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7 Ways To Improve Local SEO & Attract New Business

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7 Ways To Improve Local SEO & Attract New Business

There is a big difference between the way standard organic SEO works and the way we should approach Local SEO.

Not only is searcher intent likely different, the algorithms Google uses to show the map pack differs from the main organic algorithms.

In this article, I’ll be taking you through the ways you can win new customers and improve your visibility through local SEO.

Top Ways To Improve Your Local SEO

1. Keep An Eye On Your Competitors’ Google Business Profile Q&As

Googles företagsprofil (GBP) has a great function that can do wonders for growing new business – the questions and answers feature.

If you use it well for your own organization, it can help convert customers who are otherwise on the fence.

But don’t stop there. Spend time researching your competitors’ Q&As, too. See what your potential customers are asking others in your industry.

How GBP Q&A Works

On your Googles företagsprofil, you may notice an “Ask a Question” button. Once clicked, users are taken through to a screen that allows them to submit a question.

Screenshot from Google Business Profile, September 2022

This next bit is key. The question does not get submitted to the owner of the profile. It gets submitted to the profile. That means it is visible to anyone who sees a Google Business Profile listing.

Once a question has been posted to your competitors’ Google Business Profile listing, you will be able to see it.

And once the question is answered, that information – and the engagement – is there for all in the future to see.

How Does This Help Build New Business?

These questions are a great way to encourage new business from local searchers. Questions are likely to be asked by people who have never visited that business before but are in your target market.

They are already engaging with the brand but need a bit more information before they commit to a visit.

For Your Own Listing

On your own GBP, you can use this opportunity to converse with a potential local consumer who is far down the conversion funnel.

If they are at the stage where they have found you and are considering you enough to ask some questions, a thoughtful response may be all it takes to see them walk through your doors.

On A Competitor’s Listing

Look at what questions your competitors’ customers and potential customers are asking. Use this to better fill out the information on your own profile and website.

If you are noticing a lot of questions being asked about the availability of gluten-free pizza from other pizza restaurants in your area, for example, you want to make sure you highlight your gluten-free products on your site and listing.

This type of research can keep you one step ahead of local competitors, especially if the questions they have been asked are slightly negative in tone.

Consider this question: “Do you still play loud music?”

If a potential restaurant-goer sees that question asked of another business, it immediately makes them consider the environment they will be eating their meal in.

It may make them wonder if they will really be able to enjoy the catch-up with their friends over a meal as they have planned.

Answer the questions being asked of your competitors on your own website and GBP before anyone asks. State in your description that customers will enjoy a meal accompanied by relaxing, ambient music.

This can put you at a significant advantage over your competitors for winning new business in your geography.

When you proactively answer a potential customer’s question before they even have to ask it, you demonstrate that you understand their needs and wants.

2. Tweak A Google Product Listing To Get More Exposure

Google allows businesses with GBP to upload details of the products they offer. This can be viewed by potential customers on both mobile and desktop search results.

The listings appear in the GBP in a carousel format on Maps and in both a carousel and under the Produkter tab in Search.

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Both formats allow users to click on the product cards for more detail, to call, or visit the website.

How GBP Product Listings Work

Uploading your products to a Google Business Profile has gotten simpler. Google has released a new way of doing this called “Pointy.” Pointy is a device that is plugged in between the barcode scanner and the point-of-sale device. As products are scanned in, Pointy adds them to Google.

This is a quick way of uploading your product inventory to your Google Business Profile. There are restrictions around this, however, as Pointy is only available in some countries and also isn’t suitable for products without barcodes (bunches of flowers, for instance).

It is still possible to upload products manually. Simply sign in to your profile and click Edit Profile > Products > Add Product.

How Does This Help Build New Business?

You may be looking to showcase some products over others for a variety of reasons. You may have a surplus of stock in one of your locations, for example.

Bringing that stock to the forefront of that location’s GBP listing will help alert local customers to it. It will allow you to target specific products more to relevant audiences, dependent on their location.

For instance, seasonal products may be better served first. Perhaps the geographic location of your car repair shop is set for an unseasonal snow flurry. Edit your snow tire listings to bring them to the beginning of the carousel.

This could enhance the visibility of your product at just the right time for a new customer in your target location to see them.

3. Use Google’s Business Messages While You Can

Google Business Profile can include functionality that allows businesses to correspond with customers straight from the SERPs.

When activated, GBP will display a Message button that users can click on to start direct messaging with the business.

How GBP Business Messages Work

Detta functionality has existed since 2017 in Google Business Profile and since 2018 in Google Maps. It has only recently made it onto the desktop, however.

If you are an owner of a GBP, you should see the option in your desktop dashboard to Turn on messaging under the Messages tab.

Google My Business Turn on messaging option.

You can then set items like an initial auto-responder to be sent out when a visitor first messages you are using this service.

To make sure the service is a timely one, Google recommends you reply to all messages within 24 hours.

If you don’t, Google may deactivate the messaging service on your account. Your response times can also show in Google Search and Maps.

Google may display ‘Usually responds in a few minutes,’ ‘Usually responds in a few hours,’ ‘Usually responds in a day,’ or ‘Usually responds in a few days,’ depending on your average reply time.

How Does This Help Build New Business?

Not everyone has the time (or inclination) to call up a business they have yet to engage with. Allowing potential local customers to message you straight from your GBP is an excellent way of streamlining conversations with them.

If you respond quickly, your chances of that potential customer converting are greatly increased.

