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Meta Releases Latest, Baffling ‘Widely Viewed Content’ Report

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Okay *cracks knuckles* let’s see what the most popular links were on Facebook over the last quarter.

Today, Meta has published its latest ‘Widely Viewed Content Report’, which highlights the most-viewed organic content in Facebook Feeds by US-based users throughout the first quarter of 2022.

Meta came up with the report to counter the narrative that its algorithms help to amplify right-wing and extremist content, which is largely in response to this Twitter profile which highlights the most shared Facebook links each day, and has been widely quoted in such criticism.

Meta published its first Widely Viewed Content Report last August, and since then, it hasn’t really helped to dispel any such concerns, with many of the links included in its most-shared listings removed by Facebook’s moderators for violating platform policies.

So how does this latest update fare on this front?

Not great:

As you can see in this element, which lists the most widely viewed links from Facebook referrals in Q1, two of the top shared URLs were eventually found to be in violation of Facebook policy – after they’d gleaned a cumulative 60 million impressions via Facebook traffic.

That’s not ideal – but don’t worry, Meta has also updated its methodology on this element to ensure that it more accurately reflects what users are actually seeing in the app, with links that don’t render previews no longer being counted in this category moving forward.

The above listing uses the old methodology, while this listing uses the new process:

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Meta Widely Viewed Content Report - Q1 2022

Oh. That’s not any better.

As you can see, 6 of the top 20 most shared links on Facebook in Q1 were eventually found to be in violation of Facebook’s policies, but they had already received a collective 112 million views before Facebook’s moderators removed them.

So the report shows that Meta is amplifying questionable content, but we have no way of knowing exactly what that content is or was because Meta has chosen not to report the details.

Though it did provide this explanation:

“In this report, there were pieces of content that have since been removed from Facebook for violating our policies of Inauthentic Behavior. The removed links were all from the same domain, and links to that domain are no longer allowed on Facebook.”

Further investigation has found that the domain in question is a spammy news site called Naye News, which has never appeared in Facebook’s listings before.

Naye News

But Facebook itself chose not to report the full detail, avoiding the full context here.

So the value of the report is…?

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This has been the key question about the report since its inception, with Meta actually scrapping an initial version of its Widely Viewed Content listing because it reinforced the existing criticisms of the app, rather than helped to dispute the negative impacts of Facebook’s amplification.

It’s hard to see this data doing anything else, with Facebook’s own internal insights showing that content against its own rules is getting huge reach, even if it is eventually removed.

In looking at the other links on this list, there are COVID conspiracy theories, Minion memes, political activist films, and ‘Zillow Gone Wild’.

It’s not great – and while Meta says that the most popular links ‘ranged from humor, culture, to DIY’, the truth, in its own data, is that misinformation, divisive content and other material that violates its own rules is being amplified by its systems.

Of course, Meta says that this is still only a fraction of what people see in its apps. 

Even though our most viewed content might have a very large number of content viewers, as measured as a percentage of all of Facebook content viewers, they represent only a small fraction of total views in Feed in the US that quarter. In short, it is uncommon for different people to see the same content in their Feed.

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That may be true, but the impact is still significant – and as we’ve noted previously the comparative flaw in this report, versus the daily top 10 most shared links listing, is that this is the most shared content over a three month period, when news stories will only be relevant day-to-day. Sure, you might see a recipe post get more clicks, cumulatively, over a month, but a divisive news story will only generate traffic for a tiny fraction of the time, making direct comparisons difficult.

Meta does also share a listing of the most viewed domains to provide some transparency on this front, but the variability of the specific URLs within each also makes this hard to measure.

Meta Widely Viewed Content Report - Q1 2022

What YouTube clips were being shared? What TikTok clips? What tweets? In aggregate, this may show that, say, Fox News is not as popular as the daily Top 10 list may suggest. But it’s still not overly transparent as to what Facebook’s systems seek to amplify.

Which is the key element here. Meta’s essentially trying to shift the narrative that its algorithms amplify divisive, questionable, harmful content – yet its own data doesn’t really reflect that. The fact of the matter is that the content that performs best on Facebook is content that inspires emotional response, and anger is a key driver in inspiring engagement activity.

News publishers have shifted their approaches to lean into this, knowing that if they take a more partisan stance, that will trigger even more debate, and drive stronger sharing performance in the app. So while Meta may be keen to point out that such content ‘represents only a small fraction of total views in Feed’, the indisputable truth is that the entire news ecosystem has been changed by Meta’s algorithmic amplification, which incentivizes more divisive, argumentative and misleading takes.

Meta can try all that it wants to put its hands in the air and say that it’s a people problem, that it’s not responsible for what people share in its apps. But the attempt to counter these criticisms with its own, alternative, selective reportage is, as displayed in this data set, largely useless.

There are real problems with the online news ecosystem, and the incentive systems that digital platforms have embedded. Acknowledging such is a key step in finding solutions – whereas countering such in this form seems like a stubborn, protectionist approach that avoids the core problems at play.

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You can read Meta’s Widely Viewed Content Report for Q1 2022 here.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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