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Why Now is the Time for Cloud Call Center Software

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Why Now is the Time for Cloud Call Center Software

Cloud call center solutions are on the rise, but conventional call centers are unsure if they’re worth it.

Are cloud call centers reliable enough? Are they even effective for seamless communications? Do cloud call center programs come with a steep learning curve? 

Above are the most typical questions traditional call center operators ask when switching to a cloud-based call center. 

So, really, is it worth moving to a cloud call center software for your business? That we’ll find out in this guide. Let’s dive in. 

What is Cloud Call Center Software?

Before exploring cloud call center software, let’s understand what a cloud call center is. 

Simply put, a cloud call center operates on the internet. Unlike traditional call centers, cloud calling systems rely on the internet to enable communications with customers. Internet technology enables them to use various advanced calling features to make the most of their customer calls and texts. 

With that out of the way, a call center software is a program used to operate an internet-based call center. It provides a user interface for you and your support agents to access and maintain call center operations. For instance, your agents can use it to attend incoming calls, make outbound calls, and alternate calling queues. 

Why It’s Time to Switch to a Cloud Call Center Software

Below are the top reasons a cloud call center software is preferable for your business in this era. 

Automate Your Customer Calls

Customers hate it when they must wait for a busy agent to answer them. But the cloud call center software nowadays offers many effective features, so customer calls are answered immediately. For instance, these programs offer the automated response feature that plays a pre-recorded message, so your agents don’t have to repeat themselves. 

Suppose a customer wishes to know your business timings or location. In such a case, running a pre-recorded message that answers their question is the best time-saving solution. Also, the cloud call center programs let you set certain keys for certain pre-recorded messages. For instance, the customer may dial one if they only want to know about your timing or location. 

Easy to Scale

Whether you’re a business yourself or provide call center services to businesses, you can scale your call center fast with a cloud-based program. 

Such a program will allow hiring calling agents for your call center online. Plus, you can hire agents on small contracts, so you don’t have to provide insurance and other employee benefits. It becomes very easy to take your call center to the next level by onboarding more talent. 

Self-Support Options

Most cloud call center programs let you set up self-support options for the convenience of your customers. For instance, you can set your call system to play a pre-recorded message when a customer calls, guiding them to dial a particular digit for a certain action. 

If they wish to know basic information like your business timings or location, they may press the said button and listen to a pre-recorded message that answers their question. But if they want to talk to a live support agent, they can dial the required digit to connect to a representative. This helps maintain a small and easy-to-manage call queue at your call center. 

Low Overhead Costs

Cloud call center programs help greatly reduce your operational costs. First and foremost, they allow you and your agents to work remotely to overcome the hefty office rent and associated utility costs. Further, you can hire talent for your call center per project, so you don’t have to pay your team even when they’re not adding value to the business. 

On top of that, a cloud call center lets you hire support agents from anywhere in the world to find a suitable blend of skills you need. Working remotely will cut down your hefty equipment costs. Overall, using a cloud call center program can help increase your call center profitability by leaps and bounds. 

Support for Omnichannel Communication

As more customers are using social media platforms to reach businesses, your support center needs to provide omnichannel support

Generally speaking, the cloud call center programs let you integrate popular social media apps like WhatsApp, Facebook, and Twitter to manage all your support services from one dashboard. Such a program may also allow exchanging SMS messages with your customers using its interface. 

Final Words

With the world going digital, call centers need to digitize and automate their services to provide a good user experience to their customers. By using an effective cloud call center program, they can automate their incoming customer calls, so all calls are answered. If you want to make the most from your call center, move to a cloud call center software today!


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How Technology is Improving Pet Health

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How Technology is Improving Pet Health

An increasing number of people are taking up pet ownership. And why not?

Pets offer loyal companionship to humans and can even provide many health benefits. According to a recent market analysis, pet ownership increased from 56% to 68% of households in the past 30 years.

Pets are part of your family, and you want to keep them healthy and happy. But it can be challenging to determine your pet’s best approach. Fortunately, plenty of innovative technology-based solutions available today make it easier than ever to keep tabs on your four-legged furball’s well-being.

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Wearables

Wearables are becoming more common in the pet industry as they can provide a wealth of information about your dog. These devices can monitor a pet’s health and activity levels, including heart rate, body temperature, and location. They can also track daily activities such as walks or playtime with other dogs.

