PPC
The Only Website Maintenance Checklist You’ll Ever Need

You might have the greatest product or service in the world. You might even have the slickest, most compelling branding in the world. Yet, all of that can fall flat because of one avoidable, albeit massive mistake…
Your website maintenance isn’t up to par.
It’s easy to neglect website maintenance, especially if your company lacks a dedicated web team. Still, website maintenance plays a critical part in any company’s success. Fortunately, website maintenance is manageable for companies big and small–especially with a handy checklist!
To equip you with everything you need to know to be successful, we’re covering:
Let’s get started.
What is website maintenance?
Simply put: website maintenance is the practice of ensuring your site is safe and secure, running well, and delivering a great user experience.
More specifically, website maintenance is an umbrella term for several activities that play a part in the overall functionality and success of your website.
Some of these activities include:
- Security updates: Regularly checking for plugin and content management system (CMS) updates to ensure your site is free of security risks.
- Traffic metrics: Checking your site’s traffic to look for major dips and sudden increases in bounce rate that indicate problems with technical aspects of your site or the content itself.
- Content review: Reviewing your site for missing pieces of content, broken HTML code or images, and pages that take particularly long to load.
- Design audits: Checking your site’s design to see if it’s causing slow load times, difficult to navigate on any devices, and accessible for all your customers.
- Technical audits: Monitoring overall site uptime, checking for broken links, ensuring all pages are crawlable, and more to keep technical issues from holding you back.
There are countless additional activities that fall under website maintenance, many of which depend on the type of site, the platform it’s running on, your industry, and more. For example, ecommerce companies tend to have more in-depth website maintenance measures, as they have to worry about cart functionality, accepting payments, etc.
Why website maintenance is important
Website maintenance carries with it a number of benefits, beyond the obvious perk of, “your site simply works.”
- 67% of people have increased online shopping habits since the coronavirus pandemic.
- Conversion rates are 5x higher for B2B sites loading in 1 second, vs. sites loading in 10 seconds.
- The average load time for a site on page one of Google is 1.65 seconds.
- 45% of shoppers are less likely to purchase when pages load slowly.
Remember the aforementioned great product, service, brand, and so on? When your website maintenance is in great shape, you’re not only free to focus on delivering the greatest product and experience—your products and brand are able to truly shine.
How to do website maintenance
Websites have many, many moving parts. So, it should come as little surprise that website maintenance entails many, many processes. Fortunately, you don’t have to tackle website maintenance all at once, allowing you to break it up.
Take a deep breath and follow this website maintenance checklist to give your customers, brand, and products the platform they deserve.
Backup your site
First and foremost, it’s important your site is simply alive. (Alive and well can wait.) What begins as a simple plugin update or article edit can turn into blank pages and broken websites in no time. Regular site backups prevent these hiccups from turning into countless hours of lost work.
Your host or CMS should have automatic site backups in place. Make sure these are active, preventing any kind of sitewide catastrophe. It’s also a good idea to download copies of your site to a secure hard drive.
⏰ How often: Monthly + after major site changes
Check site speed
How quickly your site loads plays a huge role in your overall online success. (Remember: conversion rates are higher for quick-loading sites.)
Use a tool, like Google’s PageSpeed Insights, to check your site’s load times. If things are slow, it’s time to perform a technical audit and determine what’s holding you back. Also, remember to check your page speed on a number of devices and browsers.
⏰ How often: Monthly + After major site changes
Perform security updates
Your website’s performance means little if your site’s not secure. When your security falls behind, you put your customers and your brand at risk.
Make it a monthly habit to check that your site platform/CMS is up to date. Also, don’t neglect to check for plugin updates, as outdated plugins can have security vulnerabilities that put your entire site at risk.
After running any updates, make sure your site still functions on all devices and browsers, and that your load times weren’t impacted.
⏰ How often: Monthly
Delete unused plugins
Speaking of plugins, delete the plugins you’re no longer using. By clearing out unused plugins you’re not only reducing your potential security issues via outdated plugins, you’re also making your CMS cleaner and easier to navigate on the backend.
⏰ How often: Monthly
Check content analytics
Use an analytics tool and regularly review the performance of your content to check:
- Overall site traffic
- Top-performing pages
- Lowest-performing pages
- Pages with the highest bounce rate
- Month-over-month trends
If you notice a general decline in traffic, it’s possible a technical issue is impairing your SEO. Similarly, if you notice a page or article is suddenly performing far worse than it used to, look for broken elements on the page itself.