This is of particular use to local businesses that perhaps don’t use centralized call centers or messaging. It can be another touch point that shows the personalization of the business based on the location that the consumer is in.

Consider the offers, services, and tone of voice that might be most appropriate to your customers in that particular geography. This is your opportunity to highlight again how well you know your customers.

Make use of the local name for the area your business is in. Talk about the specific events and charities you support in the area.

Any additional indication that your business serves the local population specifically can help to reinforce your relevance to the potential customer who has contacted you.

Now that the functionality is available in such a wide range of places on the web, it would be a wasted opportunity not to engage with your potential customers in this way.

4. Update Your GBP With All Relevant Newly Available Attributes

Google keeps updating the features available through its Google Business Profile property. Make sure you keep your listing fully populated with the relevant attributes as they become available.

How Do New Attributes Work

Google frequently adds functionality to Google Business Profile that your business might be eligible to use. Not every new feature is available to all types of businesses, however.

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Whether you can access new updates depends on what category is set as your primary in GBP.

To keep up to date with what new features are becoming available and who is eligible for them, visit Google’s GBP announcements page.

How Does This Help Build New Business?

With any new change to Google Business Profile, early adoption will put you ahead of the pack. Although these attributes will not necessarily affect your rankings in the map pack, they can make your business more attractive to prospective local customers.

For instance, attributes can include details of the business’s ownership. For example, it’s possible to include attributes like “women-owned” and “black-owned” to your Business profile.

Google also introduced the option to denote a business’s support for the LGBTQ+ community through “LGBTQ+ friendly” attributes.

A business showing that it is inclusive and supportive of minority groups can help members of those groups to feel welcomed. For some people, knowing they will be welcomed at a business can be the difference between them visiting there instead of a competitor whose support isn’t guaranteed.

LGBTQ+ Support AttributeScreenshot from Google Business Profile, September 2022

5. Join Local Marketplaces And Forums

The key to marketing your local business well is understanding what your audience is looking for. A great way of understanding your target market is by spending time where they are.

This includes online.

Make sure you register your business in local directories and forums. This is not so much for the traditional citation benefit. It’s so you can be amongst your prospective customers, hearing what they are talking about.

How Local Marketplaces & Forums Work

Online Marketplaces

Look on platforms like Facebook for marketplaces relevant to your location and products. You don’t necessarily need to be engaging with the audience to learn more about who they are and what they respond to.

For instance, if you sell locally created craft products in your store, you can get a feel for how much your audience is willing to pay for products by seeing what similar items are being sold for in your town’s Facebook Marketplace.

By watching what your local audience is saying about prices, quality, shipping, and sourcing of products, you can begin to understand more about your audience’s preferences.

Forums

If you are a local pizza restaurant, you would do well to join Reddit subreddits for your city and read the threads that talk about restaurants in your area.

What is your local audience saying about your competition? Are they sick of pizza restaurants and really want someone to bring something new to the area?

Perhaps they are enthusiastic about local independent shops and want to support them more.

How Does This Help Build New Business?

This kind of information can help you to tailor your search marketing strategy, tone of voice, and more.

Go to places where your target audience members are talking freely about your local area. Find out what they want from their local businesses.

If you are feeling brave, you can even interact with your audience on these platforms. This has to be done sensitively and authentically.

Most people don’t want to be mined for information without their consent. Be open and honest when reaching out for feedback on these sites.

The more you can watch and learn from your audience, the more likely you are to be able to offer products and services they will respond well to.

6. Don’t Neglect Bing, DuckDuckGo, And Others

Google is not the only search engine you need to be concerned with. There are others, too, that might be the first port of call for users looking for information on local businesses.

How Other Search Engines Work

You may see the vast majority of the organic traffic going to your site coming from Google. Don’t forget that you might not be tracking all of the ways customers discover you through search.

Your profile showing in the SERPs might not generate a click. As a result, it will not show up in your web analytics program.

So, unless you are measuring impressions across different search engines, you will not know that your business has been seen on the likes of Bing or DuckDuckGo.

DuckDuckGo’s maps are powered by Apple Maps. Therefore, if you want your business to appear in the DuckDuckGo local map pack, you will need to have your business set up with an Apple Maps Connect profile.

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Similarly, Bing uses Bing Places to power their local map functionality. Setting up and optimizing a Google Business Profile listing will not help you with increasing organic visibility on Bing.

We are seeing an increase in the popularity of other search engines over time, and for some locations, Google is not the primary search engine used.

If you have physical stores or business locations outside of the U.S., you should look at which search engines are also popular in those regions.

Make sure you utilize the local map functionality of these other search engines.

How Does This Help Build New Business?

Yet again, being where your competitors are not will put you in good stead.

If your competitors are not appearing in the Apple Maps results in DuckDuckGo, you are going to be far more likely to win the business of local searchers using that platform.

7. Keep An Eye On Your Reputation

You may be keeping a close eye on the reviews left on sites like TripAdvisor. You even check your own Google Business Profile listing regularly.

But are you keeping on top of some of the other places in the SERPs which might be giving potential customers an outsider’s view of your business?

How Reputation Monitoring Works

Top and middle-of-the-funnel local search queries, such as [car mechanic telford], can bring back a variety of features in the SERPs.

Prominently Featured Review And Directory Sites

Take a look at this SERP result:

Prominently Featured Review And Directory SitesScreenshot from search for [car mechanic telford], Google, September 2022

The top carousel lists large directories, social media sites, and niche directories. This gives potential customers access to information about your company – and potentially even reviews – on sites you may not even be checking.