The biggest draw of wearables is how much data they collect on each animal and how quickly they send that data back to owners so they know what’s happening at all times. This can help with many things, but the best advantage of wearables is that owners can track their pets’ location.

According to a recent NCBI study, around 3% of cat and dog pets are lost annually. Wearables can use radiofrequency technology to communicate the pet’s current location through radio waves. This can help reduce the number of lost pets.

Online Pet Medication and Grooming Accessories Stores

Online pet medication and grooming accessories stores are increasingly important in helping pet owners care for their furry friends. These stores offer a wide variety of pet care products, from medications and supplements to grooming supplies. This makes it easier for pet owners to find the items they need to keep their pets healthy and happy.

Additionally, these stores often offer discounts and free shipping, making it more affordable for pet owners to purchase the necessary items. With the help of these stores, pet owners can easily access the products they need to keep their pets healthy and happy.

For instance, allergies and allergy-related pruritus are common problems in pets. However, you can now easily purchase medication like Zyrtec for keeping allergies at bay. Additionally, you can also learn about Zyrtec through online resources. 

For example, if your cat has allergy irritation and you want to give Zyrtec but don’t know how much, you can read about the Zyrtec for cats dosage. This will let you administer the right dosage of Zyrtec and help with quick treatment.

Smart Collars

Smart collars are a technology that’s been around for a while, but they’ve recently been making their way into the pet world. These devices can track your pet’s activity and location, alert you when it’s in danger, help administer medication to your furry companion, and more.

Smart collars aren’t just for dogs. Some cats also wear them. They work similarly to GPS-enabled collars on people. They can calculate how much exercise your cat gets each day by measuring the distance traveled and time spent moving around. This information is then transmitted back to the owner via smartphone or tablet app so that he or she knows precisely where their kitty has been spending his time.

Pet Medical Records Platforms

If you’re a pet owner, your veterinarian has likely recommended keeping a medical record of your furry friend. This can be anything from an ultrasound or x-ray image to their blood pressure and weight or even just basic information about their day-to-day health needs.

Pet medical records are stored in the cloud, meaning they’re accessible from anywhere with an internet connection and can be accessed through mobile apps or web browsers. Some platforms are specific to particular hospitals. Others allow users to share information between different vets’ offices.

It’s important to note that some platforms use “secure storage,” which means only authorized people have access rights to them. Other ones don’t require any special permissions at all. The latter option might make sense if you live somewhere where there aren’t many veterinary practices nearby yet but still want access whenever needed afterward.

Many such platforms are being created for pet healthcare. For instance, Vedi is one such platform. It is similar to the Federal government’s My Health Record database. The My Health Record database records human health data, and Vedi will record pet health data. According to Startup Daily, the platform raised $3 million in funding to go global in 2023.

Pet-Specific Apps

Pet-specific apps can help you find a vet, track your pet’s health, and manage your pet’s medications. For example, if you’re interested in finding a new home for your pet as soon as possible, several websites offer homes for sale or rent near your home.

In addition to vet search engines and pet accommodations sites, there are also apps designed specifically for this purpose. If the idea of having an app on your phone sounds too much like work, consider downloading one that will help simplify finding a new home for your furry friend and maybe even make things easier than calling around and asking questions.

Veterinary Telehealth

Veterinary telehealth is a technology that allows you to consult with your vet remotely using the internet. This can be used to diagnose and treat your pet’s health issues, as well as general wellness checks and vaccinations.

While this technology has been available for some time now, it’s still not widely used by pet owners who can’t regularly travel to their veterinarian. Vet telehealth also allows vets around the world to offer remote consultations with one another via video chat or phone call.

Finally, vet telehealth could be particularly useful when treating sick pets who need hospitalization or long-term care, such as chemotherapy treatments or radiation therapy sessions.

Pet Cams

Several types of pet cams are available in the market, but they all have one thing, they help you keep tabs on your dog or cat.

  • A security camera is a good option if you have trouble keeping track of your pet alone at home. It will record everything around the house when you aren’t there so that if something happens while they’re out, you’ll be able to see what happened and whether or not it was an accident or something more serious.

  • A health monitor can help detect illnesses early on, especially kidney failure, heart disease, and thyroid issues that could cause serious health problems later down the line if left undetected for too long before treatment begins.

