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3 Ways Technology Can Simplify the Life of Firstline Workers

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3 Ways Technology Can Simplify the Life of Firstline Workers


Leveraging technology helps firstline workers to improve the overall customer experience, which is a crucial aspect for organizational growth.

Firstline workers are the workers at the base level and directly communicate with your customers. These firstline workers are employees behind the counter, receiving your phone call, or simply maintaining efficient functioning of a store. The firstline workers are the ones that display your brand name in the first place and are vital in the process of customer retention. Empowering these workers is vital as customers tend to form a first impression of the organization based on their interaction with these firstline workers. Organizations are leveraging numerous technologies in their journey to improving customer experience and enhancing productivity. Technology for firstline workers will provide solutions to multiple problems faced by them. Here are three areas in which technology for firstline customers can prove to be a boon:

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1. Assisting in Communicating Incidents To Higher Authorities

One of the problems faced by first line workers is improper communication. When an employee interacts with the clients and has an issue, they need to communicate the problem almost immediately. Not having these answers or the inability in conveying the problem with higher authorities can lead the employee into losing out on the customer and sometimes even his job.

2. Enabling Workers To Have Quick Solutions to Queries

When an organization deploys a customer at a particular location, he is expected to have adequate knowledge about the work process. When he encounters a problem, finding a solution becomes absolutely important.

3. Helping Employees Comply With Law

Many times, when a firstline worker is out on the field in his journey to make the company more popular, they carry around products for demos and surveys. The laws related to particular products are always changing. When an employee is not up to date with these laws, they can land into serious trouble.

How Technology For Firstline Workers Helps in Organizational Growth

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When an employee is facing an issue before a client, technology proves to be a useful tool to communicate efficiently with their higher authorities .The possibility of retaining a customer decreases when an employee takes longer than usual to come up with a solution. Such delays often lead to losing out on that customer and reducing the revenue. When a firstline worker has the availability of technology, that employee can quickly scan through the device searching for the solution of the problem. When a firstline worker is out making sales and there is a sudden change in the laws of the products that the employee is selling, the authorities can quickly notify the employee about the product not meeting the compliance levels and is unsafe for consumption by authorities. By doing so, the first line worker can promptly halt the complete supply of products and the same can be sent back to the factory or manufacturing units to become compliant with laws. This availability of technology and the worker keeping a level of transparency assists the company in maintaining customer loyalty, thus increasing customer retention ratio. Organizations are leveraging numerous technologies to increase their productivity and maintain customer loyalty. To ensure that their firstline workers are working efficiently, companies should now start searching for technologies for firstline workers. This search can efficiently be backed up with educating employees to work with dynamic technologies to utilize it to its full potential.



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TEKNOLOGI

Augmented Reality Can Prevent Blindspot-Based Vehicular Mishaps On Busy Motorways

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Augmented Reality Can Prevent Blindspot-Based Vehicular Mishaps On Busy Motorways


Augmented Reality Can Prevent Blindspot-Based Vehicular Mishaps On Busy Motorways

The involvement of augmented reality (AR) in smart cities and the safety systems of modern vehicles promises to resolve a frequent cause of vehicular accidents—blindspots.

In automotive speak, blindspots are defined as the external spaces that the driver of a vehicle cannot see while driving. External visibility is generally poor for drivers because, apart from the zones visible through the glass areas and the ones reflected by the rear-view and wing mirrors in vehicles, they cannot see much else outside. This may seem like an insignificant problem at first, but dive deeper into the numbers, and you’ll find that about 840,000 crashes and 300 deaths occur every year due to blindspot-related accidents. 

The implementation of AR in smart cities and modern vehicles can be seen as a remedy for this issue. Recently, AR and VR-driven simulations have steadily emerged in vehicular safety testing. So, if vehicle manufacturers need to resolve the blindspot problem, they can look towards a few promising AR-driven concepts and solutions.

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Heads-Up Windshield Display

Several vehicles manufactured by companies such as BMW, Bentley, Audi and many others have AR-based heads-up windshield systems that allows drivers to focus on the road ahead instead of being distracted by information on their vehicle’s dashboard infotainment systems. Heads-up display systems involve road signage as well as pedestrian and vehicle proximity data being displayed on the windshield of the vehicle. As you know, the possibilities are endless when it comes to AR, safety and visibility tools. So, manufacturers can configure such systems to project the visuals of pedestrians and other vehicles approaching or standing in blindspot areas of their vehicles (regardless of whether they’re static or in motion). This will let drivers see a simulation of pedestrians or vehicles in blindspots on the windshield of their vehicles, avoiding several accidents in the process.

See-Through Pillars and Panels

This is a slightly more unrealistic way of using AR for blindspot elimination. According to this concept, AR can be used to project the simulated visuals of a vehicle’s external environment on its pillars and other internal panels, vastly improving external visibility for drivers. Several concepts similar to this are currently in various stages of development. The success of this idea will greatly enhance the safety aspect of vehicles of the future.

 

On a basic level, blindspots are a result of the anatomy of vehicles today and will cease to exist if future vehicles are built differently. Until then, the use of AR in smart cities and connected modern vehicles can help reduce the number of accidents caused by blindspots.

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