7 common Facebook Messenger problems and how to fix them
Facebook Messenger is one of the best communication apps available. It’s the de facto choice for Facebook users to stay in touch with friends and family. While Facebook offers feature-rich Messenger apps on iPhone and the top budget Android phones, those apps aren’t void of issues. You can always move to another platform when Facebook Messenger starts acting up. But your Facebook friends may not be available on an alternative instant messaging app. Instead, use the steps and troubleshooting tricks below to fix common Facebook Messenger problems.
1 Can’t log in to Facebook Messenger
If you’re logged in to one of the Facebook apps, such as Instagram, Messenger automatically detects it and lets you log in with a single tap. But other times, you must sign in with your Facebook account details. If you face login issues on Messenger, try the tricks below.
Look for spelling errors on the login screen
Double-check your Facebook email address and password. Tap the eye button to glance over the password.
Reset your Facebook password
If you forget your Facebook account password, reset it instead of taking multiple guesses. Tap the Forgot Password option at the bottom and use your email or phone number to complete the password reset process. Once you add a strong password to your Facebook account, save it in one of the top password managers to avoid the same situation.
You can now open Messenger and log in with the latest account details.
Update the Facebook Messenger mobile app
An outdated Messenger app on your iPhone or Android phone can cause issues with account authentication. Facebook regularly releases Messenger updates to add new features and fix bugs. You can open the Google Play Store or App Store to update Messenger to the latest version.
2 Messages aren’t sending on Facebook Messenger
Facebook Messenger not sending messages defeats the purpose of using an IM (instant messaging) app. Try the tricks below to send messages on Messenger without any problems.
Check your phone’s network connection
You should first ensure an active internet connection on your phone. You can also reset network settings on your phone to fix common glitches. If the issue persists, enable and disable the Airplane mode.
Android users can swipe down from the homescreen to toggle on the Airplane mode. iPhone users need to open the Control Center from the upper-right corner to access the same.
Disable Facebook Messenger’s data saver mode
An active data saver mode in Messenger for Android can be the major factor behind the app not sending messages.
-
Open Messenger on Android and tap the
hamburger menu
at the top. -
Select the
Settings
gear.
-
Open
Data Saver
. -
Disable the
Data Saver
mode.
Enable mobile data permissions for Messenger on your iPhone or iPad
Did you disable the mobile data permission for Messenger on iPhone? Messenger can’t send or receive messages until you connect your iPhone to a Wi-Fi network.
-
Open Settings on your iPhone and scroll to
Messenger
. -
Enable the
Mobile Data
toggle.
Check Facebook Messenger’s status (and Meta’s too!)
You can’t send messages on Messenger when Facebook servers face an outage. You can head to Downdetector.com and search for Messenger to confirm the same.
When you search for someone on Messenger, Facebook tries to find the person on the friends list, mutual friends list, and Instagram. Here are the possibilities if you still can’t find the person on Messenger:
- The person blocked you on Facebook.
- Facebook banned the person’s account.
- The person deleted or deactivated the account.
4 The Facebook Messenger app crashes
Does Facebook Messenger frequently crash on your Android phone or iPhone? Try the tricks below.
Restart the app Messenger
Facebook Messenger may crash due to insufficient RAM. You should close other apps on your phone and restart Messenger.
- Swipe up and hold to open the Recent Apps (Multitasking) menu.
- Swipe up on Messenger to completely close it.
-
Open Messenger and start using it without any problem.
Force close Facebook Messenger on Android
You can force close Messenger to troubleshoot common misbehaves.
- Long-tap the Messenger app icon and open the app info menu.
-
Select
Force stop
and open the app again.
Make sure you have enough storage on your Android or iPhone
Insufficient space on your phone may be the major factor behind Messenger’s crashing issue. You can read our dedicated post to free up storage on your Android phone.
Clear the Messenger cache
A corrupt Messenger cache also leads to crashing issues. Here’s how to fix the problem on the iOS and Android apps
- Open the Messenger app info menu (check the steps above).
-
Select
Storage & cache
and
clear cache
from the following menu.
If you use iOS 16, you’ll need to offload the app to clear the cache and reinstall it. Your data isn’t lost during this process, though you may want to back up your phone to iCloud.
-
Open the
Settings
app. -
Select
General,
followed by
iPhone Storage. -
Find and select the
Facebook Messenger
app. -
Tap
Offload App.
If you use iOS and your iPhone or iPad is running slow, you can also offload all the apps you rarely use. After tapping the iPhone Storage icon, enable the Offload Unused Apps option. Again, this process only removes the app; your data will not be deleted.
