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8 Signs It’s Time To Fire A Bad Client & How To Do It

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8 Signs It’s Time To Fire A Bad Client & How To Do It

Client relationship building is a large part of your long-term business growth.

Your partnerships reflect your brand and your services, which is why you need to do your part in respecting your clients.

If your customers do not return the favor, you have the authority to take action.

This article explains why you should end a client relationship, how to amend it, and how to terminate the partnership.

8 Reasons Why It Might Be Time To End A Client Relationship

An essential part of the business is your ability to read clients, their motivations, and how they treat people respectfully.

Below are several situations you should reevaluate your relationship with the client and initiate a change.

1. The Client Requires More Time Than They Are Worth

You are an expert in your industry, so you understand how much your time is worth. If the time spent with the client is wasted and unproductive, it might be time to move on.

There is also an opportunity cost involved in working with a bad client. Investing extra time into a client that drains your energy will degrade your quality in other parts of the business.

Each client is critical and should be valued. However, you have a solid idea of how much each client is worth.

Here are some examples of how a lousy client might waste your time:

  • Showing up unprepared for meetings.
  • Unwillingness to commit to a plan, delaying the workflow process.
  • Shooting down all your ideas.
  • Taking a long time to reply to emails, questions, or deliverables.

2. The Client Continuously Shoots Down Your Recommendations

The client hired you for a reason: to guide them to success. Although the client knows their business, they signed a contract with you to provide actionable insights for their organization.

You invest your time to help the client reach goals. However, the client could delay the process by continuously rejecting your ideas, recommendations, and deliverables.

Yes, disagreement is common between a client and a company. However, there should be a mutual agreement that both parties will work it out and align on the overarching goal.

Sometimes the client may not see this and let other factors get in the way.

3. There Is Little Respect Between You And The Client

Respect is the foundation of any business relationship. When there is trust between the client and the company, you can create innovative ideas and achieve great things.

However, the relationship can sour when respect breaks with one of the parties. No respect means no trust, and no trust means it will be challenging to attain your goals.

If the client does not respect you, they will not trust your work. Therefore, it could be the right time to move on.

Always show respect, but you should reevaluate the relationship if the client does not return the favor.

4. There Is Minimal Communication Between You And The Client

When you and the client begin your relationship, you should agree on a primary communication channel. Will you communicate with the client best via phone, text, email, or online messaging?

You should also set parameters on an acceptable timeframe to respond to a message. Emergencies might arise, but both parties should agree on a good time window.

If either party cannot follow through with their commitment to communication, there should be a check-in discussion. If things still do not improve, it is time for both parties to go their separate ways.

5. The Relationship Is Not Progressing

A solid business relationship will continue to strengthen as both parties learn more about each other. If there is a culture or value fit, the relationship should blossom. Trust should build between the parties, and better ideas should flow.

If you engage with the client for several months and do not see an improvement in communication, it might be time to move in a different direction.

As the relationship endures, try to identify the best communication channels for you and the client.

Determine how and when they communicate the best and tailor your messages toward that channel. If you still do not see better workflows, you should speak with the client.

6. The Client Has A Pessimistic Attitude

You become what you think about. If the client constantly projects a negative vibe toward your working relationship, it will be challenging to achieve your goals. Your client relationships reflect your brand.

Yes, it is standard to become stressed, but these pressures should never impact your relationships negatively.

You can do your part to spread positivity. However, if the client shoots down your words of encouragement, it can demoralize your work. You may not feel motivated to produce your best quality work for the client.

7. You Are Losing Money On The Client

Although you run a “relationship business,” it comes to dollars and cents. If the time spent with the client does not produce profitable results, it might be time to go your separate ways.

Whether it is wasted time or minimal profit results, evaluate why you are losing money.

Approach the client about ways to improve the relationship and achieve these goals. If you continue to see no results, it is time to terminate the relationship.

8. The Client Is Verbally Abusive Or Makes Demands You Cannot Meet

If a client is verbally abusive, calls you names, or degrades you in any way, it’s time to let them go. It would be best if you did this sooner rather than later to avoid setting a precedent. There is no reason for you to tolerate abuse in any form.

Similarly, if a client makes unreasonable demands that you cannot meet or gaslights you for being unable to accommodate them, it’s time to move on.

