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Facebook Provides Audience Connection Tips in Latest ‘Social Skills’ Video

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facebook provides audience connection tips in latest social skills video
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Facebook recently launched a new video series called ‘Social Skills’ which aims to provide social media managers with the skills and insights they need to maximize their promotional performance.

Each video interview includes real world insights into how businesses have utilized Facebook’s ad tools to boost their brands. And there are some great pointers – even if you’re confident that you know Facebook’s systems, you’re likely to take away a couple of notes.

The third video in the series outlines key tips on how to learn from your audience, and adapt your approach accordingly, with the social media team for Luxottica eyewear brand, Persol.

The Persol team shares three key tips:

1. Paid and organic content balance each other

The Persol team uses a combination of paid and organic content to maximize their reach and growth. 

The aim of the team’s approach on social has been to maximize audience engagement, which has seen it put more focus on “less institutional and more native” content. That ties into its paid approach, through which they will amplify selected messages to boost the brand’s presence.

“With organic, we want to engage the community and go in deep in the conversation with them. Then, we use paid media to amplify our strongest content, show the product upfront, and ultimately reach new audiences based on their interests.”

Persol notes that, in either instance, it’s critical to remain authentic to the value of your brand, in order to build your community.

2. Identify your community

Persol notes that understanding your brand community is also key, which extends to utilizing influencer content and UGC in your approach. This can help strengthen brand bonds, which is crucial to maximizing engagement around your messaging.

Persol also notes that each platform requires a different, dedicated approach:

“Demographically speaking, our Facebook audience is a slightly older audience, and they’ve been big fans of the product for a long time. We receive very specific and detailed questions, and prefer private messages. With Instagram, our audience is a bit younger, and they love to interact with the brand in the comments or in Stories.”

By focusing on the key elements of interest on each platform, you can better connect with your brand communities by providing the content they’re looking for in each app.

3. Listen to your community

Persol’s last point largely reinforces the previous – Persol advises that brands must listen to what their customers are saying, and adapt accordingly.

Persol aims to engage with customers as much as possible, in order to maximize community interaction, and learn more about their preferences.

“That’s the beauty of social media – you don’t have to wait for people to come to you and tell you their stories, you can ask them. You can ask them with an open question in your story, or just telling them ‘which one do you prefer?’ That’s learning from your customers, that’s learning from your audience, and you can do it every day.”

But there’s also another element here – listening to your community provides more angles for valuable stories that can further align with community interests.

“What I love about this work is the ability to tell great stories to engage our readers.” 

These are some good notes, which underline the fundamentals of effective brand marketing on social media. Listen to your community, learn what they want, what interests them, share their stories. Then amplify the most resonant elements with paid spend to boost reach and community.

Some good tips – and it’s worth tuning into Facebook’s Social Skills series to get more insight into how brands are actually seeing success online.

You can view the first two videos in the series here and here.

Socialmediatoday.com

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TikTok’s Future Remains Under a Cloud After CEO’s Appearance Before Congress

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TikTok’s Future Remains Under a Cloud After CEO’s Appearance Before Congress

So how did TikTok CEO Shou Zi Chew’s appearance before the House Committee on Energy and Commerce go today?

Well, it’s hard to say – amid the regular smattering of accusations framed as questions, and vague queries that seemed to misunderstand how the internet itself works, Chew mostly seemed to provide carefully worded answers, while fending off anything too difficult by saying that he’d look into it.

In a crucial hearing, which could decide the future of the app in the US, Chew provided a passionate defense of the platform, and sought to address US regulatory concerns, with the key issue being the potential of American user data being shared with the Chinese Government.

Chew sought to dispel this notion, while TikTok also posted a public statement on this:

Chew was pressed on various aspects, relating to TikTok’s past actions on censorship (i.e. whether it censors content critical of the CCP), its accessing of US user data to track journalists, it’s algorithm, youth safety aspects, and more.

For the most part, Chew was able to navigate the various questions without making any definitive commitments. But at the same time, his appearance, by various accounts, wasn’t overly assuring, or convincing, in regards to winning over US senators.

In particular, when pressed on whether ByteDance employees have spied on US citizens in the past, Chew deferred, saying that ‘I don’t think spying is the right way to describe it’. Chew also questioned the track record of American companies on user data, when asked about a potential divestment from ByteDance – which seems like a fair comparison, but is unlikely to resonate with US officials.

But the key statement of Chew’s appearance was this:

“The bottom line is this – American data is stored on American soil by an American company overseen by American personnel.”

