SEO
3 Huge Reasons Why Negative Reviews Help SEO
This post was sponsored by ReviewInc, opinions expressed in this article are the sponsor’s own.
You get that notification of a new review in your inbox.
Next, you hold your breath and recite a short prayer before opening the email.
You’re bracing yourself for a negative review.
Business owners like you regularly experience this dread; you know a picture can say a thousand words – so can a review (even with a character limit).
We know consumers rely heavily on reviews for their business decisions.
Therefore, your first thought may be to put your best foot forward and avoid any negativity like the plague.
However, sometimes bad is good.
Should I Remove Negative Reviews?
You may be surprised, but no, do not delete negative reviews.
It seems counterintuitive, but trust us – negative reviews have a very positive impact on your brand, sales, and search engine result page (SERP) visibility.
Let us explain.
Can Bad Reviews Be Good?
Yes! Bad reviews can be good, especially when we’re talking about online reviews.
Why Is Some Negativity Good When It Comes To Online Reviews?
Unbelievably, having too many positive reviews can be a red flag to consumers.
More people will trust a 4.7 rating than a perfect 5-star rating, according to a study by ReviewInc.
This is because some businesses “game,” falsify, or provide payment and exchanges for positive reviews – and customers know this.
Customers know when something feels too good to be true, and when this happens, they often decide to take their business elsewhere.
Also, the FTC has a lot to say about bribing customers for good reviews and gaming the system (and what they have to say is not what you want to hear).
That being said, a good rating that includes negative reviews is a strong indicator of authenticity, regardless of the platform.
We know what you’re thinking next.
How Often Do People Leave Bad Reviews?
The good news is bad reviews are not as common as you would think.
In 2022, ReviewInc conducted a survey and found that 65% of people do not leave bad reviews when they have a negative experience.
That is great news!
It is also interesting to note there was no measurable difference in the gender; all genders reported an equal rate of avoiding writing negative reviews.
In other words, the likelihood of getting a positive review is much higher than getting a negative review.
Based on ReviewInc’s overall measurements, 92% of reviews are positive (and 96% of the positive reviews are 5-star ratings).
Less than 5% of reviews 1-star reviews.
Results from ReviewInc Google Survey, January 2022
So, what are the exact reasons why negative reviews are good for your business?
Let’s dive into how bad reviews can actually boost your brand.
How Negative Reviews Help SEO & Online Reputation Management
By keeping your bad reviews in place and managing those reviews with online review management tools, your star ratings can:
- Help improve your overall SEO & visibility in search.
- Increase trust, loyalty, and customer base.
- Give insights into how you can improve your business for future growth.
1. Negative Reviews Provide Authentic SEO
Reviews and ratings on sites like Google, Facebook, and Yelp factor in Google search engine optimization rankings.
Google describes how reviews play a role in prominence in SEO rankings. Specifically, “High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.”
Encouraging all reviews and responding to them is a good practice that will enhance your local SEO and your online reputation.
When it comes to negative reviews, they tend to provide a necessary balance, as an abundance of fake “positive” reviews or biased reviews can result in all the reviews being suspended from a key review site which will heavily impact SEO.
Regardless, don’t fear a negative review, there is good news.
2. Negative Reviews Build Brand Trust & Loyalty
“The average review score on Yelp is 3.65, which is the lowest out of these platforms. The average reviews on the other major platforms are 4.42 on Facebook, 4.3 on Google, and 4.25 on TripAdvisor.” (Neil Patel)
While those numbers, especially on Yelp, can seem scary, the truth is that reviews are trust-building mechanisms that help customers know what they are getting into before purchasing.
In short, bad reviews are a necessary ingredient of authenticity, which ultimately can lead to more sales.
The trick is to use a sympathetic response, which will:
- Help future customers understand the context of a bad review.
- Show future customers that you understand their needs and will work to accommodate them.
- Show reviewers that you are there for them.
With this technique, a previously bad reviewer may actually update their review to a higher star rating.
According to Google’s guidelines, “When you reply to reviews, you post publicly as your business. Replies may not appear across Google immediately. However, reviewers will get a notification when you reply to their review. After they have a chance to read your reply, they can update their review.”
How Do I Respond To Negative Reviews?
We know that bad reviews often feel like bad news, but a well-crafted reply can neutralize the effect.
Responding appropriately to a negative review can also be seen by other customers.
How you handle the situation will matter more than the negative review. (Here are some tips on replying to a negative review).