You can use tools like Google Analytics 4 or Google Search Console to dig deeper into content performance and URL performance metrics.
While content analytics plays a role in website maintenance, it’s also something your marketing specialists can check. Regardless of who checks analytics, encourage cross-departmental communication so both your content/marketing team and tech team know what’s going on.
⏰ How often: Monthly
Hunt down broken links
Broken links lead to a negative user experience, which in turn impacts your bounce rate, SEO, and brand reputation. As part of your website maintenance routine, use a tool to check for broken links.
For example, Ahrefs offers a free broken link tool that will quickly show which links lead to 404 pages on your site.
Replace the broken link with updated content, or remove the link entirely if a replacement destination page doesn’t exist.
⏰ How often: Monthly
Review browser compatibility
It’s possible your site flies on Chrome but crashes and burns on Edge or Safari. The same goes for mobile and tablet devices, too.
Run the aforementioned speed tests on your site while using major browsers and mobile devices (including tablets). Make sure your speed is consistent for each experience, and note the overall user experience. Is site navigation as easy on a phone as it is on a desktop? Are all elements displaying correctly?
⏰ How often: Quarterly + After major site changes
Test site forms
Contact forms and lead forms only help if they’re working. From newly-launched landing pages for gated assets to ancient contact forms, all site forms need your attention from time to time.
Use a test email and complete any forms on your site. Make sure the response not only goes through to your company inbox, but that the form also captures all the correct information.
You would want to make sure your test pulled in all the relevant fields from your form.
Run the same test on a variety of browsers and devices as well, as some forms may not display properly on a mobile device or tablet right out of the gate.
⏰ How often: Quarterly/Whenever you launch a new landing page
Perform a content audit
It’s important to audit all the content on your site, from your blog to your press releases to your various landing pages. Content with missing or outdated information can impact your bounce rate, while bloated images can slow site speed.
Set up a spreadsheet and go through all the content on your site, looking for the following and more:
- Broken links
- Broken images
- Missing/outdated information
- Large images/files
- Dated design or branding
Ideally, you should perform a content audit every quarter. If this isn’t realistic for your organization, make sure it happens at least once every year.
⏰ How often: Quarterly/Yearly depending on resource constraints
Reduce image file size
Large file sizes often translate to crisp hero images, but at the cost of page speed. In fact, one large image can be enough to hurt your overall Google Core Web Vitals score.
During the aforementioned audit, take note of any images greater than 1MB. Then, run these images through a compression tool, of which there are many. After compressing the image, reupload it to the page and make sure it still looks up to par.
One of our favorite image compression tools.
If you have an infographic, ebook, or other visual-heavy piece, fear not! Offer a small preview on your site, then give your audience a way to click it and expand it into a separate tab, where they can view it in all its >1MB glory.
⏰ How often: Quarterly/When publishing new articles
Update/add more visuals
As you publish new content and revisit the old, look for opportunities to spruce things up with (responsibly-compressed) visuals.
Adding in a variety of visuals can keep your content interesting and engaging, help with SEO, and act as a way to break up text-heavy pieces and potentially lower bounce rate—all of which play into overall website performance.
⏰ How often: Quarterly/When publishing new articles
Update your header and footers
It’s easy to forget about header and footer copy, but it’s typically where we house some of the most important information about our organization:
- Contact information
- Terms of service
- Privacy policy
- Copyright info
- Certifications
- Important links
For example, our own footer (above) may look sleek, but it still houses very important info. (Click the legal button, we dare you.)
While much of the above information can stay the same year after year, it’s important to ensure it’s always accurate and up to date. If your organization goes through any major legal shifts, like a new copyright, or if you move offices, it’s likely your header needs to change. You may also want to swap links that you’re featuring in your footer (or at least test that they all go where you want them to!).
Otherwise, make checking your header and footer part of your yearly website maintenance routine. It’s a good idea to involve your legal team, just in case there’s any legalese they need to finesse.
⏰ How often: Yearly/Following major changes
Create a 404 page (if you don’t have one)
Nothing’s ever totally foolproof, and links are no exception. It’s inevitable that people will enter the wrong URL or a link will break. When this happens, a helpful 404 page should greet your audience.
If you don’t have one already, make a 404 page that informs your audience they’re not on the right page. Then, give them links to helpful resources and popular pages on your site. This allows them to (hopefully) find what they’re looking for and keeps them from bouncing. It’s also a great way to build some internal links and help boost your SEO.
