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From cookie, to beyond CRM and constant consent

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From cookie, to beyond CRM and constant consent

The demise of the cookie as we know it may have been given yet another stay of execution by Google, but let there be no doubt: its end is coming. Yet, people are still underprepared: one recent study of 500 CMOs in the UK and US suggests that nearly 50 percent are not well prepared for the days when cookies become a thing of the past.

They are not alone. Repeated delays and a lack of concrete roadmaps for credible scalable long-term alternatives for identification, targeting, reporting and evolving marketing strategies are muddying the waters. However, there are steps which can and should be taken by businesses of all kinds to prepare for the day the cookie is finally removed from the jar. Parking the issue and sleeping on the job could prove more problematic in the long run, as the cookie has been one of the more foundational aspects of performance marketing and digital infrastructure as a whole. Preparing for its absence is a marathon, not a sprint.

It may not be sexy, but a full data compliance, first-party data and activation strategy needs to be a crucial first step. The problem with cookies is their ubiquity. We’ve all become very used to dealing with them; still, they are far from the be all and end all of recognising customers online and especially in these increasingly privacy-conscious days, they have significant limitations. Google’s own VP and GM of ads, Gerry Dischler, put it best: “Cookies and other third party identifiers which some are advocating for within the industry do not meet rising expectations that consumers have when it comes to privacy. They will not stand up to rapidly evolving regulatory restrictions. They simply cannot be trusted in the long term.”

Luckily, businesses have been gifted more breathing space to prepare for this coming paradigm shift both organisationally and technically in how brands and platforms garner consent, remain relevant and foster full-funnel, and long-term, relationships. Make no bones about it, the impact of cookie depreciation will be wide ranging. It will restrict the potential for remarketing, long a staple of online acquisition in an attempt to recapture the attention of those who may have looked at a product or site and slipped through the net. It will also limit resolution with walled gardens, which have become so influential. Brands often cannot envisage a future without liaison with Facebook or LinkedIn platforms to broaden the perspective on customers. Apple are already ahead having taken a product first stance on ad privacy opt-ins – given this path is now beaten, it looks set to be a well-trodden one. This may also trigger a complete overhaul of consent and re-evaluation of remarketing as a strategy, and many should be acting now to overhaul their first party data consent if they re-imagine their propositions in a new, cookie-free future.

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The reappraisal of data doesn’t stop there – to fill perceived gaps in knowledge we are looking at a rise again in use of second party data sources and partnerships, and profiling to build a more complete view of the customer. As ad networks’ audiences diminish, the size, scale and accuracy of cross-device tracking will make it harder and less valuable to sequence creative. CRM approaches will become much more valuable as a result, evolving into Experience Relationship Management (ERM) and providing a much richer view of customer behaviour. This will fold CRM-to-ERM strategies much more closely back into digital planning, but also drive yet further focus on consent. This in turn will raise the bar for value exchanges with consumers – basic offerings will no longer suffice, and bolder service exchanges will be needed to match the needs of audiences who are well aware of the value of their time, attention and data. When you need to reaffirm consent frequently, you open regular doors to people jumping ship. The value to stay needs to be significant.

The relationship between brand and publisher will also change – no longer as simple as starting with ‘dropping a cookie’, the onus will be on brands to pass express and clear first party consent on to any intended publisher for enrichment. Data clean rooms and an owned-ID graph will become much more widespread to manage this process alongside dynamically maintained consent practice. We also expect to see further IP masking develop, again following the path beaten by Apple with Mail’s ability to mask tracking pixels, and to mask IP addresses from email senders. All of this combines to make brand trust in data handling and stewardship a fundamental given within the post-cookie world.

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All of this may seem like a lot – effectively some of the longstanding fabric of digital marketing practice and internet infrastructure is being unpicked, without clarity on what will replace it. But brands and marketers can take action to prepare for what comes next. Embrace changes of adtech partners, who are also better prepared for the newly cookieless landscape. Rethink consent and the reciprocal value exchanges to consumers. Amplify current data collection, and find an ID resolution partner who suits your purposes. Start to build second party data partnerships, and ultimately, recognise that tough conversations are coming and necessary. The cookie-free future might seem uncertain, scary and unfamiliar, but it is worth remembering it’s roots and the often missed potential. Cookies have always been given credibility without question which for technologists has always been a frustration. The cookieless future should remove the limits they have long set on the market, and instead open up a new, broader and richer future for well-rounded and valuable digital experiences with audiences as a whole.