Responding to reviews shows that a business cares about its service and reputation.
The response alone engenders higher confidence in a company.
3. Negative Reviews Help Improve Business Operations & Profits
So, what about that 1-star review?
There is a genuine benefit from negative reviews and what their intent should be.
Negative reviews tell a business what it needs to fix and improve.
This is especially important in today’s competitive environment.
Sometimes criticism can make us better as people and businesses.
If a customer has a frustrating experience and writes a review, it will draw your attention to an issue you may not have noticed:
- Is there a faulty product?
- Does a team member need guidance?
Not all bad reviews need to end a business – they can be an opportunity to improve and strengthen customer service.
How To Manage All Your Reviews
The high importance of online reviews and star ratings makes it necessary to have an online reputation management strategy.
It is vital to monitor your reviews, campaign for more reviews, and have a strategy to respond to all reviews.
After all, your response might influence a negative review to change into a positive one.
This strategy will enhance both a business reputation as well as its SEO.
With reputation management software, businesses can have a team overseeing their online reputation and all reviews left.
A good service will also have tools that help you compose responses and manage them.
The software allows your business team to respond quickly and appropriately, so you do not have to handle the stress of negative reviews.
Image Credits
Featured Image: : Phoenixns/Shutterstock
SEO
Google Ads To Phase Out Enhanced CPC Bidding Strategy
Google has announced plans to discontinue its Enhanced Cost-Per-Click (eCPC) bidding strategy for search and display ad campaigns.
This change, set to roll out in stages over the coming months, marks the end of an era for one of Google’s earliest smart bidding options.
Dates & Changes
Starting October 2024, new search and display ad campaigns will no longer be able to select Enhanced CPC as a bidding strategy.
However, existing eCPC campaigns will continue to function normally until March 2025.
From March 2025, all remaining search and display ad campaigns using Enhanced CPC will be automatically migrated to manual CPC bidding.
Advertisers who prefer not to change their campaigns before this date will see their bidding strategy default to manual CPC.
Impact On Display Campaigns
No immediate action is required for advertisers running display campaigns with the Maximize Clicks strategy and Enhanced CPC enabled.
These campaigns will automatically transition to the Maximize Clicks bidding strategy in March 2025.
Rationale Behind The Change
Google introduced Enhanced CPC over a decade ago as its first Smart Bidding strategy. The company has since developed more advanced machine learning-driven bidding options, such as Maximize Conversions with an optional target CPA and Maximize Conversion Value with an optional target ROAS.
In an email to affected advertisers, Google stated:
“These strategies have the potential to deliver comparable or superior outcomes. As we transition to these improved strategies, search and display ads campaigns will phase out Enhanced CPC.”
What This Means for Advertisers
This update signals Google’s continued push towards more sophisticated, AI-driven bidding strategies.
In the coming months, advertisers currently relying on Enhanced CPC will need to evaluate their options and potentially adapt their campaign management approaches.
While the change may require some initial adjustments, it also allows advertisers to explore and leverage Google’s more advanced bidding strategies, potentially improving campaign performance and efficiency.
FAQ
What change is Google implementing for Enhanced CPC bidding?
Google will discontinue the Enhanced Cost-Per-Click (eCPC) bidding strategy for search and display ad campaigns.
- New search and display ad campaigns can’t select eCPC starting October 2024.
- Existing campaigns will function with eCPC until March 2025.
- From March 2025, remaining eCPC campaigns will switch to manual CPC bidding.
How will this update impact existing campaigns using Enhanced CPC?
Campaigns using Enhanced CPC will continue as usual until March 2025. After that:
- Search and display ad campaigns employing eCPC will automatically migrate to manual CPC bidding.
- Display campaigns with Maximize Clicks and eCPC enabled will transition to the Maximize Clicks strategy in March 2025.
What are the recommended alternatives to Enhanced CPC?
Google suggests using its more advanced, AI-driven bidding strategies:
- Maximize Conversions – Can include an optional target CPA (Cost Per Acquisition).
- Maximize Conversion Value – Can include an optional target ROAS (Return on Ad Spend).
These strategies are expected to deliver comparable or superior outcomes compared to Enhanced CPC.
What should advertisers do in preparation for this change?
Advertisers need to evaluate their current reliance on Enhanced CPC and explore alternatives:
- Assess how newer AI-driven bidding strategies can be integrated into their campaigns.
