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Twitter’s New ‘Tip Jar’ Button Leads to Privacy Issues, Requests for Payment

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Okay, so there are probably a few kinks in Twitter’s new ‘Tip Jar‘ system that it needs to iron out yet.

Launched in broader test mode yesterday, with a range of ‘creators, journalists, experts, and nonprofits’ getting access to the tool, Twitter’s new Tip Jar button on profiles aims to provide another way for users to generate income from their Twitter efforts, with all the proceeds, at least at launch, going direct to the creator (minus payment platform fees).

Twitter Tip Jar

Which seems pretty straightforward, potentially beneficial – a new way for users to do more to help their favorite tweet creators, who might well be doing it tough at the moment due to the ongoing impacts of the pandemic.

I mean, other platforms have tip jar options, so it’s nothing new. Should be all fine. Right?

Well, there are a couple of significant issues at present.

The first, as noted by cybersecurity expert Rachel Tobac, is that people may well be inadvertently sharing their personal address when they provide a ‘tip’ and they pay via PayPal.

So when the user you’ve donated to gets the PayPal receipt, it may have your personal address right there – which seems like a fairly significant privacy concern.

Following Tobac’s discovery, Twitter quickly responded, saying that it would update its process:

So Twitter says that it’s a PayPal issue – the problem, as PayPal communicates in its terms, is that when people are receiving payments through the platform, they either select a “goods and services” payment, where their address is shared, or they select “friends and family” payment, in which their details are not submitted.

So if you have a business PayPal account, you’re probably going to be sharing your address info with whomever you make a Twitter tip to. Twitter will no doubt be working to address this, but that’s a fairly significant early hiccup, which it’ll need to update before a broader roll-out.

The other major problem that users have found with Twitter’s new Tip Jar button is that it’s just as easy for people to request a payment through the process as it is for them to make one.

Twitter Tip Jar request

As you can see in this example, posted by Robert Martin, because the Tip Jar process is simply connecting users through to these third-party payment platforms, it doesn’t define exactly whether this is to send or receive money systematically. It therefore gives users the option to choose one or the other. I tested the same through PayPal, and it did indeed give me the option to request money from the user.

As you would expect, that’s already lead to profiles with the new Tip Jar button getting a flood of requests from users trying to trick them into paying out. That, alone, could make it an extremely annoying function. Twitter can likely solve this by working with the payment platforms to improve the system here, and they’ll definitely need to, because if they don’t, 90% of the button’s usage is going to end up being for the opposite of its intended purpose.

The Tip Jar proposal in itself is an interesting option, and another element in Twitter’s broader effort to provide more financial incentive to keep creators tweeting, which could definitely help in boosting on-platform engagement. And it is in test mode. Twitter hasn’t gone to a full roll-out as yet, as it needs to sort out any potential problems, so the fact that these issues have been detected now is, in some ways, exactly what’s supposed to happen at this stage.

But it is a little concerning that as Twitter moves into financial transactions, that it’s overlooked some fairly significant details. 

It’s all part of the process, I guess, and Twitter will no doubt update its Tip Jar system soon. 

Socialmediatoday.com

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Instagram’s Testing New DM Labels to Help Manage Customer Interactions in the App

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Instagram’s Testing New DM Labels to Help Manage Customer Interactions in the App

This could be handy – Instagram’s developing a new set of message labels for business accounts, which would make it easier to manage customer interactions in your DMs.

As you can see in this example, posted by Sachin Shah, Instagram’s looking to add five new labels for your IG Direct messages, in order to help businesses better manage their interactions in the app.

Those five labels are:

  • Flag
  • Booked
  • Ordered
  • Paid
  • Shipped

That could be particularly helpful for SMBs who don’t have access to more complex CRM features, providing a simple way to stay on top of critical interactions for your brand.

The new labels would add to Instagram’s existing business DM features, including welcome messages and saved replies. Businesses on Facebook can also add similar labels to their chats, though they’re slightly different in application to these more specific tags.

And with over a billion people messaging businesses across Meta’s apps every week, and Meta looking to provide more ways to maximize connection and opportunity through its platforms, it makes sense for IG to lean into these behaviors where it can, and provide more tools to facilitate commerce and business engagement.

The new labels are in limited testing at present – we’ll keep you updated on any progress.



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