Aside from the inaccurate data about your company that these sites may contain, what have customers, former employees, or even competitors said about you?

Given that links to these sites appear as the first feature in the Google SERPs for this query, it would stand to reason they may get a lot of visibility from your potential customers.

People Also Ask

If customers are in the process of narrowing down their choice of business, they might start searching for specific information about those businesses. That can often trigger a “People Also Ask” feature to appear.

When searching for [is (name of a mechanic) in Telford any good], the following PAA box appeared, talking specifically about that brand.

PAA for car mechanic brand.Screenshot from Googe search, September 2022

That first “People Also Ask” question is, “why is [brand] so expensive?” That does not inspire much confidence in the value for money of this particular mechanic.

Although there is not much you can do to control what questions appear in the “People Also Ask” section, it is important to try to influence the perception of those who may click on this question.

Write a page addressing this question and try to get it ranking. That way, when someone interested in your local business clicks on this question, they at least will see your response around “the quality service,” “not compromising by using cheap parts,” and “highly-skilled technicians who you pay well for their expertise.”

How Does This Help Build New Business?

It is crucial to remember that what a potential customer sees about you may not just be the information you are writing on your website or Google Business Profile listings.

It might not even be the reviews left on sites you are closely monitoring and responding to.

A potential customer will be influenced heavily by others’ opinions and experiences of your business. Local businesses tend to attract a lot of reviews because they are promoted by sites that encourage them to be left.

A negative perception of your business will likely be the difference between you winning or losing a new customer.

Always monitor the SERPs around your core lead-generating search terms. Identify where negative perceptions of your business could be formed.

Slutsats

There are many aspects of SEO that you need to consider if you want your business to do well with your local audience.

How your website appears for searches with local intent in Google Maps and the standard SERPs can make or break your business.

If you want your brick-and-mortar business to succeed online, make sure you develop a robust local SEO strategy.

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Featured Image: Rido/Shutterstock



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SEO

Google’s John Mueller On Domain Selection: gTLDs Vs. ccTLDs

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Google's John Mueller On Domain Selection: gTLDs Vs. ccTLDs

Google Search Advocate, John Mueller, has shed light on the difference between generic top-level domains (gTLDs) and country code top-level domains (ccTLDs), offering practical advice to businesses and SEO professionals.

His comments arrive amidst the recent update by Google that categorizes .ai domains as gTLDs, moving away from their previous association with Anguilla, a British Overseas Territory in the Eastern Caribbean.

Understanding The gTLD & ccTLD Distinction

A website owner in a Reddit thread on the r/SEO forum asks about the SEO implications of choosing country-specific domains.

Responding to the thread, Mueller notes that ccTLDs, such as .nl, .fr, and .de, are advantageous if a business is targeting customers in that region.

However, for those aiming for a global market or targeting a different country than the ccTLD suggests, a gTLD or the relevant ccTLD might be a better choice.

Mueller explains:

“The main thing I’d watch out for is ccTLD (“country code” — like nl, fr, de) vs gTLD (“generic” – com, store, net, etc). ccTLDs tend to focus on one country, which is fine if you plan on mostly selling in that country, or if you want to sell globally. If you mostly want to target another country (like “nationwi.de” but you want to target the US), then make sure to get either that ccTLD or a gTLD.”

He further clarifies that new TLDs are all classified as gTLDs. Even those that seem geographically specific, like “.berlin,” are technically not considered ccTLDs.

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Mueller continues:

“All of the new TLDs are gTLDs, for what it’s worth — some sound geo-specific, but they’re technically not (like “.berlin” — it’s a gTLD). Apart from ccTLD vs gTLD for SEO, there’s also the user-aspect to think about: will they click on a link that they perceive to be for users in another country?”

In another similar thread, Mueller warns against selecting TLDs predominantly used by spammers:

“From an SEO POV, I would just not pick a TLD that’s super-cheap and over-run with spam.” This comment underlines the importance of considering the reputation of TLDs when strategizing for SEO.

Google’s .ai Domain Update

Google recently updated its help documentation, specifying that it now treats .ai domain names as a gTLD, similar to .com, .org, and others.

This means Google Search won’t consider .ai domains geo-specific to Anguilla.

Gary Illyes from the Google Search Relations team provides the reason behind the change:

“We won’t infer the target country from the ccTLD so targeting Anguilla became a little harder, but then again there are barely any .ai domains that try to do that anyway.”

This update is significant for businesses and SEO professionals previously avoiding the use of .ai domain names for fear of Google associating them with Anguilla.

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The new classification removes the concerns, and such domains can now be used without the worry of geo-specific targeting by Google’s algorithms.

Sammanfattningsvis

Choosing the right domain, whether country-specific (ccTLD) or generic (gTLD), makes a difference in reaching the right audience.

A ccTLD could be a good fit if a business mainly targets customers in a specific country. A gTLD might be a better choice if the goal is to reach a broader, global audience.

Additionally, it’s a good idea to avoid spammy TLDs that hurt your site’s reputation.

Mueller’s comments are a good reminder of the strategic decisions in registering your domain.


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11 tips för att optimera prestanda Max-kampanjer

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11 tips för att optimera prestanda Max-kampanjer

Performance Max campaigns are the pinnacle of automation in PPC, so it’s no surprise they continue to be a major topic of debate for PPC professionals looking to balance time savings with peak campaign performance.

The primary goal of Performance Max campaigns is to drive conversions, such as sales, leads, or sign-ups, for your business while maintaining a competitive cost-per-action (CPA) or return-on-ad-spend (ROAS).