- Consider transitioning some campaigns earlier to adapt to the new strategies gradually.
- Leverage tools and resources provided by Google to maximize performance and efficiency.
This proactive approach will help manage changes smoothly and explore potential performance improvements.
Featured Image: Vladimka production/Shutterstock
SEO
The 25 Biggest Traffic Losers in SaaS
We analyzed the organic traffic growth of 1,600 SaaS companies to discover the SEO strategies that work best in 2024…
…and those that work the worst.
In this article, we’re looking at the companies that lost the greatest amount of estimated organic traffic, year over year.
- We analyzed 1,600 SaaS companies and used the Ahrefs API to pull estimated monthly organic traffic data for August 2023 and August 2024.
- Companies were ranked by estimated monthly organic traffic loss as a percentage of their starting traffic.
- We’ve filtered out traffic loss caused by website migrations and URL redirects and set a minimum starting traffic threshold of 10,000 monthly organic pageviews.
This is a list of the SaaS companies that had the greatest estimated monthly organic traffic loss from August 2023 to August 2024.
Sidenote.
Our organic traffic metrics are estimates, and not necessarily reflective of the company’s actual traffic (only they know that). Traffic loss is not always bad, and there are plenty of reasons why companies may choose to delete pages and sacrifice keyword rankings.
Rank | Company | Change | Monthly Organic Traffic 2023 | Monthly Organic Traffic 2024 | Traffic Loss |
---|---|---|---|---|---|
1 | Causal | -99.52% | 307,158 | 1,485 | -305,673 |
2 | Contently | -97.16% | 276,885 | 7,866 | -269,019 |
3 | Datanyze | -95.46% | 486,626 | 22,077 | -464,549 |
4 | BetterCloud | -94.14% | 42,468 | 2,489 | -39,979 |
5 | Ricotta Trivia | -91.46% | 193,713 | 16,551 | -177,162 |
6 | Colourbox | -85.43% | 67,883 | 9,888 | -57,995 |
7 | Tabnine | -84.32% | 160,328 | 25,142 | -135,186 |
8 | AppFollow | -83.72% | 35,329 | 5,753 | -29,576 |
9 | Serverless | -80.61% | 37,896 | 7,348 | -30,548 |
10 | UserGuiding | -80.50% | 115,067 | 22,435 | -92,632 |
11 | Hopin | -79.25% | 19,581 | 4,064 | -15,517 |
12 | Writer | -78.32% | 2,460,359 | 533,288 | -1,927,071 |
13 | NeverBounce by ZoomInfo | -77.91% | 552,780 | 122,082 | -430,698 |
14 | ZoomInfo | -76.11% | 5,192,624 | 1,240,481 | -3,952,143 |
15 | Sakari | -73.76% | 27,084 | 7,106 | -19,978 |
16 | Frase | -71.39% | 83,569 | 23,907 | -59,662 |
17 | LiveAgent | -70.03% | 322,613 | 96,700 | -225,913 |
18 | Scoro | -70.01% | 51,701 | 15,505 | -36,196 |
19 | accessiBe | -69.45% | 111,877 | 34,177 | -77,700 |
20 | Olist | -67.51% | 204,298 | 66,386 | -137,912 |
21 | Hevo Data | -66.96% | 235,427 | 77,781 | -157,646 |
22 | TextGears | -66.68% | 19,679 | 6,558 | -13,121 |
23 | Unbabel | -66.40% | 45,987 | 15,450 | -30,537 |
24 | Courier | -66.03% | 35,300 | 11,992 | -23,308 |
25 | G2 | -65.74% | 4,397,226 | 1,506,545 | -2,890,681 |
For each of the top five companies, I ran a five-minute analysis using Ahrefs Site Explorer to understand what may have caused their traffic decline.
Possible explanations include Google penalties, programmatic SEO, and AI content.