This was from Chew’s pre-prepared testimony, in which Chew explained that ‘Project Texas’, TikTok’s multi-billion dollar plan to separate US user data from its Chinese parent company, will secure US user data in the US, making it entirely inaccessible to China-based staff.

TikTok’s hope is that this effort will be enough to assure US regulators that American users are safe.

But then again, when pressed on another key point, as to whether TikTok would ever consider selling user data, Chew refused to provide a firm commitment, noting, instead, that he would seek further clarification before providing an answer.

At the end of this, it still remains difficult to determine where TikTok is placed, in regards to the possibility of a full ban in the US. Even worse, the Chinese Government has once again shared its opposition to the forced sell-off of the app, which means that if TikTok is banned by the US Government, a sell-off into local hands may not be an option.

Which, once again, underlines the fact that TikTok’s future hinges on how US politicians perceive Chew’s testimony.

Was he convincing enough in his explanations? Has TikTok done enough to assure policymakers of its intentions? Will Project Texas be enough to demonstrate separation of access within parent company ByteDance?

Really, the next steps are likely out of Chew’s hands either way, as it still feels like the rising tensions between the US and China will be the key determinate. Last month’s spy balloon incident raised the hackles of those concerned about Chinese interference, weighing further against TikTok, while this week’s meeting between Chinese President Xi Jinping and Vladimir Putin has further stoked concerns.

In this respect, it feels like TikTok is caught in the middle amidst a much broader disagreement between the two nations, and it another incident of this type could end up being the thing that makes or breaks TikTok in the US.

Any further indication of Chinese defiance, specifically against the US, could force the White House to act. So while Chew may have done his best, maybe there’s nothing he could do within the broader context.



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Persuading Anyone Is as Simple as this Technique Proven by a Leading Psychologist. It Comes Down to 4 Simple Words

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Persuading Anyone Is as Simple as this Technique Proven by a Leading Psychologist. It Comes Down to 4 Simple Words

You can read this article to find out — but, of course, it’s your choice. Much of what we do in life is an act of persuasion. As a father to two small children, I can tell you that at any moment in my day-to-day life, I am trying (usually failing) to convince the two little ones to do something: …

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Snapchat Provides Posting Tips on How to Maximize Your Platform Presence

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Snapchat Provides Posting Tips on How to Maximize Your Platform Presence

Looking to build your organic presence on Snapchat, and maximize your reach and resonance with Snap users?

This might help – this week, Insider got hold of a pitch deck that Snap has been sending to users that have been selected for its ‘Snap Stars’ influencer promotion program.

Snap Stars, as Snapchat describes, are:

…public figures or creators who bring some of the best and most entertaining content to Snapchat. Through their unique perspectives, Snap Stars give their audiences unprecedented access into a diverse and global set of interests, including the arts, beauty, news, gaming, music and more.”

By joining the program, Snap Stars are eligible to have their content featured across the app, and once creators are accepted into the program, Snapchat provides them with a range of notes on how to make more effective, app-specific images and clips.

As per Insider, those tips include:

  • Focusing on ‘day in the life experiences’ by posting 20 to 50 Snap stories a day, so that subscribers are engaged for longer
  • Posting directly to the Snap Map, a feature that allows Snapchat users to see each other’s location, so that users who aren’t subscribed can easily discover your content
  • Making a strong ‘tile’ on your feed, which is the most recent Snapchat photo or video taken
  • Captivating viewers in the first one to three snaps so they watch the whole story
  • Encouraging non-subscribers to subscribe a few times a week, and subscribers to turn on story notifications
  • Using captions, since a lot of people watch stories with sound off
  • Balancing commercial content with authentic personal content

So, that’s a lot – 20 to 50 Snaps every day is a big commitment, and it’s likely going to be hard for most people or businesses to provide consistently entertaining content at that scale.

But as with all social platforms, maintaining consistency, and building presence is important, and showing up is a big part of that. As such, it’s not surprising that Snap’s pushing regular posting. But even then, it’s a lot.

And do people really like that ‘day in the life’ stuff – like ‘Going to the shops’, ‘At the shops’, etc.?

I’ve seen many wannabe Snapchat do this, and it feels like overkill – but I guess, if you’re entertaining, and you know the platform, that could help to further ingratiate your profile with your audience.

Posting direct to the Snap Map is another interesting tip, which could help to improve discovery, while managing how your profile appears in the app is another opportunity to get attention.

Most of the tips here are pretty straightforward, and what you’ve likely read before. But the output rate that Snap recommends is significant.

Then again, this is for users that Snap wants to turn into platform-specific influencers, so it may not relate to people not in that category. Still, some interesting food for thought.

Time to start Snapping your every activity throughout the day.

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