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Use Facebook Audience Insights Tools to Swipe Your Competitor’s Customers


One of the great advantages of reklam- on Facebook is the ability to fine-tune your audience targeting using the platform’s research tools.  With Facebook’s Audience Insights tool, you can go beyond high-level demographics (location, age, gender, etc.) and identify the specific interests, websites, publications and content topics that your current customers (and similar customers) consume and share.

Not knowing your audience is a big mistake!  But doing audience research can be cumbersome, it takes a lot of time.  And research tools that make big promises often fall short.  Still, the labor of research has to be done if you want to take advantage of Facebook’s fine-tuning and content insights.

In this post, we’re going to show you some super effective shortcuts using the Audience Insights Tool to gather the information needed to develop buyer personas, spy on your competitors and discover where your target audiences consume content and what content resonates the most with them.  As we move through this exercise, we are going to finish with a list of at least 25 interests or topics that we can use to create targeted audiences or audience layers (for larger audience segments) to help us reach the right people on Facebook with our ads.

Facebook Competitors, Interests, Pain Points – Get Your Thoughts On Paper (or Spreadsheet)

Before we even log in to Facebook, we should fire up a spreadsheet (or deploy more old school tactics like pen and paper).  We’ll start by writing down everything that we know about our target customers, our target niche, and our target markets in an organized fashion.

Now, ask yourself, who are the big players in the space?  Where are they consuming information that is relevant to them; websites they frequent, magazines they read, Pages they visit on Facebook, companies they follow, athletes they admire, things their kids do, etc.  What kind of topics and interests resonate with them on a regular basis?  Write it down!

Go beyond their interests and really dig into what drives them as individuals.  What are their backgrounds, what are their responsibilities, what are their challenges and pain points?  What kind of content are they consuming and where are they consuming it, and on what channels?   How can we help them? Write it down…

Start to document all of this on your spreadsheet or paper.  Break it up into three categories – competitor research, niche topic research, and customer pain points and needs:

  • As we look at the information available to us in the Audience Insights Tool, the basis of our konkurrent research is to understand who the major players are and what type of content they are using on Facebook to engage their audiences.
  • The main objective of niche research is to understand at a deeper level the other related topics and channels where content is being consumed by your target audiences.
  • Writing down your target customer’s pain points and needs that your products and services specifically address will make it easier to develop great content ideas when we start looking at your competitor’s Pages.

Facebook Interests – Know What You Don’t Know

Okay, we’ve got the known direct competitors, interests and audiences traits documented.  Now it’s time to fine-tune our targeting and niche down even further.

Navigate to the Audience Insights Tool and click on “Everyone on Facebook”.  Scroll down the left-hand side of the page and type in your client or company name in the “Interests” field.

Take a look at the “Demographics” information.  If you know your audiences already, there should be no surprises here.

Still, take a moment to evaluate this information. How does it compare to your initial assumptions or previous research from other channels?  Is it the same?  Is it different?  If it is different, it’s good information to note for future Facebook targeting efforts as your core audiences may be different on this platform than others, including your own website traffic.  (Fine-tune this information even more by filtering the age and gender – and locations if applicable – to match your target customers or site traffic.)  Make notes and adjustments on spreadsheet or paper.

Next, navigate to the “Page Likes” dashboard and look at the “Top Categories” sections to discover closely related competitors also prominently found on Facebook.  As you scan down you may see some familiar names.  But most likely, you are going to see a bunch of companies you never even knew existed that are attractive, relevant and interacting with your target customers.  Some of them will be your direct competition, while others will be places your customers consume content.

Click on their link and go directly to their Facebook page to validate they are worth targeting in your niche or market. In other words, if their products, services, and content is trying to attract the same people/customers as you, write them down.

Discover Great Content Already Resonating With Your Target Market With Facebook Page Insights

This is where the good insights start to surface! When you click from the Audience Insights dashboard directly to their Facebook Page, you’ll find a goldmine of research information and content inspiration right at your fingertips.  Begin perusing their Page and take note of the content and user engagement.

On the left-hand side of their Facebook Page, you’ll notice direct länkar that filter their content by several categories, most notably: About, Instagram, Photos, Posts, Videos, Community and several more depending on the publisher.  Engage each link and dig deep to see what type of engagement they are getting.  When you know what kind of engagement they are getting – positive or negative – you can discover ways to adapt the strategy to your own.

Take a look at each section and start taking notes:

  • What kind of content are they publishing?  Are they addressing their audience’s pain points, responsibilities, and interests?  In what format (posts, video, reviews)?
  • Which topics and content resonates most with their Fans and receives the most Likes and Comments?
  • Are there topics and discussion threads that reveal new information to you that could inform your strategy?
  • Look at the competitor’s “About” section for great information you can incorporate into your strategies (or share with your client); Awards, Products, Product Categories, Our Story, Milestones, etc.
  • Look at their Photos and Videos sections and note the type of content they are publishing; the good, the bad and the ugly.  What types of content are getting the most views and engagement?
  • Does a competitor feature their products in the “Shop and Review Products” section?
  • Look at the Events section to see if they are promoting their events through Facebook.  If so, what is noteworthy?
  • What else…?

For instance, if your competitor is just posting clickbait content it may be a way to increase engagement but may not complement your strategy.  Instead, look for the ways competitors and relevant channels engage their customers that moves them down the sales cycle or reinforces a positive, lasting relationship.  Write these insights down and start connecting your dots.

You can now use these insights to start developing audience targeting strategies that siphon off traffic from relevant channels or steals traffic from your competitors.  And, you’ll know which kinds of content your audiences are interested in already.


