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Salesforce CEO: AI Agents Could Replace Hiring Gig Workers

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Salesforce CEO: AI Agents Could Replace Hiring Gig Workers

For $2 a conversation, a new AI agent from Salesforce can answer questions from customers and schedule meetings — without a human being needed for oversight.

The AI agent technology, which Salesforce announced earlier this week at its annual Dreamforce event, has the potential to disrupt jobs currently held by human workers. Nearly three million people were employed as customer service representatives in 2022, with the majority (66%) being women, according to Data USA.

Related: Worried About AI Stealing Your Job? A New Report Calls These 10 Careers ‘AI-Proof’

Salesforce knows that its new technology carries the power to replace what could have been human hires. Salesforce CEO Marc Benioff said on Tuesday that the new AI agents allow companies to forgo hiring new employees or “gig workers” in more hectic periods of time, per Bloomberg.

“We want to get a billion agents with our customers in the next 12 months,” Benioff said.

Salesforce CEO Marc Benioff. Photo by Justin Sullivan/Getty Images

Adopting a hiring freeze, and then tasking AI with filling in the gaps, is a strategy being used by other companies like “buy now, pay later” payments firm Klarna.

One year ago, Klarna simply decided not to hire — not even replacements for people who left. Departing employees and an AI-induced hiring freeze have cut Klarna down from the 5,000-person workforce it was last year to the 3,800 people it had as of late August, without any layoffs.

Related: AI Is Impacting Jobs. Here Are the Gigs Affected the Most, According to an Analysis of 5 Million Upwork Postings

In late August, Klarna CEO Sebastian Siemiatkowski told The Financial Times that the company wants to get its workforce down to 2,000 employees within the next few years with this approach.

“Not only can we do more with less, but we can do much more with less,” he told the Financial Times.

Klarna isn’t the only company using AI to automate tasks that humans once did. Within the next year, three in five large companies in the U.S. intend to use AI for everything from financial reporting to marketing campaigns, according to a June study from Duke University.

Goldman Sachs estimates that AI could replace or impact 300 million jobs by 2030, affecting writing, translation, and customer service gigs.

Related: JPMorgan Says Its AI Cash Flow Software Cut Human Work By Almost 90%

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CEO Shares Her Playbook for Continuous Growth

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CEO Shares Her Playbook for Continuous Growth

Opinions expressed by Entrepreneur contributors are their own.

In the competitive world of tech, Amanda Lannert, CEO of Jellyvision, stands out not only for her unconventional career path but also for her dynamic leadership style. Under her guidance, Jellyvision has evolved from a gaming and digital agency into an HR tech company that now serves 25% of Fortune 500 companies. Despite the success, Lannert’s leadership mantra remains rooted in constant improvement. As she puts it, “There is nothing at Jellyvision that can’t be improved. There is nothing about me that can’t be improved. So, where do we want to get started?”

Related: Inside a Sport Marketing Giant’s Playbook for Connecting Big Brands With Rabid Fans

Lannert’s journey with Jellyvision began in 2000 when the company was navigating a rapidly changing tech landscape. With little prior experience in technology and gaming, Lannert initially joined Jellyvision hoping to learn and contribute. However, her adaptability and problem-solving skills led her to the role of CEO.

Her story exemplifies the importance of being open to change and willing to pivot when faced with new challenges. One of her key pieces of advice for leaders is to recognize that, “The world is full of change. There is no more stability. You might as well do what you love with people you like and respect.”

A pivotal moment in Jellyvision’s transformation was the shift from creating CD-ROM-based games to developing interactive educational software. As Lannert explained, this move was guided by the desire to engage and educate users on complicated subjects like health benefits—a space often neglected in terms of user-centric design. Today, Jellyvision’s flagship product, ALEX, uses engaging, personalized interactions to help employees understand and choose their benefits, a process that can save companies significant costs and boost employee satisfaction.

