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9 Email Marketing Best Practices for 2020

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9 Email Marketing Best Practices for 2020

Everybody might be talking about witty tweets, quick-tip videos, and memorable memes – but there’s one marketing tool that remains powerful after all these years: emails.

But an effective email marketing strategy in the 2000s may not work in 2019 anymore. Chances are, direct sales offers sent to inboxes will be marked as spam, and forever left unopened. In March 2019, spam messages accounted for 56% of global email traffic. The challenge, then, is to develop email campaigns that are as appealing and informative as other marketing tools which are more heavily consumed in this age of social media and apps.

Times have changed, and so have email marketing trends – and as such, you need to know what works and what doesn’t. Here’s a roundup of twelve effective email marketing tactics that you should be aware of heading into 2020.

1. Truly connect with your audience 

At one point in your online life, you may have received tons of offers to buy erectile dysfunction drugs or to join a matchmaking community for veterans. But your consumer profile probably didn’t fit these products, likely not even close.

In the modern age, you need to create email marketing campaigns that truly connect with each recipients’ interest. You can do this by dividing your email list into more targeted groups – the Annual Email Optimizer Report by Lyris found numerous benefits of email list segmentation including increased open rates, greater email relevance, and lower opt-out or unsubscribe rates.

You may segment the readers based on age, gender, location, etc. This will help ensure that you’re sending the right communication to the right people.

Check out this example of a geographically  segmented email by UBER for Chicago:

2. Customize your blasts

Email marketing tools – much like tweets and Instagram ads – should speak directly to a specific reader, and there’s no better way of doing this than by customizing the content of your emails.

After segmenting your email recipients, get to know them better. What appeals to them? What are they looking for when browsing for products and services? How do they define good customer service? What made them visit a website and subscribe?

By familiarizing yourself with your readers, it’ll be easier to customize your emails, follow-ups, and reminders.

For example, your Millennial recipients will likely be keen to receive informative yet concise messages with appealing images. A great way to do this is via infographics, which they can also easily share with their circle.

3. Grab your audience’s attention, and keep them interested

Today’s consumers are multi-taskers – they’re scrolling their news feeds while watching video, and checking for work-related emails in between. The competition for attention is greater than ever.

As such, you need to formulate creative ways to grab attention, and hold it until you’ve delivered your message. You can use witty headlines, visually-appealing images, and straightforward emails – strictly no click-bait.

You can also build a sense of urgency, tapping on today’s culture of “FOMO” (fear of missing out). Try using “You’re missing out on amazing rewards”, or “[URGENT] You’ve got ONE DAY to read this…”.

Humor also never fails. The Muse has used the subject, “We Like Being Used” while OpenTable had “Licking your phone never tasted so good” as the header of one of its email campaigns.

4. State a clear call-to-action

So, you’ve successfully earned the attention of your target audience, and they also read your message in its entirety. Now what?

Your emails should have a clear purpose, which you can achieve with an effective call-to-action.

Do you want your readers to visit your website or subscribe to your newsletter? Do you want them to Like your Facebook Page or make a purchase in your online store? Lead them to these goals with an effective CTA.

Researchers at Marketing Experiments recommend offering your visitors value at low or no cost, in exchange for a click. You should also avoid asking for too much too soon.

The researchers found that tweaking commonly-used CTAs can have amazing benefits. For example, by changing “Find your solution” to “Learn More”, the clickthrough rate on one email rose by 77%. Using “Subscribe & Save” instead of  “View Subscription Options” led to 181% clickthrough rate increase for another campaign.

5. Limit your email blasts

Do you know that an average office worker receives 121 emails per day? That’s a lot, and you don’t want your message to be sent to the spam folder because you’ve been a little too enthusiastic in contacting your subscribers.

People have signed up for your updates and newsletters because they”re interested in your brand, products or services, they want to stay connected. But this doesn’t give you permission to bombard them with emails.

Consider limiting your messages once a week.

6. Craft catchy subject lines or headlines

Email subject lines are deal-breakers – readers can easily ignore or delete your email with a boring or clickbaity headline.

MailChimp conducted an email marketing study, and they found that short, descriptive subject lines best entice readers.

You can include words that suggest urgency, ask a question or challenge a common notion. Use your segmented email list to craft direct and catchy headlines customized to your readers.

7. Make sure your emails are mobile-friendly

A recent study suggests that the number of mobile Internet users will hit five billion in 2025.

More people are browsing the web, scrolling through social media pages and checking their emails via their handheld devices. And as such, you need to ensure that your email promotions are mobile-optimized.

To create a mobile-friendly digital asset, consider the length of texts and visuals. Some image files may not display on smartphones, and others may slow downloading time.

8. Write professional emails

How would you perceive a business that sends out emails fraught with typos and grammar errors? Such mistakes will definitely reflect badly on the sender.