By utilizing Smart Bidding strategies and dynamically adapting ad creatives, these campaigns help advertisers reach a wider audience and boost the results obtained from traditional, single-channel campaigns.

But their high dependence on AI doesn’t mean these are set-it-and-forget-it campaigns.

Automation can still benefit from the touch of an expert PPC manager. But because they are so different from traditional campaigns, there are unique ways to optimize Performance Max (PMax) campaigns.

PMax optimization broadly falls into three categories:

  • Setting them up for success.
  • Monitoring that the AI is driving the right results.
  • Tweaking the campaigns to further optimize their performance.

Read on to learn how to get the most out of your PMax campaigns by addressing each of these three areas of opportunity.

How To Set Up PMax Campaigns For Success

Let’s start with what can be done to set up Performance Max campaigns to be successful out of the gate.

Remember that one big risk of automated PPC is that machine learning algorithms can eat up a significant amount of budget during the learning phase, where it establishes what works and what doesn’t.

Many advertisers don’t have the patience or the deep pockets to pay for machines to learn what they already know from their own experience.

1. Run It In Addition To Traditional Campaign Types

This advice is straight from Google, which says

“It’s designed to complement your keyword-based Search campaigns to help you find more converting customers across all of Google’s channels like YouTube, Display, Search, Discover, Gmail, and Maps.”

And while running Performance Max as a stand-alone campaign is better than not advertising on Google at all, for professional marketers, it should be seen as a supplement to existing campaign types.

Running PMax campaigns in conjunction with traditional search and display campaigns offers advertisers a more comprehensive and diversified marketing strategy.

This approach allows businesses to capitalize on the strengths of each campaign type while mitigating their limitations, resulting in a more balanced and effective promotional effort.

Traditional search campaigns are particularly effective at capturing user intent through keyword targeting, ensuring ads are shown to users actively searching for relevant products or services.

Traditional display campaigns, on the other hand, are excellent at raising brand awareness and reaching audiences across a vast network of websites and apps.

PMax campaigns complement these traditional approaches by utilizing machine learning to optimize ad targeting and placement across multiple Google platforms.

This broadens the reach of advertising efforts, tapping into new audience segments and driving conversions more efficiently.

Combining these campaign types allows advertisers to cover all stages of the customer journey, from awareness and consideration to conversion and retention, while maximizing their ROAS.

2. Exclude Brand Keywords From Performance Max

One keyword-targeted search campaign you should always have is a brand campaign.

Then, ask your Google rep to exclude your brand keywords from all PMax campaigns so they don’t cannibalize traffic from your brand campaign.

Brand traffic should be inexpensive because it’s leveraging the power of your own brand. When users search for that, your ads will be the best match with the highest Quality Score and hence should be discounted significantly.

But because Performance Max’s mission is to generate more conversions, it may actually end up bidding on really expensive brand-adjacent queries.

For example, if I bid on the keyword “optmyzr,” I’ll pay around $0.10 per click when someone searches for exactly that.

(Disclosure, I am the co-founder of Optmyzr.)

But if I show ads for the keyword “optmyzr ppc management software,” I’m competing against every advertiser who bids for ‘ppc management software,’ my brand discount disappears, and those clicks will cost several dollars each.

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In a branded search campaign, I can control exactly which traffic to target using positive and negative keywords. But in Performance Max, there is no easy way to manage keywords, so Google may use the really cheap brand traffic to subsidize the much more expensive brand-adjacent traffic.

Ultimately, you will get results within your stated ROAS eller CPA limits. And while that may be acceptable to some, many advertisers prefer to manage their brand campaign separately from everything else.

3. Create Multiple Performance Max Campaigns To Target Different Goals

The same reasons why you would run more than one campaign in an account without Performance Max apply to why you should consider having multiple PMaxcampaigns.

For example, online retailers often set different goals for different product categories because they have different profit margins. By splitting these products into different campaigns with different ROAS targets, advertisers can maximize their profitability.

Image from author, April 2023

Maintaining multiple campaigns also supports seasonal advertising plans that may require different budgets at different times of the year.

Google supports up to 100 Performance Max campaigns per account, so that indicates that it, too, agrees there are many different good reasons why an advertiser would want to maintain more than one campaign.

4. Manage Final URL Expansion

When you create a PMax campaign, you tell Google what landing page to send traffic to. But you also get to decide if Google can expand to other landing pages on your domain.

Think of it a bit as dynamic search ads (DSAs), which automatically match your site’s pages to potentially relevant searches and automatically generate the ads to show.

Final URL expansion should be used cautiously.

At the campaign’s onset, consider focusing all your budget on the landing pages you care most about. If the results are good, then expand to more final URLs automatically.

And always be sure to use rules and exclusions to ensure Google doesn’t show your ads for parts of your site you don’t want advertised. For example, exclude your login page (assuming that one is ranked high in SEO).

You can also exclude sections of your site that are the focus of other campaigns. A retailer could exclude all pages that include the path ‘electronics’ in their apparel campaign to ensure consumers interested in electronics are served ads from the most relevant campaign.

5. Add Audience Signals From The Start

Adding audiences to a Performance Max campaign helps enhance the targeting and performance of your marketing efforts.

While PMax campaigns already utilize machine learning to optimize ad targeting, incorporating audience information provides additional context that can further improve the campaign’s efficiency.

Adding audience information enables the machine learning algorithms in PMax campaigns to make more informed decisions when optimizing ad targeting and placements. This can lead to better campaign performance and a higher ROAS.

