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12 Proven Local SEO Tips To Dominate The SERPs And Map Pack

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12 Proven Local SEO Tips To Dominate The SERPs And Map Pack

To attract new customers, you need to ensure you’re in front of local searchers looking for your products or services.

If you’re not optimized for local search, you’re missing out on a tremendous opportunity to reach potential customers in your area and drive incremental revenue, traffic, and sales.

In this article, we’ll explain why local search is important and how you can ensure your business is optimized for the local search results to maximize performance.

1. Get On A Local Search Platform

Many local search platforms can fit into your budget, including Moz, Yext, RIO, RenderSEO, Chatmeter, Uberall, and SweetIQ, to name a few.

Using a platform makes it much easier to manage all your listings. That includes getting your name, address, and phone number (NAP) consistently and accurately listed across hundreds of local search engines and directories while also removing duplicate listings.

Managing this manually is extremely time-consuming and tedious and can result in inaccuracies across the local search ecosystem.

Bonus Tip: If you are an ecommerce brand, you definitely want to take advantage of Google’s new feature, See What is in your Stores (SWIS).

This is done by integrating live inventory into your Google Business Profile.

Take advantage of the number of consumers searching for your products and services daily by letting them see in-store inventory in an unpaid product listing across Google properties, including Images, Shopping, and Maps.

Few platforms have this integrated into the core feature set, but it’s definitely worth looking into while it is still free.

2. Use Structured Data

We all know structured data is important for helping Google to better understand the content and that it can help increase clicks, impressions, and conversions.

The same principle applies to local search.

That’s why you should absolutely implement structured data types like local businessgeocoordinatespostal address, and reviews to help improve performance.

3. Tap Into Google Business Profile & Optimize for It

If you are not using and optimizing your Google Business Profile, you’re missing out on a tremendous opportunity to get your products and services visible where it matters the most.

When optimizing for Google Business Profile, ensure you fill out all the information you can, including photos, menu items, descriptions, and service lines.

High-quality photo content, in particular, can increase user engagement with your listing.

It is best practice to add new photo content consistently and include images of the interior and exterior (including business signage), as well as photos covering the categories that are associated with your business type (rooms for hotels, food and drink for restaurants, products for retail, etc.).

Images of your storefront and business signage are important to include on your listing to help prevent Google’s algorithm from mistakenly suspending, disabling, or marking your listing as a duplicate of another business.

In addition to high-quality photo content, you can also include short video content on your listing that will appear with your other photo content or can be included in your Google posts.

You will want to be sure to follow Google’s guidelines when adding photo and video content.

I have seen many brands not take advantage of listing their businesses in the right categories.

If you are a pizzeria, you can list your business in restaurants and dining.

Restaurants can optimize for a specific cuisine type, and Google constantly adds new categories.

It is always a good idea to check to see if a new category can be utilized by your business listing to stay ahead of your competition.

This is one of the most important aspects of local search optimization, so take the time to fill out menu information, description, etc.

In addition, always keep your information up to date.

For example, if I’m searching for [modell’s near me] and find a store with great reviews which appears to be open, but I drive there only to find it is closed, I will have a bad user experience.

If it’s open again, I may not want to give the store another chance.

Screenshot from search, Google, December 202212 Proven Local SEO Tips To Dominate The SERPs And Map Pack

That’s why it’s so important for businesses to update local search results – to clearly communicate to potential customers they are closed.

In addition, Google has started displaying store operating status attributes within Maps.

Large retailers with multiple in-store departments can use GBP to include secondary hours, as we see below.

As appropriate, use this feature to update:

  • Department hours.
  • Senior hours.
  • Drive-thru hours.
  • Delivery hours.
  • Takeout hours.
  • Visiting hours.
  • Pick-up hours.

Restaurant listings can now add separate hours for breakfast, lunch, dinner, and brunch.

12 Proven Local SEO Tips To Dominate The SERPs And Map PackScreenshot from search, Google, December 202212 Proven Local SEO Tips To Dominate The SERPs And Map Pack

Don’t forget to update Q&A within your Google Business Profile with any pertinent or timely details, like:

  • Closures or changes to hours.
  • Canceled events and ticket refunds/exchanges.
  • Volume of calls/emails and expected delays.
  • Changes to procedures for appointments.
  • How you are increasing health and safety measures.
  • Changes to services offered.

4. Update Event Status

If you have an event, always make sure you are using the event schema. EventStatus is a new schema type that will let users know the current state of their scheduled event.

Attributes include:

  • EventCancelled: The event has been canceled.
  • EventMovedOnline: The event has moved to an online domain.
  • EventPostponed: The event has been postponed; new dates are TBA.
  • EventRescheduled: The event has been rescheduled to a new date.
  • EventScheduled: The event is still scheduled to proceed as planned.

Event information can be pulled into your business profile through event schema on your website or external sources like Facebook events, Eventbrite, and Meetup.

5. Audit Your Listings

Always audit your listings to identify the following:

  • Auto-updates to operating status (“Temporarily Closed,” etc.).
  • Pending or suggested changes to operating hours.
  • Pending or suggested changes to attributes.
  • Pending or suggested changes to business details.
  • Any other indicators of pending or suggested updates.
  • Disabled listings.

Google values the feedback it receives from users and will often make changes to your business listing based on their feedback.

