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TikTok Continues to Gain Momentum, But Challenges Remain in Maximizing the App’s Growth

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Despite various content moderation and data privacy concerns, TikTok continues to gain momentum, with the latest data from app analytics firm SensorTower showing that February 2020 was TikTok’s best performing month, in terms of total app downloads, to date.

SensorTower TikTok chart

As per SensorTower:

“TikTok was downloaded by close to 113 million App Store and Google Play users worldwide in February, making it the app’s best month ever for both installs and revenue according to Sensor Tower Store Intelligence estimates.”

SensorTower further notes that TikTok was the most downloaded non-game app worldwide last month, outperforming both WhatsApp and Facebook. TikTok installs are up 96% year-over-year, with the COVID-19 outbreak seemingly fueling increased adoption as people look to keep themselves entertained while reducing their time spent in public.

In total, TikTok is now closing in on 2 billion lifetime installs, which is a huge number, and should represent significant opportunity for brand outreach and engagement. But there is a little more to the upfront data than it may seem – so before you latch onto that 2 billion installs count and pit TikTok against Facebook, it’s worth breaking the figures down to understand exactly what they represent.

First off, app installs are not active users. Various reports on TikTok have seemingly equated the two, but having 2 billion people download and install your app is not the equivalent of getting 2 billion users active and engaged on your platform on a regular basis. If TikTok had 2 billion active users, it would be the second-biggest social platform in the world, and closing fast on Facebook. But it doesn’t.   

The only official number we have on TikTok’s global user base is that the app reached 500 million active users back in 2018, with the majority of them using the Chinese version of the app, called ‘Douyin’. Since then, TikTok has not been forthcoming about its actual user count.

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Which makes sense – much of the narrative around TikTok has been pumped up by download counts, which, as noted, are close to reaching 2 billion. If TikTok were to come out and say that it actually has, say, 700 million monthly active users, that would only work to water down those download stats – but realistically, this is probably closer to the truth, while the audience geographic split is also important to understand.

Breaking down the data, based on the estimates and figures that have been made available, TikTok seems to have:

Other nations follow in lower user counts from there, but as you can see, the regional splits are relevant in TikTok’s overall download and usage counts. Yes, TikTok is very popular, but from an advertising and marketing perspective, it may not be comparable, at least in Western markets, to most other platforms in terms of relevant audience reach.

Indeed, in SensorTower’s extended breakdown of TikTok’s revenue information, it notes that:  

“TikTok also saw its highest-ever monthly user spending in February, with the $50.4 million it generated equalling a 784.2% YoY increase. This made it the third highest-grossing non-game app worldwide for the month behind Tinder and YouTube.”

Which is an amazing result, but again, the regional split here is significant. 

“China – where TikTok is known as Douyin – was responsible for the majority of this spending with nearly $46 million, or 91% of all revenue for the month. The U.S. ranked No. 2 with $3 million, while Great Britain came in third, with $216,000.”

So, again, TikTok is driving user interest and action, but possibly not as much as you would expect in your local market, based on the hype and top-line download counts.

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That’s not to say that TikTok isn’t growing its audience base in all regions, and becoming a more relevant consideration for marketers. But it is worth noting that, by comparison, the app is not on the same level as even Snapchat (86m North American DAUs) in terms of reach to the US market at this stage, putting it well behind Twitter Facebook, Instagram, and others.

This is the key question for TikTok. Yes, it has momentum and hype, and yes, the download figures are encouraging. But can TikTok make short-form video into a relevant, viable and engaging option? 

Vine, the first short-form video app of this type, eventually buckled because it wasn’t able to monetize effectively – with Vine’s main content offering being only six-seconds in length, at most, that made it increasingly difficult for Vine to implement ads, as users would either skip by them or ignore them in-stream. Eventually, Vine’s inability to monetize effectively left it unable to create a viable revenue funnel for its top creators, who subsequently migrated to YouTube, Instagram and Facebook, where they could post longer-form content, and make real money from ads.

Vine did try to counter this, adding longer-form videos and pre-roll ads in its dying months, but with its top creators moving on, their fans shifted with them.

While Twitter often gets the blame for Vine’s failure, really, it was the inability for the company to effectively monetize that lead to its demise – and Twitter couldn’t do a lot about that.  

Which then leads to TikTok. 

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Sure, TikTok has people’s attention, it has users tuning in, and it is growing. But Vine had 200 million active users at peak, and it couldn’t map out a revenue-generation framework. Will TikTok eventually fare any better?

As noted, it’s still not generating significant revenue in the US, and it’s still spending big on promotion. At some stage, it will need to establish a means for its top creators to monetize.

In China, Douyin has moved into eCommerce as a means to add in revenue options, which is how it’s seen such significant revenue growth in that region.

Douyin eCommerce

Will the same work in the US market? 

TikTok is already testing eCommerce tools and external links, in order to provide more revenue generation options for creators, while it’s also got its own influencer marketing marketplace, which it recently opened up to more businesses.  

TikTok Creator Marketplace

Basically, TikTok knows that it needs to move fast and build a real revenue generation pipeline for these popular users – because if it doesn’t, they’ll take their talents elsewhere, and their established audiences with them. Then TikTok will go the same way as Vine.

So while it seems like all the momentum is with TikTok, and massive numbers like ‘a billion downloads’ are regularly thrown around, there’s more to it than the surface figures. And that’s critical to note in terms of brand use, and the future viability of the platform more broadly.

Socialmediatoday.com

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Elon Musk Outlines New, Alternate Color Checkmarks to Clarify Verification

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Elon Musk Outlines New, Alternate Color Checkmarks to Clarify Verification

Elon Musk has revealed more details of the coming revamp of Twitter’s $8 verification program, which was initially launched three weeks back, but then pulled from live production due to a raft of impersonations which caused significant confusion in the app.

Those impersonations also led to stock price dips, corporate apologies, misreporting – the $8 verification plan, while only available to some users, for a short amount of time, immediately caused significant issues for Twitter and it’s as partners.

So Elon and Co. took it back, in order to revise and re-shape the program in a more brand-safe, user-friendly way.

And now, Musk has revealed more details as to exactly how the updated $8 verification plan will work.

First, to limit the potential of misrepresentation of corporate and government accounts, Musk says that those profiles will now get a different colored checkmark, which will ensure that people can’t just buy a blue tick and then pretend to be Coca-Cola for example.

As per Musk:

“Gold check for companies, gray check for government, blue for individuals (celebrity or not)”

App researcher Alessandro Paluzzi posted these examples of how these new ticks might look in the app.

It’s a sensible move, which will avoid similar incidents like this tweet from an $8 verified account, which tanked Eli Lilly’s stock price.

Eli Lilly tweet

The updated gold checkmark will ideally limit the potential for future users to do the same, because they won’t be able to buy the official gold tick – though there will be a period of adjustment and education on such for users.

The alternate checkmarks will also likely kill off Twitter’s new gray ‘Official’ tick, which looks pretty ridiculous.

Twitter Official checkmark

Of course, the new variations of checkmarks do also add the potential problem of another elusive marker that people will be trying to get. But we’ll cross that extra complication when we come to it.

Another concern with this approach is that it’ll require manual checking, as Twitter can’t know for sure that it’s a brand or government account without some kind of confirmation.
Initially, Twitter has thus far opted to avoid any kind of manual confirmation in this new process, due to the additional labor requirement, but now, Musk says that this will be integrated into the updated process:

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“All verified accounts will be manually authenticated before check activates. Painful, but necessary.”

How Musk and Co. do that with any level of efficiency, with 65% less staff, I don’t know, but it seems like they’re going to at least try to find a way to check each $8 subscriber before approving their blue tick.

Musk also noted last week that any change in user name will result in a blue tick being deactivated till Twitter approves the new name.

So, like, a lot of manual monitoring, with a lot less staff.

Also, for the traditional blue checkmarks, there’ll be no differentiation between those who’ve been given the marker, and those who’ve paid for it:

“All verified individual humans will have same blue check, as boundary of what constitutes ‘notable’ is otherwise too subjective.”

Which is true – there are a lot of blue checkmarks on random accounts, and it has been a confused system. But at the same time, there are also a lot of high-profile individuals who could be at risk of impersonation under this system – which, incidentally, is why the blue ticks were introduced in the first place (in 2009, an MLB star sued Twitter for allowing a scammer to use his likeness to dupe people in the app).

There’s also this:

“Individuals can have secondary tiny logo showing they belong to an org if verified as such by that org.”

So an additional qualifier for spokespeople, CEOs and journalists, as another measure to avoid impersonation.

The updated elements will certainly lessen the scope for scam activity, but still, they do also introduce a level of risk, and at the same time, the scheme itself is unlikely to work out as Musk hopes.

The revamp of Twitter’s verification program is Elon’s first grand plan to save the app (aside from cutting costs), by giving users access to one of the most in-demand in-app features – the elusive blue checkmark.

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Charging for verification could theoretically kill two birds with one stone, in verifying real humans (while making it cost-prohibitive to crate bot accounts) while also providing a direct revenue stream, thereby reducing the company’s reliance in ads. People want the blue tick, now they can get it, while Musk has also sought to amplify the cultural divide element, by presenting this as a way to even the field, and enable all users to get what only celebrities have thus far been able to access.

Initially, Musk was set to charge $20 per month for this service, but after an argument with the author of ‘Misery’, he reduced this to $8 per month.

In Musk’s view, this is a good deal, because who doesn’t have an extra $8 to spend?

He’s since sought to establish this as the norm, repeatedly telling his critics to ‘now pay $8’, as if it’s a forgone conclusion that people will indeed pay.

But they won’t, and history shows that there’s almost no chance that Musk’s paid verification scheme will actually work as intended.

Take, for example, Twitter Blue, which provides Twitter users with a raft of additional features, which was initially available for $3 per month.

Twitter Blue never saw much take-up, peaking at 100k subscribers, with even the addition of tweet editing, the most requested feature in social media history, failing to shift the needle in any significant way.

Given this, it’s difficult to see Musk’s new, $8 verification getting the number of sign ups he’d need to achieve his aims for the option.

For context:

  • If Elon wants to get subscriptions to contribute 50% of Twitter’s revenue, as he’s previously stated, he’ll need 24.6 million users to sign on to pay $8 per month for a blue tick
  • If he wants to use this as a means to verify all the humans, so that only bot accounts are the ones that don’t have a blue tick, you’d think he’d be looking at upwards of 75% of Twitter’s user base, or around 178 million users paying each month
  • Twitter’s likely to actually lose around $6 per US user, per month, for each person that signs up to the new $8 Twitter Blue scheme, due to Musk’s plan to show Blue subscribers ‘half the ads’. Factoring in App Store fees from the monthly $8 payment, it could actually be a difficult balance from a revenue standpoint, with Twitter potentially even losing money on the deal, if it does end up cutting ad exposure
  • The majority of Twitter users are outside the US, where $8 per month could be a lot more cost-prohibitive. This is especially true in India, where most of Twitter’s growth has come from over the past three years. India now has 18.8m users making it Twitter’s third biggest audience market, and while Musk has also flagged variable pricing by region, even $1 per month could be too high for developing markets
     
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Essentially, there’s no precedent to suggest that enough users will sign up to Elon’s $8 per month checkmark plan to make it worthwhile for the company to run, as either a revenue or verification pathway. Just 0.41% of Snapchat users pay for Snapchat+, a fraction of LinkedIn users pony up for Premium, while Meta concluded long ago that charging users was no where near as lucrative as serving a bigger audience more ads.

These new measures do counter some of the issues that the initial version of Musk’s $8 verification program introduced, but then again, they could also avoid them entirely by revising the current blue check system, as opposed to simply letting people pay for the marker.

But regardless, Musk is determined to push ahead, and find out for himself either way

Musk says the updated $8 verification plan will launch on Friday next week (12/2).



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