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More Social Media Discussion is Moving to Messaging, Which is Important for Marketers to Note

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More Social Media Discussion is Moving to Messaging, Which is Important for Marketers to Note

Messaging is the new social feed, with more and more users opting to share updates via more intimate circles within DMs, as opposed to posting to their main, public stream.

A key reason behind this is the divisive nature of conversations within social apps, with more political and topical discussion leading to argument, and often causing more angst than it’s worth.

You’ve likely experienced this yourself – how many times have you felt an urge to post something, started typing it out, then thought ‘nah, not worth it’? You might have an opinion on the issue of the day, but is that opinion strong enough to defend your position if you get challenged, and do you really want to wade into an argument with randoms in the comments?

For most, they don’t – which then pushes more people towards more private sharing. Because most people have simply had enough of the back and forth that can come with public posting. And that’s now leading to a significant shift in focus for the main social apps.

Meta, which has seen a big shift towards engagement within messaging, is leaning into this, with new additions like ‘Channels’ on Instagram, which is essentially broadcast messaging, and the re-integration of Messenger into the main Facebook app.

That could have big impacts on the way that people interact across Facebook and Instagram – while Instagram’s also experimenting with enhanced sharing options in DMs, like highlighting previously shared posts within your inbox.

Instagram share links

The implications of such for marketing are not entirely clear, as people are still discovering content on Facebook and IG, but are sharing what they find in messages. That suggests that social feeds are still solid options for reaching your audience, but for interaction, brands may want to consider how they can incorporate DMs, and provide more ways for customers to message them directly, as opposed to seeking direct engagement in app.

Which could also skew your metrics. As Meta makes a bigger push on DM interaction, that will inevitably have some impact on post engagement, as people will increasingly be sharing in private, as opposed to commenting. For example, you’ll often see people tagging each other in the comments, but over time, that’s reducing in frequency, as people forward the link via message instead.

That’ll likely see your page engagement decline, in terms of comments, while people seeing such in a message may also be less likely to click through for further context, as they can see the full link preview within the messaging thread. Previously, they would have had to visit your page to understand the tag, but now, with links in message streams, that won’t be the same, which could mask the full impact of your Facebook and IG reach.

So how do you measure it? Well, it depends on your focus goal, but click-throughs and page visits will likely become more critical indicators, along with, of course, conversions and other direct metrics. It could well be that you end up generating a heap of conversions via messaging discussion, which could be confusing to track, at least based on traditional metrics.

But this, increasingly, is the way that Meta is headed, and as more interactions shift to DMs, other platforms will follow suit.

Which means that you need to consider how people are connecting, how they’re discussing your products, and how they’re seeking to connect.

There may well be new opportunities in direct chat discussion, and building more dedicated, direct engagement methods.

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Instagram Adds Reminder Ads and Promoted Results in Search

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Instagram Adds Reminder Ads and Promoted Results in Search

Instagram’s launching two new ad options, with Reminder Ads, that enable users to opt into alerts ahead of an event, and ads in search results, helping to better connect with users in a discovery mindset.

First off, on Reminder Ads – as you can see in the below example screens, Reminder Ads will enable users to opt into alerts about specific events in the app.

As per Instagram:

Reminder ads, rolling out to all advertisers as an option in feed, help advertisers build awareness, anticipation, and consideration for upcoming moments.”

Once a user opts-in via the ad CTA, they’ll then receive three subsequent notifications of that event, with the first coming a day before, then another 15 minutes ahead of the start time, with a final alert as it begins. Which will ensure that you don’t miss out – and while three reminders may seem a little much, if you’re really keen (or forgetful), it could be of benefit.

Reminders can be set up to three months ahead of time, and once you’ve added a reminder to a post, you can create additional posts with reminders for the same event, without adding new event details. The event time will also be displayed in local time equivalent:

“For example, if you’re in New York City and select 8pm as the event time, the event time will be set as 8pm EST. But someone who’s in Los Angeles will see the event time as 5pm PST.

It’s another way for brands to better promote their live events, and encourage engagement, which could be used for in-app events, like live streams, or as per the example above, TV shows, movie releases, sporting events, etc.

There’s a range of possibilities, and it could be a handy consideration for your events, depending on your IG audience.

Instagram’s also launching new ads in search results, helping to connect with users based on contextual keywords.

Instagram Search Ads example

Ads will show up in the feed that people can scroll when they tap into a post from search results. We plan to launch this placement globally in the coming months.”

That’ll provide another way to get your promotions in front of users as they go looking for specific content, with Instagram also adding ads in Explore last year. This new placement is more specific, with the ads showing up when users tap into a specific post from the Search results, which is the next level of discovery in the app.

Interestingly, Twitter announced the same in January, which it had actually offered as a placement in the past, before depreciating it because it wasn’t highly effective. Though I’m sure Instagram came up with this entirely independently – I’m sure Meta isn’t monitoring other apps and just copying what they do.

Either way, some new considerations for your IG ads, and some new ways to reach audiences in the app, in different mindsets.   

You can learn more about Reminder Ads here, while Search Ads are being rolled out with selected accounts from this week.



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TikTok’s popularity complicates possible U.S. ban

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TikTok’s popularity complicates possible U.S. ban

Data: AppTopia; Note: Musically became TikTok in the U.S. on Aug. 2, 2018; Table: Axios Visuals

The U.S. government’s threat to ban TikTok takes aim at what has become the most popular smartphone app in the country.

Why it matters: TikTok’s scale presents an enormous challenge to lawmakers trying to argue that the app’s national security threat outweighs the wishes of the millions of people and businesses that use the app.

