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Twitter Adds 6 Million Users in Q4, Crosses $5 Billion in Total revenue for the Year

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Twitter Looks to Extend its Keyword Blocking and Mute Options to More Elements

Twitter’s first quarter in the post Jack Dorsey era seems to have gone okay, with the platform adding 6 million more users, and posting a 22% YoY increase in revenue. And while it’s still a long way from its ambitious growth targets, there are some positive signs – here’s a look at the key notes from Twitter’s Q4 2021 earnings results.

First off, on users – as noted, Twitter added 6 million more users in the quarter, taking it to 217 million mDAU.

As you can see here, the vast majority of Twitter’s growth is coming from international markets, with the platform adding just 1 million US users over the past year. In fact, Twitter’s US usage has remained virtually flat since the start of 2020, when it reached 36 million American users. Since then, it’s fluctuated between 36 and 38 million, but it hasn’t been able to gain more significant momentum among US audiences.

That’s a concern, considering the majority of its revenue still comes from US users.

Twitter Q4 2021

As you can see, Twitter reached $1.57 billion in revenue for the quarter, with ad revenue at $1.41 billion, dominating its income.

But the lack of growth among its US audiences remains an issue, with Twitter gaining momentum in India and Asia, which have thus far been lower-earning regions for the company.

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But even so, the numbers here are solid – especially when you consider that Facebook lost a million daily users in the US in the most recent quarter, and Pinterest’s usage continues to decline.

In some ways, it seems we’ve reached social media saturation point in the main markets, with people either signed up or not ever going to be. TikTok is bucking that trend, as it continues to gain momentum, but most other platforms are slowing, or declining, in western markets, which means their future growth momentum will need to come from outside the US – which also means that they’ll need to establish better revenue opportunities in these regions.

For Twitter, it’s still aiming to add 100 million more users by 2023, in line with the growth goals it established under Dorsey, and communicated in February last year.

Twitter growth targets

Those goals were set after Dorsey came under pressure from an activist investor group in 2020, which essentially bought up Twitter board seats in order to pressure the company to replace him.

With Dorsey stepping down in November, it was initially unclear whether those same goals would stand, but Twitter has re-committed itself to these targets in today’s announcement:  

“We made meaningful progress in 2021 against our 2023 goals: doubling development velocity by the end of 2023, delivering at least 315 million mDAU in Q4’23, and delivering $7.5 billion or more in revenue for the full year of 2023.”

Both of those will take significant effort – and as noted, the majority of that growth will need to come from outside the US, its biggest earning market.

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For comparison, Twitter added 18 million users throughout 2021, and will need to add another 98 million over the next two years to make it to 315m total mDAU. So it essentially needs to more than double its user growth rate (+49 million per year) moving forward, which seems like a pretty steep hill to climb, especially with its newer experiments not looking likely to win over a heap of new users.

Most of Twitter’s new projects, like Super Follows and Twitter Blue, are more focused on revenue growth, another key element in the plan (Twitter full year revenue reached $5.08 billion), though it is also looking to improve relevance and discovery for users through the expansion of Topics, while Spaces continues to be a key focus for increasing user engagement.

Topics, at least in theory, could be a winner for usage growth, and Twitter’s continued to build on its Topic tools – which could also have benefits for advertising:

“In Q4, we began integrating signals from organic Topic follows on Twitter into our ads targeting algorithm, with early results showing an almost 10% increase in the average targetable interest segment size.”

Twitter says that 280 million accounts now follow at least one Topic, while it also now has more than 14,500 Topics available to follow in the app, across 11 languages.

Improving relevance could help the platform maximize engagement, and that could, by extension, get more people to sign up, and it’s interesting to consider the potential of Topics as an advertising and segmentation tool too. But still, how, exactly, Twitter plans to bring in 98 million more users over the next two years remains unclear.

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In terms of other areas of development, Twitter also says that more than 2 million profiles have now converted to Professional Accounts, helping to segment business users, and highlight new opportunities for potential ad customers, while it’s also experimenting with using search query data as another ad targeting tool, helping to showcase relevant ads to users who search for certain topics.

Twitter Professional Accounts

And like every other social platform, Twitter’s also experimenting with live-stream shopping:

“Walmart kicked off Cyber Week with the first-ever Live Shopping event on Twitter, driving 2M+ total livestream views and exceeding engagement expectations.”

It’s difficult to say what potential these elements hold, but it is interesting to note Twitter’s enthusiasm for its new ad targeting and business options, which could see them get more focus within its broader growth push.

Overall, it’s a good report card for Twitter, which highlights rising areas of opportunity – though it remains to be seen whether the platform will actually be able to reach its 2023 growth targets, and where, exactly, all that growth is going to come from.

In many ways, its new elements are still in development, and none of them are likely to become significant drivers of usage growth, unless it can tap into a key market segment or use case, and connect into a whole new audience because of that push.

But I don’t see that happening, so while Twitter’s growth seems reasonable and steady, it’s almost beating itself down by pushing for these big targets.

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Maybe it has to – maybe, despite Dorsey moving on, Twitter’s shareholders and board are still holding the platform to these goals, and if they don’t meet them, further change will come.

It’s hard to say, but the bottom line is that Twitter is doing reasonably well, just not as good as it would like.


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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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