Related: How Military Service Taught the CEO of Arc’teryx to Lead with Precision and Passion

Lannert’s approach to leadership is both refreshing and grounded in authenticity. She emphasizes the need for transparency and integrity in business dealings. “You can do a bad deal with good people, but you can’t do a good deal with bad people,” she shared, highlighting the value she places on character over profit. For aspiring leaders, Lannert suggests focusing on surrounding yourself with individuals who will challenge you and offer truthful feedback. “Find someone who loves you and will tell you the truth,” she advises.

Ultimately, Lannert stresses that a company’s success is built on its people. “Jellyvision is just a business that was, is, and always will be only as good as the people that we have,” she says. Creating a culture of openness and creativity is central to her leadership strategy. Lannert encourages other CEOs to embrace change and never settle for mediocrity. Her willingness to adapt, paired with her belief that everyone has room for improvement, sets a powerful example for leaders looking to drive growth and innovation in their own organizations.

Related: How This Latina CEO Created the Fastest-Growing Hispanic Media Company in the U.S.

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Track Hurricanes and More Like a Pro for Life

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Track Hurricanes and More Like a Pro for Life

Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

As weather patterns become increasingly unpredictable, staying informed and prepared is more important than ever—especially for business professionals managing deadlines, meetings, and travel plans. Weather Hi-Def Radar Storm Watch Plus is a high-definition weather radar app that gives you real-time updates, precise alerts, and future forecasting.

With a 4.6-star rating and over 75,000 reviews on the App Store, this app has earned its reputation as a reliable tool for staying on top of the elements. And now, through October 27, you can grab a lifetime subscription for just $29.97 (reg. $199)—the best price available online.

Whether you’re tracking incoming hurricanes like Helene and Milton or just trying to stay dry during a surprise rainstorm on your vacation, this app gives you the real-time data and notifications you need to stay safe and make informed decisions.

With Weather Hi-Def Radar, you’re not just looking at a forecast—you’re seeing it happen live. This app provides real-time radar images and future animations so you can track the development of storms, temperature changes, and precipitation as they unfold.

Get instant alerts when lightning strikes or precipitation is detected near you, keeping you ahead of any storm. Whether at the office, on the road, or working remotely, knowing when to expect a downpour or thunderstorm allows you to plan accordingly. You can also track dangerous weather conditions like tornadoes, hurricanes, wildfires, and even earthquakes with customizable notifications sent directly to your device.

The app also provides various weather layers, including cloud cover, temperature, wind speed, water surface temperatures, and more. These detailed overlays give you an in-depth understanding of current and future weather conditions, making this tool invaluable for professionals who need precision forecasting.

You can save multiple locations, so whether you need to check the weather for your home, your office, a client’s location, or your weekend getaway spot, you can do it all from one app.

Don’t miss this terrific price on a lifetime of weather preparedness with the Weather Hi-Def Radar Storm Watch Plus app for just $29.97 (reg. $199) through October 27.

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Expand Your Global Reach With Babbel, on Sale for More Than 60% Off

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Expand Your Global Reach With Babbel, on Sale for More Than 60% Off

Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

Want to break language barriers and expand your business network? Babbel’s lifetime subscription has you covered with access to 14 languages, perfect for anyone looking to boost their business communication.

With no recurring fees, you’ll pay $179.97 (sale ending October 20) for a resource that sticks with you for life, helping you build relationships and navigate new markets with confidence.

Babbel offers bite-size lessons that fit right into your schedule. Each session takes about 10 to 15 minutes, making it easy to squeeze in language-learning between meetings or on your commute. And with its speech-recognition technology, Babbel gives instant feedback on your pronunciation, so you’re prepared to speak like a pro when connecting with international clients.

From Spanish and French to less commonly studied languages like Turkish, Babbel’s got you covered. The short, interactive lessons focus on practical conversation, so you’re learning words and phrases that you can actually use in real business situations. Plus, Babbel’s course content is updated regularly, meaning you’ll always have access to fresh lessons and content as your skills grow.

With Babbel, you’re not just picking up phrases; you’re gaining tools to communicate effectively across cultures. Not to mention, it’s a one-time investment that pays off for years to come.

Get ready to take your business skills global with a lifetime subscription to Babbel Language Learning for $179.97 until October 20 at 11:59 p.m. Pacific.

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