There are some people you will never be able to make happy, and the sooner you end that relationship, the better off everyone will be.

How To Amend The Relationship

Now that we listed red flags to look for in bad clients, here are some strategies to fix, improve, or amend a relationship.

Evaluate Your Perspective

You might step back, take a deep breath, and realize that it is not all the client’s fault. When your stress is high while running a business, it can impact your view of your actions and emotions.

Self-reflection never hurts, so take a minute to reflect on your relationship with the client.

Assess if there is anything you can do on your end. Then, map out a conversation you can have with the client to amend the situation.

Explore Other Communication Methods

If things are not working out with the client, a different communication channel or style might make a difference.

Would it be beneficial to establish a weekly or bi-weekly check-in meeting? Should you communicate via text instead of email?

Exploring other ways to engage with the client might make your information transfer clearer and more efficient.

Start A Fresh Agreement

If your contract with the client is ending and they are considering renewing, you could consider drawing up a new agreement. Start fresh and set new boundaries with the client to establish an efficient working relationship.

Maybe a different game plan could unlock new opportunities and ideas within the scope of your relationship.

How To End The Relationship With The Client

If you have tried to fix the relationship and nothing works, here is how to professionally terminate the relationship with the client.

Step 1: Evaluate The Contract

Before you terminate the relationship with the client, check to ensure you can legally fire them.

However, it is better to discontinue a relationship at the end of a contract instead of cutting ties in the middle of it.

Step 2: Wrap Up The Current Projects You Owe The Client

Another way to show professionalism is to round out all your pending projects with the client.

Confirm which deliverables the client still needs and which ones they want you to finish. Continue to work efficiently with the client on completing these projects.

Do not let your ending relationship impact the quality of your work. Although your relationship is ending, you do not want the client to talk badly about your business to others.

Step 3: Plan Out Your Conversation

When you approach the client, spell out why the relationship ends. Cite the verbiage in the contract that governs your decision, and proceed professionally.

Here are some other tips when planning out the conversation:

  • Write out your talking points.
  • Practice the conversation.
  • Visualize the conversation.
  • Be tactful, but direct with the client.
  • Have a clear and thoughtful reason for ending the relationship.

Step 4: Tell The Client

There are a couple of ways to break the news to the client. You can email them professionally and spell out the reasons for the termination.

Or you could set up a meeting with the client to tell them over the phone. Either way, stick with your plan and show the client the respect they deserve.

Step 5: Do Not Leave The Client Hanging

It is bad business to leave the client in the dark after terminating the relationship.

Outline a clear exit or transition plan, identify the pending projects to complete, and carry out your commitment.

Final Wrap Up

Because you operate a business, you call the shots. This decision-making applies to the clients you work with. If one of the parties does not hold up their end of the deal, it is time to evaluate other options.

Always show the client respect and fulfill your end of the deal. You should also seek to understand the client before communicating with them. Apply these principles when dealing with a problematic client and continue producing meaningful work.

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Featured Image: Studio Romantic/Shutterstock



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The 100 Most Searched People on Google in 2024

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The 100 Most Searched People on Google in 2024

These are the 100 most searched people, along with their monthly search volumes.

100 most searched people on Google in the U.S.

