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Upprätthålla ett SaaS-varumärke och en organisk kanal under en lågkonjunktur

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Sustaining A SaaS Brand & Organic Channel During A Recession

During an economic recession, marketing budgets and ROAS typically comes under much more scrutiny.

You should read this article for reasons you should not cut your SEO spending during a recession.

The next question will be about ROI and what you can do to mitigate the oncoming issues.

During an economic downturn, the objectives of reducing churn are amplified. Your sales pipelines may see less activity, and the C-suite may focus more on MRR (monthly recurring revenue) and ARR (annual recurring revenue).

In this article, I will look at subscription-model-based businesses and some methods and strategies that can pivot their SEO efforts toward maintaining performance and SEO ROI (return on investment).

Understanding Why Accounts Cancel

Customers cancel their subscriptions for myriad reasons, but during an economic downturn, reasons tend to gravitate toward costs and perceived value.

Other reasons include not receiving enough value from the subscription, difficulty canceling their subscription, or feeling that customer support is unresponsive or unhelpful.

You can identify these issues before customers provide feedback on an exit survey. Create opportunities for conversations and feedback loops with the sales and customer service teams. This lets customers address concerns before they cancel.

Targeting Disengagement & Value Shortfalls

To show this value, we can pivot our content and messaging to demonstrate opportunity costs and how the upfront cost prevents a more significant shortfall in the long run.

Encountering usage friction with the software is an identifiable problem.

Within the organization, teams should be able to provide you access to DAU (daily active user) and MAU (monthly active user) data.

Companies often boast about having high numbers of each, but the data can also be used to identify accounts with below-average or spare login frequency, and these can then be collated and reached out to.

  • Put accounts on low and mid-tier subscriptions into an email gauntlet and reach out. Offer a consultation with an accounts person. You could also ask them to fill out a feedback form to identify pain points to help build a content strategy.
  • Reach out to accounts on high-tier subscriptions with existing account managers.

Addressing customer issues could be as simple as rewording elements of commercial product pages, adding additional sections, or reinforcing the value proposition with case studies.

You can also address these issues with traditional blog content. Add more support articles to your support center and build out existing ones with media such as video to address common friction points.

Developing Content Against Competitor Value Pitfalls

Price is likely the most challenging reason for leaving to predict and manage. Price is informed and dictated by other business needs and costs. While it might make sense to offer deals to high-value accounts, reducing the price on a wide scale likely isn’t an option.

Price and cost are subjective to the value your solution provides. So Demonstrating your benefits can help customers justify the expenditure.

Any solution’s cost must, at minimum, balance out the problem or provide additional value.

This is known as a cost-benefit analysis. A vital part of a cost-benefit analysis is comparing the costs of the solution versus the benefits and determining a net present value.

During this assessment, your messaging can leverage and demonstrate additional benefits, or benefit enhancements, against your competitors.

In SaaS, you could break this down as comparisons between both product elements and overall “package” elements:

  • Direct product features and performance of those features.
  • Indirect product features and “add ons” that supplement the core product.
  • The bandwidth of the solution on a monthly or annual basis.
  • The number of user seats/sub-accounts per main account.
  • Speed of customer support response (and level of customer support).

A typical approach to highlighting competitor pitfalls is with comparison tables and our-brand-v-competitor-brand URLs and blogs.

These pages will then compete with your competitors’ versions and independent websites, affiliates, and other reviews for clicks and to sway consumer opinion.

You must also explain these benefits and competitive advantages on the product pages themselves.

Bullet listing the product features is commonplace. But make sure the benefits are explained directly against your competitors. This can help these competitive advantages better resonate with your target audience.

Reinforcing Brand Solution Compounds

A brand compound search term is a term made up of two or more words and refers to a specific brand.

For example, the brand compound search term “Decathlon waterproofs” would highlight users wanting to find waterproofs specifically from the brand Decathlon.

Users performing searches like this also reaffirms the connection between topics and brands, helping Google further understand relationships and relevancy.

To optimize brand compound search terms, you need to understand the concept of semantic marketing. This means knowing how different words, phrases, and ideas relate in terms of meaning.

