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Using Geotargeting to Get Customers Back in Stores

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Using Geotargeting to Get Customers Back in Stores


Geotargeting has opened many doors for marketers and advertisers alike during Covid. After all, it helps focus on a specific market, resulting in more relevant ads, increased campaign value, and a better ROI.

This piece will discuss the ins and outs of geo-targeting in advertising, explore best practices, and look at some examples of targeting we have run internally.

How Geotargeting Can Boost Foot Traffic to Your Business

Most digital advertising publishers have solutions to help you bring customers to your stores whether that’s driving foot traffic to particular shops, highlighting in-store sales with redeemable coupons, or promoting specific products that are available for click and collect.

Shoppers say convenience is an essential sales funnel step they consider when they choose whether to buy an item online or in-store. In the physical world, convenience can mean a nearby store location. In the digital world, convenience can mean a consumer can easily recall a brand that will satisfy their online retail needs, and they can smoothly navigate the website.

Source: Google/Kantar, Global, Increase traffic and conversion through better customer experiences, n=33,500 consumers 16+ who have shopped online across 38 countries, April-May 2019.

In our post-pandemic environment shoppers are going back into stores and UK retailers will need convenient locations to drive traffic. Geotargeting allows business owners and digital marketing specialists to personalize their paid media ads by including local references on your landing pages, which creates a custom experience for potential customers. There are many different variables to consider when advertising, but creating geofences around specific areas can be extremely effective.

When you start tracking your campaign performance by location, you’ll be able to measure trends and hyperlocal areas that allow you to maximize your return on ad spend. 

Why Should I Be Taking Advantage?

Let’s see what Google has to say about their own Local Searches, in order to better understand the potential of Location Targeting and Local Pay-Per-Click (PPC) ads.

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According to stats, 75% of people who find local, helpful information in search results are much more likely to visit the physical stores that appear in their search results.

Almost three-quarters of people who search on their smartphone for a local solution nearby will visit a related business within a day of their search, and 28% of those searches result in a purchase.

See also  Google Ads to Explain Why Changes in Performance Occurred

Google has seen explosive growth in searches like “open,” “now,” and “near me” since the COVID pandemic which helps to reflect the shifting desires of customers in finding more immediate results and solutions due to reduced traveling allowances.

Online platforms and devices like mobile phones and tablets have provided the ability to look for a solution as fast as possible, thus increasing the number of local searches. Being present in front of a prospective customer with the right message at the right time can serve to help grow your business rapidly!

How Can You Geotarget? 

There are different ways to geotarget effectively to reach more potential customers. 

Reaching Your Geographic Audience In Google Ads

There are two options when setting up your desired audience based on geo in Google Ads: 

  • People in, or who show interest in, your targeted locations 
  • People in or regularly in your targeted locations

Source: Google Ads – Location Screenshot

Google Ads recommends the first option and so do I, although you should always review based on your business and campaign. 

The ability to target people with an interest is particularly helpful. Someone researching a trip can come across your retail store, pay a visit, find a product they like, and become a repeat customer online. 

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Along with the recent changes, Google Ads has decided to not allow brands to exclusively target people in a geographic location (for now). However, there is a way to get around this. To block people outside the region from seeing your ads, simply exclude all other areas from seeing your campaign. That way, you still reach your desired market. 

Geotargeting In Facebook Ads

Source: Meta 

You can easily set location targeting on Facebook by navigating to your FaceBook page, clicking the blue “Promote” button on the left, selecting “Promote Your Page,” and choosing to edit the Audience selection. 

This will set the audience for your entire page. If you go into Facebook Ads Manager, there you can choose a geographic location under the “Audience” at the Ad Set level. Generally, when you start a campaign and choose your primary goal, such as brand awareness, location targeting is the next option. 

Location Targeting In Microsoft Advertising

Microsoft Advertising (formerly Bing Ads) allows brands to advertise on Bing, AOL, Yahoo, and other sites. You can add geotargeting to your Microsoft Advertising campaign by clicking “Campaigns” at the top of the page, opening the campaign, and clicking “Settings.” Then click “Edit Location Targets” next to Location, select the locations you want to target (or the locations you want to exclude), and then who you want to see your ads. Like Google Ads, you get a choice:

  • People in your targeted locations 
  • People who search or view pages for your targeted locations
  • Both of the above groups
See also  Google Ads Signal Label Indicates Optimized Targeting Is Enabled

Integrating Geotargeting

With all of the above platforms, you have the option to use other factors to create your ideal audience. Using geo-targeted ads does not mean you cannot use other qualifiers like search intent, devices, interests, and demographics. Layering geotargeting in with some of these other elements actually makes your ads more effective because you create an ideal audience that is most likely to convert.  