By specifying particular audience segments, such as in-market, affinity, or remarketing audiences, advertisers can tailor their campaign messaging and creative to resonate better with their target users. This enables more personalized and relevant ad experiences, resulting in higher engagement and conversion rates.

Advertisers should also attach their own audiences to Performance Max campaigns. For example, by attaching a list of all their existing customers, they can choose to have the PMax campaign prioritize new user acquisition.

Because it is generally harder and more expensive to find new users than to convince existing users to make another purchase, adding this setting can better focus the ad budget on what is most valuable to the business.

How To Monitor Performance Max Campaigns For Success

Even when campaigns are well set up, monitoring AI is always a smart idea because it can sometimes make questionable decisions.

When I accidentally turned on automatically applied recommendations from Google, I found that my brand keyword ‘optmyzr’ was removed by Google because the AI felt it was redundant to some other keywords in my campaign, particularly some misspellings of our brand name.

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I investigated and found the keywords Google preferred delivered fewer conversions and had a higher CPA than the keywords it removed. So not only was AI semantically wrong, but it also made a bad decision for my bottom line.

So let’s look at some ways to monitor Performance Max campaigns.

6. Report Where Your Performance Max Traffic Is Coming From

Just like you may have monitored clicks and impressions by device types or from different geographic areas, in PMax you should care about the performance of the various channels where your ads are shown.

If you only look at the overall performance of a PMax campaign, you may be falling into the trap of averages.

Relying solely on averages can be misleading and might not accurately represent the true nature of the underlying data.

Averages can oversimplify complex data, reducing it to a single value that may not capture important nuances or patterns within the dataset, and this can mask the variability or range of values in the dataset, leading to false assumptions about the consistency or homogeneity of the data.

en rapportwidget som visar var Google Ads Performance Max-annonser visasImage from author, April 2023

For example, is low performance on the display network made up for by the great performance of ads on YouTube?

On average, the campaign drives the results you want. But by eliminating some wasteful portions, results could be even better than what you asked for.

Even if the campaign is delivering the desired results, knowing about possible inefficiencies puts you in a better position to address those and tilt the playing field back in your favor.

Tools like Optmyzr make it easy to see where your budget is spent in PMax, and there are also Google Ads scripts that will add this type of clarity to your data.

7. Monitor For Cannibalization

Because PMax campaigns don’t include the traditional search terms reports and only include part of that data in insights, it can be difficult to know when it is cannibalizing the other campaigns you’re running in parallel.

When it comes to standard shopping campaigns and PMax for retail (which replaced Smart Shopping campaigns), the PMax campaign always takes precedence over the traditional shopping campaign. For this reason, it’s important to segment products to avoid overlap.

For example, you could advertise shower doors in one campaign and bathroom vanities in another. But if there is any possible overlap, even segmenting campaigns may not lead to the desired result.

For example, shower wands advertised in a traditional shopping campaign may be closely enough related to shower doors and get mixed into the PMax campaign for shower enclosures.

Regarding keyword cannibalization, Google says if the user’s query is identical to an eligible Search keyword of any match type in your account, the Search campaign will be prioritized over Performance Max.

But if the query is not identical to an eligible Search keyword, the campaign or ad with the highest Ad Rank, which considers creative relevance and performance, will be selected.

And even a keyword that is an identical match may be ineligible due to a variety of factors and still get cannibalized.

The best way to monitor for cannibalization is to monitor campaign volumes and look for shifts. Does an unexpected drop in a search campaign correspond to an increase in traffic to the PMax campaign? If so, dig deeper and use our optimization tip for managing negative keywords that we’ll cover in the next section.

Optimizations For Performance Max

While PMax promises to optimize itself on an ongoing basis thanks to AI, there are some proactive ways you can still help the machines deliver better results.

8. Use Account-Level Negative Keywords

Unfortunately, it’s not possible to add negative keywords to a PMax campaign without the help of a Google rep. And even then, they will generally only add negative brand keywords to help prevent cannibalizing a brand campaign.

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But PMax campaigns can work with shared negative keyword lists if you email Support and ask them to attach one of your shared negative lists to your PMax campaigns.

From that point forward, you can simply add negative keywords to the shared list, and they will instantly take effect on the PMax campaign that is associated with the shared negative list.

While Google doesn’t share full search term details for PMax the way it does for search campaigns, it will show keyword themes under insights. This is one good source for negative keyword ideas.

You should also leverage data from traditional search campaigns you’re running in parallel to PMax.

So mine your traditional search campaigns for negative keyword ideas, for example, when users search for things like ‘free’ ‘login’, etc., that never convert well. Add these as negative keywords to the shared negative list that is attached to your PMax campaign.

9. Use Account-Level Placement Exclusions

When it comes to placements, Google has a predefined report that shows placements where your Performance Max ads were shown.

bild av rapporter i Google Ads som visar vilka placeringar prestanda max annonser visas påSkärmdump från Google Ads, april 2023

 

This is a great starting point to find ideas for placements to exclude.

To exclude placements from PMax, you’ll need to exclude them at the account level, since it’s not possible to add negative placements to individual PMax campaigns. You’ll find this ability under the “Content” section of the Google Ads account.

Google Ads-gränssnittet för att utesluta placeringar på kontonivåSkärmdump från Google Ads, april 2023

 

Just like with negative keyword discovery, consider using your account-wide placement data from all campaigns to find placements to exclude in PMax.