5 Facebook Messenger notifications don’t work
You should enable notification permission for Messenger to receive instant alerts.
Allow notifications on iOS
- Open Messenger in iPhone Settings (check the steps above).
-
Select
Notifications
.
-
Enable the permission.
Turn on Messenger notifications on Android
- Head to the Messenger app info menu (refer to the steps above).
-
Select
Notifications
. -
Turn on notification permission for relevant categories.
You should also disable Do Not Disturb mode on your Android and iPhone. If you still face issues with Messenger or other app notifications, read our dedicated guide to fix common notification problems on Android.
6 Messages have disappeared
Did you or your little one accidentally delete a conversation on Messenger? There isn’t a way to retrieve such messages. If you have archived conversations, the messages disappear from the main screen. Here’s how to unarchive them.
-
Open the
hamburger menu
in Messenger. -
Tap
Archive
. -
Long-tap a chat and select
Unarchive
.
7 Can’t see stories in Messenger
Facebook automatically deletes stories after 24 hours. If you can’t see someone’s recently uploaded story, the person may have hidden the story from you.
If you have muted stories from several people, unmute them using the steps below and check their stories on Messenger.
- Open Messenger Settings (check the steps above).
-
Scroll to
Privacy & safety
. -
Select
Story controls
.
-
Open
Stories you’ve muted
. -
Unmute your friends, and their stories should appear on Messenger.
Enjoy a flawless Facebook Messenger experience
If you use Facebook Messenger to share confidential media or messages, we recommend enabling two-factor authentication for your Facebook account. You can read our dedicated guide to add an extra layer of security to your Facebook account.
Facebook Faces Yet Another Outage: Platform Encounters Technical Issues Again
Uppdated: It seems that today’s issues with Facebook haven’t affected as many users as the last time. A smaller group of people appears to be impacted this time around, which is a relief compared to the larger incident before. Nevertheless, it’s still frustrating for those affected, and hopefully, the issues will be resolved soon by the Facebook team.
Facebook had another problem today (March 20, 2024). According to Downdetector, a website that shows when other websites are not working, many people had trouble using Facebook.
This isn’t the first time Facebook has had issues. Just a little while ago, there was another problem that stopped people from using the site. Today, when people tried to use Facebook, it didn’t work like it should. People couldn’t see their friends’ posts, and sometimes the website wouldn’t even load.
Downdetector, which watches out for problems on websites, showed that lots of people were having trouble with Facebook. People from all over the world said they couldn’t use the site, and they were not happy about it.
When websites like Facebook have problems, it affects a lot of people. It’s not just about not being able to see posts or chat with friends. It can also impact businesses that use Facebook to reach customers.
Since Facebook owns Messenger and Instagram, the problems with Facebook also meant that people had trouble using these apps. It made the situation even more frustrating for many users, who rely on these apps to stay connected with others.
During this recent problem, one thing is obvious: the internet is always changing, and even big websites like Facebook can have problems. While people wait for Facebook to fix the issue, it shows us how easily things online can go wrong. It’s a good reminder that we should have backup plans for staying connected online, just in case something like this happens again.
Christian family goes in hiding after being cleared of blasphemy
LAHORE, Pakistan — A court in Pakistan granted bail to a Christian falsely charged with blasphemy, but he and his family have separated and gone into hiding amid threats to their lives, sources said.
Haroon Shahzad, 45, was released from Sargodha District Jail on Nov. 15, said his attorney, Aneeqa Maria. Shahzad was charged with blasphemy on June 30 after posting Bible verses on Facebook that infuriated Muslims, causing dozens of Christian families in Chak 49 Shumaali, near Sargodha in Punjab Province, to flee their homes.
Lahore High Court Judge Ali Baqir Najfi granted bail on Nov. 6, but the decision and his release on Nov. 15 were not made public until now due to security fears for his life, Maria said.
Shahzad told Morning Star News by telephone from an undisclosed location that the false accusation has changed his family’s lives forever.
“My family has been on the run from the time I was implicated in this false charge and arrested by the police under mob pressure,” Shahzad told Morning Star News. “My eldest daughter had just started her second year in college, but it’s been more than four months now that she hasn’t been able to return to her institution. My other children are also unable to resume their education as my family is compelled to change their location after 15-20 days as a security precaution.”
Though he was not tortured during incarceration, he said, the pain of being away from his family and thinking about their well-being and safety gave him countless sleepless nights.
