SOCIAL
Meta Adds New ‘Calls’ Tab in Messenger, Leaning Into Evolving Connection Activity

Meta’s leaning into the rising use of Messenger to conduct audio and video calls, with a new, dedicated ‘Calls’ tab added to the lower function bar in the app.
As you can see here, now, in addition to the ‘Chats’, ‘People’ and ‘Stories’ tabs, you’ll also have a new ‘Calls’ section, where you can connect with friends via Messenger’s calling options.
Messenger says that audio and video calling has grown at a rapid rate, with over 40% more daily callers in the app now compared to early 2020, while globally, more than 300 million audio and video calls are conducted on Messenger every day.
As such, it makes sense to put more focus on this as an option, in order to facilitate more direct engagement, while it also expands on Messenger’s usage without forcing in new elements like Games, shopping, etc.
Which Meta has done in the past. In 2016, Meta made a big push on Messenger bots, before launching a separate tab for Messenger games, among other functionalities, in an effort to build Messenger into a broader use tool.

As you can see here, are one stage, that lower function bar was getting pretty crowded.
Meta acknowledged this in 2018, when then Messenger chief David Marcus vowed to get back to the app’s roots.
“Over the last two years, we built a lot of capabilities to find the features that continue to set us apart. A lot of them have found their product market fit; some haven’t. While we raced to build these new features, the app became too cluttered. Expect to see us invest in massively simplifying and streamlining Messenger this year.”
That eventually lead to the Messenger layout we have now, with simplified tab exploration and streamlined discovery. In essence, Meta conceded that most people don’t see Messenger as anything more than a messaging app, which was a blow for its broader plans to monetize messaging in a range of new ways.
Instead, it had to go back to the drawing board, and now, with new usage behaviors evolving, it’s moving more in line with usage, as opposed to trying to broaden its market fit.
The growth of calls in Messenger makes sense, given its simplified video and audio connection tools, building onto your existing chats and connections, and this new tab will help to facilitate this – though there’s not a lot of direct benefit for Meta’s business push.
Maybe, through more immediate direct calling, that will help to provide enhanced connection opportunities for brands, but the main impetus is regular users and enhancing existing activity trends.
Meta says that the new tab is intended to ‘create a space for people to deepen their relationships with their friends and communities through shared experiences’.
It likely will succeed on that front, driving more connection within the Messenger app.
SOCIAL
The best social media hacks to blow up your following in just a year

SOCIAL
X Pitches Advertisers on Audience Reach Opportunities in ‘Q5’

X is making a push to win over advertisers in the holiday season, by promoting its opportunities in “Q5”, which covers the post-Christmas to mid-January period.
As explained by X:
“During [Q5], we see reduced CPMs and cost-per-conversion as consumers shop for post-holiday deals and products to support their New Year’s ambitions. Last year, X saw a 5% reduction in the average CPM and a 27% reduction in the average cost-per-conversion1.”
Which could present new opportunity to reach a larger audience with your promotions, if indeed they are engaging on X over the holiday period.
“Q5 is filled with a wide variety of tent-pole moments, ranging from the holidays to sports, entertainment and more. With a surge of engagement around these conversations, your brand can remain relevant to your audiences while driving maximum ROI.”
X says that, based on engagement data from last year, there are a lot of potential topics of interest for brands.
X also notes that sports video views are surging in the app, up almost 25% YoY over the past 6 months, while vertical video is also gaining momentum.
“Vertical video is the fastest growing surface on X. Over 100M people around the world are consuming vertical video daily at an average of over 13 minutes per day. On many days, vertical video accounts for around 20% of all time spent on the platform.”
Though I would advise some caution in trusting these data points.
In recent months, various questions have been raised as to what X counts as a video “view” versus an impression, which is when a post is shown in-feed.
Technically, X counts video views like this:
“The main X video view metric is triggered when a user watches a video for at least 2 seconds and sees at least 50% of the video player in-view. This applies to View metrics for both uploaded videos and live broadcasts.”
But that’s different to the actual view count that’s displayed on posts:
“Anyone who is logged into X who views a post counts as a view, regardless of where they see the post (e.g. Home, Search, Profiles, etc.) or whether or not they follow the author. If you’re the author, looking at your own post also counts as a view.”
Even worse, X counts multiple views from the same person in that count:
“Multiple views may be counted if you view a post more than once, but not all views are unique. For example, you could look at a post on web and then on your phone, and that would count as two views.”
So you can see how the public view count on video posts can massively overstate how many people actually watched a clip, which could be why X is reporting such big spikes in engagement. It just depends on which “view” metric it’s referring to here, actual views or exposure in stream.
Which makes all of these numbers a little difficult to determine, while X owner Elon Musk and CEO Linda Yaccarino have also continued to amplify misleading engagement stats via their own X profiles, muddying the waters as to what kind of actual reach and engagement you can expect.
And that’s before you consider the concerns that other advertisers have had with their promotions potentially being displayed alongside harmful or offensive content in the app.
But depending on how you feel about these aspects, and where your target audience is active, it could be worth considering X for your post-holiday promotions, as you look to maximize sales activity over the holiday period.
It’s also worth considering that with fewer big-name brands taking prime spots in the app, there may also be additional opportunity to reach people via X promotions.
There may be value, depending on your strategic thinking, though I would be keeping an eye on actual engagement
You can read more of X’s Q5 insights here.
SOCIAL
Gaza and Instagram make an explosive mix in Hollywood