There are some key actions that we’ve been taking with our savvy clients over the past 12-24 months which turn what can seem like a daunting negative into a consumer focused positive:

  1. Assess your vendor list to see which partners you already have, and may not be utilising their data clean room functionality e.g. Microsoft, AppsFlyer, Snowflake, AWS and GCP. Don’t be scared off by putting your eggs into one basket – the whole purpose of the clean room is to be a safe platform agnostic home for all your 1st part data to broker its integration between your external marketing ecosystem partners
  1. Get your technology, product marketing, data and experience design teams talking seriously about evolving your data-value exchanges. Start evolving now, and accelerate if you’ve already started. Move beyond newsletter sign-ups, voucher-codes and re-engagement well after purchase. Build true unique reasons to sign-up and keep connected with your brand e.g. exclusive bundles, loyalty only you can do, sustainability and community programmes that amplify reasons to share data beyond the core products. This can include recycling schemes, pop-up experiences, and partner events.
  2. Don’t forget that the 3rd party cookie-sunset doesn’t shut the door on partner data sharing. Use your clean room (AKA. CDP, DMP 2.0) to broker meaningful and transparent relationships with trusted partners whose proposition is complimentary or can extend new value-adds to your customer base.
  3. .. don’t forget addressing the measurement challenges that the cookie-sunset is already causing. Rethink or reconsider Multi-touch Attribution. It has fallen short of delivering on its promises. Multi-touch Attribution is developing a reputation for failure. It’s NOT about deploying an off the shelf CDP/DMP or attribution modeling solution and hey-presto!
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It’s ABOUT combining all available data to interpret and contextualise performance drivers, to demystify contributors and influence confident optimisation – we call this Full-funnel Attribution outputs of which include:

  • Marketing spend with attributed view lens (e.g. Attributed vs Last Click)
  • Channel contribution to drive trusted budget reallocation
  • Explore conversion paths to easily act on conversion blockers
  • Act on segment impact to optimise linear spend and invest in specific cohorts
  • Content effectiveness attributes value to pages and contribution to conversion
  • Project and campaign incrementality drill-downs to map performance attributed to specific initiatives run across teams
  • Unify measurement of search (Paid + Organic) to align strategies and begin to eliminate cannibalisation – starting to confidently prove incrementality

 

funnel attribution modelling without the cookie


Anthony Magee is the Director of data and experience technology at SYZYGY.

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SEO

Google’s John Mueller On Domain Selection: gTLDs Vs. ccTLDs

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Google's John Mueller On Domain Selection: gTLDs Vs. ccTLDs

Google Search Advocate, John Mueller, has shed light on the difference between generic top-level domains (gTLDs) and country code top-level domains (ccTLDs), offering practical advice to businesses and SEO professionals.

His comments arrive amidst the recent update by Google that categorizes .ai domains as gTLDs, moving away from their previous association with Anguilla, a British Overseas Territory in the Eastern Caribbean.

Understanding The gTLD & ccTLD Distinction

A website owner in a Reddit thread on the r/SEO forum asks about the SEO implications of choosing country-specific domains.

Responding to the thread, Mueller notes that ccTLDs, such as .nl, .fr, and .de, are advantageous if a business is targeting customers in that region.

However, for those aiming for a global market or targeting a different country than the ccTLD suggests, a gTLD or the relevant ccTLD might be a better choice.

Mueller explains:

“The main thing I’d watch out for is ccTLD (“country code” — like nl, fr, de) vs gTLD (“generic” – com, store, net, etc). ccTLDs tend to focus on one country, which is fine if you plan on mostly selling in that country, or if you want to sell globally. If you mostly want to target another country (like “nationwi.de” but you want to target the US), then make sure to get either that ccTLD or a gTLD.”

He further clarifies that new TLDs are all classified as gTLDs. Even those that seem geographically specific, like “.berlin,” are technically not considered ccTLDs.

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Mueller continues:

“All of the new TLDs are gTLDs, for what it’s worth — some sound geo-specific, but they’re technically not (like “.berlin” — it’s a gTLD). Apart from ccTLD vs gTLD for SEO, there’s also the user-aspect to think about: will they click on a link that they perceive to be for users in another country?”

In another similar thread, Mueller warns against selecting TLDs predominantly used by spammers:

“From an SEO POV, I would just not pick a TLD that’s super-cheap and over-run with spam.” This comment underlines the importance of considering the reputation of TLDs when strategizing for SEO.

Google’s .ai Domain Update

Google recently updated its help documentation, specifying that it now treats .ai domain names as a gTLD, similar to .com, .org, and others.

This means Google Search won’t consider .ai domains geo-specific to Anguilla.

Gary Illyes from the Google Search Relations team provides the reason behind the change:

“We won’t infer the target country from the ccTLD so targeting Anguilla became a little harder, but then again there are barely any .ai domains that try to do that anyway.”

This update is significant for businesses and SEO professionals previously avoiding the use of .ai domain names for fear of Google associating them with Anguilla.

