of emails? Here’s how the numbers work out:

Last year, we identified 3,714 leads using this method. IMPORTANT: When I was pulling these numbers, I realized we installed the code wrong on some pages and missed out on about another 2k leads…oops!

Our average lead cost was ~$7, so the leads themself were a $26,000 additional value. This alone would be a reason to use the tech.

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BUT JUSTIN, did they convert?!

Yes!

We closed $36,000 in IPPC business from this lead source. For what we spent on those leads we’re looking at a 750% ROAS. Not too shabby.

The rest of the money we made was by selling this service to our clients. Since we run paid ads for clients, this method is a complete no brainer. We ran a pilot program and only offered this to a handful of clients last year, we averaged about 4k/month in sales.

We sold clients the leads at ~$2/lead for some of the niches we work in, that’s a steal. 

If you decide to sell this you need to make sure the client knows these are lower intent leads and will require longer term nurtures. If you follow the email strategy I shared above, you’ll be good to go!

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Protip: Charge for building the follow up sequence! 

So that’s it! If you’re running your own business or are an agency owner, you’ve got to consider Inbox Retargeting. Though, I do have some bad news…

Not to be “Chicken Little” but this is starting to get way more attention, there are services popping out of the woodwork so this will become a table stakes method. So get ahead of this today.

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MARKETING

What’s Media Mix Modeling? [Marketer’s Guide with Examples]

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What’s Media Mix Modeling? [Marketer’s Guide with Examples]

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By Emily Sullivan

Have you ever felt in the dark when it comes to understanding the real impact your marketing dollars are having across multiple channels? 

Determining where and how conversions are occurring is crucial in optimizing your budget to drive the most impact with your marketing budget. Media mix modeling (MMM) is an analytical approach used to gauge the effectiveness of various marketing channels in driving sales and conversions. This method allows us to decipher the true influence of advertising spend across diverse platforms by accounting for a myriad of factors, both within their control (like media channel spend, promotional strategies) and outside their control (such as economic conditions, competitor actions, and seasonal influences).

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One of the key strengths of media mix modeling is its ability to incorporate long-term brand building effects alongside immediate sales impacts, offering a comprehensive view of marketing effectiveness. It helps in identifying which channels are most efficient, how different channels influence each other, and how external factors affect marketing performance.

Media mix modeling is a powerful tool for marketers seeking to optimize their marketing investments. By providing a holistic view of how various factors contribute to sales and conversions, MMM enables data-driven decisions that enhance marketing efficiency and business growth.

In this article, we explore how media mix modeling works, and how businesses can use analytics to drive smarter ad spend decisions.

What Is Media Mix Modeling?

Media mix modeling (MMM) is a type of analysis that measures the impact of media buys across multiple channels, showing the role various elements play in achieving a desired outcome—often a conversion or revenue KPI. With this information, marketing stakeholders are able to make specific adjustments to campaign spend to improve their progress toward reaching a given goal.

Media mix modeling can be used to address common brand marketing questions and pain points, including:

  • Which of our marketing efforts are having the biggest impact on reaching our goals—or, more simply—what’s working?
  • How big of an impact does seasonality have on our marketing performance?
  • How closely is our performance tied to promotional efforts? 
  • Are shifting consumer trends negatively or positively impacting outcomes?
  • Which specific mix of spend allocation drives the highest ROI?
  • How will these channels likely perform in the future based on their optimized spend allocation?

“Media mix modeling is a top-down , privacy resilient approach that evaluates how historical media activity, promotions, pricing, seasonality, and uncontrollable factors—such as economic activity—impact key business outcomes such as sales revenue. MMM is a scientific approach to attribution in the sense that it applies statistical methods to analyze and interpret marketing data, providing a systematic understanding of how different marketing channels contribute to overall business goals in the broader context of the market. The quality of insights derived from MMM heavily depends on the quality and granularity of the data used.”

— Annica Nesty, Group Director of Marketing Science at Tinuiti

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MMM leverages aggregate data, and can measure both online (digital) and offline (traditional) advertising channel performance, including (but not limited to): paid media channels such as social media channels, traditional print advertising, linear TV advertising, and other performance marketing efforts, organic media, operational factors like promotions, external factors like seasonality, economic conditions, outcome KPIs such as sales revenue, new customers, and conversions. 

How Does Media Mix Modeling Work?

The MMM framework is a type of statistical analysis that uses statistical methods and econometric models such as a regression analysis. This econometric model helps analysts determine the strength of relationships between a single dependent variable and an array of independent variables.

Media mix modeling analysis measures the impact of your media spend today, and is also helpful in predicting the future outcome of your marketing investments on a given variable.