Not to toot our own horn, but use our above 404 page for inspiration. We’ve linked out to some of our most popular resources and used the page as a place to showcase our fun voice.
Lastly, make it a point to check your 404 page during your annual website maintenance. You likely have new resources to include and old ones to swap out.
⏰ How often: Annually
Website maintenance cost
Website maintenance cost, like the maintenance itself, varies across the board. The scale of your website, whether you deal with ecommerce, and the industry you’re in can all impact website maintenance costs.
Because of the many factors influencing website maintenance costs, estimates vary. Still, some experts estimate annual website costs at anywhere from $400 to $60,000 every year.
Despite the many factors in the cost of website maintenance, there are some common elements that you can prepare for, regardless of industry or platform.
- Domain renewal: $10-100/year
- SSL certificate: $0-200/year
- Premium plugins/Extensions: Varies
- Site redesign: $0-75,000
- Secure email hosting: $2-25/monthly per-person
- IT specialist: ~83,000/year salary
Different types of SSL certificates
Keep in mind the above is by no means an exhaustive list. If you’re in ecommerce, you have to worry about the added challenges an online store presents. And if you’re in a heavily-regulated industry, like health or security, you will have added security certification costs, and so on.
Mastering website maintenance—regardless of budget
There’s no hiding the fact that a lot goes into website maintenance. And yes, maintenance can eat up a sizable budget. But it doesn’t have to.
Regardless of the size of your organization, you’ve gotten where you are because you have expertise. Leverage the resources you have and you can keep your site running safe and sound, all year round.
- No/limited IT team? Leverage tools and automation to counter IT limitations. Automate your backups through your provider or platform, streamline broken backlink hunting with tools, and set security updates to run automatically.
- Limited design budget? Take advantage of the many design tools available online and utilize any templates they offer. If you can’t afford an in-house designer, find a reputable freelancer who can tackle your major site overhauls and batches of content as needed.
- Lacking SEO or content expertise? While there’s no substitute for true content specialists, there are ways to reap the site maintenance benefits of content even if you lack a team. Interview your subject matter experts and turn their transcripts into blogs, then hire a freelance editor to clean things up or use one of the many great online editing tools.
Ideally, you can clear out every item covered in this maintenance checklist. Even if you can’t, use whatever internal resources you have, take your time, and stay organized while working through the list.
Getting the most out of a well-maintained website
Having a well-maintained website is no small feat. Being the case, you should take advantage of your site and get as much value out of it as possible.
By following our website maintenance checklist, you’re building a healthy foundation upon which you can consistently grow your organic traffic. Get a head start with our comprehensive guide on driving traffic to your site.
PPC
The Easy Guide to Facebook Video Ads for Any Business

Social media platforms are focusing more and more on video content. Facebook used to be a place for folks to upload their photos into albums to keep them organized and share what they’d been up to, but with the increase in popularity of TikTok and Instagram Reels, users are now so much more accustomed to scrolling through endless videos designed to make them laugh, cry, or stay informed. With this change in user behavior, it’s now more important than ever to be sure you’re creating engaging content that cuts through the noise and stands out.
An example of a Facebook video ad.
Video ads on the Meta Business platform (which reaches Facebook and Instagram) is a great way to do this. Although the ability to churn out video ads regularly was reserved for brands with big budgets in years past, new tools and AI have helped democratize this and now any brand can advertise using high-quality videos without spending much at all.
In this post, I want to talk through some best practices for Facebook video ads and show you some tools you can use to execute those strategies.
Table of contents
Facebook video ads best practices
Follow these Facebook video ad tips to squeeze the most out of your Facebook ad costs.
1. Create videos in all aspect ratios
If you’ve used Meta Ads recently, you probably know there are tons of different placements your ads can show up on the network. The good news is that to cover this vast list of placements, you only need to come up with three distinct aspect ratios for your video ads:
Having videos in each of these aspect ratios ensures you’re eligible to show in all the placements you’d like to.
We’ll talk later about how you can make these aspect ratios if you don’t have a dedicated creative team, but in the ad creation process, you’re able to select different video files to fit into each aspect ratio. Facebook will then automatically serve the creative with the right sizing for each spot to ensure you have the best-looking ads.