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The new classification removes the concerns, and such domains can now be used without the worry of geo-specific targeting by Google’s algorithms.

Sammanfattningsvis

Choosing the right domain, whether country-specific (ccTLD) or generic (gTLD), makes a difference in reaching the right audience.

A ccTLD could be a good fit if a business mainly targets customers in a specific country. A gTLD might be a better choice if the goal is to reach a broader, global audience.

Additionally, it’s a good idea to avoid spammy TLDs that hurt your site’s reputation.

Mueller’s comments are a good reminder of the strategic decisions in registering your domain.


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11 tips för att optimera prestanda Max-kampanjer

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11 tips för att optimera prestanda Max-kampanjer

Performance Max campaigns are the pinnacle of automation in PPC, so it’s no surprise they continue to be a major topic of debate for PPC professionals looking to balance time savings with peak campaign performance.

The primary goal of Performance Max campaigns is to drive conversions, such as sales, leads, or sign-ups, for your business while maintaining a competitive cost-per-action (CPA) or return-on-ad-spend (ROAS).

By utilizing Smart Bidding strategies and dynamically adapting ad creatives, these campaigns help advertisers reach a wider audience and boost the results obtained from traditional, single-channel campaigns.

But their high dependence on AI doesn’t mean these are set-it-and-forget-it campaigns.

Automation can still benefit from the touch of an expert PPC manager. But because they are so different from traditional campaigns, there are unique ways to optimize Performance Max (PMax) campaigns.

PMax optimization broadly falls into three categories:

  • Setting them up for success.
  • Monitoring that the AI is driving the right results.
  • Tweaking the campaigns to further optimize their performance.

Read on to learn how to get the most out of your PMax campaigns by addressing each of these three areas of opportunity.

How To Set Up PMax Campaigns For Success

Let’s start with what can be done to set up Performance Max campaigns to be successful out of the gate.

Remember that one big risk of automated PPC is that machine learning algorithms can eat up a significant amount of budget during the learning phase, where it establishes what works and what doesn’t.

Many advertisers don’t have the patience or the deep pockets to pay for machines to learn what they already know from their own experience.

1. Run It In Addition To Traditional Campaign Types

This advice is straight from Google, which says

“It’s designed to complement your keyword-based Search campaigns to help you find more converting customers across all of Google’s channels like YouTube, Display, Search, Discover, Gmail, and Maps.”

And while running Performance Max as a stand-alone campaign is better than not advertising on Google at all, for professional marketers, it should be seen as a supplement to existing campaign types.

Running PMax campaigns in conjunction with traditional search and display campaigns offers advertisers a more comprehensive and diversified marketing strategy.

This approach allows businesses to capitalize on the strengths of each campaign type while mitigating their limitations, resulting in a more balanced and effective promotional effort.

Traditional search campaigns are particularly effective at capturing user intent through keyword targeting, ensuring ads are shown to users actively searching for relevant products or services.

Traditional display campaigns, on the other hand, are excellent at raising brand awareness and reaching audiences across a vast network of websites and apps.

PMax campaigns complement these traditional approaches by utilizing machine learning to optimize ad targeting and placement across multiple Google platforms.

This broadens the reach of advertising efforts, tapping into new audience segments and driving conversions more efficiently.

Combining these campaign types allows advertisers to cover all stages of the customer journey, from awareness and consideration to conversion and retention, while maximizing their ROAS.

2. Exclude Brand Keywords From Performance Max

One keyword-targeted search campaign you should always have is a brand campaign.

Then, ask your Google rep to exclude your brand keywords from all PMax campaigns so they don’t cannibalize traffic from your brand campaign.

Brand traffic should be inexpensive because it’s leveraging the power of your own brand. When users search for that, your ads will be the best match with the highest Quality Score and hence should be discounted significantly.

But because Performance Max’s mission is to generate more conversions, it may actually end up bidding on really expensive brand-adjacent queries.

For example, if I bid on the keyword “optmyzr,” I’ll pay around $0.10 per click when someone searches for exactly that.

(Disclosure, I am the co-founder of Optmyzr.)

But if I show ads for the keyword “optmyzr ppc management software,” I’m competing against every advertiser who bids for ‘ppc management software,’ my brand discount disappears, and those clicks will cost several dollars each.

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In a branded search campaign, I can control exactly which traffic to target using positive and negative keywords. But in Performance Max, there is no easy way to manage keywords, so Google may use the really cheap brand traffic to subsidize the much more expensive brand-adjacent traffic.

Ultimately, you will get results within your stated ROAS eller CPA limits. And while that may be acceptable to some, many advertisers prefer to manage their brand campaign separately from everything else.

3. Create Multiple Performance Max Campaigns To Target Different Goals

The same reasons why you would run more than one campaign in an account without Performance Max apply to why you should consider having multiple PMaxcampaigns.