The demand for pet cameras is growing. According to a market analysis by Future Market Insights, the pet surveillance cameras market is expected to grow at a CAGR of 5.5% between 2022 and 2032 to reach $93.5 million by 2032.

Conclusion

Technological advancements allow you to monitor your pet’s health and well-being. These advances in technology have helped people better understand the needs of their pets, as well as provided solutions to common problems.

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Zero Trust Cybersecurity-Focused Leadership in the Digital Era

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Zero Trust Cybersecurity-Focused Leadership in the Digital Era

Zero trust cybersecurity is increasingly being adopted as a way to improve cybersecurity in organizations of all sizes and industries.

Source: Beyond ID

The impact of cybercrimes is expected to increase exponentially by 2025 and reach an estimated $10.5T. In CY 2022 cybersecurity breaches had a global economic impact evaluated at $6T and the average cost reported per cybersecurity breach was $4.35M. Investors have recognized the need and potential of this mega-industry which is equivalent to a nation’s GDP and larger than most country’s GDPs. We have witnessed an increase in venture capital , private equity and overall mergers and acquisitions, as well as a vibrant startup ecosystem offering a complex range of cyber-defense solutions.

Zero-trust cybersecurity is a security model that assumes that any network, device, or user may be compromised and therefore requires authentication and authorization for access to resources. As outlined by the World Economic Forum (WEF) there is an urgency for governments and business leaders to adopt zero trust cybersecurity in this current global economic and socio-political environment. 

The zero-trust approach that encourages us to “never trust and always verify” can help restore digital trust by limiting access to sensitive information and systems to only those who have been verified and authorized, reducing the risk of unauthorized access or data breaches. Additionally, it can also help organizations comply with regulatory requirements and industry standards for data security.

The principles that define a zero-trust architecture are:

  • All data and services are resources 

  • All communications is secured regardless location 

  • Access to enterprise resources is session based 

  • Access to resources is determined dynamically

  • Continuous security posture monitoring

  • Strict authorization and access enforcement 

  • Continuous data collection & enforcement enhancements 

  • Integration with enterprise detection & response 

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Source: Paloalto

Investing in zero trust cybersecurity can include a variety of different technology solutions and services. Some common investments that organizations may make to implement a zero-trust model include:

  • Identity and access management (IAM) solutions: These solutions can be used to verify the identity of users and devices and control access to resources based on predefined policies.

  • Multi-factor authentication (MFA) solutions: These solutions can be used to add an additional layer of security by requiring users to provide multiple forms of authentication before accessing resources.

  • Network segmentation solutions: These solutions can be used to segment networks and isolate sensitive data and systems from the rest of the network.

  • Endpoint security solutions: These solutions can be used to protect endpoint devices such as laptops and mobile devices from malware and other threats.

  • Cloud security solutions: These solutions can be used to secure cloud environments and protect data and systems that are hosted in the cloud.

  • Security information and event management (SIEM) solutions: These solutions can be used to monitor and analyze security-related data from various sources to detect and respond to threats.

  • Professional services: Organizations can also invest in professional services such as security assessments, penetration testing, and incident response planning to help identify vulnerabilities and develop a robust security strategy.

The zero-trust cybersecurity investment size and type will depend on the specific needs and requirements of the organization, the size of the organization, as well as the organization’s technological maturity, risk tolerance and results of a robust feasibility analysis.

The impact of zero-trust cybersecurity can vary depending on the specific industry sector and the types of data or systems that are being protected. Examples of implementing a zero-trust model in various industries include:

Zero-trust cybersecurity architecture, as outlined by the National Institute of Standards and Technology NIST can have a profound impact on data governance, as it can help to secure sensitive data and systems in various industries by verifying the identity of users and devices, and by limiting access to resources based on predefined policies related to regulatory guidelines or specific business rules.

However, there are numerous challenges encountered when deploying zero-trust cybersecurity, such as cost, interoperability, alignment with other enterprise strategic priorities, harmonization with ethics and risk programs, etc.

