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Using Geotargeting to Get Customers Back in Stores

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Using Geotargeting to Get Customers Back in Stores

Geotargeting has opened many doors for marketers and advertisers alike during Covid. After all, it helps focus on a specific market, resulting in more relevant ads, increased campaign value, and a better ROI.

This piece will discuss the ins and outs of geo-targeting in advertising, explore best practices, and look at some examples of targeting we have run internally.

How Geotargeting Can Boost Foot Traffic to Your Business

Most digital advertising publishers have solutions to help you bring customers to your stores whether that’s driving foot traffic to particular shops, highlighting in-store sales with redeemable coupons, or promoting specific products that are available for click and collect.

Shoppers say convenience is an essential sales funnel step they consider when they choose whether to buy an item online or in-store. In the physical world, convenience can mean a nearby store location. In the digital world, convenience can mean a consumer can easily recall a brand that will satisfy their online retail needs, and they can smoothly navigate the website.

Source: Google/Kantar, Global, Increase traffic and conversion through better customer experiences, n=33,500 consumers 16+ who have shopped online across 38 countries, April-May 2019.

In our post-pandemic environment shoppers are going back into stores and UK retailers will need convenient locations to drive traffic. Geotargeting allows business owners and digital marketing specialists to personalize their paid media ads by including local references on your landing pages, which creates a custom experience for potential customers. There are many different variables to consider when advertising, but creating geofences around specific areas can be extremely effective.

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When you start tracking your campaign performance by location, you’ll be able to measure trends and hyperlocal areas that allow you to maximize your return on ad spend. 

Why Should I Be Taking Advantage?

Let’s see what Google has to say about their own Local Searches, in order to better understand the potential of Location Targeting and Local Pay-Per-Click (PPC) ads.

According to stats, 75% of people who find local, helpful information in search results are much more likely to visit the physical stores that appear in their search results.

Almost three-quarters of people who search on their smartphone for a local solution nearby will visit a related business within a day of their search, and 28% of those searches result in a purchase.

Google has seen explosive growth in searches like “open,” “now,” and “near me” since the COVID pandemic which helps to reflect the shifting desires of customers in finding more immediate results and solutions due to reduced traveling allowances.

Online platforms and devices like mobile phones and tablets have provided the ability to look for a solution as fast as possible, thus increasing the number of local searches. Being present in front of a prospective customer with the right message at the right time can serve to help grow your business rapidly!

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How Can You Geotarget? 

There are different ways to geotarget effectively to reach more potential customers. 

Reaching Your Geographic Audience In Google Ads

There are two options when setting up your desired audience based on geo in Google Ads: 

  • People in, or who show interest in, your targeted locations 
  • People in or regularly in your targeted locations
1650463783 986 Using Geotargeting to Get Customers Back in Stores

Source: Google Ads – Location Screenshot

Google Ads recommends the first option and so do I, although you should always review based on your business and campaign. 

The ability to target people with an interest is particularly helpful. Someone researching a trip can come across your retail store, pay a visit, find a product they like, and become a repeat customer online. 

Along with the recent changes, Google Ads has decided to not allow brands to exclusively target people in a geographic location (for now). However, there is a way to get around this. To block people outside the region from seeing your ads, simply exclude all other areas from seeing your campaign. That way, you still reach your desired market. 

Geotargeting In Facebook Ads

1650463783 166 Using Geotargeting to Get Customers Back in Stores

Source: Meta 

You can easily set location targeting on Facebook by navigating to your FaceBook page, clicking the blue “Promote” button on the left, selecting “Promote Your Page,” and choosing to edit the Audience selection. 

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This will set the audience for your entire page. If you go into Facebook Ads Manager, there you can choose a geographic location under the “Audience” at the Ad Set level. Generally, when you start a campaign and choose your primary goal, such as brand awareness, location targeting is the next option. 