And if you run multiple Google Ads accounts, you can get even better results by finding money-wasting sites and apps in the display network to exclude across all the accounts you manage.

Or when working with a tool provider, they may even be able to help you find negative placement ideas from their own vast network of data.

10. Exclude Non-Performing Geo Locations

Even though PMax uses automated bidding, which doesn’t support geo bid adjustments, you can still leverage geo data in two ways.

You can either exclude locations that don’t drive conversions or use conversion value rules to manipulate the value you report for conversions from different regions so that the bids will get adjusted accordingly.

For example, if you report conversions as soon as someone fills out your lead form, but you know that people in Munich become paying customers at a higher rate than people who fill out the same form from Berlin, you can set a conversion value rule to value conversions from Munich more highly.

This helps automated bidding make the right decisions about what CPC bid will likely have the desired ROAS.

And that leads to our final optimization tip, which is a big one.

11. Feed Correct Conversion Data

AI can only do a good job for your account if you tell it what the goal is.

And the goal should be precise.

It shouldn’t be to get the most conversions possible if your real goal is to drive profits.

Or to get as many leads as possible if you want leads that turn into customers.

Setting up goals correctly can make a huge difference in how well PPC automation will perform.

Updating goals with margin data or with data from your sales team can be a significant effort, and that’s why I’ve listed this as an ongoing optimization strategy rather than an up-front setup task.

Get PMax up and running with the conversions you’ve already been operating with, and then work to constantly enhance that conversion data.

Slutsats

With these 11 tips to optimize your Performance Max campaigns, you can expect better results while also benefiting from the time savings promised by automated campaign types.

There are many more tips I didn’t cover here that you can discover by joining the dialogue online.

And there will be many more tips to come as PPC automation continues to evolve.

Fler resurser:


Featured Image: TippaPatt/Shutterstock



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SEO

En strategi för att rangordna lokala söktermer

Publicerad

En strategi för att rangordna lokala söktermer

Location landing pages don’t get enough respect.

You set them up with your name, address, phone number & hours. Maybe you embed a Google Map for driving directions.

Perhaps you write some copy that no one will read, and if you have multiple locations, you repeat the same copy on each page and just change the location name.

If you’re feeling cocky, you put a call to action on it – maybe.

You set it, then you forget it.

And guess what? That actually works pretty well for local SEO.

I mean, what more does a potential customer want from a location page? Maybe an appointment scheduler?

But who cares about the customer? We smug SEO types all know Google is our #1 customer.

So, what does Google want from a location page? Let’s start with the basics.

1. What Is The Purpose Of A Location Page? (PAA FTW)

I can’t believe I have to explain this, but ChatGPT isn’t going to train itself. (At least, I don’t think it will.)

For retailers, location pages come in four basic types:

1. Location Detail Page

This typically represents the physical location of a business (e.g., SideTrack Bar & Grill at 30 W. Angela St. Pleasanton, CA 94566,).

2. Location Service/Department Page

This typically represents a specific service or department category available at the physical location (e.g., SideTrack Bar & Grill Catering).

3. City Page

This typically represents the city (#duh) where various physical locations are located (e.g., Pleasanton, CA),

4. State Page

This typically represents the state (#duh2) where various physical locations are located (e.g., California).

Depending on your industry, you may also want to consider County Pages (or Boroughs, Provinces, Prefectures, or whatever nomenclature your particular country uses).

For example, attorneys specializing in the laws of a specific county may find it useful to set up a page for that county.

There are likely infinite other options, but these are the main ones that 99% of you with location-based businesses need to consider.

For service area businesses (aka “SABs”), it’s basically the same setup, except you will typically want to create additional City Pages for the various areas you serve (e.g., Plumber in Livermore, CA, Plumber in San Ramon, CA, etc.).

This will help you target these queries in the Local Organic search engine results pages (SERPs) – those results that typically show up below/above Local Packs – and they can help your Google Business Profile (GBP) be more relevant for queries for those areas.

2. Why Do Location Pages Matter For SEO?

Despite their simplicity, location pages can play a big part in SEO for brands.

There are two basic types of search queries these pages are tailor-made for:

Brand Queries

These are perhaps the most important queries to show up on Google for.

When a searcher queries [Starbucks], [Starbucks near me], or [Starbucks Pleasanton], Google typically wants to show a location page for that brand.

If you don’t have a page for the specific location, Google may show your homepage, a nearby City Page, or perhaps a page for a third-party site like a local business directory that uses your brand name, plus the location for SEO purposes.

And, of course, there are all sorts of related queries like “Starbucks hours,” “Starbucks address,” etc.

Non-Brand Local Queries

These are the money queries where you can attract potential customers who may have never heard of you – or thought of you for the specific query.

Consider queries like [pizza], [pizza near me], [best pizza in Pleasanton], etc. Single-location businesses can often rank for these queries with just their homepage, which basically acts like a location page.

But multi-location businesses will typically need a page for that specific location to rank for these high-value queries in the organic results.

Links

Outside of the homepage, location pages are typically the best source of a site’s external links. Numerous local business directories link to these (aka “local citations”) and they tend to accumulate backlinks from local media sites and others over time.

They can then spread the link mojo throughout the site.

3. How Do Location Pages Affect Local Pack Rankings?

This is pretty straightforward. If you have a Googles företagsprofil (GBP) linking it to a location page for the area in which you are trying to rank is a critical ranking factor for Local Packs.

I have done plenty of tests where we changed the link to go to a page that did not target the city we wanted to rank in, and the Local Pack rankings suffered. When we switched it back, the rankings recovered.