For example, online retailers often set different goals for different product categories because they have different profit margins. By splitting these products into different campaigns with different ROAS targets, advertisers can maximize their profitability.

Image from author, April 2023

Maintaining multiple campaigns also supports seasonal advertising plans that may require different budgets at different times of the year.

Google supports up to 100 Performance Max campaigns per account, so that indicates that it, too, agrees there are many different good reasons why an advertiser would want to maintain more than one campaign.

4. Manage Final URL Expansion

When you create a PMax campaign, you tell Google what landing page to send traffic to. But you also get to decide if Google can expand to other landing pages on your domain.

Think of it a bit as dynamic search ads (DSAs), which automatically match your site’s pages to potentially relevant searches and automatically generate the ads to show.

Final URL expansion should be used cautiously.

At the campaign’s onset, consider focusing all your budget on the landing pages you care most about. If the results are good, then expand to more final URLs automatically.

And always be sure to use rules and exclusions to ensure Google doesn’t show your ads for parts of your site you don’t want advertised. For example, exclude your login page (assuming that one is ranked high in SEO).

You can also exclude sections of your site that are the focus of other campaigns. A retailer could exclude all pages that include the path ‘electronics’ in their apparel campaign to ensure consumers interested in electronics are served ads from the most relevant campaign.

5. Add Audience Signals From The Start

Adding audiences to a Performance Max campaign helps enhance the targeting and performance of your marketing efforts.

While PMax campaigns already utilize machine learning to optimize ad targeting, incorporating audience information provides additional context that can further improve the campaign’s efficiency.

Adding audience information enables the machine learning algorithms in PMax campaigns to make more informed decisions when optimizing ad targeting and placements. This can lead to better campaign performance and a higher ROAS.

By specifying particular audience segments, such as in-market, affinity, or remarketing audiences, advertisers can tailor their campaign messaging and creative to resonate better with their target users. This enables more personalized and relevant ad experiences, resulting in higher engagement and conversion rates.

Advertisers should also attach their own audiences to Performance Max campaigns. For example, by attaching a list of all their existing customers, they can choose to have the PMax campaign prioritize new user acquisition.

Because it is generally harder and more expensive to find new users than to convince existing users to make another purchase, adding this setting can better focus the ad budget on what is most valuable to the business.

How To Monitor Performance Max Campaigns For Success

Even when campaigns are well set up, monitoring AI is always a smart idea because it can sometimes make questionable decisions.

When I accidentally turned on automatically applied recommendations from Google, I found that my brand keyword ‘optmyzr’ was removed by Google because the AI felt it was redundant to some other keywords in my campaign, particularly some misspellings of our brand name.

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I investigated and found the keywords Google preferred delivered fewer conversions and had a higher CPA than the keywords it removed. So not only was AI semantically wrong, but it also made a bad decision for my bottom line.

So let’s look at some ways to monitor Performance Max campaigns.

6. Report Where Your Performance Max Traffic Is Coming From

Just like you may have monitored clicks and impressions by device types or from different geographic areas, in PMax you should care about the performance of the various channels where your ads are shown.

If you only look at the overall performance of a PMax campaign, you may be falling into the trap of averages.

Relying solely on averages can be misleading and might not accurately represent the true nature of the underlying data.

Averages can oversimplify complex data, reducing it to a single value that may not capture important nuances or patterns within the dataset, and this can mask the variability or range of values in the dataset, leading to false assumptions about the consistency or homogeneity of the data.

en rapportwidget som visar var Google Ads Performance Max-annonser visasImage from author, April 2023

For example, is low performance on the display network made up for by the great performance of ads on YouTube?

On average, the campaign drives the results you want. But by eliminating some wasteful portions, results could be even better than what you asked for.

Even if the campaign is delivering the desired results, knowing about possible inefficiencies puts you in a better position to address those and tilt the playing field back in your favor.

Tools like Optmyzr make it easy to see where your budget is spent in PMax, and there are also Google Ads scripts that will add this type of clarity to your data.

7. Monitor For Cannibalization

Because PMax campaigns don’t include the traditional search terms reports and only include part of that data in insights, it can be difficult to know when it is cannibalizing the other campaigns you’re running in parallel.

When it comes to standard shopping campaigns and PMax for retail (which replaced Smart Shopping campaigns), the PMax campaign always takes precedence over the traditional shopping campaign. For this reason, it’s important to segment products to avoid overlap.

For example, you could advertise shower doors in one campaign and bathroom vanities in another. But if there is any possible overlap, even segmenting campaigns may not lead to the desired result.

For example, shower wands advertised in a traditional shopping campaign may be closely enough related to shower doors and get mixed into the PMax campaign for shower enclosures.