Causal | 2023 | 2024 | Absolute change | Percent change |
---|---|---|---|---|
Organic traffic | 307,158 | 1,485 | -305,673 | -99.52% |
Organic pages | 5,868 | 547 | -5,321 | -90.68% |
Organic keywords | 222,777 | 4,023 | -218,754 | -98.19% |
Keywords in top 3 | 8,969 | 26 | -8943 | -99.71% |
Causal is a finance platform for startups. They lost an estimated 99.52% of their organic traffic as a result of a Google manual penalty:
This story might sound familiar. Causal became internet-famous for an “SEO heist” that saw them clone a competitor’s sitemap and use generative AI to publish 1,800 low-quality articles like this:
Google caught wind and promptly issued a manual penalty. Causal lost hundreds of rankings and hundreds of thousands of pageviews, virtually overnight:
As the Ahrefs SEO Toolbar shows, the offending blog posts are now 301 redirected to the company’s (now much better, much more human-looking) blog homepage:
Contently | 2023 | 2024 | Absolute change | Percent change |
---|---|---|---|---|
Organic traffic | 276,885 | 7,866 | -269,019 | -97.16% |
Organic pages | 32,752 | 1,121 | -31,631 | -96.58% |
Organic keywords | 94,706 | 12,000 | -82,706 | -87.33% |
Keywords in top 3 | 1,874 | 68 | -1,806 | -96.37% |
Contently is a content marketing platform. They lost 97% of their estimated organic traffic by removing thousands of user-generated pages.
Almost all of the website’s traffic loss seems to stem from deindexing the subdomains used to host their members’ writing portfolios:
A quick Google search for “contently writer portfolios” suggests that the company made the deliberate decision to deindex all writer portfolios by default, and only relist them once they’ve been manually vetted and approved:
We can see that these portfolio subdomains are now 302 redirected back to Contently’s homepage:
And looking at the keyword rankings Contently lost in the process, it’s easy to guess why this change was necessary. It looks like the free portfolio subdomains were being abused to promote CBD gummies and pirated movies:
Datanyze | 2023 | 2024 | Absolute change | Percent change |
---|---|---|---|---|
Organic traffic | 486,626 | 22,077 | -464,549 | -95.46% |
Organic pages | 1,168,889 | 377,142 | -791,747 | -67.74% |
Organic keywords | 2,565,527 | 712,270 | -1,853,257 | -72.24% |
Keywords in top 3 | 7,475 | 177 | -7,298 | -97.63% |
Datanyze provides contact data for sales prospecting. They lost 96% of their estimated organic traffic, possibly as a result of programmatic content that Google has since deemed too low quality to rank.
Looking at the Site Structure report in Ahrefs, we can see over 80% of the website’s organic traffic loss is isolated to the /companies and /people subfolders:
Looking at some of the pages in these subfolders, it looks like Datanyze built thousands of programmatic landing pages to help promote the people and companies the company offers data for:
As a result, the majority of Datanyze’s dropped keyword rankings are names of people and companies:
Many of these pages still return 200 HTTP status codes, and a Google site search still shows hundreds of indexed pages:
In this case, not all of the programmatic pages have been deleted—instead, it’s possible that Google has decided to rerank these pages into much lower positions and drop them from most SERPs.
BetterCloud | 2023 | 2024 | Absolute change | Percent change |
---|---|---|---|---|
Organic traffic | 42,468 | 2,489 | -39,979 | -94.14% |
Organic pages | 1,643 | 504 | -1,139 | -69.32% |
Organic keywords | 107,817 | 5,806 | -102,011 | -94.61% |
Keywords in top 3 | 1,550 | 32 | -1,518 | -97.94% |
Bettercloud is a SaaS spend management platform. They lost 94% of their estimated organic traffic around the time of Google’s November Core Update:
Looking at the Top Pages report for BetterCloud, most of the traffic loss can be traced back to a now-deleted /academy subfolder:
The pages in the subfolder are now deleted, but by using Ahrefs’ Page Inspect feature, it’s possible to look at a snapshot of some of the pages’ HTML content.
This short, extremely generic article on “How to Delete an Unwanted Page in Google Docs” looks a lot like basic AI-generated content:
This is the type of content that Google has been keen to demote from the SERPs.
Given the timing of the website’s traffic drop (a small decline after the October core update, and a precipitous decline after the November core update), it’s possible that Google demoted the site after an AI content generation experiment.
Ricotta Trivia | 2023 | 2024 | Absolute change | Percent change |
---|---|---|---|---|
Organic traffic | 193,713 | 16,551 | -177,162 | -91.46% |
Organic pages | 218 | 231 | 13 | 5.96% |
Organic keywords | 83,988 | 37,640 | -46,348 | -55.18% |
Keywords in top 3 | 3,124 | 275 | -2,849 | -91.20% |
Ricotta Trivia is a Slack add-on that offers icebreakers and team-building games. They lost an estimated 91% of their monthly organic traffic, possibly because of thin content and poor on-page experience on their blog.