Now, while it might not seem like a huge deal to have all three ratios, I think it’s actually one of the easiest things you can do to help make sure your ads look good and stand out. In the image above, you can easily see how different an ad will look in the vertical and horizontal placements if you only have a square image. They’re not bad, necessarily, but they certainly don’t have the high-quality, professional look that most users have become accustomed to in recent years.
🛑 Want to know how your Facebook ads are really performing? Find out with our free Facebook Ads Performance Grader!
2. Be prepared for all sound options
If you’re a Facebook or Instagram user, you’ve likely visited the platforms in all sorts of scenarios. With full sound while sitting on your couch or in your bed. Maybe you have your headphones in while out in public, or maybe you’re even one of those crazy people with their sound up on the subway. But odds are, there have been at least a few instances where you were on those platforms and didn’t have the sound on at all.
For each of these instances, you were bound to see ads and the level of volume you were using likely had an impact on how sticky those ads were for you. Designing your ads to be digestible regardless of a user’s sound level is highly important.
Here are a few questions to ask yourself while crafting Facebook video ads sounds:
- Do you have an engaging/entertaining voiceover?
- Is there music you can choose to fit the mood of the ad?
- Do you have subtitles for the voiceover in case someone’s sound is off?
- Is the voiceover clear and easily understandable even in a loud environment?
3. Get your main message across in the first 3 seconds
No matter what the original purpose was for someone to visit social media, the main point is that they’re not there to view your ads. I feel very confident in saying that for the majority of people visiting Facebook or Instagram, they’re not there to see what product or service you’re selling.
Similar to ads on YouTube, users are pretty easily able to skip and scroll past the ads on Facebook and Instagram. That is, unless you run non-skippable ads, but those are pretty rare. So, you need to make sure you’re making a big impact in the first few seconds of your ads…before the remainder of it is skipped. If you do a good job of creating a compelling hook in that short time, you can certainly draw their attention for longer, maybe up to 15-30 seconds, some even longer. But odds are, your views will be short so you need to be front-heavy.
In this time, it’s important to get your business name and core brand messaging across so that even if a user does scroll past you, you’ve at least made that much of an impact. They’ll have a higher chance at brand recall later if they’ve heard your name in that brief intro. This can include text, voiceover, business logos, and more, so be creative, engaging, and entertaining.
4. Blend into the platform aesthetic
In my experience, the best ads on Facebook or Instagram (I’m typically an Instagram user) are ones that blend into the platform aesthetic. The ads that typically entice me the most are the ones I don’t really know are ads until I look down to see the Sponsored messaging down at the bottom.
The best way to discover this is to become a user of the platform itself. For Instagram, go to the Explore tab and type in some of your key terms, maybe the same ones you use for search or maybe some terms that mirror the interest or behavior targeting you’re using for your campaigns.
See what the grid looks like. What shows up? What brands are there? How are they marketing to people? While you may not want to become just part of the noise, blending in allows you to make a greater impact and feel more natural to the audience.
For example, I have a renewed interest in landscape photography and am in the market for a new camera. If I were a camera brand (or someone selling camera-adjacent things), either of the two grids above could help give an idea of what my ads can/should look like to blend into the platform. Then, make sure you follow the other best practices above to get your message across.
💡 Ready to improve your Facebook ads? Get 16 effective strategies for Facebook ads to try now!
5. Retarget users who engage with your videos
I might be biased, but one of the biggest mistakes I think advertisers make is not retargeting people who watch their Facebook videos. Sure, they might find their way to seeing you again through prospecting or they may remember you enough to come back to your site, but why would you target people (who you seemingly thought were valuable) once, then not work to target them again? Especially after they are already aware of you?
On the Facebook ads platform, you can make audiences of users who have engaged with your videos in many different ways. Just head to the Facebook ads audience manager and choose Video as your source for an audience.
From there, you can choose how they have interacted with those videos. Did they watch the whole thing? A certain percentage of it? Think about where your value propositions and messaging hits in those videos and be sure to include that in your audience filters.
Next, you can choose the videos you want to retarget people from. Yes, you can select only certain videos if you think they’re more impactful, part of a separate campaign, etc.
Lastly, you can choose how long you want to reengage with someone who watched those videos for that amount of time. One error I see is always setting the time frame to the longest possible setting. Now be honest…if you saw a video ad once 180 days ago, do you think you’re still a hot prospect for that brand? Probably not. Make sure you keep that in mind when making these audiences. Higher engagers can likely stick around longer, but lower engagers probably should be let free from your retargeting grasp a bit sooner.