Regarding keyword cannibalization, Google says if the user’s query is identical to an eligible Search keyword of any match type in your account, the Search campaign will be prioritized over Performance Max.

But if the query is not identical to an eligible Search keyword, the campaign or ad with the highest Ad Rank, which considers creative relevance and performance, will be selected.

And even a keyword that is an identical match may be ineligible due to a variety of factors and still get cannibalized.

The best way to monitor for cannibalization is to monitor campaign volumes and look for shifts. Does an unexpected drop in a search campaign correspond to an increase in traffic to the PMax campaign? If so, dig deeper and use our optimization tip for managing negative keywords that we’ll cover in the next section.

Optimizations For Performance Max

While PMax promises to optimize itself on an ongoing basis thanks to AI, there are some proactive ways you can still help the machines deliver better results.

8. Use Account-Level Negative Keywords

Unfortunately, it’s not possible to add negative keywords to a PMax campaign without the help of a Google rep. And even then, they will generally only add negative brand keywords to help prevent cannibalizing a brand campaign.

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But PMax campaigns can work with shared negative keyword lists if you email Support and ask them to attach one of your shared negative lists to your PMax campaigns.

From that point forward, you can simply add negative keywords to the shared list, and they will instantly take effect on the PMax campaign that is associated with the shared negative list.

While Google doesn’t share full search term details for PMax the way it does for search campaigns, it will show keyword themes under insights. This is one good source for negative keyword ideas.

You should also leverage data from traditional search campaigns you’re running in parallel to PMax.

So mine your traditional search campaigns for negative keyword ideas, for example, when users search for things like ‘free’ ‘login’, etc., that never convert well. Add these as negative keywords to the shared negative list that is attached to your PMax campaign.

9. Use Account-Level Placement Exclusions

When it comes to placements, Google has a predefined report that shows placements where your Performance Max ads were shown.

bild av rapporter i Google Ads som visar vilka placeringar prestanda max annonser visas påSkärmdump från Google Ads, april 2023

 

This is a great starting point to find ideas for placements to exclude.

To exclude placements from PMax, you’ll need to exclude them at the account level, since it’s not possible to add negative placements to individual PMax campaigns. You’ll find this ability under the “Content” section of the Google Ads account.

Google Ads-gränssnittet för att utesluta placeringar på kontonivåSkärmdump från Google Ads, april 2023

 

Just like with negative keyword discovery, consider using your account-wide placement data from all campaigns to find placements to exclude in PMax.

And if you run multiple Google Ads accounts, you can get even better results by finding money-wasting sites and apps in the display network to exclude across all the accounts you manage.

Or when working with a tool provider, they may even be able to help you find negative placement ideas from their own vast network of data.

10. Exclude Non-Performing Geo Locations

Even though PMax uses automated bidding, which doesn’t support geo bid adjustments, you can still leverage geo data in two ways.

You can either exclude locations that don’t drive conversions or use conversion value rules to manipulate the value you report for conversions from different regions so that the bids will get adjusted accordingly.

For example, if you report conversions as soon as someone fills out your lead form, but you know that people in Munich become paying customers at a higher rate than people who fill out the same form from Berlin, you can set a conversion value rule to value conversions from Munich more highly.

This helps automated bidding make the right decisions about what CPC bid will likely have the desired ROAS.

And that leads to our final optimization tip, which is a big one.

11. Feed Correct Conversion Data

AI can only do a good job for your account if you tell it what the goal is.

And the goal should be precise.

It shouldn’t be to get the most conversions possible if your real goal is to drive profits.

Or to get as many leads as possible if you want leads that turn into customers.

Setting up goals correctly can make a huge difference in how well PPC automation will perform.

Updating goals with margin data or with data from your sales team can be a significant effort, and that’s why I’ve listed this as an ongoing optimization strategy rather than an up-front setup task.

Get PMax up and running with the conversions you’ve already been operating with, and then work to constantly enhance that conversion data.

Slutsats

With these 11 tips to optimize your Performance Max campaigns, you can expect better results while also benefiting from the time savings promised by automated campaign types.

There are many more tips I didn’t cover here that you can discover by joining the dialogue online.

And there will be many more tips to come as PPC automation continues to evolve.

Fler resurser:


Featured Image: TippaPatt/Shutterstock



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En strategi för att rangordna lokala söktermer

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En strategi för att rangordna lokala söktermer

Location landing pages don’t get enough respect.

You set them up with your name, address, phone number & hours. Maybe you embed a Google Map for driving directions.

Perhaps you write some copy that no one will read, and if you have multiple locations, you repeat the same copy on each page and just change the location name.

If you’re feeling cocky, you put a call to action on it – maybe.

You set it, then you forget it.

And guess what? That actually works pretty well for local SEO.