You can also use geographic retargeting ads to display ads to people that are in the area and have previously visited your website. This type of PPC advertising can be extremely effective when used properly. 

Once you have started a geographic advertising campaign, you can begin reviewing location data on who has viewed your ad. Based on these metrics, you might want to alter your campaign or adjust the targeting. This is one more opportunity to learn about your audience and what’s working in your marketing. 

Use Local Signifiers Wherever Possible

If people are including specific areas in their search query, such as “web design in maidstone,” or even if they are searching without including the geo, it helps to appear local. Personalizing your ads for local audiences enhances your connection with the customer and increases the chances of conversion. 

There are several ways to do this. First, you can use dynamic keyword insertion to seamlessly insert the names of your targeted locations within your Google Ads. This allows you to personalize your ads based on people’s searches. So if someone searches “web design Kent,” they will see an ad that includes the words “web design in Maidstone.” However, if they had typed similar terms like “web design London,” your ads can change to reference “web design in London.” Do you see how helpful that can be? 

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I’d also recommend using a local phone number to back up your geo ads. No one likes calling a 0800-number, so get a local number through your Google account that can forward to your business. This has a huge impact on generating phone leads because people are much more comfortable calling a local area code. 

See also  Google Local Browse By Products & Browse By Stores

Lastly, when you write copy for your ads, think about the local perspective. Make references to location, weather, local events, and other ‘inside knowledge’ that will appear to the particular group of people in that area. 

Running geo-targeted ads just makes sense for many brands, small to mid-sized to multinational. This type of advertising allows your business to maximize effectiveness and return on investment by displaying ads to customers where they are most likely to convert. 

If you’re not sure about using geography as a factor in advertising, you can always run a test. Run a small campaign targeting a specific postcode or city. Monitor your performance and use what you learn in this test to make adjustments for a bigger campaign. 

Wrap up

Advertisements are always better when they’re relevant, and there’s arguably nothing that hits closer to home than writing about a person’s home—or at least their home county or city.

When you’re creating advertisements, there are many ways you can go about making them geographically focused. The benefits are plentiful, and the techniques for making it happen are also in large supply. Keep the following in mind:

  • Geotargeting is popular because it’s easy to do and it’s proven to work, just like all targeted marketing techniques.
  • Geotargeting can facilitate foot traffic through exclusive deals, local limited-time offers, and campaigns focused on differentiation.
  • Geotargeted ads can be created manually, via platforms like PPC, and through coding techniques like server redirects.
  • Targeted ads are nothing new. We often think of target demographics by their age, gender, or buying habits. However, there’s a lot of potential to target markets based on their location as well.

To excel at paid search you must ensure you understand your audience and that you plan this understanding into your campaign structure across your marketing strategy. This is where we at Reflect Digital, can take your search marketing to the next level. 





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PPC

The Ultimate Guide to Paid Marketing for B2B

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Cross-Channel Engagement Benchmarks for 2022


Paid marketing is an effective way of promoting a business, and the various mediums for paid B2B marketing are Google Marketing, Bing Ads, Facebook Ads, LinkedIn Ads, etc. 

For enterprise B2B companies, paid social and pay-per-click advertising can be challenging. The unfortunate reality is that the buyer journey for these businesses is long, with multiple stakeholders at different points in the process. 

It’s harder to promote B2B than B2C businesses with paid advertising because there needs to be a rock-solid strategy to reap significant results from your ad spend.

Paid B2B marketing strategies have an essential role in this process: here are some tips on implementing them when used by enterprise B2B companies.

Use Display Advertising to Boost Brand Awareness

Before someone can start considering your services, they need to know you. The first step in any decision-making process is finding the supplier – you can do this by utilizing Google’s Display Network and company advertisements in industry publications. 

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This type of digital marketing campaign doesn’t aim at driving leads. Still, you must keep in mind that these campaigns don’t generate direct results such as lead generation, mostly not in the short term if tangible results matter most for other business stakeholders (for example, shareholders).

This campaign aims to get your company’s name in front of as many people as possible. There are some ways you can target the ads, and we would usually recommend using keywords or an affinity audience. 

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Use Google Text Ads to Target Transactional Keywords

Google text ads are the most common form of paid media campaigns for B2B marketers, but they are also one of the most misinterpreted. 

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Transactional keywords, or keywords as they are commonly known, refer to phrases that suggest a level of intent to purchase- words like “solutions,” “software,” and “business” can often be seen at the end. 

For example, when someone searches for marketing software (marketing), their intention is different than if they were searching google on how to do marketing (PPC).

Transactional search phrases have a higher level of intent, so they are the target for text advertisements on places such as Google. Rather than being too broad with their keyword targeting, many companies mistake spending more budget on keywords that attract few search results. 