Always prepare your messages thoroughly – email promotion is no different from any other marketing campaign. Take the time to plan out and draft an outline, write a copy and proofread it several times, and use a voice that’s consistent with your brand.

9. Build an inclusive community 

People no longer surf the internet to just get quick information online. They meet others, join groups, and essentially create a world that is as real as their offline sphere.

Go the extra mile with your email marketing campaign by letting your readers into an inclusive community. You can share personal updates about your life that don’t necessarily relate to your usual promotions – perhaps a sneak peek into your work routine or a photo of your puppy or cat?

You shouldn’t overuse such elements, but a few additions along these lines can help to make your audience feel at home.

Hopefully these tips will give you something extra to consider in your 2020 planning.

Socialmediatoday.com

MARKETING

HubSpot to cut around 7% of workforce by end of Q1

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HubSpot to cut around 7% of workforce by end of Q1

This afternoon, HubSpot announced it would be making cuts in its workforce during Q1 2023. In a Securities and Exchange Commission filing it put the scale of the cuts at 7%. This would mean losing around 500 employees from its workforce of over 7,000.

The reasons cited were a downward trend in business and a “faster deceleration” than expected following positive growth during the pandemic.

Layoffs follow swift growth. Indeed, the layoffs need to be seen against the background of very rapid growth at the company. The size of the workforce at HubSpot grew over 40% between the end of 2020 and today.

In 2022 it announced a major expansion of its international presence with new operations in Spain and the Netherlands and a plan to expand its Canadian presence in 2023.

Why we care. The current cool down in the martech space, and in tech generally, does need to be seen in the context of startling leaps forward made under pandemic conditions. As the importance of digital marketing and the digital environment in general grew at an unprecedented rate, vendors saw opportunities for growth.

The world is re-adjusting. We may not be seeing a bubble burst, but we are seeing a bubble undergoing some slight but predictable deflation.


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About the author

Kim Davis

Kim Davis is the Editorial Director of MarTech. Born in London, but a New Yorker for over two decades, Kim started covering enterprise software ten years ago. His experience encompasses SaaS for the enterprise, digital- ad data-driven urban planning, and applications of SaaS, digital technology, and data in the marketing space.

He first wrote about marketing technology as editor of Haymarket’s The Hub, a dedicated marketing tech website, which subsequently became a channel on the established direct marketing brand DMN. Kim joined DMN proper in 2016, as a senior editor, becoming Executive Editor, then Editor-in-Chief a position he held until January 2020.

Prior to working in tech journalism, Kim was Associate Editor at a New York Times hyper-local news site, The Local: East Village, and has previously worked as an editor of an academic publication, and as a music journalist. He has written hundreds of New York restaurant reviews for a personal blog, and has been an occasional guest contributor to Eater.

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Advocate | DigitalMarketer

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Advocate | DigitalMarketer

Happy customers love to share their experience, but sometimes they need some encouragement to do so. The cool thing is, once they do, they become even more loyal to your brand.

So, at this stage of the Customer Value Journey, ask people to share their positive experience with your brand by writing a review or sharing a social media post.

Once you get to stage seven, the Customer Value Journey is going to get a whole lot easier for you. This stage is all about learning your customer’s experience, and building up your testimonial database. 

The most important part of this step is asking these four questions. 

What Was Your Life Like Before Finding Our Solutions? What Challenges Were You Facing That Caused You to Consider Us? 

These questions are great not only because it gives you some really good stories, but because it gives you some insight on how you can provide similar prospects with that AHA moment. Understanding the average day of your clients is important in reflecting on your Customer Value Journey, and helps you understand what really set you apart from your competitors.

What Key Features Had the Biggest and/or Fastest Impact?

Not only is this going to get you to really specific stories, you will understand the specific things you provided that gave the biggest impact. The answers to these questions will not only give you great insight and testimonials, it will provide you with ideas for new lead magnets. This part is a new Entry Point Offer goldmine! 

What Has Been the Impact or Results in Your Life or Business Since Using Our Product or Service? 

This is a fairly broad question, and that’s why we put it after the others. You will have already gotten all of the specifics out of the way with #1 & #2. But when you ask this question, this is where you get the most valuable stories. You can use this part as testimonials, as an order form, as a sales page, this part is testimonial gold. 

If You Were Asked to Justify this Purchase to Your Boss or a Friend, What Would You Say? 

This is our favorite question by far. If you had to go back in time and justify this purchase, what would you say? I promise you what we’re going to find is a lot of great ideas for the jobs that your product or service has done. You’ll get a lot of great ideas for your core message canvas. This question is about backfilling all of the assets that you may not have. Here you’re going directly to the customer who are already happy, and using their justifications to help you sell to new customers. 