Helpful Facebook video ad tools
Now that we have some best practices out of the way, I want to talk about how to make the Facebook video ad creatives. Not every Facebook video ad has to be done by a hugely expensive creative shop. Some can be done just as well with your own means, and sometimes for free! Here are some of the top Facebook video ad creative resources your business can take advantage of:
Yes, phone cameras are acceptable
A big expensive camera only makes world-changing videos when there’s an amazing photographer or videographer behind the lens. For most people, a camera phone will do just fine. In many cases, they’ll do better than if you tried to use an expensive camera due to all the ways the tech companies are making them easier to use.
Next time you need to put together a video, take a shot with your phone first. Many times, those videos will turn out great, and will help fit you into the platform aesthetic naturally as much of the content on Facebook and Instagram is also shot on a phone.
Facebook’s cropping tool
Once you have a video, there are options in Facebook ads to adjust your creatives for different sizes.
In the image above, you can see we have a square video that needs cropped to vertical. Granted, this would be a terrible user experience, but if your video does lend itself to this easy cropping, there is an option directly within Facebook to do that for you.
Facebook video builder
If you don’t already have any creatives and you need to build something almost from scratch, Facebook also has a video creation tool you can use to put together videos.
You can use existing images combined with Facebook’s video ad templates to make a video for your account. There are tons of templates that allow you to control for colors, text, timing, and more. Just lead on the user-friendly builder and you’ll end up with a platform-ready Facebook video ad in no time!
Canva
While there are some paid in-platform upgrades, Canva is a great tool to get just about any type of creative made (video or otherwise).
There are countless free templates you can customize to help promote your brand. Canva also includes easy options to convert one theme into a new aspect ratio, helping you to cover all the video sizes as I mentioned above. In short, if you’re a novice to video marketing but need to get something done, you should check Canva out.
Create great Facebook video ads today
Facebook and Instagram video ads are a great way to interact with your customer base and are only getting more necessary as other platforms lean into video. It doesn’t take any particular expertise or deep pockets to get your Facebook video ads up and running. Just a bit of patience and some guidelines and you’re on your way!
When you want to improve your results, follow these Facebook video ad best practices:
- Create videos in all aspect ratios
- Be prepared for all sound options
- Get your main message across in the first 3 seconds
- Blend into the platform aesthetic
- Retarget users who engage with your videos
PPC
How to Make a Click-Worthy YouTube Thumbnail (+Free Tools!)

With millions of videos vying for attention, your YouTube thumbnails serve as the first point of engagement for potential viewers. These seemingly small images carry significant weight in attracting clicks and views.
YouTube thumbnails provide a snapshot of your video content, setting expectations for what viewers can expect. A well-crafted thumbnail not only piques interest but also conveys the essence of the video.
In this article, I’ll share everything you need to know about YouTube thumbnails, including tools to create them, tips to keep in mind, and other lessons I’ve learned from running my own YouTube channel.
Table of contents
What is a YouTube thumbnail?
A YouTube thumbnail serves as a visual snapshot of what a video contains. It appears as a small image next to the title of the video on YouTube’s search results page, related videos section, or the recommended videos section.
This image plays a crucial role in attracting potential viewers and encouraging them to click on the video. The design and content of this thumbnail often influence the decision of a viewer to watch the video or not. Therefore, it holds significant importance in the world of YouTube content creation.
YouTube thumbnail size
The best YouTube thumbnail size is 1280×720 pixels. This is an aspect ratio of 16:9. The minimum width you should shoot for is 640 pixels.
You should also shoot for a relatively small file size—under 2MB. YouTube thumbnails can be saved as JPGs, GIFs, or PNGs.
YouTube thumbnail tips
Your YouTube journey begins with a single image—the thumbnail. This seemingly small, but critically important element is the initial gateway for your viewers.
“If people don’t click, they don’t watch. So, you want to give them something to click,” said YouTube star MrBeast.
Here are some tips to create effective YouTube thumbnails.
Make them engaging
Think of your thumbnails as digital hooks to capture your audience’s attention. Make them visually striking, vibrant, and engaging.
💕 Want more tips and ideas? We’ve got 130+ for you! Get the guide >> 130+ of the Best Online Marketing Tips for Generating More Traffic, Leads, & Sales
Be consistent
Building a recognizable brand on YouTube starts with consistency in your thumbnail design. A uniform style helps viewers easily identify your content. In addition to consistency in your thumbnail design, keeping a close eye on others in your field who share your audience is a smart strategy.
