The holiday season is the busiest shopping period of the year, and this year, it’s likely to be busier than ever, against the unpredictable backdrop of the COVID-19 pandemic.
There’s Black Friday, Cyber Monday, and holiday shopping all taking place within a couple of months. That’s a lot of opportunities for retailers. In fact, the flurry of sales, deals, and festive cheer make it ‘the most wonderful time of the year’ for attracting new customers and rewarding existing ones.
But, with so much competition, it can be difficult to stand out.
This is why developing marketing campaigns that connect with shoppers and build trust is absolutely crucial if you want to make the most of the festive season. User-generated content (UGC) is one of the key ways you can do this. Not only does it share authentic content with potential shoppers, but it instills buyer confidence and generates a buzz around your brand.
To help you out, I’ve rounded up some of the best holiday marketing campaign ideas – many of which incorporate UGC elements – so you can have a successful holiday season.
1. Reward Your Best Customers With Early Access Deals
Who doesn’t like to feel special, right?
Customers want to know that they’re your priority, and giving them exclusive offers is a great way to do that. You can quickly show existing shoppers that you value their custom more than ever by offering unique discounts and early-bird deals throughout the shopping season.
This first-buy excitement not only encourages purchases that may not have happened later in the season, but it can also result in multiple buys from your store.
How to Reward Your Best Customers
- Email Campaigns – create an email campaign to send to existing customers and subscribers with a healthy discount that’s only available to them
- Shout On Social – shout about your VIP and early-bird discounts on social media to create a buzz before the holiday season officially starts
- Reward Customers That Get Involved – as well as rewarding early-access customers, offer discounts and exclusive deals to customers that get involved by sharing their stories, photos, and reviews, too
LoveLoft’s early-bird deal gives eager shoppers the chance to claim 50% off purchases.
2. Offer Holiday Bundles to Increase Average Order Value
Everyone wants to get more for their money, and product bundles tap into this drive for value during the holiday season. By offering bundled products at discounted rates, you’ll increase the amount of sales you get and bump up your average order value (AOV).
A lot of the time, an attractive bundle might give shoppers who are on the fence they nudge they need.
How to Offer Holiday Bundles
- Create Relevant Bundles – bundle together similar products and promote them across your website and on social media
- Brag About Best Sellers – identify your best-selling products and pair them with complementary products to create an even better deal
- Name Your Bundles – go one step further and name your bundles (you can even give them their own designated hashtag) to get people talking about them across social media
3. Delight Customers With Relevant and Valuable Upsells
Just as bundles are great for increasing your AOV, so too are upsells. These are basically complementary products tacked on to an order, and are often related to the initial purchase in some way.
The best part is that they’re presented to customers who are well and truly in buy-mode since they’ve made it all the way to checkout.
Not only do upsells increase sales, but they also increase customer satisfaction because you’re giving customers what they need – like matching spoons for their egg cups or socks to go with a new pair of shoes.
How to Delight Customers With Upsells
- Free Gifts – offer customers a free gift if they upgrade their purchase (you can also offer another feature like free shipping if possible)
- Make It Relevant – give shoppers the chance to add relevant upsell items to their order at checkout (these might be items they may have forgotten or that are required to make their initial purchase work properly)
- Leverage the Entire Buying Cycle – upsells don’t have to be resigned to checkout. You can sprinkle promotions for similar products throughout the buying cycle to capture shoppers who are at different stages of the funnel
Pura Vida Bracelets offer customers a free bonus bracelet with their order as well as free shipping.
4. Run a Post-Holiday Campaign for Slow Shoppers
Not everyone is free to shop on Black Friday, and there are plenty of other reasons shoppers can’t make the most of deals on the day. This doesn’t mean they don’t want to buy from you, though. They might have been distracted, busy at work, or simply didn’t see your offer in time.
To capture these shoppers, many brands extend their Black Friday deals and Cyber Monday offers. This accommodates people who aren’t in impulse buying mode and instead need more time to warm up – especially if they’re new to your brand.
By running a campaign targeting shoppers that “missed out”, you’ll build deeper relationships with new shoppers and make some last minute sales.
Take it one step further too and incorporate social proof in the form of user generated photos, reviews, and stories. This will instill buyer confidence in shoppers that might be on the fence about making a purchase.
How to Run a Post-Holiday Campaign
- Extend Deals – extend your most popular deals longer than a day. This goes for Black Friday offers and Cyber Monday deals as well as any other discounts you have running during the holiday season
- Remind Shoppers – send out emails to past customers who didn’t cash in on the discounts to encourage them to take advantage of them before they run out
- Personalize Emails – send product recommendation emails to remain front-of-mind and increase the chance of shoppers making a purchase
- Leverage Customer Experiences – use the experiences of shoppers who did buy on Black Friday to sell products to customers that didn’t. Share their photos, reviews, and stories across social channels and in emails to drive that all-important FOMO
5. Promote a Different Deal Every Hour
Keep customers coming back by promoting a new deal or discount at regular intervals throughout key holiday shopping dates, like Black Friday and Cyber Monday.
This builds anticipation and will attract more customers as the day goes on – think of it as a snowball rolling down a hill, getting bigger and bigger as more consumers are made aware of your deals.
As well as generating a buzz around your brand, you’ll also get more eyeballs on your entire product range as there’s a high chance customers will be interested in some products but not others.