Example:

Let’s assume a scenario where our target metric, or dependent variable, is revenue, a critical indicator of business success. We aim to dissect the influence of various marketing initiatives on this revenue. These initiatives, our independent variables, encompass a diverse array of digital advertising campaigns, including those run on TikTok, Instagram, Snapchat, as well as broader Display and Streaming platforms.

The number of independent variables under scrutiny does not dilute our core objective. The mission is to measure the relationship between the marketing endeavors and the revenue they generate. This involves not only identifying the direct contributions of each campaign to revenue but also understanding the nuanced interplay between them by observing how changing aspects of those independent variables impacts the chosen business outcome

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What can MMM Measure?

When using MMM to assess campaign success, marketers should leverage statistical methods and econometric models to get the most accurate picture possible. Data quality is essential in achieving an accurate media mix analysis, so take any needed time to clean your data before using it in your analysis. 

Key elements an MMM equation can measure include:

  • Base and incremental sales volume impact
  • Channel effectiveness and return on investment
  • Marketing spend saturation

Media Mix Modeling vs. Data-Driven Attribution Modeling

Like media mix modeling, attribution modeling also studies the efficiency of marketing strategies — but there are important differences.

Attribution modeling is a general term that refers to tracking engagement to better understand how specific tactics drive action at the user level. This modeling works well for analyzing specific customer touchpoints, focusing on elements like how a consumer converted, which creative on which channel led to that conversion, and what the expected ROI could be if more ad budget were shifted to that channel. 

Media mix modeling takes a higher-level, more comprehensive picture. This modeling isn’t designed to measure user-level engagement like impressions and clicks, rather its primary function is measuring the impact of an entire touchpoint on specific marketing objectives. 

Data-driven attribution modeling and MMM each have their own set of strengths. It’s not a matter of one being better than the other, rather one being better-suited to different types of marketing analysis. 

For example:

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  • The precision of the data-driven attribution: Let’s assume you want to invest more spend in a social ad campaign during the holiday season. While MMM is an option for determining where to allocate those dollars, data-driven attribution excels in dissecting the intricate customer journey, offering a microscopic view of user interactions. For instance, if you’re keen on understanding the exact value of a single click from your social media campaign, Data-Driven Attribution can illuminate the path. 
  • The holistic perspective of the media mix modeling:  Media mix modeling, can consider the impact of offline actions and initiatives. Unlike the more narrowly focused attribution models, which might overemphasize the first or last touchpoint, MMM assesses the collective impact of all channels over time. This makes it an indispensable tool for strategic planning and long-term investment decisions in your marketing portfolio.

“Attribution modeling is based on a bottom-up approach while media mix modeling takes a top-down approach. Media mix modeling provides a long-term view of the marketing ROI of media activity, while attribution modeling evaluates individual-level activity to provide a short term view of marketing ROI.” 

— Annica Nesty, Group Director of Marketing Science at Tinuiti

Why Does MMM Make Sense for a Post-cookie/Post-IDFA World?

In the post-cookie and post-IDFA landscape, where privacy concerns and regulatory changes limit access to individual user-level data, media mix modeling has become a pivotal analytical tool. MMM’s emphasis on overall marketing spend allocation and its proficiency in establishing cause-and-effect models, address the challenges posed by the diminishing availability of explicit conversion information, providing marketers with a privacy-respecting and insightful approach to navigate the evolving digital advertising ecosystem.

An Example of Media Mix Modeling

With the right media mix model, a business can measure their past marketing performance to improve future ROI by optimizing the allocation of the media budget by channel and/or tactic, including: traditional and digital media channels, promotions, pricing, competitor spend, economic conditions, weather, and more.

Example:

An international ecommerce brand wanted to forecast their second-half of the year and create an optimal media mix to make their marketing dollars work smarter. A combination of client data, marketing data, and machine learning were required to create a powerful, custom media mix model. 

To build the model, the business used 2+ years of digital marketing and revenue data, analyzing it by market, tactic, and day. The data was then used to create model to assess future spend showing how changes in investment across channels could impact revenue and sales.

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The full digital media mix model gave the ecommerce brand a detailed analysis of where to optimize their spend across all digital marketing channels. 

One recommendation was to shift dollars away from social—which historically had been at or near 30%—to paid search. This recommendation came with another layer of insight: The brand realized they were overinvesting in awareness campaigns, and needed to invest more heavily in capturing current demand during the 2nd half of the year.

Results: Working with a robust media mix model, the brand was able to break down how much media spend was needed by each channel in order to achieve the 30% YoY revenue goal they targeted. 

The Benefits & Challenges of Media Mix Modeling

MMM helps you accurately connect all the dots, leveraging (ideally) a wealth of provided data, to understand how disparate aspects of marketing campaigns work together in helping you reach your business goals. 