Checking out what your competitors are up to can give you helpful clues about how many people click on their stuff. This helps you see how your channel’s look, content, titles, and colors stack up, so you can ensure you’re putting your best foot forward.
As you can see below, MrBeast’s thumbnails are visually striking and attention-grabbing, featuring bold colors, expressive facial expressions, and compelling imagery. He maintains a consistent style in his thumbnails, making them instantly recognizable to his viewers and helping build a strong brand presence on YouTube.
Represent your video accurately
Your thumbnail should provide an honest representation of your video. Misleading thumbnails can lead to viewer frustration and backlash.
Create an emotional impact
It’s well known that emotions are contagious. This means that watching someone else have an emotional reaction to something can cause you to have the same reaction.
Humans react to other human faces, and it’s an easy trick to get more people to click on your YouTube videos. Humans will naturally assess the emotional state of the face. When their mouth is open, it’s usually to show that they are surprised. When someone sees this surprised reaction, they are enticed to see what is so surprising.
🚨 Speaking of emotion…get our free guide >> 135 of the Best Words & Phrases for Marketing with Emotion
Learn and adapt
Continuously analyze your analytics to adapt your content and strategy based on audience feedback and changing trends.
The thumbnail below was my first to go well (in relation to my other videos). The simple title in the thumbnail, the upward arrow, society’s current fascination with ChatGPT, the length of the video, me in it—smiling and wearing something that matched the color scheme of the thumbnail. These are things I took note of as potential drivers of success for future videos and thumbnails.
Free YouTube thumbnail makers
Here are a few YouTube thumbnail creation tools to try, including the one I use for all my thumbnails.
1. Fotor
I use an app called Fotor to create my thumbnails. Fotor is a fantastic all-in-one platform that makes thumbnail creation a breeze. It’s an easy-to-use photo editing and graphic design tool, available in web, desktop, and mobile versions. It provides a full suite of tools that cover most image editing needs, including face retouching and image-generative AI.
Fotor also includes advanced AI-powered tools such as background remover, image enlarger, and object remover, which make complex edits simple.
I created a super simple video walkthrough where I use it to create a YouTube thumbnail. Check it out here.
2. Canva
Canva is a design tool (with a free option) that can help you create impactful YouTube thumbnails. Simply navigate to the site, choose YouTube thumbnail as your design option, and find an already-created template to customize or create your own design.
Within Canva, you can adjust colors, add your own images, and brand your YouTube thumbnail with your business logo.
3. Visme
Visme is another online design tool that makes it easy to create YouTube thumbnails. Like Canva, Visme has already created templates that you can choose and customize according to your branding.
Simply choose your template, customize it, download it, and you’re all set!
Start making effective YouTube thumbnails with ease
Creating a great YouTube thumbnail is only one piece of the puzzle when it comes to effective video marketing on the site. But the right YouTube thumbnail strategy can help you build consistency, attract people to click on your videos, and increase engagement with your content.
PPC
12 Holiday Emails for Customers (Templates & Examples!)

How to put your customers into a holiday slumber 😴 :
To our valued customers,
As the end of the year draws near, we’d like to take this opportunity to extend a heartfelt thank you to all of you for your support. Thank you for choosing us and we wish you a wonderful holiday season and happy new year!
Want to send an authentic holiday email this year that your customers will actually want to read? This is your cheat sheet!
Table of contents
How to use these holiday email templates
This post contains both the copy and creative you can use for your holiday customer appreciation emails. These emails are longer and more personalized—great for your most loyal customers or for businesses with a small client base. If you want shorter, more general copy, head on over to my holiday greetings and messages.
The copy is also pasted into some templates I made in Canva, which you can access with a free Canva account!
Here’s the link to the templates in Canva.
Holiday customer email tips
In such a short piece of content as this, small details have big effects. Here’s how to get it right.
- Express gratitude! Customer appreciation is the goal here.
- Keep it short and use a conversational tone. This is an e-toast, not a live journal.
- Be inclusive of all holidays, and be warm and positive, but not overly hyped—the holidays can be difficult for many people.
- Make it visual with creative graphics or a team photo.
- Share your growth and achievements to give customers a reason to stay confident in your business. BUT make it about them—the growth you achieved with their support. What you achieved together.
- Connect it back to your mission (NOT your value prop).