You should research how your target audience searches for information related to your product or service and use those search terms in your content.

Another strategy you can use is to add modifiers to your search terms.

These can be words like “best,” “how,” or any other qualifier that will make the search more specific. This will help you get more targeted traffic that will likely convert better than generic search terms.

Sammanfattning

While these are uncertain times and competition for users and recurring revenue becoming more fierce, pivoting your SEO and content strategy to focus on value propositions and addressing consumer friction points can help better qualify leads and provide objection questions that consumers will take to competitors.

In this strategy, the keyword search volumes and other values might not be high. When you’re addressing user friction points and concerns, the value is qualitative, not quantitative.

Fler resurser:


Featured Image: VectorMine/Shutterstock



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SEO

WordPress WooCommerce Payments Plugin sårbarhet

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WordPress WooCommerce Payments Plugin sårbarhet

Automattic, publishers of the WooCommerce plugin, announced the discovery and patch of a critical vulnerability in the WooCommerce Payments plugin.

The vulnerability allows an attacker to gain Administrator level credentials and perform a full site-takeover.

Administrator is the highest permission user role in WordPress, granting full access to a WordPress site with the ability to create more admin-level accounts as well as the ability to delete the entire website.

What makes this particular vulnerability of great concern is that it’s available to unauthenticated attackers, which means that they don’t first have to acquire another permission in order to manipulate the site and obtain admin-level user role.

WordPress security plugin maker Wordfence described this vulnerability:

“After reviewing the update we determined that it removed vulnerable code that could allow an unauthenticated attacker to impersonate an administrator and completely take over a website without any user interaction or social engineering required.”

The Sucuri Website security platform published a warning about the vulnerability that goes into further details.

Sucuri explains that the vulnerability appears to be in the following file:

/wp-content/plugins/woocommerce-payments/includes/platform-checkout/class-platform-checkout-session.php

They also explained that the “fix” implemented by Automattic is to remove the file.

Sucuri observes:

“According to the plugin change history it appears that the file and its functionality was simply removed altogether…”

The WooCommerce website published an advisory that explains why they chose to completely remove the affected file:

“Because this vulnerability also had the potential to impact WooPay, a new payment checkout service in beta testing, we have temporarily disabled the beta program.”

The WooCommerce Payment Plugin vulnerability was discovered on March 22, 2023 by a third party security researcher who notified Automattic.

Automattic swiftly issued a patch.

Details of the vulnerability will be released on April 6, 2023.

That means any site that has not updated this plugin will become vulnerable.

What Version of WooCommerce Payments Plugin is Vulnerable

WooCommerce updated the plugin to version 5.6.2. This is considered the most up to date and non-vulnerable version of the website.

Automattic has pushed a forced update however it’s possible that some sites may not have received it.

It is recommended that all users of the affected plugin check that their installations are updated to version WooCommerce Payments Plugin 5.6.2

Once the vulnerability is patched, WooCommerce recommends taking the following actions:

“Once you’re running a secure version, we recommend checking for any unexpected admin users or posts on your site. If you find any evidence of unexpected activity, we suggest:

Updating the passwords for any Admin users on your site, especially if they reuse the same passwords on multiple websites.

Rotating any Payment Gateway and WooCommerce API keys used on your site. Here’s how to update your WooCommerce API keys. For resetting other keys, please consult the documentation for those specific plugins or services.”

Read the WooCommerce vulnerability explainer:

Critical Vulnerability Patched in WooCommerce Payments – What You Need to Know



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Hur städar du upp innehåll utan att påverka rankingen?

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Hur städar du upp innehåll utan att påverka rankingen?

Today’s Ask An SEO question comes from Neethu, who asks:

My website is almost 20 years old. There are lots of content. Many of them are not performing well. How do you effectively clean up those content without effecting rankings?

Contrary to what some SEO pros tell you, more content is not always better.

Deciding what content to keep, which content to modify, and which content to throw away is an important consideration, as content is the backbone of any website and is essential for driving traffic, engagement, and conversions.

