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Twitter Commerce is Coming, with its Various Shopping Experiments Closing in on the Next Stage

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Will people be open to shopping via tweet?

We’re soon set to find out, with Twitter developing a range of new shopping tools that’ll eventually provide direct, in-stream product listings, tied to business profiles in the app, which will enable Twitter users to both save product listings and make purchases, direct from tweeted content in the app.

The latest advance on this front comes in the arrival of a new ‘Purchases’ tab in user profiles, which is currently tied into the launch of its Super Follows option, and displaying any subscriptions and/or digital tickets bought in the app.

But it also points to further potential for listing product purchases, linked back to Twitter’s broader eCommerce experiments.

Twitter 'Purchases' tab

As you can see in this example, posted by user Chris Floyd (and shared by Matt Navarra), some users are now seeing the new ‘Purchases’ tab appear in their Twitter functions listing. When tapped, it shows a record of any subscriptions or ticketed Spaces that you’ve paid for in the app, providing a record of your purchased digital items, in line with Twitter expanding monetization offerings.

But it will also be where Twitter will list products purchased through the app, which is not an option as yet, but it is coming, as Twitter outlined in its Analyst Day presentation back in February.

Twitter’s product listings are currently being developed on several fronts – first, there’s the new product display panels for Professional Profiles, which Twitter is currently testing with a small pool of businesses in the US.

Twitter Professional Profiles example

As you can see in these mock-ups shared by Twitter, Professional Profiles will have a new, customizable panel display, above the tweet feed, where brands will be able to show either additional business information, an App Store listing, an image gallery, or a set of products in a Shop carousel (note also the ‘Shop All’ CTA above the main image feed).

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Twitter launched live testing of its new Shop module back in July, which enables users to:

“…scroll through the carousel of products and tap through on a single product to learn more and purchase — seamlessly in an in-app browser, without having to leave Twitter

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Twitter Shop Module

In addition, Twitter’s also testing in-tweet product displays, providing another way to drive direct response from your tweet activity.

Twitter in-tweet product display

These updates, in addition to its new ‘Purchases’ section, point to the next stage of commerce on the platform, which will take some time to develop, but are, indeed, well underway, with all aspects now in live deployment, in at least some capacity, pointing to a larger announcement coming soon.

But while Twitter working to accelerate its product innovation, its transition into eCommerce will take time. Ideally, you would assume that Twitter would want to get these new options released ahead of the upcoming holiday shopping rush, but with only 112 days till Christmas, that seems increasingly unlikely, especially as it concurrently tests Super Follows, Twitter Blue, ticketed Spaces and its other payment options.

But it is coming. Again, you can see from these various tests that the foundations for tweet commerce are being set, and pretty soon, you will indeed be able to shop via tweet, providing another way for brands to generate more exposure for their products, and for Twitter users to shop immediately from a product announcement or sale tweet.

Which will be a big step – but given the rising interest in online shopping more broadly, it makes sense for Twitter to work to align with that shift.

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Amid the COVID lockdowns, eCommerce has seen a huge rise, with Americans now on track to spend a record $1 trillion online in 2022. The digital shopping shift has accelerated a longer-term trend in moving towards the convenience of online buying, and as a result, almost all platforms are now looking at how they can integrate direct shopping options into their apps and tools, and meet consumers where they’re increasingly looking to spend.

Will that work for Twitter, specifically? It’s impossible to say, but previous research has shown that around 74% of Twitter users follow brands in the app to stay up to date with the latest product news and changes.

It stands to reason, then, that being able to make a purchase based on such announcements would be the logical extension, and with Twitter keen to explore more ways to maximize its monetization and usage potential, it makes sense for it to take the next steps with this experiment.

It’s not there yet, but it is coming, which could be another key element to factor into your tweet planning moving forward.