“All of this is due to the fact that the complainant, Imran Ladhar, has widely shared my photo on social media and declared me liable for death for alleged blasphemy,” he said in a choked voice. “As soon as Ladhar heard about my bail, he and his accomplices started gathering people in the village and incited them against me and my family. He’s trying his best to ensure that we are never able to go back to the village.”
Shahzad has met with his family only once since his release on bail, and they are unable to return to their village in the foreseeable future, he said.
“We are not together,” he told Morning Star News. “They are living at a relative’s house while I’m taking refuge elsewhere. I don’t know when this agonizing situation will come to an end.”
The Christian said the complainant, said to be a member of Islamist extremist party Tehreek-e-Labbaik Pakistan and also allegedly connected with banned terrorist group Lashkar-e-Jhangvi, filed the charge because of a grudge. Shahzad said he and his family had obtained valuable government land and allotted it for construction of a church building, and Ladhar and others had filed multiple cases against the allotment and lost all of them after a four-year legal battle.
“Another probable reason for Ladhar’s jealousy could be that we were financially better off than most Christian families of the village,” he said. “I was running a successful paint business in Sargodha city, but that too has shut down due to this case.”
Regarding the social media post, Shahzad said he had no intention of hurting Muslim sentiments by sharing the biblical verse on his Facebook page.
“I posted the verse a week before Eid Al Adha [Feast of the Sacrifice] but I had no idea that it would be used to target me and my family,” he said. “In fact, when I came to know that Ladhar was provoking the villagers against me, I deleted the post and decided to meet the village elders to explain my position.”
The village elders were already influenced by Ladhar and refused to listen to him, Shahzad said.
“I was left with no option but to flee the village when I heard that Ladhar was amassing a mob to attack me,” he said.
Shahzad pleaded with government authorities for justice, saying he should not be punished for sharing a verse from the Bible that in no way constituted blasphemy.
Similar to other cases
Shahzad’s attorney, Maria, told Morning Star News that events in Shahzad’s case were similar to other blasphemy cases filed against Christians.
“Defective investigation, mala fide on the part of the police and complainant, violent protests against the accused persons and threats to them and their families, forcing their displacement from their ancestral areas, have become hallmarks of all blasphemy allegations in Pakistan,” said Maria, head of The Voice Society, a Christian paralegal organization.
She said that the case filed against Shahzad was gross violation of Section 196 of the Criminal Procedure Code (CrPC), which states that police cannot register a case under the Section 295-A blasphemy statute against a private citizen without the approval of the provincial government or federal agencies.
Maria added that Shahzad and his family have continued to suffer even though there was no evidence of blasphemy.
“The social stigma attached with a blasphemy accusation will likely have a long-lasting impact on their lives, whereas his accuser, Imran Ladhar, would not have to face any consequence of his false accusation,” she said.
The judge who granted bail noted that Shahzad was charged with blasphemy under Section 295-A, which is a non-cognizable offense, and Section 298, which is bailable. The judge also noted that police had not submitted the forensic report of Shahzad’s cell phone and said evidence was required to prove that the social media was blasphemous, according to Maria.
Bail was set at 100,000 Pakistani rupees (US $350) and two personal sureties, and the judge ordered police to further investigate, she said.
Shahzad, a paint contractor, on June 29 posted on his Facebook page 1 Cor. 10:18-21 regarding food sacrificed to idols, as Muslims were beginning the four-day festival of Eid al-Adha, which involves slaughtering an animal and sharing the meat.
A Muslim villager took a screenshot of the post, sent it to local social media groups and accused Shahzad of likening Muslims to pagans and disrespecting the Abrahamic tradition of animal sacrifice.
Though Shahzad made no comment in the post, inflammatory or otherwise, the situation became tense after Friday prayers when announcements were made from mosque loudspeakers telling people to gather for a protest, family sources previously told Morning Star News.
Fearing violence as mobs grew in the village, most Christian families fled their homes, leaving everything behind.
In a bid to restore order, the police registered a case against Shahzad under Sections 295-A and 298. Section 295-A relates to “deliberate and malicious acts intended to outrage religious feelings of any class by insulting its religion or religious beliefs” and is punishable with imprisonment of up to 10 years and fine, or both. Section 298 prescribes up to one year in prison and a fine, or both, for hurting religious sentiments.
Pakistan ranked seventh on Open Doors’ 2023 World Watch List of the most difficult places to be a Christian, up from eighth the previous year.
Morning Star News is the only independent news service focusing exclusively on the persecution of Christians. The nonprofit’s mission is to provide complete, reliable, even-handed news in order to empower those in the free world to help persecuted Christians, and to encourage persecuted Christians by informing them that they are not alone in their suffering.
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