I mean, what more does a potential customer want from a location page? Maybe an appointment scheduler?

But who cares about the customer? We smug SEO types all know Google is our #1 customer.

So, what does Google want from a location page? Let’s start with the basics.

1. What Is The Purpose Of A Location Page? (PAA FTW)

I can’t believe I have to explain this, but ChatGPT isn’t going to train itself. (At least, I don’t think it will.)

For retailers, location pages come in four basic types:

1. Location Detail Page

This typically represents the physical location of a business (e.g., SideTrack Bar & Grill at 30 W. Angela St. Pleasanton, CA 94566,).

2. Location Service/Department Page

This typically represents a specific service or department category available at the physical location (e.g., SideTrack Bar & Grill Catering).

3. City Page

This typically represents the city (#duh) where various physical locations are located (e.g., Pleasanton, CA),

4. State Page

This typically represents the state (#duh2) where various physical locations are located (e.g., California).

Depending on your industry, you may also want to consider County Pages (or Boroughs, Provinces, Prefectures, or whatever nomenclature your particular country uses).

For example, attorneys specializing in the laws of a specific county may find it useful to set up a page for that county.

There are likely infinite other options, but these are the main ones that 99% of you with location-based businesses need to consider.

For service area businesses (aka “SABs”), it’s basically the same setup, except you will typically want to create additional City Pages for the various areas you serve (e.g., Plumber in Livermore, CA, Plumber in San Ramon, CA, etc.).

This will help you target these queries in the Local Organic search engine results pages (SERPs) – those results that typically show up below/above Local Packs – and they can help your Google Business Profile (GBP) be more relevant for queries for those areas.

2. Why Do Location Pages Matter For SEO?

Despite their simplicity, location pages can play a big part in SEO for brands.

There are two basic types of search queries these pages are tailor-made for:

Brand Queries

These are perhaps the most important queries to show up on Google for.

When a searcher queries [Starbucks], [Starbucks near me], or [Starbucks Pleasanton], Google typically wants to show a location page for that brand.

If you don’t have a page for the specific location, Google may show your homepage, a nearby City Page, or perhaps a page for a third-party site like a local business directory that uses your brand name, plus the location for SEO purposes.

And, of course, there are all sorts of related queries like “Starbucks hours,” “Starbucks address,” etc.

Non-Brand Local Queries

These are the money queries where you can attract potential customers who may have never heard of you – or thought of you for the specific query.

Consider queries like [pizza], [pizza near me], [best pizza in Pleasanton], etc. Single-location businesses can often rank for these queries with just their homepage, which basically acts like a location page.

But multi-location businesses will typically need a page for that specific location to rank for these high-value queries in the organic results.

Links

Outside of the homepage, location pages are typically the best source of a site’s external links. Numerous local business directories link to these (aka “local citations”) and they tend to accumulate backlinks from local media sites and others over time.

They can then spread the link mojo throughout the site.

3. How Do Location Pages Affect Local Pack Rankings?

This is pretty straightforward. If you have a Googles företagsprofil (GBP) linking it to a location page for the area in which you are trying to rank is a critical ranking factor for Local Packs.

I have done plenty of tests where we changed the link to go to a page that did not target the city we wanted to rank in, and the Local Pack rankings suffered. When we switched it back, the rankings recovered.

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It’s important to note: your homepage may have more location mojo than your location page for a given location, so you’ll want to test which one works better for GBP.

And as mentioned above, having a page for a given service area can help you rank for queries for those service areas.

4. What Are the Basic Elements Of A Well-Optimized Location Page?

Name, Address, Phone Number (NAP)

Your location’s business name, address, phone number, and hours. Make sure the name, and all other info, you use on this page matches the info on your business’s GBP.

Last year we looked at 100,000 SERPs and found that pages on local directory sites that exactly match the business name and other info of the relevant GBPs tended to outperform those that have partial or no matches.

Structure Your Data

Mark up all of the NAP elements i LocalBusiness schema. There are a number of specific business category schemas, so if there is something more targeted for your business, you’ll want to use that.

For brands with multiple related brands (e.g., IHG, Holiday Inn, Holiday Inn Express, etc.), you’ll want to acquaint yourself with Organization schema to help our robot overlords sort things out correctly.

And don’t forget breadcrumbs linking up to parent City/State URLs marked up with Breadcrumb schema.

Use Targeted Meta Data

The page’s title tag and H1 should ideally target the business name and location (e.g., “Starbucks Pleasanton, CA”).

You can certainly test adding additional targeting to see how it affects performance (e.g., “Starbucks Coffee in Pleasanton, CA,” “Starbucks Coffee Near Pleasanton, CA”).

Our research suggests that outside of the target category (e.g., “coffee”), the city is the most important element to be included in the title tag for “near me” searches – then the state.