See also  Google Ads to Explain Why Changes in Performance Occurred

However, as long as you don’t spend all your budget on these words without seeing any returns, it won’t matter. You can also use these AI content generators to create compelling ad copies.

Use Organic Keyword Research

The information-focused content on your website should address the broader search terms that are not targeted by your text ads. These searches require a more informative approach than an interactive one, so educating them on blog posts or another form of content is best.

You could also target these broader keywords with an awareness campaign, as I mentioned at the beginning of this article. 

Still, unless you provide educational materials in your ad, it is always better to approach those keywords from an SEO angle rather than trying to advertise for them explicitly.

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Engage in Re-Marketing

Paid ads can still help increase visibility. Many businesses put pay-per-click ads on the first page of search results to target buyers searching for relevant terms. 

For the right price, you can place an ad for your business – a pay-per-click ad – at the top of a search results page, and it will only cost you more money if you don’t place it correctly. 

Regarding advertising, 98% of visitors don’t convert on just one website, so how else would anyone reach these people? The best way is through remarketing advertisements.

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Remarketing ads are digital marketing advertisements that appear specifically for prospects who have already visited your website. They show up on the internet as candidates move around and experience other websites so that they can be top-of-mind.

With all of the data available about customer demographics and browsing habits, these personalized messages allow you to create a hyper-personalized ad experience for every person – with or without an initial visit to your site. 

Just make sure that post-click experiences (the landing page) deliver a message too.

See also  Machine Learning cares about your Customers

Include Video Marketing in Your Strategy

Video has become a non-negotiable part of B2B marketing. More and more companies are waking up to the value of video in their campaigns. Videos help you engage prospects and boost lead generation

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Let’s look at the most impactful video formats that you could use within a new or existing B2B marketing campaign.

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  1. Brand Videos – These videos are a subtle way of letting your customers know who you are and what you have to offer. They’re an excellent alternative to formal, overly produced sales pitches. Make sure your personality and company message shine through when creating the video. It would aid if you thought about what makes your company more valuable than your competitors.
  2. Tutorial Videos – A tutorial video is a self-explanatory video that teaches the user something new. Tutorial videos, in a nutshell, take the user through step-by-step instructions on how to complete a specific task.
  3. Testimonial Videos – Testimonial videos are a powerful way to build customer trust. It’s worth the time to collaborate with clients to create original and engaging testimonial videos.
  4. Case Study Videos – Case study videos are a more comprehensive account of your work successes than testimonial videos. They focus on how you improved your client’s business performance and included ROI and conversion rates.

Videos don’t need to be complex for B2B prospects. Connecting with them and demonstrating your value will serve you well.

Concentrate on the overall ROI

Don’t worry about how many of your ads are getting impressions or the cost per click. If you have set up your B2B marketing campaigns rightly, you should measure overall investment instead of the value of leads. 

You may spend $6,000 on one lead worth $50k or even $12k on one lead worth over a million dollars. These can be extreme examples, but what matters when looking at your long-term paid B2B situation measures how much money you invest versus how valuable leads come out and assess.

Increasing your overall return on investment will require you to make efforts and modifications in various areas. Doing this requires being brave with your B2B marketing strategies and abandoning established tactics for newer ones. It’ll also need long-term initiatives. 

See also  The lost art of talking to customers

However, all these changes should be worth the time invested if you have the right plan to understand what customers want and effective communication. They are statistics to help track any progress made towards ROI improvement.

Adopt a Customer-Centric Strategy

B2B companies need to adopt a customer-centric strategy to excel in B2B marketing.

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A customer-centric company needs to have more than just good customer service. It should focus on providing positive experiences before and after the sale to drive repeat business, increase loyalty and improve growth.

When you give your customers the focus they deserve and combine this with Customer Relationship Management with the help of CRM tools, you have the key to a wealth of data- giving you an all-encompassing view of each customer. You can then use this information to provide them with more tailored experiences.

To build a customer-centric strategy for B2B marketing, a B2B company should take these actions:

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  • Operationalize customer empathy
  • Hire for customer success
  • Democratize customer data
  • Facilitate direct interaction with customers
  • Connect company culture to customer outcomes
  • Tie compensation to the customer

To achieve customer-centric visions, companies need to have a customer-focused culture.

Wrapping Up

The buyer journey for a B2B company is often long. It can take a little bit to see a return on your paid campaigns, but you’ll likely cover any lost revenue quickly once you do B2B marketing. 

It will help if you consider a couple of things when working on your paid search for a B2B marketing campaign. You need to ask yourself about the customer problems and then choose keywords that match those. 

Consider video marketing to make sure many people are looking at your ad, engage in re-marketing, focus on overall ROI, and adopt a customer-centric strategy correctly.

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