Benefits of Media Mix Modeling

The benefits of MMM are multifaceted, offering marketers a strategic edge in navigating the intricacies of their advertising efforts. Let’s dive into each benefit in detail… 

Omnichannel Campaigns: MMM excels in providing insights for omnichannel campaigns, allowing marketers to understand and optimize the impact of their initiatives across various channels. This capability is crucial in today’s interconnected digital landscape, where consumers engage with brands through diverse platforms.

Improved Oversight Over Media Spend Impact: MMM provides a comprehensive view of the impact of media spend, enabling marketers to assess the effectiveness of their investments. This improved oversight ensures a clearer understanding of how each component of the media mix contributes to overall campaign success.

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Media Spend Optimization: With MMM, marketers can optimize their media spend by identifying the most impactful channels and touchpoints. This data-driven approach allows for strategic adjustments in budget allocation, ensuring that resources are directed towards the avenues that yield the highest return on ad spend.

Effective Targeting of Audiences: MMM’s analysis helps in refining audience targeting strategies. By understanding which elements of the marketing mix resonate most with specific demographics, marketers can tailor their campaigns to effectively reach and engage their target audience segments.

Forecasting with Certainty: One of MMM’s strengths lies in its ability to forecast results with a high degree of certainty. This forecasting capability empowers marketers to make informed decisions based on predictive analytics, aiding in long-term planning and goal setting.

Reduced Reliance on Personally Identifiable Information (PII): MMM minimizes the reliance on personally identifiable information for analysis. This is especially crucial in an era where privacy concerns are more important than ever. 

Media mix modeling is a comprehensive and powerful tool, offering a range of benefits that contribute to a more effective, data-driven, and privacy-conscious approach to marketing strategy and decision-making. While there are many benefits to MMM, there are challenges as well. Let’s look into common challenges of MMM in our next section.

Challenges of Media Mix Modeling

MMM grows increasingly complex as the media landscape becomes more fragmented, and the customer journey more personalized. Whereas in the past, advertisers may have wanted to measure something as simple as the impact of a print ad in a Cleveland newspaper, today’s consumers are exposed to brands in a wide variety of locations and formats, from a subway transit poster to a Sponsored post on Instagram.

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Working with high-quality data is important in any measurement initiative, but for MMM to work effectively, it also needs a lot of data to build a reliable model. For example, if you wanted your model to consider the performance impact of seasonality, it would ideally need at least three full seasons (three years) of data to consider in its analysis.

This makes media mix modeling a ‘long game’ initiative with infrequent reporting by its nature. Brands and advertisers who are more accustomed to daily or weekly updates may struggle with ‘waiting out’ the analysis.

Because it’s not designed to make considerations based on user-level data, instead providing aggregate insights, media mix modeling offers limited insights on brand impact, personalized targeting, and customer experience. However, advanced models are available that can provide highly granular insights, but traditional MMM provides aggregate insights.

Common Misconceptions About Media Mix Modeling

Media mix modeling, like many other analytics solutions, has also become a marketing buzzword that has generated its fair share of misconceptions.

Here are a few of the most common misconceptions around media mix modeling.

Media Mix Models Are Not Transparent

With large datasets and statistical analysis involved in media mix modeling, the methods behind the technique have been critiqued for their obscurity. If there is no perceived transparency in the process, how does a brand know if its media mix model is really accurate?

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Any organization specializing in media mix modeling should provide a transparent approach, with deliverables such as outlines, milestones, and performance reports. Additionally, you may want to consider partnering with an agency that truly understands how media mix modeling aligns with your needs and expectations. Every business is unique and each media mix model is based on multiple factors.

Media Mix Models Do Not Provide Real-time Data

Today, results are often measured by the timeliness of their delivery, with the current digital marketplace allowing for almost instantaneous real-time data. Media mix models do actually provide compelling real-time marketing insights, perfect for evaluating new campaigns, new competitors, and assessing pricing actions or changes in promotional strategies. 

A powerful partner in media mix modeling will provide sophisticated tools and real-time approaches to satisfy your business performance assessments. Your partner should also be able to provide forecasting, simulation, or AI- and machine-learning-integrated models to suggest future movements. 

Media Mix Modeling is Biased to Offline Channels

Though media mix strategies do integrate and consider offline channels in their approaches, media mix modeling also considers all digital channels — including display, email, paid search, social, and more. Remember—it’s considering your media mix. If that includes ten different channels and you provide enough high-quality data for each, they will all be considered in your marketing mix analysis. 

In fact, as customers have become more intertwined with digital channels, media marketing models have adapted to go even deeper into the analyses provided by those channels’ respective insights to support better budgeting choices and customer segmentation reports. 

Conclusion: MMM Closes the Loop on Marketing Performance

In an ever-evolving digital landscape, MMM’s adaptability to the post-cookie/post-IDFA world positions it as an essential tool for marketers. As businesses seek to connect the dots, leverage data, and make strategic decisions, MMM is a crucial ally in the dynamic realm of mixed media advertising.

