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Ukraine official Twitter-shaming firms to action over invasion

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Protesters hold a banner against Russian President Vladimir Putin during a demonstration in Sweden on March 2, 2022

Protesters hold a banner against Russian President Vladimir Putin during a demonstration in Sweden on March 2, 2022 – Copyright AFP CHARLY TRIBALLEAU

Joshua Melvin with Daniel Hoffman in Paris

Ukraine’s vice prime minister has been calling out big tech companies by name on Twitter to push them to penalize Russia over its invasion — and it’s having an impact.

Marshalling his government’s social media savvy and a deep international well of sympathy, Mykhailo Fedorov’s feed has become a list of firms willing to oppose Moscow or come to Ukraine’s aid.

“We need your support — in 2022 modern technology is perhaps the best answer to tanks, multiple rocket launchers and missiles,” he wrote in a letter he tweeted out Friday to Apple chief Tim Cook.

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By Tuesday the iPhone maker had announced sales were halted in Russia, and Apple Pay services were limited.

The 31-year-old minister had also paid Cook a visit in the United States last year with the two discussing topics from training opportunities to Apple stores in Ukraine.

Fedorov’s callouts only gathered pace after his tweet seeking Cook’s support, with subsequent ones noting Ukraine’s government had asked Google, Netflix, YouTube and Facebook to cut off Russia.

While those companies have not severed ties completely, all have announced actions ranging from restrictions on the spread of Russian state-owned media to resisting Kremlin requirements.

“You hold them accountable this way,” Larissa Doroshenko, a postdoctoral researcher at Boston’s Northeastern University said of the impact of calling out companies on Twitter.

“It’s a very savvy, very strategic way of social media because you can do it behind closed doors or… you can make it public,” she added.

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Fedorov, who is responsible for Ukraine’s digital matters, is part of a government that has built social media into its communication strategy from the start.

Doroshenko said Ukrainian President Volodymyr Zelensky’s campaign engaged with people on social media during the 2019 election, and his government has kept doing so once in power.

– ‘Gratitude from people of Ukraine ‘ –

Since Russia’s invasion last week, the 44-year-old president has used his eye for modern image management and the skills honed as an actor to deliver stirring messages on social media.

“It has been adapted to these war times,” Doroshenko added.

Moscow’s invasion of Ukraine is one of the most dangerous global moments in decades, with spiking tensions as the West imposes unprecedented economic sanctions on Russia.

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At the same time, support has poured in for embattled Ukraine and has ranged from kind words to flows of money, supplies and weapons.

“There are literally millions of people on the internet wanting to try and do something,” said Omar Wasow, an assistant professor of politics at Pomona College in California.

“So if he (Fedorov) does this callout of a particular company, and then thousands of people like and retweet what he’s doing that’s going to get the attention of those companies’ social media managers and ultimately CEOs,” he added.

Fedorov’s tweet with the appeal letter to Cook has gotten over 10,600 likes and retweets combined to date.

The tweet to Tesla boss Elon Musk asking for Starlink satellite internet service got over 200,000 likes and retweets.

“While you try to colonize Mars — Russia try to occupy Ukraine!” the message began, with another more than 588,000 likes and retweets on Fedorov’s tweet showing the Starlink terminals had arrived.

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“In Ukraine, being the image of a younger democracy, we see social media used very similarly by regular people and by people in power,” Doroshenko added.

Fedorov has kept up his stream of callouts, urging video game developers like Riot Games to close any Russia operations. The company did not immediately reply to a request for comment.

He also tweeted letters sent to German software firm SAP and US tech giant Oracle urging them to cut any ties with Russia, noting “more sanctions imposed — faster peace restored in Ukraine!”

“Oracle Corporation has already suspended all operations in the Russian Federation”, the company replied, drawing this message from Fedorov: “With gratitude from all the free people of Ukraine!”


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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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