# Keyword Search volume
1 donald trump 7450000
2 taylor swift 7300000
3 travis kelce 4970000
4 matthew perry 3790000
5 kamala harris 2730000
6 joe biden 2480000
7 caitlin clark 2400000
8 olivia rodrigo 2100000
9 jd vance 2060000
10 billie eilish 1720000
11 sabrina carpenter 1680000
12 kate middleton 1660000
13 patrick mahomes 1570000
14 gypsy rose 1520000
15 jason kelce 1490000
16 mihály csíkszentmihályi 1460000
17 timothee chalamet 1450000
18 tyreek hill 1380000
19 lola beltrán 1350000
20 lebron james 1330000
21 lauren boebert 1310000
22 barry keoghan 1300000
23 brock purdy 1280000
24 drake 1250000
25 griselda blanco 1210000
26 ryan reynolds 1200000
27 zendaya 1180000
28 scottie scheffler 1170000
29 aaron rodgers 1170000
30 casimir funk 1170000
31 zach bryan 1150000
32 tom brady 1150000
33 jacob elordi 1140000
34 blake lively 1130000
35 millie bobby brown 1120000
36 margot robbie 1110000
37 luisa moreno 1110000
38 bruce willis 1090000
39 v 1090000
40 eminem 1050000
41 cillian murphy 1040000
42 anthony edwards 1020000
43 peso pluma 1000000
44 fani willis 1000000
45 etel adnan 1000000
46 dua lipa 991000
47 jennifer aniston 986000
48 bianca censori 983000
49 megan fox 982000
50 shannen doherty 977000
51 mike tyson 973000
52 megan thee stallion 971000
53 ariana grande 960000
54 james baldwin 958000
55 britney spears 954000
56 oj simpson 941000
57 lainey wilson 937000
58 dan schneider 933000
59 emma stone 932000
60 raoul a. cortez 930000
61 dolly parton 926000
62 joe burrow 925000
63 anya taylor-joy 925000
64 amanda bynes 924000
65 danny masterson 920000
66 matt rife 918000
67 kendrick lamar 912000
68 messi 901000
69 bronny james 901000
70 adam sandler 898000
71 james earl jones 897000
72 coco gauff 892000
73 michael jackson 884000
74 victor wembanyama 870000
75 pink 865000
76 luka doncic 861000
77 selena gomez 861000
78 jelly roll 861000
79 jonathan majors 840000
80 justin fields 824000
81 meghan markle 821000
82 florence pugh 819000
83 post malone 813000
84 jayson tatum 808000
85 diddy 804000
86 justin jefferson 799000
87 sza 794000
88 ana de armas 793000
89 cj stroud 790000
90 ben affleck 788000
91 jake paul 786000
92 zac efron 783000
93 scarlett johansson 779000
94 deion sanders 771000
95 dr. victor chang 760000
96 andrew tate 759000
97 jason momoa 756000
98 pedro pascal 755000
99 bad bunny 744000
100 christian mccaffrey 735000

100 most searched people on Google globally

# Keyword Search volume
1 taylor swift 17000000
2 trump 12400000
3 matthew perry 9100000
4 sydney sweeney 8500000
5 travis kelce 7500000
6 oppenheimer 7300000
7 messi 7000000
8 elon musk 6500000
9 sinner 6300000
10 cristiano ronaldo 6100000
11 kate middleton 5900000
12 billie eilish 5200000
13 joe biden 5000000
14 xxxtentacion 5000000
15 大谷翔平 4900000
16 virat kohli 4800000
17 jenna ortega 4700000
18 v 4600000
19 ronaldo 4600000
20 kamala harris 4300000
21 olivia rodrigo 4200000
22 griselda blanco 4000000
23 margot robbie 4000000
24 cillian murphy 3800000
25 carlos alcaraz 3600000
26 dua lipa 3600000
27 zendaya 3600000
28 djokovic 3500000
29 bianca censori 3500000
30 jude bellingham 3400000
31 alcaraz 3400000
32 millie bobby brown 3400000
33 ana de armas 3300000
34 sabrina carpenter 3300000
35 henry cavill 3300000
36 ryan reynolds 3200000
37 ice spice 3200000
38 anne hathaway 3100000
39 timothée chalamet 3100000
40 putin 3100000
41 barry keoghan 3000000
42 lana rhoades 3000000
43 michael jackson 3000000
44 peso pluma 3000000
45 ariana grande 3000000
46 jacob elordi 3000000
47 lebron james 3000000
48 blake lively 2900000
49 bruce willis 2900000
50 lamine yamal 2900000
51 emma stone 2900000
52 shubman gill 2900000
53 simone biles 2900000
54 rohit sharma 2900000
55 brad pitt 2900000
56 eminem 2900000
57 jennifer aniston 2800000
58 timothee chalamet 2800000
59 mike tyson 2700000
60 megan fox 2700000
61 lola beltrán 2700000
62 caitlin clark 2700000
63 leonardo dicaprio 2700000
64 johnny depp 2600000
65 scarlett johansson 2600000
66 selena gomez 2600000
67 drake 2600000
68 mihály csíkszentmihályi 2600000
69 anya taylor-joy 2500000
70 madonna 2500000
71 britney spears 2500000
72 max verstappen 2500000
73 jeremy allen white 2500000
74 gypsy rose 2500000
75 andrew tate 2500000
76 kylie jenner 2500000
77 travis scott 2400000
78 fabrizio romano 2400000
79 jennifer lawrence 2400000
80 meghan markle 2400000
81 hardik pandya 2400000
82 keanu reeves 2400000
83 angelina jolie 2400000
84 glen powell 2400000
85 jd vance 2400000
86 shannen doherty 2300000
87 jungkook 2300000
88 jason momoa 2300000
89 jennifer lopez 2300000
90 bellingham 2200000
91 jeffrey epstein 2200000
92 justin bieber 2200000
93 florence pugh 2200000
94 kim kardashian 2200000
95 ben affleck 2200000
96 haaland 2200000
97 zac efron 2200000
98 tyson fury 2200000
99 imane khelif 2100000
100 adam sandler 2100000

