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Musk touts new moderation policy to reassure advertisers

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Twitter CEO Elon Musk, seen at the Twitter 2.0 conference in Florida April 18, 2023, hyped up the social media giant's new content moderation policy

Twitter CEO Elon Musk, seen at the Twitter 2.0 conference in Florida April 18, 2023, hyped up the social media giant’s new content moderation policy – Copyright AFP/File PHILIPPE HUGUEN

Twitter head Elon Musk on Tuesday attempted to reassure wary advertisers by hyping up the site’s newly introduced content moderation policy against hateful material. 

Speaking at a meeting in Florida, the controversial billionaire outlined new rules, first announced Monday, to limit the reach of tweets that do not conform to the platform’s guidelines. 

“If somebody has something hateful to say, it doesn’t mean he should have a microphone,” the self-described free-speech absolutist told gathered journalists. 

“He still should be able to say it, but it needs to be not them pushing it on people,” he added.

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Under the new policy, unveiled in a blog post titled “Freedom of Speech, Not Reach,” Twitter will soon begin tagging posts whose visibility has been limited. 

The labels will “bring a new level of transparency to enforcement actions,” the blog post said. 

“Tweets with these labels will be made less discoverable on the platform. Additionally, we will not place ads adjacent to content that we label.”

Since purchasing the so-called bird app in a rollercoaster $44 billion deal last year, Musk has sharply reined in content moderation on the platform, allowing the return of many users who had been banned for posting tweets that incite hate or spread misinformation. 

At the same time, he also reduced the company’s workforce from more than 7,500 to fewer than 2,000 employees. 

Last week, US public radio NPR said it was quitting Twitter after the site labeled the highly respected news outlet’s account as “state-affiliated media,” branding it the same way as media in authoritarian countries such as Russia or China. 

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The tag was later amended to read “government-funded media,” which was also applied to Britain’s BBC. 

Following the row, Canada’s CBC/Radio-Canada and Swedish public radio Sveriges Radio (SR) also quit the social network. 

The drama came against the backdrop of the rollout of yet another contentious new policy, as Twitter has said that starting April 20, it will only grant its famous blue checkmark to accounts that pay for its Twitter Blue service. 

According to analyst Jasmine Enberg at market research firm Insider Intelligence, Twitter’s revenue is set to drop 28 percent this year, because “advertisers don’t trust Musk.”

But for Musk, the ability to tinker with Twitter’s protocol might be worth the financial risk of spooking advertisers. 

“It’s totally cool to say that you want to have your advertisement appear in certain places in Twitter and not in other places,” Musk said Tuesday.

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“But it’s not cool to try to say what you can do or not do. And if that means Twitter loses hundreds of thousands of dollars, we’ll lose it,” he said.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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