Unfortunately, Google users do not always get it right, so it is imperative to regularly check your listing for these suggested updates to verify that they are valid.

6. Manage Your Reputation

Having positive reviews and a good customer experience is critical to ranking high in the Local Map Pack. I have seen countless companies that have negative and positive reviews with no responses from the business.

If I wanted to hire a painter and saw 20 four-star reviews and five unanswered two-star reviews, I might be hesitant about hiring that painter.

People trust reviews, and bad reviews are worse when the owner does not take the time to respond.

If they do, that response potentially builds up more trust from other users and could also possibly help generate more business.

The Takeaway: Always monitor and respond to your reviews – both good and bad – and focus on getting natural unsolicited reviews. Also, add first-party reviews to your website.

12 Proven Local SEO Tips To Dominate The SERPs And Map PackScreenshot from search, Google, December 202212 Proven Local SEO Tips To Dominate The SERPs And Map Pack

7. Use Hyper-Local Content

SEO is all about providing a positive content experience across all devices and platforms to help end-users satisfy their information need.

Always focus on adding unique quality content catered to individual locations. This hyper-local content can help improve visibility among potential customers located nearby.

Also, be sure to include hyper-local terms in your on-page optimization strategy. This includes headings, titles, metadata, image alt text, and text.

In addition, always have COVID-related content.

This will build up trust from an end-user perspective and also help you get great reviews.

Demonstrating that taking the right precautions can help sell more products and services when customers come to pick up food or shop in the store.

Utilize Google Posts on your business listing to increase awareness for special events or the latest business offerings.

Consistent use of the Post feature can increase user activity on your listing, which will help to increase your local ranking.

Posts are also a great way to mention offerings that might not be obviously related to your primary or secondary business categories.

8. Connect With Customers Via Always-On Messaging

Download the Google Business Profile app and turn on messaging as a way to help your customers reach you.

If you are not available by phone or it is after business hours, messaging can help customers get the support they need.

Bonus Tip: Draft an automatic welcome message to let customers know your business status.

9. Monitor Trends

Closely monitor Google Trends to understand shifts in search interest and behavior around relevant keywords and topics for your brand and industry since we live in an uncertain world and things can change quickly.

Analyze the most valuable keywords for your business and see how searches are trending for those items.

Then, monitor website performance to understand how users are converting during this time and update forecasting and reporting to factor in the impact of world events.

Bonus Tool Tip: ExplodingTopics.com shows trending or “exploding” topics sourced from Google Trends data. It is useful for market research and discovering new areas of business.

10. Optimize For Voice Search & Mobile

We live in a world where users are constantly asking questions, and your brand should provide the answer even when consumers are asking a digital assistant.

In addition, your website must be well-optimized to deliver answers to common questions about your products and/or services.

For hints on what to include, look at your internal search metrics and analytics to see what common questions people ask about your business.

Also, use third-party tools, and Google’s People Also Ask (PAA) feature.

And since most local queries take place on mobile devices, ensure your site is optimized for mobile with high-quality images, content, and quick load times.

11. Track Rankings & Build Out Local Landing Pages

Rankings are not the end-all and be-all, but they can help you track the success of your local search campaign at the location and zip code level.

Always make sure you build out local landing pages that offer a good user and page experience, including responsiveness, quick load times, the latest schema code base, calls-to-action, and design elements.

All of this can help your brand rank for all locations and improve conversions.

Bonus Tip: Most local platforms already have optimized landing pages that can be built up quickly rather than having your internal team build out new page templates. They also host the pages for you, which is even better and will require very little involvement from your internal teams.

12. Don’t Forget Links Are Still Very Important

Always get high-quality links by researching local and general sites, blogs, etc.

Getting high-quality links from reputable sources with good content and helping users solve problems creates trust and credibility, i.e., the Authority and Trust factor in EAT.

Aim to get listings from locally targeted listings and blogs, too.

It is still a very important factor that can improve your visibility.

Having a strong local search presence is more important than ever, given today’s competitive SERPs.

Consumers are searching for products and services related to your brand, so you need to be visible and in front of your target audience to drive incremental visibility, sales, and performance.

Following these proven tips can help you get to the top of the SERPs and dominate the local results.

If your restaurant is still open for takeaway, however, you can use local search to let customers know the dining room is closed, but the kitchen is still open.

In addition, Google has started displaying store operating status attributes within Maps.

12 Proven Local SEO Tips To Dominate The SERPs And Map PackScreenshot from search, Google, December 202212 Proven Local SEO Tips To Dominate The SERPs And Map Pack

Final Takeaway

All brands that have physical locations need to be in front of their target audience when end users are searching for your products and services or store locations.

Keeping on top of the changes in local search and optimizing your listings and content can help your brand dominate the local search results, reach more customers, and drive incremental performance year over year.

More Resources:


Featured Image: silverkblackstock/Shutterstock

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Stop Overcomplicating Things. Entity SEO is Just SEO

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Stop Overcomplicating Things. Entity SEO is Just SEO

“Entity SEO”.

Sounds scary, doesn’t it? Not only does the word “entity” sound foreign, it feels like yet another thing to add to your never-ending SEO to-do list. You’re barely afloat when it comes to SEO, but ohgawd here comes one more new thing to dedicate your scarce resources.

I have good news for you though: You don’t have to do entity SEO.

Why? Because you’re probably already doing it.

Let’s start from the beginning.

In 2012, