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6 Ways To Conduct an In-Depth Competitive Audit

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6 Ways To Conduct an In-Depth Competitive Audit


Market analysis plays an integral role in a brand’s marketing strategy. It requires businesses to comprehensively study their customers’ evident and hidden needs and identify gaps in the market. 

Analyzing your direct and indirect competition is also an essential part of this equation as it can help you figure out how to place your product for maximum profitability. Besides, to build a reputation that rivals high-profile and well-established firms, you must have a detailed insight into your direct and indirect competition. 

The digital transformation of businesses has made it easier for new entrants to gain a foothold in markets across the world quickly. This gives rise to unprecedented competition from legacy firms and SMEs alike.  

In a study by Crayon, 90% of companies reported their sector to have become more competitive in the past three years. The same data revealed that 80% of businesses stated that competitive audit is essential (44%) or categorically critical (26%) to their business success.

These numbers make it all the more important to focus on your potential and current competition to identify claims that differentiate your brand from theirs. The more you understand the brands that indirectly and directly compete in your industry, the better you will be able to capitalize on opportunities and mitigate threats to your own company. 

However, you need to have a meticulous approach to understanding your competition. If you compete with firms dominating the market, you will have to examine heaps of raw and unorganized data, which can drain time and resources. 

That is where a competitive audit can help. A methodological competitive audit strategy can help you understand what data you need to collect and how you can leverage it to optimize your business model. Then, with a thought-out plan of action, you can cut time and cost while improving the efficiency of your operations.

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How To Conduct In-Depth Competitive Audit In 2022?

A competitive audit allows you to track your competitors, understand their approach, and figure out what your brand might be missing out on. The aim is to discover what works for other companies in your industry and incorporate those strategies for your brand to gain a competitive edge. 

Source: Pexels

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Evaluating your competition should be an ongoing process. A competitive audit can save you money and time while getting you the answers you need to succeed.

Comparing the customer data against your metrics can help you make better, data-driven decisions. The competitive audit process lets you identify the USP of your competitors and leverage that information to enhance your competitive position.

Now, let’s explore ways to conduct an in-depth competitive audit program to improve your business position.

Perform A Competitor SWOT Analysis

The first step in a competitive audit is conducting a competitor SWOT analysis. The SWOT analysis examines the competitions’ strengths, weaknesses, opportunities for growth, and threats. 

However, first, create a list of your direct and indirect competitors. 

Direct competitors are businesses that sell the same product or service as you. The indirect competitors operate in the same or similar industry but don’t directly bite into your market and don’t necessarily offer the same product/service. 

But it is still important to keep track of what your indirect competitors are up to because they may rank for your keywords, create content on the same topics, etc., harming your digital visibility. 

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Once your competitors are identified, you can examine their strengths, weaknesses, opportunities, and threats by assessing the following: 

Strengths

  • What is your competitor known for?
  • Why are customers attracted to the competitor?
  • What compels the customer to choose their brand over others?

Weaknesses

  • What are the frequent customer complaints?
  • What products/ services do customers require but are not offered by the competitor?
  • What problems do customers face during their shopping experience? 
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Opportunities

  • Has your competitor discontinued a product or service?
  • Are there any gaps that your competitor is unable to fulfill? 

Threats

  • What is the pricing of your competitors’ products/ services?
  • Are they offering new products or services?
  • Do they present a threat to your business?

Moreover, you can also audit the competitor’s website, social media pages, keyword usage, and content to gather more insight. 

Gauge Your Competitors’ Current Offers And Pricing

Pricing has a massive impact on the customers’ purchase decisions. Therefore, you need to examine the price policies of your direct customers. This will allow you to create a baseline cost for your product or services. You can also conduct detailed research to examine other perks, such as discounts or free trials that your competition offers.

Source: Pexels

Assess The Technology Your Competitors’ Leverage

Another factor that you need to consider is the tools and software that competitors use to streamline their processes. Digital tools can help you save time, improve operational efficiency, and increase customer satisfaction by improving customer experience. In addition, you can leverage digital resources to discover the analytics, tools, plug-ins, and CRMs used by your competitors.

Examine Your Rivals’ Customer Experiences 

You must monitor website changes, assess the online presence, and measure how functional your competitor’s websites are. 

Treat competitor audit and research as a chance to close the gaps on your e-commerce site design roadmap. 

With good e-commerce strategies and digital marketing at the forefront of various businesses today, this is an excellent opportunity to outshine your competition by having a robust, easy-to-use website.

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Determine The Market Positioning Of Your Competition

Your competitive audit should also include studying their position in the market. Examine the following factors of their market presence: 

  • Price: Is your competitor’s product or service luxury or economical?
  • Quality: Is your competitor’s product well-produced? 
  • Service: What type of support channels do they offer their customer/clients?
  • Distribution: What medium facilitate product/service distribution?
  • Mission/Vision: What impact does their brand messaging have on sales? 

Review Performance And Social Media Feedback

The final step in conducting a competitive audit is reviewing the competitor’s overall performance in the market. You can read reviews and testimonials left by previous customers on review sites or social media platforms to identify further what the target customers are looking for. 

Social media feedback can be a great way to discover your competitor’s shortcomings, which you can leverage when refining your policies. 

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Wrapping Up

Monitoring your competitors is key to spotting new trends, foreseeing market shifts, and staying on top of the best approaches in the industry in 2022.

Analyzing your competition is imperative for small businesses, as it allows them to make knowledgeable decisions. Essentially, a competitive audit operates as an investment to help companies gain remarkable insight into the ongoing trends.





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PPC

The Art and Science of PPC Account Structures

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The Art and Science of PPC Account Structures


With the rise of machine learning and the relentless march toward large-scale automation, digital marketers are now finding themselves in the middle of a perfect storm where they have less control over their campaigns, higher costs, and lousy results. 

To state the obvious, Google’s goals are not your goals.  

Source: Google

Over the last few years, Google introduced and pushed PPC automation while also removing many of the controls marketers typically used to prevent wasted spend. 

Here’s just a small list of what they’ve done:

  1. They killed off match types – As a result, keywords are no longer granular enough and Google’s understanding of “close” variants and “similar” intent fluctuates between terrible and horrific.
  2. They Added Audiences – Google has made significant efforts over the past few years to replace keywords as the primary PPC control lever; audiences (+ the derivatives thereof) have been the most successful of these so far.
  3. They introduced and pushed “smart” features – Google’s “optimization score” and “smart shopping campaigns” were the first major efforts; now, we have Performance MAX, the end of ETAs, and much more on the horizon. 
  4. They introduced auto-applied campaign changes – because who doesn’t want a Roomba running their account?
  5. They removed the majority of search term data – of course, the claim was that this was for “privacy”…but does anyone believe that? 

As a result, CPCs and CACs are spiking across the board and we’re left with the perfect recipe to waste a LOT of money.

The pace of change has left many PPCers wondering how to adapt to this brave new world, with a few approaches becoming more and more pervasive: 

  1. Lean Into The Automation – give the machines what they want – control and volume! Consolidate everything into a couple of campaigns, turn on Broad Match, and away we go. 
  2. Old School – focus on keeping granular control with a rigid, EM-based structure and negatives everywhere. 
  3. Shanty Town – some weird fusion of the two – where there are some EM campaigns, some full broad, maybe some audiences or DSAs sprinkled in…, and a heaping helping of confusion. 
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Unfortunately, the automation approach will have you wasting money, the old school approach will have you going crazy trying to maintain control in the face of RSAs, bidding strategy, and match type changes, and the Shanty Town delivers the worst of both worlds. 

The only thing that HAS stayed the same is the desire to find the right account structure that balances scale with control, spending with results, and predictability with discovery. Too much to ask for? No! 

Source: Google

Six Things to Keep in Mind When Setting Up PPC Campaigns

Automation is here to stay. The increasing role of automation will have an impact on PPC account structures, and this isn’t good or bad – it just is. Our job as marketers is to set the machines up for success and defend against their flaws.

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The structure is about people. Campaign structure is the “how” you connect your organization’s marketing to the people you want to target. Keep your audience in mind when you structure your PPC campaign and put yourself in the mind of the audience.

Better Data = Higher Probability of Good Outcomes. Don’t focus only on conversion data.  Make sure that each platform you use (not just Google, Microsoft, and Facebook) has the business and financial data it needs to maximize your chances of a good outcome. In short, efficiently leverage your data and help the machines be smarter!

Exclusions are more important than inclusions. Be liberal in your campaign exclusions to ensure machines focus on what you want (and don’t make bad inferences that blow your budget).

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Be Machine Learning-friendly. Resist the urge to hyper-segment everything. Build a structure that is ML-friendly while still being sufficiently refined. You might end up with fewer ad groups, but that’s ok! 

Be brilliant at the basics. Do the little things extremely well – align your ads to the intent of the user, deliver a relevant message and have a delightful on-page experience. 

Want to learn more? I’ll be speaking at HeroConf London on July 18 at 10:15 am on the Main Stage. During my session, “The Art and Science of PPC Structures,” I’ll dive deep into the essential account and targeting structures and how they can be used to prevent automation from running wild.





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