- Focus on the future. Speak to an ongoing relationship, but not through a CTA or sales promotion. Save that for your year-in-review email.
Words & phrases to make your holiday email message authentic
Take a gander through these words and phrases you can use that the other gajillion businesses out there aren’t using:
Instead of ‘valued customer’
Don’t call them valued, make them FEEL valued through your messaging.
- Dear customers
- To our awesome customers
- To our customers near and far, old and new
- To all of you
- To each and every one of you
- To the Baker & Co. family
- To the SparkLife community
- To you and your families
- Dear customers, partners, and your families
- Friends
- First name (if you have a small list and can MANUALLY do it).
Instead of ‘exciting year’
It’s been a…
- Lively
- Rewarding
- Exhilarating
- Electrifying
- Wild
- Awesome
- Zestful
- Refreshing
- Bustling
- Bright
- Spirited
- Rousing
- Rigorous
….year!
Instead of ‘as we approach’
Any “as we.” As we approach, enter, wind down, you know them all. How about:
- Every year, I/we
- If you’re like us, you are…
- As the saying goes…
- One of my favorite quotes is
- Ask a question
- Whether this email finds you ___ing, ____ing, or ___ing, we hope it finds you well!
- As I sit here listening to [unique/meaningful/inclusive song name]
- Exactly 11 months ago, we were…..
- When we started out this year we _____. Little did we know…
- Here at ___ we believe in ____, so…
- One of our core values here at ____ is ____.
- As I write this email, I’m watching the snow falling outside my window for the first time this year.
- As it turns out…
Instead of ‘take this opportunity to’
Take THIS opportunity to remove yourselves from the mileu by using phrases like:
- Words can’t describe our…
- We’re reaching out to say…
- We want you to know that…
- We extend our deepest…
- It is with pride and joy that we…
Instead of ‘thank you for your support’
Nothing wrong with this statement, but make it better with specifics.
Thank you for…
- Trusting us with your ____
- Using ____ for your ____ needs.
- Confidence and loyalty to _____
- How much you’ve [taught us, inspired us, encouraged us, etc..]
- Choosing us as your ____ provider
- Giving us a reason to come into work each day
- Showing up to our events
- Your reviews, social shares, votes
- Positive vibes, enthusiasm
5 holiday email templates any business can use
To make your life easier, I’ve compiled some templates that incorporate the tips and words and phrases above. Check’em out.
If you want to You can also customize them in Canva
Template #1—Achievement-focused
To our customers:
Without your enthusiasm and energy, we wouldn’t be where we are now.
Thanks to your feedback, we added eight new features to ProductName this year and earned our highest rating on ReviewPlatform yet. And because of your referrals, we helped twice as many small businesses get online this year than last. And because of you, we love our jobs!
Not only are we excited for 2022 with you, but we also have some big goals and big ideas that we can’t wait to share. So stay tuned! But for now, enjoy the holiday season!
With many thanks,
The ProductName Team
Use the Canva link above to customize this template.
Template #2—Fun & grateful
To the BusinessName community,
As the saying goes, “Gratitude is like gravy—put it on everything!” So we pour out our thanks to you for choosing BusinessName as your PainPointSolver.
Your patronage, your presence, your reviews and shares—all of this keeps our business alive and makes our line of work a pleasure each day.
We wish you all the best this holiday season and look forward to another great year with you!
With thanks,
All of us here at BusinessName
Use the Canva link above to customize this template.
Looking for more creative ideas? How about these 41 Pre-made Holiday Social Media Posts & Canva Templates.
Template #3—From the owner
To each and every one of you,
As I sit here listening to InclusiveMeaningfulSong, I am reminded of how grateful I am to have you in my circle.
StudioName is rooted in relationships, health, and growth and you are the ones who bring it to life. Every day I am blessed with the new energy, new perspectives, and new friends you bring to our studio each day.
I wish all the blessings returned to you during this holiday season and the year to come. Can’t wait to grow with you in 2022!
See you soon,
YourName
Use the Canva link above to customize this template.
Template #4—Mission-centered
To our work out warriors,
Whether the holidays make you happy or sad, giddy or stressed, one thing we can all feel is gratitude.
And that is why we extend our personal thanks to you—for showing up, for trusting us with your health, for your smiling faces, and your feedback.
We are on a mission to make fitness fun and accessible to all and it is dedicated members like you who help us make this possible.
However you’re feeling this holiday season, know that we appreciate you and we can’t wait to see you next year.
