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Social Platforms Could Face Legal Action for Addictive Algorithms Under Proposed California Law

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Social Platforms Could Face Legal Action for Addictive Algorithms Under Proposed California Law

In what could be a significant step towards protecting children from potential harms online, the California legislature is currently debating an amended bill that would enable parents, as well as the state Attorney General, to sue social platforms for algorithms and systems that addict children to their apps.

As reported by The Wall Street Journal:

Social-media companies such as Facebook parent Meta Platforms could be sued by government attorneys in California for features that allegedly harm children through addiction under a first-in-the-nation bill that faces an important vote in the state Senate here Tuesday. The measure would permit the state attorney general, local district attorneys and the city attorneys of California’s four largest cities to sue social-media companies including Meta – which also owns Instagram – as well as TikTok, and Snapchat, under the state’s law governing unfair business practices.

If passed, that could add a range of new complications for social media platforms operating within the state, and could restrict the way that algorithmic amplification is applied for users under a certain age.

The ‘Social Media Platform Duty to Children Act’ was initially proposed early last month, but has since been amended to improve its chances of securing passage through the legislative process. The bill includes a range of ‘safe harbor’ clauses that would exempt social media companies from liability if said company makes changes to remove addictive features of their platform within a specified time frame.

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What, exactly, those ‘addictive’ features are isn’t specified, but the bill essentially takes aims at social platform algorithms, which are focused on keeping users active in each app for as long as possible, by responding to each person’s individual usage behaviors and hooking them in through the presentation of more of what they react to in their ever-refreshing content feeds.

Which, of course, can have negative impacts. As we’ve repeatedly seen play out through social media engagement, the problem with algorithmic amplification is that it’s based on a binary process, which makes no judgment about the actual content of the material it seeks to amplify. The system simply responds to what gets people to click and comment – and what gets people to click and comment more than anything else? Emotionally charged content, posts that take a divisive, partisan viewpoint, with updates that spark anger and laughter being among the most likely to trigger the strongest response.

That’s part of the reason for increased societal division overall, because online systems are built to maximize engagement, which essentially incentivizes more divisive takes and stances in order to maximize shares and reach.

Which is a major concern of algorithmic amplification, while another, as noted in this bill, is that social platforms are getting increasingly good at understanding what will keep you scrolling, with TikTok’s ‘For You’ feed, in particular, almost perfecting the art of drawing users in, and keeping them in the app for hours at a time.

Indeed, TikTok’s own data shows that users spend around 90 minutes per day in the app, on average, with younger users being particularly compelled by its never-ending stream of short clips. That’s great for TikTok, and underlines its nous in building systems that align with user interests. But the question essentially being posed by this bill is ‘is this actually good for youngsters online?’

Already, some nations have sought to implement curbs on young people’s internet usage behaviors, with China implementing restrictions on gaming and live-streaming, including the recent introduction of a ban on people under the age of 16 from watching live-streams after 10pm.

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The Italian Parliament has implemented laws to better protect minors from cyberbullying, while evolving EU privacy regulations have seen the implementation of a range of new protections for young people, and the use of their data online, which has changed the way that digital platforms operate.

Even in the US, a bill proposed in Minnesota earlier this year would have banned the use of algorithms entirely in recommending content to anyone under age 18. 

And given the range of investigations which show how social platform usage can be harmful for young users, it makes sense for more legislators to seek more regulatory action on such – though the actual, technical complexities of such may be difficult to litigate, in terms of proving definitive connection between algorithmic amplification and addiction.

But it’s an important step, which would undoubtedly make the platforms re-consider their systems in this regard, and could lead to better outcomes for all users.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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