Location Targeting In Microsoft Advertising

Microsoft Advertising (formerly Bing Ads) allows brands to advertise on Bing, AOL, Yahoo, and other sites. You can add geotargeting to your Microsoft Advertising campaign by clicking “Campaigns” at the top of the page, opening the campaign, and clicking “Settings.” Then click “Edit Location Targets” next to Location, select the locations you want to target (or the locations you want to exclude), and then who you want to see your ads. Like Google Ads, you get a choice:

  • People in your targeted locations 
  • People who search or view pages for your targeted locations
  • Both of the above groups

Integrating Geotargeting

With all of the above platforms, you have the option to use other factors to create your ideal audience. Using geo-targeted ads does not mean you cannot use other qualifiers like search intent, devices, interests, and demographics. Layering geotargeting in with some of these other elements actually makes your ads more effective because you create an ideal audience that is most likely to convert.  

You can also use geographic retargeting ads to display ads to people that are in the area and have previously visited your website. This type of PPC advertising can be extremely effective when used properly. 

Once you have started a geographic advertising campaign, you can begin reviewing location data on who has viewed your ad. Based on these metrics, you might want to alter your campaign or adjust the targeting. This is one more opportunity to learn about your audience and what’s working in your marketing. 

Use Local Signifiers Wherever Possible

If people are including specific areas in their search query, such as “web design in maidstone,” or even if they are searching without including the geo, it helps to appear local. Personalizing your ads for local audiences enhances your connection with the customer and increases the chances of conversion. 

There are several ways to do this. First, you can use dynamic keyword insertion to seamlessly insert the names of your targeted locations within your Google Ads. This allows you to personalize your ads based on people’s searches. So if someone searches “web design Kent,” they will see an ad that includes the words “web design in Maidstone.” However, if they had typed similar terms like “web design London,” your ads can change to reference “web design in London.” Do you see how helpful that can be? 

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I’d also recommend using a local phone number to back up your geo ads. No one likes calling a 0800-number, so get a local number through your Google account that can forward to your business. This has a huge impact on generating phone leads because people are much more comfortable calling a local area code. 

Lastly, when you write copy for your ads, think about the local perspective. Make references to location, weather, local events, and other ‘inside knowledge’ that will appear to the particular group of people in that area. 

Running geo-targeted ads just makes sense for many brands, small to mid-sized to multinational. This type of advertising allows your business to maximize effectiveness and return on investment by displaying ads to customers where they are most likely to convert. 

If you’re not sure about using geography as a factor in advertising, you can always run a test. Run a small campaign targeting a specific postcode or city. Monitor your performance and use what you learn in this test to make adjustments for a bigger campaign. 

Wrap up

Advertisements are always better when they’re relevant, and there’s arguably nothing that hits closer to home than writing about a person’s home—or at least their home county or city.

When you’re creating advertisements, there are many ways you can go about making them geographically focused. The benefits are plentiful, and the techniques for making it happen are also in large supply. Keep the following in mind:

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  • Geotargeting is popular because it’s easy to do and it’s proven to work, just like all targeted marketing techniques.
  • Geotargeting can facilitate foot traffic through exclusive deals, local limited-time offers, and campaigns focused on differentiation.
  • Geotargeted ads can be created manually, via platforms like PPC, and through coding techniques like server redirects.
  • Targeted ads are nothing new. We often think of target demographics by their age, gender, or buying habits. However, there’s a lot of potential to target markets based on their location as well.

To excel at paid search you must ensure you understand your audience and that you plan this understanding into your campaign structure across your marketing strategy. This is where we at Reflect Digital, can take your search marketing to the next level. 




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Google change the meaning of “Top Ads”

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Google change the meaning of “Top Ads”

What is Top Ads in world of Google? well it’s changed. Today Ginny Martin, Ads Product Liaison at Google shared a subtle but potential significant change of definition of Top Ads. If your deep in the detail of paid search campaigns on Google this is the kind of tweak that’s easy to miss.

Now Google’s documentation reads;

Google change the meaning of Top Ads

Top ads are adjacent to the top organic search results. Top ads are generally above the top organic results, although top ads may show below the top organic results on certain queries. Placement of top ads is dynamic and may change based on the user’s search.