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It’s important to note: your homepage may have more location mojo than your location page for a given location, so you’ll want to test which one works better for GBP.

And as mentioned above, having a page for a given service area can help you rank for queries for those service areas.

4. What Are the Basic Elements Of A Well-Optimized Location Page?

Name, Address, Phone Number (NAP)

Your location’s business name, address, phone number, and hours. Make sure the name, and all other info, you use on this page matches the info on your business’s GBP.

Last year we looked at 100,000 SERPs and found that pages on local directory sites that exactly match the business name and other info of the relevant GBPs tended to outperform those that have partial or no matches.

Structure Your Data

Mark up all of the NAP elements i LocalBusiness schema. There are a number of specific business category schemas, so if there is something more targeted for your business, you’ll want to use that.

For brands with multiple related brands (e.g., IHG, Holiday Inn, Holiday Inn Express, etc.), you’ll want to acquaint yourself with Organization schema to help our robot overlords sort things out correctly.

And don’t forget breadcrumbs linking up to parent City/State URLs marked up with Breadcrumb schema.

Use Targeted Meta Data

The page’s title tag and H1 should ideally target the business name and location (e.g., “Starbucks Pleasanton, CA”).

You can certainly test adding additional targeting to see how it affects performance (e.g., “Starbucks Coffee in Pleasanton, CA,” “Starbucks Coffee Near Pleasanton, CA”).

Our research suggests that outside of the target category (e.g., “coffee”), the city is the most important element to be included in the title tag for “near me” searches – then the state.

Using the word “near” appears to help, but at the margins. Still, an extra 1-2% clicks couldn’t hurt, right?

Titeltaggfaktorer Image from author, May 2023

5. Engagement Intangibles

“Engagement” is one of the fuzzier of the many fuzzy SEO factors.

So think about what else a potential customer might need to find a location page useful.

Calls-to-action (CTAs), like the ability to make online appointments, order something online, etc., likely send positive signals to Google about the usefulness of the location page.

6. Advanced Location Page SEO

This isn’t rocket science, so when I say “advanced,” I really mean “SEO tactics for someone who somehow got buy-in from the rest of the org to prioritize updates to the location pages that everyone forgot we even had.”

Here are some things we have seen work over time. Your mileage may vary, of course:

Optimized Copy

It’s perfectly fine to start with a basic copy block with a find and replace for the location name/city that explains what your business offers.

It’s relatively cheap and easy, and you can always go back and update the copy later. See what that gets you before spending more time or money on it.

That said, we tend to see more targeted copy outperform instances of using the same copy on each page. I recall a client site not moving in rankings for six months until we updated the copy on the location pages to be unique.

As with everything SEO, try to test this at a small scale before you make a bigger investment.

Hopefully, it goes without saying, but I’ll say it: using phrases relevant to the topic you are targeting in your copy couldn’t hurt.

Certain businesses may also benefit from adding “Points of Interest” (aka “POIs”) to the copy. For example, people often search for hotels with modifiers like “near the airport.”

So adding those phrases and POIs to your location pages can make your page more relevant for these queries while also improving the relevance for the target city “entity.”

That’s a fancy way of saying that because you mention JFK Airport, Google may think you’re relevant to the great borough of Queens, NY. Mentioning the neighborhoods you serve is also a good one.

Link To Nearby Locations

Multi-location businesses should link to nearby locations (the distance depends on what you think is best for customers) from their location pages.

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There are two good reasons besides customer convenience to do this:

  • The more locations you have, the harder it is for Googlebot to find them, so linking to them from these pages creates more reasons for Googlebot to crawl them.
  • Adding the other location names to the copy of the location page may make it more relevant for Google. For example, if there’s a link to “Starbucks Livermore” on the “Starbucks Pleasanton” page, the phrase “Livermore” might give Google more confidence about the Pleasanton location, since Livermore is the next town over.

Use Topically Relevant Images And Videos

Since these lowly location pages get no respect to begin with, they often are launched with copy only.

But check this out: We have found that for some niches, merely adding relevant images to the pages can help with ranking improvements.

For example, if you have a truck driver school, consider adding a picture of a person driving a truck (#duh3). If you are a remodeler, maybe add some shots of recent projects.

A good rule of thumb is to look at the top-ranking pages in the Local Pack for your query and make sure you have just as good, if not better, images and/or videos on your location page.

Använda sig av Google’s Vision API to ensure it understands what your image is about.

Link To Product/Service Category Pages

Last year we looked at Local Packs across 10,000,000 keywords for 40 ecommerce categories in 5,000 U.S. markets (the things we do for SEO…).

One of our key findings was that location pages that linked to category pages (e.g., Target.com’s Dublin, CA page linking to its Video Games Category Page) tended to outrank those sites that didn’t do this.

This simple tactic can have a significant impact.

Pick the categories you want to prioritize and link away.

Add Local Reviews

Adding a feed of customer reviews to these pages, particularly if the reviews are from the page’s target area, can often improve performance.

One of my theories is that a regularly updated review feed gives Google a good reason to visit the page often and prioritize it.

Before you implement this, be sure to bone up on Google’s guide to user reviews och its rules for marking up “self-serving” reviews.

Notera: I have rarely seen a site penalized for violating these rules, but you may not want to be Patient Zero on this one.

Meet The Team!

We recently did a project for a moving company where we observed that many of the best-ranking pages in their markets had pictures of the local team.