How to Promote a Different Deal Every Hour
- Plan Ahead – planning ahead is key to make this work. Determine which discounts you’re going to promote each hour and create graphics and copy for each of them
- Announce Everywhere – make sure you shout about your “deal of the hour” on your social channels, via email, and across your website
- Create a Buzz – talk about your fresh deals in the lead up to each hour to build anticipation and get customer excited to buy
AutoZone runs flash sales throughout Cyber Monday and has a large countdown timer on their site to build anticipation.
6. Partner With Influencers
People love to buy from people they know and respect, so give yourself a helping hand during the holiday season. Bring well-known industry influencers on board to help promote your deals and create special discounts for their own audiences.
Remember, shoppers invest in authenticity, and with so many discounts and deals promoted throughout the day from all sorts of different brands, it’s much more tempting for shoppers to buy from brands and influencers they know and trust already.
Partnering with influencers also generates a buzz around your brand, since influencers tend to post a lot of their social channels in the lead up to Black Friday and other holiday shopping events.
How to Partner With Influencers
- Make Connections – start by identifying key influencers in your industry (they don’t have to have millions of followers. In fact, micro-influencers with 10,000 followers or less can be just as effective) and open up a conversation with them
- Create a Special Offer – align your holiday deals with the influencer’s audience or create a special discount on a product that’s well-suited to their followers. The more you “personalize” your deals for the influencer, the better success you’ll have
Kopari Beauty teamed up with an influencer for a Black Friday sale on one of their product lines.
7. Use UGC to Turn One-Time Buyers Into Loyal Customers
Speaking of influencers, the best influencers are those who buy and talk about your brand without requiring incentives. They create content about your product or service because they enjoy it and want to share those positive experiences with their friends and followers.
This is called UGC.
When you consider that shoppers prefer content from peers over brands themselves, it’s a no-brainer to incorporate it into your holiday campaigns.
Collecting UGC and sharing it on Black Friday in tandem with your deals will increase trust and drive more sales. The holiday season also attracts a lot of one-time buyers, but the most successful ecommerce brands manage to turn these impulse buyers into long-term customers.
You can do this too through authentic UGC and creating a community around your brand. This makes customers feel like they are a part of something and ensures they come back for more.
How to Use UGC
- Create a Hashtag – create a hashtag especially for the holidays or a specific holiday deal and encourage customers to share their photos, videos, and stories of your products
- Re-Share – keep the buzz going by sharing relevant UGC across your social channels
- Leverage UGC Across the Buying Journey – sprinkle UGC throughout the buying journey, including in product listings and in abandoned cart emails
Paqui has created an entire challenge that centers around UGC. The landing page for their #onechipchallenge features videos and photos of customers taking the challenge. The brand utilizes TINT to collect and share UGC from their loyal customers.
8. Add Social Proof to Ads
Running social ads will help you stand out against a sea of other brands during the busiest shopping season of the year. Instead of sharing brand-produced images alongside ad copy, weave in UGC and social proof to enhance their click-ability.
Research shows that UGC-based ads generate 4x higher click-through rates than regular ads – tapping into the power of your customers is a no brainer.
How to Add Social Proof to Ads:
- Combine Photos and Reviews – create the ultimate conversion combo by sharing both user-generated photos and reviews in your social ads
- Choose Your Platform Wisely – identify which social platform your ads will perform best on and use UGC that’s relevant to that platform
Yandy.com regularly incorporates images shared by its customers and their star-rating reviews into social ads.
Get Your Marketing Campaigns Holiday Ready
There’s not long left before the holidays, which means there’s no time like the present to start thinking about your marketing campaigns. Use some of the ideas we’ve mentioned here to build trust, generate sales, and turn one-time holiday shoppers into life-long customers.
WhatsApp Launches ‘Call Links’ to Better Facilitate Group Audio and Video Chats
WhatsApp has announced the launch of a new Call Links feature, which, as it sounds, will enable you to share a link to invite others to join a group chat in the app.
As you can see in these examples, you’ll now be able to create dedicated URL links for WhatsApp group video and audio chats, which will make it easier for others to join the discussion in the app.
When available (the option is being rolled out this week), you’ll be able to see the Call Link option within your ‘Calls’ tab, enabling you to create a shareable link to get people into your chats.
It could be an easy way to help enhance community connection, and facilitate engagement, while brands could also use the option to better connect with influencers and advocates, in a more direct, intimate way.
For example, you could run an exclusive chat to discuss your upcoming product launch, or seek feedback on potential updates. Meta’s says that it’s also working on secure, encrypted video calling for up to 32 people as well, so there could soon be a range of ways to use the option as a means to spotlight specific audience segments and engage with them direct.
And with more engagement switching to messaging tools, that’s definitely worth considering.
Indeed, as part of a recent product announcement, Meta CEO Mark Zuckerberg noted that:
“Most people use feeds to discover content and use messaging for deeper connections.”
As such, it may be time to start considering how you can lean into this shift, and better align with how users are now connecting, in order to maximize community and engagement.
Feeds are increasingly being overtaken by entertainment, so if you want to tap into the connective benefits of the medium, that may no longer be the place to be to reach your fans.
Messaging, and messaging groups, could be an important consideration going forward, and these new tools provide more options on this front.
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