How to find relevant people-oriented keywords in your niche

In almost every industry, there are celebrities, professionals, or influencers that other people want to emulate. For example, an amateur tennis player might want to know which tennis racket Novak Djokovic uses. Or a football player might want to know the shoes Trent Alexander-Arnold wears.

In fact, Equipboard has taken this idea seriously and created a site around the gear used by professional musicians.

You can do the same for your industry too.

Here’s how:

  1. Go to Keywords Explorer
  2. Enter the names of famous people in your niche
  3. Go to the Matching terms report
  4. Filter for keywords related to gears using the Include filter

Keywords related to gear used by tennis prosKeywords related to gear used by tennis pros

For example, if I entered the names of professional tennis players (Roger Federer, Emma Radacanu, Rafael Nadal) and filtered for tennis gear keywords (e.g., shoes, racket, wristband, shorts), I see 960 potential keywords I could target. If I were a tennis site, I could create a category page for each celebrity and list out all their preferred equipment.

Another way is to enter a relevant keyword into Keywords Explorer, go to the Matching terms report, and observe keyword patterns. For example, if I were a fitness site, I could enter “weight loss” into Keywords Explorer.

celebrity names weight losscelebrity names weight loss

The first thing I’ll notice is that many people are actually interested in how certain celebrities lost their weight. The second thing I notice is that the keywords all form a pattern: [first name][last name] weight loss.

As such, I can use the Word count filter to look for keywords that have 4 words, which gives me a list of celebrity-related weight loss keywords:

celebrity weight loss keywordscelebrity weight loss keywords

Want to do keyword research for your site? Sign up for Keywords Explorer.

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WordPress Announces New Executive Director

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WordPress announced a new Executive Director. The response on social media was notably lacking in enthusiasm.

Automattic CEO and WordPress co-creator Matt Mullenweg announced a new Executive Director for WordPress.org after the previous director’s resignation. Social media reactions, while generally positive, were notably subdued, with many comments focused on the recent WordPress controversy.

New Executive Director

Mullenweg announced that Mary Hubbard, was hired as the new Executive Director. Hubbard was formerly the Chief Product Officer for WordPress.com from 2020 and will begin her new position on October 21st. She recently resigned as the Head of TikTok Americas, Governance and Experience.

The Executive Director position at WordPress.org opened up after the resignation of 8.4% of Automattic employees, including the previous Executive Director Josepha Haden Chomphosy. Mullenweg offered employees who wished to leave $30,000 or the equivalent of six months pay, whichever was higher. The severance package was offered after the recent issues between Automattic, Mullenweg and WP Engine (WPE) which resulted in WPE filing a federal lawsuit against Mullenweg and Automattic, alleging attempted extortion.

Muted Response To Announcement

A post in the popular Dynamic WordPress Facebook Group generated 21 responses within seven hours, with most of the comments a discussion about the recent drama and the Mullenweg’s ownership of WordPress.org and other similar topics (view the discussion here, must join the private group to view).

The response to the official WordPress.org announcement on X was muted, with about equal amounts of people posting welcomes as those who were taking the opportunity to post their displeasure and opinions about recent events.

Seven hours after posting the announcement there were only 15 responses, 21 retweets, and 117 likes.

Screenshot Of Tweet

Typical Expressions Of Welcome

Typical Other Responses

Read the official announcement on WordPress.org

Please Welcome Mary Hubbard

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Pro-Tech SEO Checklist For Agencies

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Pro-Tech SEO Checklist For Agencies

This post was sponsored by JetOctopus. The opinions expressed in this article are the sponsor’s own.