However, not all content is created equal, and outdated, irrelevant, or underperforming content can hinder a website’s success.

Run A Content Audit

To effectively clean up your website’s content, the first step is to conduct a content audit.

This involves analyzing your site’s content and assessing its performance, relevance, and quality.

You can use various metrics such as traffic, bounce rate, and engagement to identify which pages are performing well and which ones are not.

Once you have identified the pages that are not performing well, it’s important to prioritize them based on their importance to your website.

Pages that are not driving traffic or conversions may need to be prioritized over pages that are not performing well but are still important for your site’s overall goals.

Distinguish Evergreen Vs. Time-Sensitive Content

Additionally, it’s important to consider whether a page is evergreen or time-sensitive.

You can update or repurpose evergreen content over time, while you may need to remove time-sensitive content.

After prioritizing your content, you can decide what action to take with each page.

For pages that are still relevant but not performing well, you may be able to update them with fresh information to improve their performance.

For pages that are outdated or no longer relevant, it may be best to remove them altogether.

When removing content, implement 301 redirects to relevant pages to ensure that any backlinks pointing to the old page are not lost.

Monitor Your Stuff

It’s important to monitor your search engine rankings after cleaning up your content to ensure your changes do not negatively impact your SEO.

But don’t just look at rankings.

Content optimization projects can affect traffic, conversions, navigation, and other items that impact your overall search engine optimization efforts.

Watch Google Analytics closely. If there are traffic declines, you may need to re-evaluate a few changes.

It’s important not to have a knee-jerk reaction, however.

Before you throw out your optimization efforts, be sure that the changes you made are actually what is causing a drop – and make sure those changes are stable within the search engines index.

Remember that it may take some time for your rankings to stabilize after a content cleanup, so it’s important to be patient and monitor your website’s performance over time.

To further optimize your content cleanup, consider using Google Search Console to identify pages with high impressions but low click-through rates.

These pages may benefit from content updates or optimization to improve their performance.

Additionally, consolidating pages that cover similar topics into one comprehensive page can improve user experience and help avoid keyword cannibalization.

Sammanfattningsvis

Cleaning up your website’s content is crucial for maintaining a high-quality site.

By conducting a content audit, prioritizing your content, and deciding whether to keep, update, or remove the content, you can effectively clean up your site without negatively impacting your rankings.

Remember to monitor your rankings and be patient as your site adjust.

Fler resurser: 


Featured Image: Song_about_summer/Shutterstock



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Optimera din SEO-strategi för maximal ROI med dessa 5 tips

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Optimera din SEO-strategi för maximal ROI med dessa 5 tips

Wondering what improvements can you make to boost organic search results and increase ROI?

If you want to be successful in SEO, even after large Google algorithm updates, be sure to:

  1. Keep the SEO fundamentals at the forefront of your strategy.
  2. Prioritize your SEO efforts for the most rewarding outcomes.
  3. Focus on uncovering and prioritizing commercial opportunities if you’re in ecommerce.
  4. Dive into seasonal trends and how to plan for them.
  5. Get tip 5 and all of the step-by-step how-tos by joining our upcoming webinar.

We’ll share five actionable ways you can discover the most impactful opportunities for your business and achieve maximum ROI.

You’ll learn how to:

  • Identifiera säsongstrender och planera för dem.
  • Rapportera om och optimera din röstandel online.
  • Maximera SERP-funktionsmöjligheter, framför allt populära produkter.

Gå med Jon Earnshaw, Chief Product Evangelist och medgrundare av Pi Datametrics, och Sophie Moule, Head of Product and Marketing på Pi Datametrics, när de leder dig genom sätt att drastiskt förbättra avkastningen på din SEO-strategi.

I den här livesessionen kommer vi att upptäcka innovativa sätt du kan öka din sökstrategi och överträffa dina konkurrenter.

Är du redo att börja maximera dina resultat och växa ditt företag?

Anmäl dig nu och få de praktiska insikterna du behöver för att lyckas med SEO.

Kan du inte delta i livewebinariet? Vi har dig täckt. Registrera dig ändå så får du tillgång till en inspelning efter evenemanget.



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