Using the word “near” appears to help, but at the margins. Still, an extra 1-2% clicks couldn’t hurt, right?

Titeltaggfaktorer Image from author, May 2023

5. Engagement Intangibles

“Engagement” is one of the fuzzier of the many fuzzy SEO factors.

So think about what else a potential customer might need to find a location page useful.

Calls-to-action (CTAs), like the ability to make online appointments, order something online, etc., likely send positive signals to Google about the usefulness of the location page.

6. Advanced Location Page SEO

This isn’t rocket science, so when I say “advanced,” I really mean “SEO tactics for someone who somehow got buy-in from the rest of the org to prioritize updates to the location pages that everyone forgot we even had.”

Here are some things we have seen work over time. Your mileage may vary, of course:

Optimized Copy

It’s perfectly fine to start with a basic copy block with a find and replace for the location name/city that explains what your business offers.

It’s relatively cheap and easy, and you can always go back and update the copy later. See what that gets you before spending more time or money on it.

That said, we tend to see more targeted copy outperform instances of using the same copy on each page. I recall a client site not moving in rankings for six months until we updated the copy on the location pages to be unique.

As with everything SEO, try to test this at a small scale before you make a bigger investment.

Hopefully, it goes without saying, but I’ll say it: using phrases relevant to the topic you are targeting in your copy couldn’t hurt.

Certain businesses may also benefit from adding “Points of Interest” (aka “POIs”) to the copy. For example, people often search for hotels with modifiers like “near the airport.”

So adding those phrases and POIs to your location pages can make your page more relevant for these queries while also improving the relevance for the target city “entity.”

That’s a fancy way of saying that because you mention JFK Airport, Google may think you’re relevant to the great borough of Queens, NY. Mentioning the neighborhoods you serve is also a good one.

Link To Nearby Locations

Multi-location businesses should link to nearby locations (the distance depends on what you think is best for customers) from their location pages.

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There are two good reasons besides customer convenience to do this:

  • The more locations you have, the harder it is for Googlebot to find them, so linking to them from these pages creates more reasons for Googlebot to crawl them.
  • Adding the other location names to the copy of the location page may make it more relevant for Google. For example, if there’s a link to “Starbucks Livermore” on the “Starbucks Pleasanton” page, the phrase “Livermore” might give Google more confidence about the Pleasanton location, since Livermore is the next town over.

Use Topically Relevant Images And Videos

Since these lowly location pages get no respect to begin with, they often are launched with copy only.

But check this out: We have found that for some niches, merely adding relevant images to the pages can help with ranking improvements.

For example, if you have a truck driver school, consider adding a picture of a person driving a truck (#duh3). If you are a remodeler, maybe add some shots of recent projects.

A good rule of thumb is to look at the top-ranking pages in the Local Pack for your query and make sure you have just as good, if not better, images and/or videos on your location page.

Använda sig av Google’s Vision API to ensure it understands what your image is about.

Link To Product/Service Category Pages

Last year we looked at Local Packs across 10,000,000 keywords for 40 ecommerce categories in 5,000 U.S. markets (the things we do for SEO…).

One of our key findings was that location pages that linked to category pages (e.g., Target.com’s Dublin, CA page linking to its Video Games Category Page) tended to outrank those sites that didn’t do this.

This simple tactic can have a significant impact.

Pick the categories you want to prioritize and link away.

Add Local Reviews

Adding a feed of customer reviews to these pages, particularly if the reviews are from the page’s target area, can often improve performance.

One of my theories is that a regularly updated review feed gives Google a good reason to visit the page often and prioritize it.

Before you implement this, be sure to bone up on Google’s guide to user reviews och its rules for marking up “self-serving” reviews.

Notera: I have rarely seen a site penalized for violating these rules, but you may not want to be Patient Zero on this one.

Meet The Team!

We recently did a project for a moving company where we observed that many of the best-ranking pages in their markets had pictures of the local team.

According to my friend Carrie Hill of Sterling Sky,

“Any time someone goes into a client’s house, car, or business, I advise putting employee faces on websites, confirmations, and reminders.”

The Kitchen Sink

Other items that could make sense on your location pages and improve engagement include:

  • Philanthropy and community connections.
  • Local sponsorships.
  • Hiring and careers info.
  • Pricing info (marked up with Price schema, of course).
  • Business license/insurance info.
  • Social proof and trust signals like BBB accreditation for each location and/or “Voted Best Boba Shop in Pleasanton!”

Use Google Merchant Center Data To Increase Conversions

If you are running product listing ads (PLAs) you likely have a ton of data in Google Merchant Center that can give you hints on how to improve conversions on your location pages.

The TL;DR: Check your Google Merchant Center (GMC) to see what products get the highest impressions and click-through rate (CTR) when they are connected to your GBP in the SERPs.