  • The TikTok app has been downloaded more times in the U.S. than any other social app since it merged with U.S. lip-syncing app Musical.ly in August 2018, according to data from Apptopia.
  • The app is expected to generate more than $11 billion in U.S. ad revenue by 2024, far outpacing rivals like Snapchat, Pinterest and Twitter, per eMarketer.
  • TikTok has also captured far more revenue than its competitors from in-app purchases, like coins that fans can use to tip their favorite creators, per Apptopia.

Driving the news: TikTok CEO Shou Zi Chew plans to highlight the app’s growth in remarks prepared for his first-ever Congressional testimony on Thursday and released Tuesday night by the House committee he will address.

  • The company now counts more than 150 million monthly active users in the U.S., up from the 100 million users it first reported in 2020, executives confirmed to Axios.
  • Chew will also likely cite TikTok’s role in supporting small businesses — a message that’s also been used by tech rivals like Meta and Google when faced with regulatory pressure.
  • On Tuesday, Chew posted a TikTok video touting the app’s reach, asserting that 5 million U.S. businesses, a majority of which are small or medium-sized, use TikTok to reach their customers.

Be smart: Tuesday’s video is part of a broader consumer campaign that the short-video platform is beginning to push amid growing efforts by federal and state governments to limit or ban the app.

  • Last week, The Information reported that TikTok sent a message to some creators inviting them to join its top executives in Washington D.C. to support the company on Capitol Hill.
  • This week, TikTok is trying to appeal to users directly in the app. “Some politicians have started to talk about banning TikTok,” Chew said in the video posted Tuesday. “Now this could take TikTok away from all 150 million of you.”
  • He then directed users to leave comments about “what you want your elected representatives to know about what you love about TikTok.”

Between the lines: TikTok has ramped up its marketing efforts in recent weeks, buying prominent ad space alongside many of D.C.’s most prominent political publications.

  • While most of TikTok’s consumer messaging is focused on the ban risk facing the app, its Washington campaign has mostly focused on steps the company is taking to protect U.S. user data.

The big picture: Surveys indicate that the public remains mostly divided on whether the government should ban TikTok, but Republicans are much more likely to support a ban than Democrats.

  • Lawmakers that oppose the ban argue the government needs to find more convincing proof that TikTok is a national security threat before forcing the app’s Chinese parent ByteDance to sell to a U.S. company or face a ban.
  • Lawmakers that support moves against TikTok say the app is a threat to U.S. user data privacy because of Chinese laws that require Chinese companies to share user data with China’s government.

Yes, but: Many lawmakers fall somewhat in the middle, arguing that lawmakers need to provide the public with more clarity about the actual national security risks.

  • “If you’re going to pull the plug on one of the largest digital communities in the country, you have to make a very clear case for why you’re doing that,” Rep. Jeff Jackson (D-N.C.), an avid TikTok user, told Bloomberg.

What to watch: TikTok’s U.S. tech rivals have been waiting in the wings, hoping their TikTok clones — like Reels on both Facebook and Instagram, YouTube Shorts, and Snapchat’s Spotlight — could steal some market share from TikTok if it were banned.

  • Those services have all launched in the wake of former president Trump’s initial proposal to ban TikTok in 2020, and many have grown pretty sizable.
  • Google said last month that YouTube Shorts has crossed 50 billion daily views.
  • Meta CEO Mark Zuckerberg said last month that Reels plays across Facebook and Instagram “have more than doubled over the last year,” and people sharing Reels “has more than doubled on both apps in just the last 6 months.”

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WhatsApp Adds New Group Chat Controls, Additional Context Around Group Membership

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WhatsApp Adds New Group Chat Controls, Additional Context Around Group Membership

WhatsApp’s adding some new control options for group chats, which will provide more capacity to manage who can, and can’t, join a group, while it’s also providing new insights into groups in-common with other users, to provide more context for connection and discovery.

First off, on group controls – WhatsApp’s adding a simplified control panel UI to approve new chat members.

As you can see in this example, the new format will enable chat admins to approve and reject group chat applicants, while it will also show people that have been previously approved or rejected.

That could make it much easier to manage your group chats, and ensure you’re on top of all participating members – which will be handy for Communities, which WhatsApp added back in November, and enable users to connect around specific topics.

The idea is that this will expand WhatsApp usage beyond private chats, and facilitate a wider range of discussion. And with more social media engagement switching to private chats, it’s another means for Meta to align with that shift, and keep users engaged.

It’s a simple addition, in broader context, and could be beneficial for those trying to keep tabs on their group membership.

WhatsApp’s also adding a new ‘groups in common’ display, to help users glean more context about other members.

WhatsApp groups update

As per WhatsApp:

“With the growth of Communities and their larger groups, we want to make it easy to know which groups you have in common with someone. Whether you’re trying to remember the name of a group you know you share with someone or you want to see the groups you’re both in, you can now easily search a contact’s name to see your groups in common.”

The display could also assist in group discovery, helping you find more relevant Communities that you might also want to join to engage in related topics.

As noted, with more online interactions switching to private chats, and away from public posting on social platforms, Meta’s now trying to align with that change, and provide more ways to keep users engaged, and help brands also meet them where they’re active.

WhatsApp, which has seen big growth in US, is now a larger part of the equation, and with more people leaning into more private discussion spaces, it makes sense for Meta to provide more tools to facilitate such.

The next step is monetizing WhatsApp, which remains a work in progress – but Meta is indeed making progress on this front as well.

As such, group chats could be another way to help boost exposure for brand functionality in the app, which is why Meta will be keen to build on these tools wherever it can.

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