When you’re taking on large-scale projects or working with extensive websites with hundreds to thousands of pages, you must leverage advanced technical SEO techniques.

Large websites come with challenges such as vast site architectures, dynamic content, and the higher-stakes competition in maintaining rankings.F

Leveling up your team’s technical SEO chops can help you establish a stronger value proposition, ensuring your clients gain that extra initial edge and choose to continue growing with your agency.

With this in mind, here’s a concise checklist covering the most important nuances of advanced technical SEO that can lead your clients to breakthrough performance in the SERPs.

1. Advanced Indexing And Crawl Control

Optimizing search engine crawl and indexation is foundational for effective technical SEO. Managing your crawl budget effectively begins with log file analysis—a technique that offers direct insights into how search engines interact with your clients’ websites.

A log file analysis helps:

  • Crawl Budget Management: Essential for ensuring Googlebot crawls and indexes your most valuable pages. Log file analysis indicates how many pages are crawled daily and whether important sections are missed.
  • Identifying Non-Crawled Pages: Identifies pages Googlebot misses due to issues like slow loading times, poor internal linking, or unappealing content, giving you clear insights into necessary improvements.
  • Understand Googlebot Behavior: Know what Googlebot actually crawls on a daily basis. Spikes in the crawl budget may signal technical issues on your website, like auto-generated thin, trashy pages, etc.

For this, integrating your SEO log analyzer data with GSC crawl data provides a complete view of site functionality and search engine interactions, enhancing your ability to guide crawler behavior.

Next, structure robots.txt to exclude search engines from admin areas or low-value add-ons while ensuring they can access and index primary content. Or, use the x-robots-tag—an HTTP header—to control indexing at a more granular level than robots.txt. It is particularly useful for non-HTML files like images or PDFs, where robot meta tags can’t be used.

For large websites, the approach with sitemaps is different from what you may have experienced. It almost doesn’t make sense to put millions of URLs in the sitemaps and want Googlebot to crawl them. Instead, do this: generate sitemaps with new products, categories, and pages on a daily basis. It will help Googlebot to find new content and make your sitemaps more efficient. For instance, DOM.RIA, a Ukrainian real estate marketplace, implemented a strategy that included creating mini-sitemaps for each city directory to improve indexing. This approach significantly increased Googlebot visits (by over 200% for key pages), leading to enhanced content visibility and click-through rates from the SERPs.

2. Site Architecture And Navigation

An intuitive site structure aids both users and search engine crawlers in navigating the site efficiently, enhancing overall SEO performance.

Specifically, a flat site architecture minimizes the number of clicks required to reach any page on your site, making it easier for search engines to crawl and index your content. It enhances site crawling efficiency by reducing the depth of important content. This improves the visibility of more pages in search engine indexes.

1728370563 412 Pro Tech SEO Checklist For Agencies

So, organize (or restructure) content with a shallow hierarchy, as this facilitates quicker access and better link equity distribution across your site.

For enterprise eCommerce clients, in particular, ensure proper handling of dynamic parameters in URLs. Use the rel=”canonical” link element to direct search engines to the original page, avoiding parameters that can result in duplicates.

Similarly, product variations (such as color and size) can create multiple URLs with similar content. It depends on the particular case, but the general rule is to apply the canonical tag to the preferred URL version of a product page to ensure all variations point back to the primary URL for indexing. If there is a significant number of such pages where Google ignores non-canonical content and puts them in the index, consider reviewing the canonicalization approach on the website.

3. JavaScript SEO

As you know, JavaScript (JS) is crucial in modern web development, enhancing site interactivity and functionality but introducing unique SEO challenges. Even if you’re not directly involved in development, ensuring effective JavaScript SEO is important.

The foremost consideration in this regard is critical rendering path optimization — wait, what’s that?

The critical rendering path refers to the sequence of steps the browser must take to convert HTML, CSS, and JavaScript into a rendered web page. Optimizing this path is crucial for improving the speed at which a page becomes visible to users.

1728370563 875 Pro Tech SEO Checklist For Agencies

Here’s how to do it:

  • Reduce the number and size of the resources required to display initial content.
  • Minify JavaScript files to reduce their load time.
  • Prioritize loading of above-the-fold content to speed up page render times.