Hopefully you now understand just how valuable the Advocate stage could be, as well as the key questions you need to ask to get your customers talking. Here’s how it works for our example companies.

When it comes to fashion we all love to show off our outfits. So a good example for Hazel & Hems would be to have customers write reviews for a discount code or points towards their next purchase. 

Better yet, follow up with the customers to ask them to share and tag themselves wearing the items in a social media post and providing them with something valuable as a reward.

For Cyrus & Clark Media, hopping on zoom meetings or a streaming service for live talks about them and their business could generate valuable awareness for them, and a live case study for the agency. They can use the questions Ryan provided during this lesson to conduct the interview.



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Drive Conversions and Generate Engagement With Instacart Promotions

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Drive Conversions and Generate Engagement With Instacart Promotions

Through deals and coupons, Instacart has saved consumers more than $700 million in 2022. As we dive into 2023, the leading grocery technology company in North America has big plans to help consumers save even more while also helping CPGs generate sales. Instacart recently announced an advertising solution that helps both sellers and consumers called Instacart Promotions. This exciting feature is designed to help drive conversions, boost sales, and generate overall engagement on the app.

Interested in this feature and how it can help your business on Instacart? Read on as we dive into everything you need to know about this ad solution including benefits, how to get started, and more.

 

What are Instacart Promotions?

 

Instacart Promotions is an advertising feature that’s now available to all brand partners, including emerging brands, within their open beta program. Promotions give CPGs the opportunity to offer new deal structures, promotions, and incentives with Instacart Ad campaigns. With this feature in place, consumers will have access to more promotions, coupons, and deals that are tailored to them within the Instacart Marketplace.

“With the launch of our new Instacart Promotions, all of our brand partners now have the ability to set up coupons and promotions that can drive meaningful business results while also passing on more savings opportunities to consumers. We’re proud to continue expanding our portfolio with additional self-service capabilities, ad formats that drive results, and measurement that brands need to understand the true impact of their campaigns on Instacart.”

 

– Ali Miller, VP of Ads Product at Instacart

 

Source: Instacart

 

How Do Instacart Promotions Work?

 

Promotions, now available in Ads Manager, gives consumers the ability to discover more promotions and savings opportunities within the Instacart app. These promotions now show up directly on product item cards before checkout for easy accessibility. Promotions allow advertisers to customize their campaigns to sync with their goals and objectives whether that be driving sales, building baskets, or boosting trials.

Instacart shared a recent example of a brand successfully utilizing Promotions… 

Athletic Brewing, General Mills, Sola Company, and Wells Enterprises (maker of Halo Top) are strengthening campaign performance by pairing Instacart Promotions with ad formats such as Sponsored Product and Display. Instacart Promotions include two new flexible and customizable structures: Coupons (“buy X units, save $Y”) and Stock Up & Save (“Spend $X, Save $Y”). 

According to Instacart, in the coming months, the company “will work to further enhance the new offering with new deal structures such as Free Gifts and Buy One, Get One (“BOGO”). The new deal structures will help brand partners run “Free Sample” programs that can win new customers and serve personalized discounts for different customer segments, such as “new to brand” and “new to category.”  

 

Example of Instacart Promotions

Source: Instacart

 

Instacart Promotions Benefits

 

Deliver Value and Savings to Consumers

 

With Instacart Promotions, you have the opportunity to deliver value and savings that will have consumers coming back for more. With this savings feature, your brand can stand out among the competition and offer a variety of deals to shoppers ie: “Buy X units, Save $Y”.

 

Hot tip: Ensure you are selecting products for your promotion that are well-stocked and widely available.  

 

Tailor Your Campaigns to Specific Objectives

 

With a variety of savings options available, your brand can structure deals to fit specific business goals and objectives. 

 

Hot tip: If you’re looking to drive visibility and awareness, try pairing promotions with Sponsored Product campaigns. 

 

Access Real-Time Performance Insights 

 

The Promotions beta program is live and can be accessed within Instacart Ads Manager. Within Ads Manager, advertisers can access real-time insights to maximize performance and adjust campaigns as needed.

 

Hot tip: Make sure your budget matches your discount and objectives.

 

“As an advertiser, Instacart’s unique offering to self-manage promotions is so exciting! Historically, making adjustments to offer values and other promotion parameters was a more manual process, but now we’ll be able to easily make optimizations in real-time based on redemption performance.”

Emily Choate

Emily Choate, Senior Specialist, Marketplace Search at Tinuiti

 

Interested in Instacart Promotions?

 

With Instacart Promotions, you have the opportunity to reach new customers, build bigger baskets, and drive sales. Interested in testing out the beta program or looking to get started with advertising on the app? Drop us a line – we’d love to help elevate your CPG brand on Instacart.

 

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