Socialmediatoday.com

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Twitter Adds New Spaces Recording and Management Tools as it Continues to Focus on Audio Options

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Twitter Adds New Spaces Recording and Management Tools as it Continues to Focus on Audio Options

I remain unconvinced that Twitter Spaces will ever become a thing, but Twitter itself seems certain that there’s major growth potential there, as evidenced by its continued push to add more elements to its Spaces offering, in order to lure more listeners across to its Spaces tab, and maximize listenership within its audio broadcasts.

This week, Twitter has rolled out another set of Spaces updates, including permanent recordings (as opposed to them deleting after 30 days), the capacity to save recordings after broadcast, and new details within the Spaces bar at the top of the app.

First off, on permanent recordings – after initially launching its Spaces recording feature to all users back in January, Twitter is now extending the life of those recordings beyond the initial 30 day period.

That’ll provide more capacity to attract listeners over the longer term, and keep your conversations alive in the app.

In addition to this, Twitter’s also adding a new listing of your recorded Spaces within your app settings menu, where you’ll be able to play each session back, delete those that you don’t want to keep, or share a recording direct from the list.

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That’ll enhance the functional value of Spaces chats, making them more podcast-like, and more of a vehicle for ongoing promotion and audience building – though it does seem to also maybe go against what made audio platforms like Clubhouse so attractive to begin with, in that they were live, in-the-moment chats that you had to be there to catch.

But podcasts is clearly more of the angle that Twitter’s now going for, based on these example screens of another new test in the back end of the app.

Twitter Spaces Stations test

As you can see in these images (shared by app researcher Alessandro Paluzzi), Twitter’s also developing ‘Stations’ within the Spaces tab, which would incorporate podcasts into its audio stream, providing even more options for tuning into on-demand audio content within the app.

That could make Spaces recordings even more valuable, and potentially help Spaces broadcasters translate their work into a monetizable podcast process – but do Twitter users really want to tune into podcasts from the app? I mean, we have Spoitify and Apple Podcasts and various other options available.

Could Twitter really become a key hub for audio content like this?

In some ways, it seems unnecessary, but then again, the real-time nature of tweets lends itself to topical discussion, and that could make it a good hub for all of these types of discussions and content, including Spaces, Spaces recordings, podcasts, etc.

And again, that would better facilitate connection between Spaces and recorded audio. It just depends on whether Twitter users will actually come to rely on the app for their latest podcast content.

On another front, Twitter will now also enable iOS users to record a Space when the broadcast is over, even if they didn’t hit ‘Record’ during the session.

Twitter Spaces recordings

Which also means that the ‘REC’ marker would not have been present during the session, alerting participants to the fact that this was being recorded, which could be problematic for some contributors.

In some ways, it seems like Twitter didn’t offer these options initially because it thought that it wouldn’t be able to facilitate the data storage required to keep all of the many recordings in its data banks, but now, with so few people broadcasting, it’s maybe found that this won’t actually be a problem.

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A sort of ‘glass half full’ element, I guess.

Finally, Twitter’s also adding new details into the Spaces bar on Android, including additional, scrolling insights into who’s hosting, the topics being discussed, who’s shared a Tweet in the chat and more.

Twitter Spaces info

That could entice more users into the session – or at the least, bring even more attention to the Spaces bar at the top of the app by providing more, bigger info.

Though again, I don’t know. It doesn’t seem like Spaces is really catching on, going on the participant numbers in the Spaces stream. And while the addition of podcasts could be interesting, I don’t see Twitter becoming a key app for audio content, especially as the Clubhouse-led audio trend continues to die down.

But maybe the engagement numbers are better than it seems. I mean, you’d have to assume that they are, given Twitter’s ongoing investment in the functionality – through Twitter CEO Parag Agrawal did note last month, that the company had not hit intermediate milestones on its growth plans, based on its investment in new functionalities like Spaces, Communities and Twitter Blue.

Twitter hasn’t shared specific data, so maybe there’s more to it, and that’s why it’s so keen to push ahead with more Spaces tools. But either way, it’s giving it its best opportunity to succeed, and it’s seemingly not done yet with its Spaces development.

Will that, eventually, result in Spaces becoming a thing? Only time will tell.



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