If you’re dealing with Single Page Applications (SPAs), which rely on JavaScript for dynamic content loading, then you might need to fix:

  • Indexing Issues: Since content is loaded dynamically, search engines might see a blank page. Implement Server-Side Rendering (SSR) to ensure content is visible to search engines upon page load.
  • Navigation Problems: Traditional link-based navigation is often absent in SPAs, affecting how search engines understand site structure. Use the HTML5 History API to maintain traditional navigation functionality and improve crawlability.

Dynamic rendering is another technique useful for JavaScript-heavy sites, serving static HTML versions to search engines while presenting interactive versions to users.

However, ensure the browser console shows no errors, confirming the page is fully rendered with all necessary content. Also, verify that pages load quickly, ideally under a couple of seconds or so, to prevent user frustration (nobody likes a prolonged loading spinner) and reduce bounce rates.

Employ tools like GSC and Lighthouse to test and monitor your site’s rendering and web vitals performance. Regularly check that the rendered content matches what users see to ensure consistency in what search engines index.

4. Optimizing For Seasonal Trends

In the retail eCommerce space, seasonal trends influence consumer behavior and, consequently, search queries.

So, for these projects, you must routinely adapt your SEO strategies to stay on par with any product line updates.

Seasonal product variations—such as holiday-specific items or summer/winter editions—require special attention to ensure they are visible at the right times:

  • Timely Content Updates: Update product descriptions, meta tags, and content with seasonal keywords well before the season begins.
  • Seasonal Landing Pages: Create and optimize dedicated landing pages for seasonal products, ensuring they link appropriately to main product categories.
  • Ongoing Keyword Research: Continually perform keyword research to capture evolving consumer interests and optimize new product categories accordingly.
  • Technical SEO: Regularly check for crawl errors, ensure fast load times, and confirm that new pages are mobile-friendly and accessible.

On the flip side, managing discontinued products or outdated pages is just as crucial in maintaining site quality and retaining SEO value:

  • Evaluate Page Value: Conduct regular content audits to assess whether a page still holds value. If a page hasn’t received any traffic or a bot hit in the last half-year, it might not be worth keeping.
  • 301 Redirects: Use 301 redirects to transfer SEO value from outdated pages to relevant existing content.
  • Prune Content: Remove or consolidate underperforming content to focus authority on more impactful pages, enhancing site structure and UX.
  • Informative Out-of-Stock Pages: Keep pages for seasonally unavailable products informative, providing availability dates or links to related products.

Put simply, optimizing for seasonal trends means preparing for high-traffic periods and effectively managing the transition periods. This supports sustained SEO performance and a streamlined site experience for your clients.

5. Structured Data And Schema Implementation

Structured data via schema.org markup is a powerful tool to enhance a site’s SERP visibility and boost CTR through rich snippets.

Advanced schema markup goes beyond basic implementation, allowing you to present more detailed and specific information in SERPs. Consider these schema markups in your next client campaign:

  • Nested Schema: Utilize nested schema objects to provide more detailed information. For example, a Product schema can include nested Offer and Review schemas to display prices and reviews in search results.
  • Event Schema: For clients promoting events, implementing an Event schema with nested attributes like startDate, endDate, location, and offers can help in displaying rich snippets that show event details directly in SERPs.
  • FAQ and How-To Pages: Implement FAQPage and HowTo schemas on relevant pages to provide direct answers in search results.
  • Ratings, Reviews, and Prices: Implement the AggregateRating and Review schema on product pages to display star ratings and reviews. Use the Offer schema to specify pricing information, making the listings more attractive to potential buyers.
  • Availability Status: Use the ItemAvailability schema to display stock status, which can increase the urgency and likelihood of a purchase from SERPs.
  • Blog Enhancements: For content-heavy sites, use Article schema with properties like headline, author, and datePublished to enhance the display of blog articles.

Use Google’s Structured Data Testing Tool tool to test your pages’ structured data and identify any errors/warnings in your schema implementation. Also, use Google’s Rich Results Test to get feedback on how your page may appear in SERPs with the implemented structured data.

Conclusion

Considering their long SEO history and legacy, enterprise-level websites require more profound analysis from different perspectives.

We hope this mini checklist serves as a starting point for your team to take a fresh look into your new and existing customers and help deliver great SEO results.


Image Credits

Featured Image: Image by JetOctopus. Used with permission.

In-Post Images: Image by JetOctopus. Used with permission.

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