Gal Gadot regularly posts demands for the release of hostages held by Hamas in Gaza – Copyright GETTY IMAGES NORTH AMERICA/AFP/File Drew Angerer
Audrey Pilon-Topkara
Hollywood celebrities are paying the price for taking sides in the Gaza war — plastering their social media accounts with slogans such as “Free Palestine” or “I stand with Israel”.
Israeli actress Gal Gadot, best known for starring in “Wonder Woman”, has expressed unyielding support for her country since October 7, when Hamas fighters burst out of Gaza, killing about 1,200 people, mostly civilians, and taking around 240 hostage, according to Israeli officials.
“I stand with Israel, you should too,” she declared to her 109 million Instagram followers.
She has continued to regularly publish or share posts demanding that Hamas release the civilians it is holding — earning her both approval and criticism.
“While you’re at it, can you use your platform to share all the missing and killed innocent Palestinians too?” a user on X, formerly Twitter, wrote in response to one of her posts.
In reprisal for the October 7 attacks, Israel has pounded the Gaza Strip and launched a ground invasion, killing more than 17,000 people, mostly women and children, according to Gaza’s Hamas government.
The Instagram account of American model Gigi Hadid, who is of Palestinian descent and followed by 79 million, has spent less attention on fashion in recent weeks.
She cited the “systemic mistreatment of the Palestinian people by the government of Israel”.
“Stop spreading lies. You and your sisters are antisemitic,” said one comment, with many others expressing similar views.
Famous stars can generate equally strong admiration and repulsion from the public, especially if they comment on divisive issues.
Well before social media, boxer Muhammad Ali, the actor Jane Fonda and singer Bob Dylan were adored or hated over their opposition to the Vietnam War.
More recently the actors Ben Stiller, Angelina Jolie and Sean Penn showed their support for Ukraine by visiting the country, in moves that were approved by most of their Western fans.
– Insults –
But the Israel-Palestinian issue is more divisive than most, exposing celebrities to even fiercer backlashes.
Kylie Jenner, the half-sister of socialite Kim Kardashian, shared a pro-Israeli post with her 399 million Instagram followers shortly after October 7, which according to US media she deleted an hour later after being hit with insults.
The Oscar-winning actor Susan Sarandon was dropped by her talent agency in November for comments she made at a pro-Palestinian rally, for which she later apologised.
Melissa Barrera, star of the fifth and sixth instalments of the “Scream” franchise, was cut from the cast of the seventh by the producers, who said they had “zero tolerance for anti-Semitism and incitement to hatred”.
The Mexican had denounced what she called “ethnic cleansing” in Gaza.
Celebrities who take sides in the conflict have “a lot to lose and little to gain”, said Nicolas Vanderbiest, founder of the public relations firm Saper Vedere in Brussels.
Producers and sponsors have little appetite for mixing geopolitics and business, he said.
In this issue, two “extremely organised” communities are on the lookout, creating a “herd affect”, Vanderbiest added.
Tom Cruise prevented his own agent from losing her job after she had referred to “genocide” on her Instagram account, according to the cinema trade press.
Celebrities could just stay quiet, but with this conflict there is “pressure to pronounce” and no immunity from criticism, said Jamil Jean-Marc Dakhlia, a professor of information and communication at Sorbonne Nouvelle University in Paris.
“Silence is seen as taking a position,” Dakhlia said. “So we are in a situation where you are forced to take sides, and not necessarily with much nuance.”
American singer and actor Selena Gomez, with 429 million Instagram followers, has been criticised for not taking a stronger stance on the issue.
Along with hundreds of others, including Hadid, singer Jennifer Lopez and actor Joaquin Phoenix, she took a middle road, signing a petition calling for a ceasefire and the safe release of hostages.
Earlier, hundreds of celebrities, including Gadot, had signed an open letter thanking US President Joe Biden for supporting “the Jewish people” and calling for the release of all hostages held by Hamas.
Very few signed both.
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