Google’s official documentation

Ginny clarified on LinkedIn that this is a definitional change (as ads can appear above the organic result or below for certain queries) and doesn’t affect how performance metrics are calculated. And that the definition update clarifies that top ads may show below the organic results for certain queries. Although, for most queries, ads will continue to appear at the top of search results.

Why make the change? Anthony Higman suggested it might be due to the change in how some ads are being presented like in the screenshot below and the general shift towards more SGE on the SERPs and the consequences that change in user experience might have on ad placement. And does seem part of increased amount of experimentation on where ads appear on search engine results pages.

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1711605382 993 Google change the meaning of Top Ads1711605382 993 Google change the meaning of Top Ads



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Dynamic UTM parameters for LinkedIn ads are here!

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A simple graphical illustration of a road with a directional sign pointing to the right against a blue sky background

Praise be. For LinkedIn have just announced the arrival of Dynamic UTM parameters.

A simple graphical illustration of a road with a directional sign pointing to the right against a blue sky background

This is big news because manually configuring the campaign UTM tracking for each URL you use within a campaign can be is a cumbersome, convoluted, time-consuming process. It’s also one which can occasionally (or, let’s be honest, more than occasionally) lead to errors.

Dynamic UTMs automate the process and will mean you only have to get it right once. That’s because you’ll create your parameters once per campaign, instead of countless times.

How they say dynamic UTM parameters work

Marketers – only one time per campaign – will add a dynamic UTM parameter to their campaign and then we’ll automatically pull in the account, campaign and/or creative name into the destination URL so it can be picked up by analytics tools, allowing marketers to more easily analyze results.

If you’re not seeing dynamic UTM tracking within your LinkedIn ad campaigns already, you will soon. They’ll be rolled out globally by the end of this month.

As you’ve almost certainly been deploying dynamic UTMs across your Facebook and Google Ads campaigns for years, it is indeed about time.

But as the famous Chinese proverb goes:

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“The best time to plant a tree was 20 years ago. The second best time is now.”



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Six Practical Things You Should Doing In Your Paid Social Advertising Campaigns

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Six Practical Things You Should Doing In Your Paid Social Advertising Campaigns

As we navigate the complexities of paid social advertising, remember that the essence of success lies in understanding your audience, being creative with your content, and being willing to test and adapt.

Drawing on insights from seasoned experts, Carla Rovaris and Danielle Gipps, this blog post delves into practical tips for businesses looking to harness the power of paid social for expansive brand growth.

Paid social has dramatically transformed over the years. From its nascent stages to its current complex form, understanding the nuances of paid social is key to leveraging it effectively for whatever your marketing objectives.

Six Practical Things You Should Doing In Your Paid Social

Practical lessons

  1. Dive Into Diverse Platforms: Don’t limit your paid social efforts to just one platform. Explore various platforms based on where your target audience spends their time. For younger demographics, platforms like Snapchat and TikTok might be more effective, while Pinterest could be more suitable for an older, predominantly female audience.
  2. Creative Content is King: The success of your paid social campaigns hinges on the creativity and relevance of your content. Both Carla and Danielle emphasize the importance of crafting content that resonates with your audience. Whether it’s through emotional engagement or showcasing your brand’s personality, the goal is to create memorable and engaging ads.
  3. Leverage User-Generated Content (UGC): Especially on platforms like TikTok, UGC can significantly enhance the authenticity and appeal of your campaigns. However, the suitability of UGC varies by brand and platform. For luxury brands, a more polished approach may be necessary.
  4. Be Bold and Experiment: With paid social, experimentation is crucial. Try new platforms, ad formats, and messaging to see what resonates with your audience. The landscape is constantly changing, and staying adaptable is key to staying ahead.
  5. Focus on Brand Building: Paid social shouldn’t be viewed solely as a performance marketing tool. It’s also a powerful brand-building channel. Utilize it to introduce your brand to potential customers and build a strong brand identity.
  6. Test and Learn: Continuously test different strategies and learn from the results. Paid social is not a ‘set it and forget it’ channel. It requires ongoing optimization and creativity to keep your campaigns fresh and effective.

    This blog post was based on a podcast interview for the Internet Marketing Podcast



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