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“At Tinuiti, we leverage measurement best practices such as MMM and incrementality to understand media effectiveness, predict future outcomes, create deeper insights, analyzing what-if scenarios to provide recommendations that optimize media performance. This helps brands understand what channels they should be investing in, how they should shift budgets (media mix), creating a high-level view of what channels are driving overall sales and ROI. Our goal here is to deliver growth for our clients by maximizing the return on investment through best in class measurement”

— Annica Nesty, Group Director of Marketing Science at Tinuiti

At Tinuiti, we know, embrace, and utilize MMM. Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. 

Our proprietary measurement technology, Bliss Point by Tinuiti, allows us to measure what marketers have previously struggled to measure – the optimal level of investment to maximize impact and efficiency.  But this measurement is not just to go back and validate that we’ve done the right things. This measurement is real-time informing what needs to happen next.

Curious about how we can tailor strategies to hit your unique marketing bliss point, including Rapid Media Mix Modeling? We’re eager to chat. Contact us today for details.

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Email Ready to Send? Make Sure to Tick These Things off First!

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Email Ready to Send? Make Sure to Tick These Things off First!

Designing and developing an email campaign is a complex mechanism; a few things will inevitably escape your attention during the process. So, before you hit that send button, you must draw up a foolproof checklist to ensure every single component in your campaign is in its rightful place. Wondering what an ideal pre-flight checklist looks like? We’ve carefully compiled everything necessary in this blog. Read on to find out!

Subject Line and Pre-header Text

A subject line can make or break your emails. It’s the first thing about your email that reaches the audience, and if it fails to hit the right notes, you’ll have a tough time convincing your subscribers to engage with your emails.

What makes a subject line tick, you ask? Let’s take a look!

  • Your subject line should prioritize an economy of words; this will help you on two accounts- firstly, a crisp and to-the-point subject line increases your probability of catching the reader’s attention. Secondly, longer subject lines run the risk of being clipped on mobile devices, thereby spoiling the subscriber’s user experience. By keeping your subject lines concise, you eliminate this possibility.
  • Ensure your subject line clearly explains what readers can expect upon opening the email. The more guesswork your subject line demands of readers, the less likely they are to open your email.
  • Steer clear of using words that might be considered spammy. With email filters becoming more and more sophisticated, usage of any sort of contentious term in your subject line will result in ISPs flagging your email as spam.
  • Personalize your subject line. In a climate of increasingly crowded email boxes, personalization is one technique you simply can’t afford to overlook.

Besides fine-tuning your subject line, you also need to pay attention to your pre-header text. Building upon the context provided by your subject line, pre-header texts give readers an additional nudge to open their emails. Two crucial things that you must keep in mind while curating your pre-header texts are:

  1. It must exist only as an extension of your subject line; it must not try to introduce any new ideas on its own.
  2. It must be mobile-optimized.

Broken Links

Given that the links embedded in your email eventually facilitate a conversion, it is imperative that you thoroughly evaluate their health prior to delivering your emails. Broken links aren’t just bad for business; they also spoil a subscriber’s user experience.

Here are a few things you must check after embedding a link in your email:

  • This might sound trivial, but do check if the link you have inserted is the one you intended to or not; the only thing perhaps worse than having a broken link is having an irrelevant one.
  • Check that the link is redirecting the user to the desirable destination.
  • If the download of a resource is supposed to be triggered by clicking the link, check if that’s functioning properly; you wouldn’t want subscribers clicking umpteen times on your link only for it to return nothing.

Accessibility

Apart from acing your content and design, you must also work towards making your email campaigns accessible; people making use of assistive technologies must be able to engage with and comprehend your emails in an absolutely hassle-free manner.

Given below are a few measures that will help you make your campaigns accessible to all:

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  • Organize your email content. Break down long paragraphs into small sections of 2-3 lines. Use bullets and subheadings wherever necessary. This will make it easy for assistive technologies such as screen readers to parse through your content.
  • Write descriptive alt texts for the images you’re including. Besides improving accessibility, alt texts also enable search engines to crawl your page more efficiently, thereby boosting your SEO.
  • Use semantic markup; this will help screen readers navigate your emails in a smooth fashion.
  • Try to stick to a single-column layout while designing your email template.

This email from AllTrails is an ideal example of an accessible template.

Inbox Preview

Different email clients render emails differently, even if only slightly. Hence, before sending out your emails, you must preview them across different environments and clients to check if they appear as desired. If you are designing your email for dark mode, too, it becomes that much more important to preview it before delivering.

Wrapping It Up

For your email campaigns to be able to drive maximum impact, they must be free of blemishes of all kinds. We hope the pre-flight checklist we shared above proves to be of help to you when you sit down to create your next campaign.

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