What can C-suite leaders do to be better prepared for success when planning a zero trust strategy? They can focus on creating a culture of cyber-resilience, which translates into increasing cyber-literacy and cyber-fluency for the general enterprise workforce, and optimize ( via upskilling and reskilling) cyber-specific skills for their technical team. The workforce management efforts should be complemented with a proactive digital ethics program deployment and an honest SWAT assessment in the face of increasing sophistication of cyber-attacks globally. Performing a robust FMEA analysis is an imperative for companies that wish to retain or gain competitive advantage. Evaluating and examining existing internal enterprise cyber-capabilities, versus the option to forge strategic partnerships or perhaps scout out for a potential cyber-acquisition should also be on the agenda. The design and deployment of cyber-metrics is a crucial step that requires alignment with other financial, operational and ethics enterprise dashboard metrics. Last, but certainly not least, forward thinking leaders must embed innovation and continuously improve their cyber-defense program to dynamically adjust to the rapidly evolving cyber landscape.

Futurists envision cyber-resilient programs that will most likely include satellite internet, human-computer interfaces, cyber-digital twins, quantum technology, federated learning, etc.

Globalists and ESG-conscious leaders are hoping that our transition to the next iterations of the world wide web, such as web 3.0 and web 4.0 will have state of the art cyber-defense programs and will align with both the UN SDG 2030, as well as with the net-zero UN 2050 agendas.

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How Do I Blur the Background of a Picture on My Phone?

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How Do I Blur the Background of a Picture on My Phone?

Accidentally blurred photos are the worst kind of photos to see.

But there are many good reasons why blurring an image on purpose might be a good thing. Pins, articles, and ads for the holiday season now all have the same cool blurred background as a defining feature. To blur the background of a picture, check out https://create.vista.com/features/blur/ today.

Blurring the background makes the foreground stand out more, which can be creative. With the right app, blurring photos is a breeze on both iOS and Android devices. Try using a blurred photo as the background for your next ad layout and see how the focal point of the ad is brought into sharp focus. 

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1. Select a Picture

Selecting a template allows you to selectively blur any photo components. You can use your own photo or image by uploading it and then selecting it with the mouse.

2. Find the Filters

The filters tab in the editing panel reveals a wide variety of cool effects for your photos. To blur an image, you’ll need to look down and drag the Blur slider.

3. Combine Tools

The online picture editor VistaCreate has so many cool features. Use blurring and transparency to make layers of airiness in your images, perhaps? Or, you might utilize fuzzy images to fill in the blanks between your letters. You get to decide.

4. Refresh and Renew

The standard practice of blurring the background of a photograph serves as a decent jumping-off point, but you should go further than that. Make your films, images, and text fit nicely with your chosen background by using elements from different VistaCreate projects.

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Blurring the background in a photo editor helps make your digital content more presentable and functional. You may use a blur picture editor strategically to improve the user experience by, for example, clearing the area surrounding your calls to action and other touch points. Use a blur effect to unlock the potential of your ideas right now.

Select Your Focal Area

Select the subject you wish to focus attention away from when using an online blur backdrop function. You can pick an icon or illustration from our free graphic design library. Our skilled designers have created all of the elements, and they fit perfectly into the VistaCreate layouts.

Publish It

Making a content brandbook that includes photo-blurred backdrop templates is a fun and cheap method to give your content or your client’s content a distinct visual style. Using VistaCreate’s streamlined interface for file sharing, you can easily distribute PDF links to your staff.

Test Out the Blurring Effect’s Range

When blurring a photo online, it’s important to pay attention to the finer points of the composition. Reduce the blur to half if there are important details you want to keep visible.

Adjust Sharpness

Blur is a versatile effect that designers use to make two images look the same amount of sharp. When photographs of varying resolutions need to look more uniform, a slight blurring effect can help. That is now the free professional option for making photo collages.

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To Blur an Image, Use the Circular Blur Function

You may achieve background blur and depth of field in your photographs by using the circular blur tool. The blur’s size and strength are both adjustable. The blurring region can be modified by sliding the circular indicator. The circular blur picture tool gives you the freedom to choose the degree of blur you want for your photos. For amateurs and professional photographers alike, the process is simple.

Blur the Background of a Photo with the Linear Blur Tool

Use the linear blur tool to draw attention to a horizontal area of your image. With the rotate button, you may change the horizontal orientation, and with a drag, you can alter the size of the highlighted section. Even with this setting, you can modify the blur radius to suit your needs. This program makes it easy to blur the background of a picture and add other artistic effects.

Blurring the background like a pro is possible with just about every smartphone these days. There is no need for a high-tech camera. 

 

Instagram’s Stories camera trick, the portrait mode on your own phone, or third-party software can all be used to add a blur effect. So there’s no reason you can’t produce high-quality, professional-looking photographs from the comfort of your own phone.

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