This can be found in the “Local Surfaces” report. These products should be featured on the relevant location page.

se vad som finns i butik: google-sökningScreenshot from Google, May 2023

Google is showing you that people are already interested in them.

See Google Merchant Center: A Local SEO Goldmine for Retailers for more detail on this wacky trick.

7. What Should I Not Do With Location Pages?

Over the past decade or two, we have tried pretty much everything you can think of with these things. Here are a couple of things you’ll want to be wary of:

Unnecessary Location + Service Pages

We’ve seen many brands launch location + service/department pages linked off the location detail page. For example, Home Depot has these pages for Home Services, Truck Rental, and its Garden Centers.

There are plenty of good non-SEO reasons to have these pages. If you are looking to rent a truck, having a specific page about renting a truck in your city might be helpful.

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But be clear that this will often not be a net-new traffic play.

Why do I say this?

Because, after looking at organic traffic data to tens of thousands of location + service pages, we have observed that most of the time, 90% of the organic traffic to these pages is brand traffic, and they are likely cannibalizing searches you were already getting.

Lokala avdelningens servicesidorImage from Semrush, May 2023

This is not the case in every situation, and it may be worth it to roll these out merely to improve conversions.

But you should be aware that these may not be a net positive in terms of organic traffic, and they may even have negative SEO effects due to increasing the number of “thin” URLs on the site.

SEO-problem för flera platserImage from Semrush, May 2023

In one case, we had a client with about 100,000 URLs launch these pages, which created about 1,000,000 new URLs. Guess how well that went.

Our rule of thumb is that if a department or service can get a GBP, it may be worth creating a local page for SEO purposes. This doesn’t apply to all cases, of course.

Location Pages With No Location

We recently worked on a retailer site that created pages for cities that were near their locations, but where they had no locations.

The pages looked like every other location page, but instead of presenting NAP info for a relevant location, it linked to the nearby locations.

This was a national site, so they had over 130,000 of these. And, of course, they were getting virtually zero organic traffic.

For SABs, this tactic is necessary if you want to rank outside of your physical location’s area (more on that in a moment). But it seems that, for queries that imply a searcher is looking for a physical location, Google doesn’t want to show you these types of no-location pages.

Oh, and don’t add insult to injury by creating local pages for every brand you carry (e.g.,/ca/pleasanton/flaming-hot-cheetohs). This client had about 500,000 of those and, you guessed it, virtually no organic traffic.

Beware Thin Content Location Pages

A common tactic for service area businesses or SABs is to create a ton of location pages for the areas they serve.

They may even make the content on them super unique.

Manuella åtgärder: problem upptäckt på GSCScreenshot from Google Search Console, May 2023

The challenge is that we are starting to see these types of plays get manual actions for thin content.

Of course, Google does not seem to apply this across the board. I still see plenty of “thin” location pages for various queries.

So what can you do? It’s the same challenge every other SEO has.

Look at what type of content is doing best for a particular query type and create a better page. Let’s face it: when it comes to location pages, the bar is pretty low.

Only Create Pages When There Is Clear Local Intent

Vi har precis avslutat ett projekt för en advokat med praktiker i 30+ städer. De har 54 övningsområden och har skapat plats + övningssidor för varje. Det är 1 620+ sidor för Google att räkna ut.

Det första vi gjorde var att fastställa hur mycket "lokal avsikt" det fanns för sökresultat för varje övningsområde.

"Lokal avsikt" kan bestämmas av vilken % i en SERP som har "lokalt" innehåll (t.ex. lokala paket, städer eller delstater i titlarna, föreslagna eller relaterade sökningar, etc.).

Du behöver ingen platssida för en fråga med relativt låg lokal avsikt. Denna speciella advokat hade 300+ platssidor som riktade in sig på frågor som inte hade någon lokal avsikt.

I dessa fall skulle det vara bättre för SEO att omdirigera dessa sidor till en enda "nationell" tjänstsida.

Så innan du investerar mycket i att skapa platssidor, kolla först efter lokala avsikter. Det kan spara mycket tid och pengar.

Jag kunde fortsätta.

Dessa bedrägligt enkla sidor har nästan oändliga möjligheter för SEO, men min gissning är att om du har kommit så långt har du nu massor av JIRA-biljetter att prioritera.

Gunga galunga.

Speciellt tack till Carrie Hill, Amy Toman, Mike Blumenthal, Joy Hawkins, Brandon Schmidt och Will Scott för att ha lämnat feedback.

Speciellt tack till LSG-teamet för att de skrek åt mig som om de vore min mamma när jag skjutit upp när jag skrev den här artikeln.

Fler resurser:


Utvald bild: DEEMKA STUDIO/Shutterstock



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