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Op-Ed: BBC says social media erasing war crimes videos

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Vietnam to demand social media users verify identities

Image: — © AFP/File Olivier DOULIERY

When the staid and stately BBC starts complaining about content deletions on social media on its own website, you know there’s a problem. According to the BBC, their Ukraine war posts were taken down and then they couldn’t upload, at least on Instagram.

The problems apply to Facebook and YouTube, as well as Instagram. Both AI and human moderators may be involved. The information is as blurry as you’d expect. Every case is a bit different. It’s not that easy to decide what to show and what not to show.

Given the constant complaints about social media disinformation and propaganda bots, it’s not a great look. You’d think these arbitrary decisions would get at least some scrutiny.

To be fair –

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  1. Graphic depictions of some things have been giving social media moderators PTSD for years. It’s pretty obvious that they’re dealing with utter filth.  
  2. It’s truly gruesome. They’re trying to filter out as much of this trash as possible, with good reason.
  3. That’s the main reason social media isn’t just another version of the porn industry and/or any other toxic stuff you care to name.
  4. Social media does have a responsibility to manage these issues, and it does, to whatever extent it can.
  5. Let’s not underestimate the degrees of difficulty in managing footage at the production and publishing ends. Some things really can’t be shown, often for multiple reasons.

…So the arbitrary blocks and standards aren’t totally useless; just incredibly annoying sometimes.

That said, the question of not showing war crimes, sanitized or otherwise, is a very mixed issue. It’s not like you’re going to see war crimes in progress and like it. It can be traumatic. People do have a right NOT to be traumatized, despite right-wing media.

This isn’t really censorship in the conventional sense. It’s a judgment call on what can be shown.

There are a few options for social media:

1.Simply don’t show them as a rule, not a guessing game.

2. Selective edits.

3. “Viewer discretion” notices.

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4. A Yes/No process with due notification to posters.

5. Penalties for abuse of rules.

This is where it gets even trickier. Rules can be their own goals. YouTubers in particular have a lot of issues with demonetization and content rules. It’s confusing. The US legal principle of “Fair Use” seems to be more of a raffle in some cases.

When it comes to war crimes and hard facts, however, it’s a totally different ball game. It’s about lots of people dying. This scale of human misery can’t be a non-topic.  

A less obvious issue is that the BBC, a global news service, is being vetted by algorithms. That can’t go unchallenged. Where are the lines drawn? News media is doing its job for a nice change, and can’t spread the news?  

People literally risk their lives to get this material. There’s nothing more relevant going on in the world today.

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I’m not saying there’s a simple answer. There does have to be a fix. …Or these war crimes can be dismissed as “fake news”. We know what happens then.

____________________________________________________________

Disclaimer

The opinions expressed in this Op-Ed are those of the author. They do not purport to reflect the opinions or views of the Digital Journal or its members.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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