According to my friend Carrie Hill of Sterling Sky,

“Any time someone goes into a client’s house, car, or business, I advise putting employee faces on websites, confirmations, and reminders.”

The Kitchen Sink

Other items that could make sense on your location pages and improve engagement include:

  • Philanthropy and community connections.
  • Local sponsorships.
  • Hiring and careers info.
  • Pricing info (marked up with Price schema, of course).
  • Business license/insurance info.
  • Social proof and trust signals like BBB accreditation for each location and/or “Voted Best Boba Shop in Pleasanton!”

Use Google Merchant Center Data To Increase Conversions

If you are running product listing ads (PLAs) you likely have a ton of data in Google Merchant Center that can give you hints on how to improve conversions on your location pages.

The TL;DR: Check your Google Merchant Center (GMC) to see what products get the highest impressions and click-through rate (CTR) when they are connected to your GBP in the SERPs.

This can be found in the “Local Surfaces” report. These products should be featured on the relevant location page.

se vad som finns i butik: google-sökningScreenshot from Google, May 2023

Google is showing you that people are already interested in them.

See Google Merchant Center: A Local SEO Goldmine for Retailers for more detail on this wacky trick.

7. What Should I Not Do With Location Pages?

Over the past decade or two, we have tried pretty much everything you can think of with these things. Here are a couple of things you’ll want to be wary of:

Unnecessary Location + Service Pages

We’ve seen many brands launch location + service/department pages linked off the location detail page. For example, Home Depot has these pages for Home Services, Truck Rental, and its Garden Centers.

There are plenty of good non-SEO reasons to have these pages. If you are looking to rent a truck, having a specific page about renting a truck in your city might be helpful.

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But be clear that this will often not be a net-new traffic play.

Why do I say this?

Because, after looking at organic traffic data to tens of thousands of location + service pages, we have observed that most of the time, 90% of the organic traffic to these pages is brand traffic, and they are likely cannibalizing searches you were already getting.

Lokala avdelningens servicesidorImage from Semrush, May 2023

This is not the case in every situation, and it may be worth it to roll these out merely to improve conversions.

But you should be aware that these may not be a net positive in terms of organic traffic, and they may even have negative SEO effects due to increasing the number of “thin” URLs on the site.

SEO-problem för flera platserImage from Semrush, May 2023

In one case, we had a client with about 100,000 URLs launch these pages, which created about 1,000,000 new URLs. Guess how well that went.

Our rule of thumb is that if a department or service can get a GBP, it may be worth creating a local page for SEO purposes. This doesn’t apply to all cases, of course.

Location Pages With No Location

We recently worked on a retailer site that created pages for cities that were near their locations, but where they had no locations.

The pages looked like every other location page, but instead of presenting NAP info for a relevant location, it linked to the nearby locations.

This was a national site, so they had over 130,000 of these. And, of course, they were getting virtually zero organic traffic.

For SABs, this tactic is necessary if you want to rank outside of your physical location’s area (more on that in a moment). But it seems that, for queries that imply a searcher is looking for a physical location, Google doesn’t want to show you these types of no-location pages.

Oh, and don’t add insult to injury by creating local pages for every brand you carry (e.g.,/ca/pleasanton/flaming-hot-cheetohs). This client had about 500,000 of those and, you guessed it, virtually no organic traffic.

Beware Thin Content Location Pages

A common tactic for service area businesses or SABs is to create a ton of location pages for the areas they serve.

They may even make the content on them super unique.

Manuella åtgärder: problem upptäckt på GSCScreenshot from Google Search Console, May 2023

The challenge is that we are starting to see these types of plays get manual actions for thin content.

Of course, Google does not seem to apply this across the board. I still see plenty of “thin” location pages for various queries.

So what can you do? It’s the same challenge every other SEO has.

Look at what type of content is doing best for a particular query type and create a better page. Let’s face it: when it comes to location pages, the bar is pretty low.

Only Create Pages When There Is Clear Local Intent

Vi har precis avslutat ett projekt för en advokat med praktiker i 30+ städer. De har 54 övningsområden och har skapat plats + övningssidor för varje. Det är 1 620+ sidor för Google att räkna ut.

Det första vi gjorde var att fastställa hur mycket "lokal avsikt" det fanns för sökresultat för varje övningsområde.

"Lokal avsikt" kan bestämmas av vilken % i en SERP som har "lokalt" innehåll (t.ex. lokala paket, städer eller delstater i titlarna, föreslagna eller relaterade sökningar, etc.).

Du behöver ingen platssida för en fråga med relativt låg lokal avsikt. Denna speciella advokat hade 300+ platssidor som riktade in sig på frågor som inte hade någon lokal avsikt.

I dessa fall skulle det vara bättre för SEO att omdirigera dessa sidor till en enda "nationell" tjänstsida.

Så innan du investerar mycket i att skapa platssidor, kolla först efter lokala avsikter. Det kan spara mycket tid och pengar.

Jag kunde fortsätta.

Dessa bedrägligt enkla sidor har nästan oändliga möjligheter för SEO, men min gissning är att om du har kommit så långt har du nu massor av JIRA-biljetter att prioritera.

Gunga galunga.

Speciellt tack till Carrie Hill, Amy Toman, Mike Blumenthal, Joy Hawkins, Brandon Schmidt och Will Scott för att ha lämnat feedback.

Speciellt tack till LSG-teamet för att de skrek åt mig som om de vore min mamma när jag skjutit upp när jag skrev den här artikeln.

Fler resurser:


Utvald bild: DEEMKA STUDIO/Shutterstock



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