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How to Detect and Eradicate Bias in Natural Language Processing (NLP)?

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How to Detect and Eradicate Bias in Natural Language Processing (NLP)?


Natural Language Processing (NLP) is one of the main components of artificial intelligence (AI) and machine learning (ML).

Like those two, NLP-powered systems also reinforce certain biases primarily because of the data used for machine learning. The element of bias in NLP systems can be reduced if organizations and AI experts work in coordination with one another for the same.

Natural Language Processing (NLP) systems are highly useful in our day-to-day lives as well as digitized and automated business operations. NLP, a powerful subfield of AI, computer science and linguistics, can be applied in fields as disparate as supply chain management and tourism.

Despite its vast number of use cases, NLP, like AI, has tendencies to reinforce and exploit certain biases present in the underlying data used for NLP-based systems. Even powerful NLP tools such as the mighty GPT-3 show this problem. To understand this better, suppose an NLP tool is used as a resume filtering system in a recruitment campaign conducted by an organization. Biased NLP may exclude women and candidates of color, and only select a certain type of individual (white male, in this example) for employment. Recruitment-related biases, in either NLP or otherwise, can be disastrous for organizations.

As we know, biases are mostly prevalent due to a lack of training datasets and, more importantly, in the case of NLP, because social biases are ever-present in the languages we speak and write. As a result, such biases can surreptitiously enter NLP systems too. To detect and reduce the element of bias in NLP systems, the following ideas can be used:

1. Implement Audits to Track Biases

AI experts need to carry out audits to discover biases—and their magnitude—in data generated from NLP systems. For example, such audits can be highly useful for understanding the underlying biases that social media users show in their posts. Additionally, such audits can also allow concerned officials in public or private agencies to know about text related to racism or other marginalization-fueled speeches on a public platform.

2. Establish AI Model Training Standards

As stated earlier, biases in NLP are mainly caused by the kinds of data that are used in model training. As a result, organizations need to monitor the datasets that are being used for the purpose of NLP model training. If the bias-related elements are removed from AI or NLP models, then the overall bias in NLP systems will also reduce drastically.

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Apart from these, data analysts can also use data security assessments to find if NLP datasets are trained with authentic and valid natural language data and not other, possibly contaminated data. Eliminating bias in NLP systems and models is a seemingly impossible task. However, by adopting intelligent data governance and quality control during the early phases of AI and NLP implementation, it can be reduced up to a great extent.



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TECHNOLOGY

How Businesses Can Automate Root Cause Analysis (RCA) With Machine Learning

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How Businesses Can Automate Root Cause Analysis (RCA) With Machine Learning


In the event of a severe incident for your business, you need to analyze what exactly changed (the root cause) to understand its impact.

Using machine learning for root cause analysis can help identify the event that caused the change quickly and easily.

Things can sometimes go wrong in your business’s daily operations. It can be a minor issue, such as a system outage lasting for a couple of minutes. Or it can be something severe as a cyberattack.

Generally, such events result from a chain of actions that eventually culminate in the event. Identifying the root cause is the best way to solve the issue. But manual root cause analysis takes time and often doesn’t provide the exact cause of a mishap. Using machine learning for root cause analysis can automate the process, helping identify the underlying cause quickly and with higher accuracy.

Power of Machine Learning for Root Cause Analysis

To understand why an issue occurred, you need to identify the root cause. But root cause analysis can often be complex and provide inaccurate results. Using machine learning for root cause analysis helps solve this issue.

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Log Analysis

Using machine learning for root cause analysis can help zero in on the exact location of the problem. You don’t have to scroll through infinite logs to identify which components were impacted and when. The machine learning program can automatically and quickly find the root cause by analyzing a given log data set. 

Moreover, the machine learning program can even predict future incidents as more and more data is available. The program compares real-time data with historical data to predict future outcomes and warns you of any unwanted incident beforehand. This will help improve your incident response, reduce downtime and improve productivity.

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Benefits of Using Machine Learning for Root Cause Analysis

There are many benefits of using machine learning for root cause analysis. It can help teams take the right action at the right time, minimizing your losses. Some of the benefits are discussed below.

Reduces Costs

The cost of solving the issue is reduced as your teams don’t have to guess and work around blind spots. Machine learning tools locate the exact line of code responsible for a performance issue, and your team can start working on fixing it right away.

Saves Time

The time spent fixing the issue is significantly reduced as it helps solve business pain faster by locating the cause quickly and accurately.

Provides Long-Lasting Solutions

Machine learning tools provide a permanent solution for your problems and foster a productive and proactive approach.

Grows Your Business

Using machine learning for root cause analysis helps improve the efficiency and productivity of your organization, which eventually leads to business growth.

 

No system is perfect. Incidents will happen, no matter what. But what you do afterward is in your control. Root cause analysis should be done as soon as possible. Using machine learning for root cause analysis not only improves your incident response, but over time, it can also help prevent incidents from happening in the first place.



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