Stay well,
The GymName Team
Use the Canva link above to customize this template.
Template #5—Wrap-up with thank you
So…how do you wrap up a fantastic year in X words? We figured it out:
- 32,695 orders
- 200 blog posts
- 84 five-star reviews
- 5 new employees
- 2 awards nominations
- 1 HUGE thanks…
To YOU!
None of this would be possible without all of your shares, likes, comments, and confidence in our resources. This is what keeps us eager to find new things to teach you each day. You are the lifeblood of BusinessName and together, we’re helping more and more people find jobs they love.
Thank you for playing such a pivotal role in our growth. We wish you the best this holiday season and the year to come.
Let’s do it all again next year!
The BusinessName Team
Use the Canva link above to customize this template.
7 real holiday email examples & what makes them great
Here are a few real holiday customer appreciation email examples with non-generic intro sentences and attractive design. And you may also want to check out these additional customer appreciation ideas!
Patchwork: A poem!
You can have a lot of fun with this one!
- Big thanks
- Lots of text but once you start, you can’t stop.
- Visually appealing—although a face would be nice.
Rock Content: Tasteful reminder
This short and sweet holiday email from Rock Content is perfect with:
- Friendly and warm messaging acknowledging my hard work this year.
- A cute GIF of champaign glasses clanking.
- A tasteful reminder of the value it offers at the end.
Hello, Kristen!
✨We are passing by to wish you Happy Holidays!
2022 has been a year full of challenges and achievements. We know you’ve worked a lot this year. Now, it’s time to relax a bit and enjoy the holidays!
We hope you have a great time with friends and family. Enjoy the next few days to recharge your batteries with good times, getting ready to make beautiful things happen in 2023!
Remember that we will always be here to help you deliver high-quality content strategies and enable growth opportunities!
Enjoy the Holiday Season!
🎄🎅🎁☃️❄️
Rock Content Team.
BuildOn: Super-specific
Consider something like this if you’re a nonprofit.
- Just the right amount of gratitude and inspiration
- Visual with smiling face
- Shares specific achievements made possible by YOU
This season, we’re thankful for your support!
With your help, buildOn has empowered thousands of students and strengthened hundreds of communities across the globe.
In the U.S., tens of thousands of urban students have invested nearly 1.4 million hours of service into transforming their communities and empowering themselves. Today, 674 schools are bringing quality education and a chance out of poverty to 90,000 children and adults in the developing world.
None of this would be possible without you. THANK YOU!
WE: Verrry versatile
WE has some inspo in store for you.
- Positive without overdoing it
- Conversational and inclusive messaging
- Attractive visual, although a face would be nice
- Sincere appreciation, could use some specifics
“With the new year comes a sense of renewal: an opportunity to bring out the best in ourselves, moving forward with positivity and purpose. Thank you for being part of the WE Movement this year—whether you’ve been with us every step of the way or have just joined, we truly appreciate having you in our community.
Together, we change the world.”
Office Luv: Faces!
Office Luv nails it.
- Actual employee faces!
- Short and sweet
- No “we’d like to take this opportunity to..”
Later: Future-focused
The thank you section of Later’s 2020 December newsletter is one to model after.
- Conversational tone, with emojis
- Specific thank yous
- Future-focused
- Has a CTA, but just to Instagram profile
2020 has been full of challenges in the social media world and beyond, and we wanted to take a quick moment to say thank you. <3
Thanks for turning up, reading our emails, joining the conversation, sharing the love on social – you’ve made all of our days a little brighter this year.
We promise 2021 is going to be bigger and better than ever – so stay tuned for more new blogs, training, and of course, exciting new Later features!
[Stay tuned]
Chiropractor: Super-personalized
Try out something like this if you’re a solopreneur.
- First name personalization
- Inclusive graphic and smiling face
- Fun poem
- Sense of community
- Sincere thanks
Happy Holidays Kristen!
I know by this point everyone is nestled in and hopefully enjoying friends, families, and holiday cheer! Yet I didn’t want this season to go by without an official Merry Christmas from our home to yours!
We count you among our friends and thank you from the bottom of our hearts for your dedication to your health and in creating your healthy home and life. It means more to us than you know, so thank you!
Wishing you joy and peace,
Dr. Lizie
Send a holiday email this year that your customers will appreciate
You now have all the words, phrases, tips, and templates you need to send an authentic holiday email message to your customers. You have no excuses!
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