Looking at the Site Structure report, 99.7% of the company’s traffic loss is isolated to the /blog subfolder:
Digging into the Organic keywords report, we can see that the website has lost hundreds of first-page rankings for high-volume keywords like get to know you questions, funny team names, and question of the day:
While these keywords seem strongly related to the company’s core business, the article content itself seems very thin—and the page is covered with intrusive advertising banners and pop-ups (a common hypothesis for why some sites were negatively impacted by recent Google updates):
The site seems to show a small recovery on the back of the August 2024 core update—so there may be hope yet.
Final thoughts
All of the data for this article comes from Ahrefs. Want to research your competitors in the same way? Check out Site Explorer.
SEO
Mediavine Bans Publisher For Overuse Of AI-Generated Content
According to details surfacing online, ad management firm Mediavine is terminating publishers’ accounts for overusing AI.
Mediavine is a leading ad management company providing products and services to help website publishers monetize their content.
The company holds elite status as a Google Certified Publishing Partner, which indicates that it meets Google’s highest standards and requirements for ad networks and exchanges.
AI Content Triggers Account Terminations
The terminations came to light in a post on the Reddit forum r/Blogging, where a user shared an email they received from Mediavine citing “overuse of artificially created content.”
Trista Jensen, Mediavine’s Director of Ad Operations & Market Quality, states in the email:
“Our third party content quality tools have flagged your sites for overuse of artificially created content. Further internal investigation has confirmed those findings.”
Jensen stated that due to the overuse of AI content, “our top partners will stop spending on your sites, which will negatively affect future monetization efforts.”
Consequently, Mediavine terminated the publisher’s account “effective immediately.”
The Risks Of Low-Quality AI Content
This strict enforcement aligns with Mediavine’s publicly stated policy prohibiting websites from using “low-quality, mass-produced, unedited or undisclosed AI content that is scraped from other websites.”
In a March 7 blog post titled “AI and Our Commitment to a Creator-First Future,” the company declared opposition to low-value AI content that could “devalue the contributions of legitimate content creators.”
Mediavine warned in the post:
“Without publishers, there is no open web. There is no content to train the models that power AI. There is no internet.”
The company says it’s using its platform to “advocate for publishers” and uphold quality standards in the face of AI’s disruptive potential.
Mediavine states:
“We’re also developing faster, automated tools to help us identify low-quality, mass-produced AI content across the web.”
Targeting ‘AI Clickbait Kingpin’ Tactics
While the Reddit user’s identity wasn’t disclosed, the incident has drawn connections to the tactics of Nebojša Vujinović Vujo, who was dubbed an “AI Clickbait Kingpin” in a recent Wired exposé.
According to Wired, Vujo acquired over 2,000 dormant domains and populated them with AI-generated, search-optimized content designed purely to capture ad revenue.
His strategies represent the low-quality, artificial content Mediavine has vowed to prohibit.
Potential Implications
Lost Revenue
Mediavine’s terminations highlight potential implications for publishers that rely on artificial intelligence to generate website content at scale.
Perhaps the most immediate and tangible implication is the risk of losing ad revenue.
For publishers that depend heavily on programmatic advertising or sponsored content deals as key revenue drivers, being blocked from major ad networks could devastate their business models.
Devalued Domains
Another potential impact is the devaluation of domains and websites built primarily on AI-generated content.
If this pattern of AI content overuse triggers account terminations from companies like Mediavine, it could drastically diminish the value proposition of scooping up these domains.
Damaged Reputations & Brands
Beyond the lost monetization opportunities, publishers leaning too heavily into automated AI content also risk permanent reputational damage to their brands.
Once a determining authority flags a website for AI overuse, it could impact how that site is perceived by readers, other industry partners, and search engines.
In Summary
AI has value as an assistive tool for publishers, but relying heavily on automated content creation poses significant risks.
These include monetization challenges, potential reputation damage, and increasing regulatory scrutiny. Mediavine’s strict policy illustrates the possible consequences for publishers.
It’s important to note that Mediavine’s move to terminate publisher accounts over AI content overuse represents an independent policy stance taken by the ad management firm itself.
The action doesn’t directly reflect the content policies or enforcement positions of Google, whose publishing partner program Mediavine is certified under.
We have reached out to Mediavine requesting a comment on this story. We’ll update this article with more information when it’s provided.
Featured Image: Simple Line/Shutterstock
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