Use your research insights to develop your own content marketing ideas that incorporate your unique value propositions and messaging. Go head-to-head with your closest competitors and promote relevant topics and content.  Only better! Want some more information on how to be a better Facebook marketer? Just starting out on Facebook ads and don’t know where to begin? Check out our article Facebook Ads for Beginners: 5 Resources to help you craft a successful Facebook strategy.


Post updated by Aaron Childs (prior post date: 2/28/18)



Hur man maximerar webbplatsens omvandlingsfrekvens genom mobiloptimeringsstrategi


How to Maximize Website Conversion Rates Through Mobile Optimization Strategy

If you’re struggling for conversions, it’s tempting to throw money at the problem in search of a quick fix. Resist that temptation, though – because the key to a better conversion rate isn’t always to be found by pumping money into your ad campaigns, or a flashy new marketing drive.

Nope – the solution’s much more simple. Mobile optimization!

Starting with your site’s mobile experience makes sense. After all, 46% of Americans spend between five and six hours on their phones, every day. When they come across your website, it’s likely to be via their phones. Meaning your site needs to be ready.

Below, we’ll walk you through our top 4 mobile optimization tips. Follow them, and you’ll end up with a clean, compelling, and customer-centric site – that’s ready to convert.

What is Mobile Optimization Strategy?

First things first – what är mobile optimization, exactly?

Mobile optimization is the process of tailoring your website to users accessing it on a mobile device, such as a smartphone or tablet (as opposed to on a desktop computer.)

It involves ensuring that your website’s layout, structure, and content are customized to mobile devices. So why is that important?

Well, think about the consequences of a site that isn’t optimized for mobile. Content displays as misshapen or missized. Elements jump around on the page, as if with a life of their own; you find yourself having to zoom madly in and out, simply to read the text on the screen.

It’s not a good user experience (UX). But, more importantly, it’s not good for företag. 57% of mobile users won’t recommend a business with poor mobile optimization. 

Sloppy mobile optimization – or total lack of it – means a frustrated user. And frustrated users rarely turn into customers!

How To Maximize Your Conversion Rates Through Mobile Optimization Strategy: 4 Top Tips

Ready to start maximizing your conversion rates – and make your website more mobile-friendly in the process? Here are our 4 top mobile optimization tips:

  1. Provide a simple, clean checkout experience
  2. Add on-page product recommendations
  3. Offer more ways to pay
  4. Strengthen your CTAs – and their visibility

Read on for the full scoop.

1. Provide a Simple, Clean Checkout Experience

The first way of boosting your mobile site’s conversion rates? Optimizing your checkout flow to ensure you’re providing a frictionless experience at the checkout.

How exactly you do this will depend on how you’ve built your website. But a few broad tips include:

One of Website Builder Expert’s tips for improving your conversion rates is to use fewer form fields – which is also an important aspect of your checkout experience.

Bildkälla: Average Website Conversion Rates in 5 Key Industries

2. Add On-Page Product Recommendations

Integrating on-page product recommendations is a low-effort – but potentially high-impact – action for optimizing your mobile site.

The on-page product recommendations you recommend could be products the customer has recently viewed, or ones similar to the products they’re currently looking at. These will appear in the frame as they browse your store on their mobile, meaning they can quickly, and easily navigate to the kinds of products they like.

On-page product recommendations are great for UX. But they’re also good for your conversion rates – as you’re removing one more barrier to your customer making a purchase.

3. Offer More Ways to Pay

These days, offering a diverse range of ways to pay isn’t simply a ‘nice to have.’

It’s a must-have. And, along with choosing the right webbhotell provider and building your site with the most suitable platform, it’s one of the biggest website decisions you’ll make.

Consumers are more discerning now than ever. Many distrust the process of paying online; others just want the process to be as slick, seamless, and speedy as possible.

Your job? To ensure your customers can pay with multiple different payment methods, including:

  • Mobile wallets (such as Apple Pay and Google Pay)
  • Credit and debit cards
  • PayPal

Millennials, in particular, are fond of the convenience and ease mobile wallet payments offer. In the US, Gen Y leads the share of consumers making digital or mobile wallet payments (46%), according to Statista.

And, to target Gen Z, you can even offer your customers a ‘Buy Now, Pay Later’ (BNPL) service. It’s big with that demographic – in the US, 55.1% of Gen Z consumers 14 years old and over will use a BNPL service at least once this year.

4. Strengthen Your CTAs – And Their Visibility

When it comes to maximizing conversions, compelling call-to-actions are a must.

So take the time to audit the content, placement, and design of your website’s current CTAs. Do they:

  • Start with command verbs that create excitement and engagement.?
  • Cultivate a sense of urgency?
  • Demonstrate the benefit to the customer if they choose to take action?

Remember, you’re optimizing your CTAs here for mobile devices. So think about your user, and how they’re interacting with your site. They’re already on their phone, after all – so how can you tap into that to improve your CTAs?

One tip is to use phone call-based CTAs. Instead of inviting someone to fill out a lengthy contact form, or get in touch via email – both trickier to do from a mobile phone, or while on the go – invite them to call to make an inquiry, instead.

Plus, CTAs aren’t just about the wording – what they say – but about how they look. So make sure they stand out from the rest of the page’s content (you want people to know they’re looking at a CTA, after all!). Harness the powerful simplicity of white space. And, if there’s a button, make sure it’s big, bold, and screams “click me!”


Mobile optimization won’t just improve the look, feel, and usability of your site. It’ll increase your conversion rates – and help you grow your business online, too.

So good luck, and have fun implementing these tips. Mobile optimization can be tricky and time-consuming. But the results will be worth it in the end – trust us!


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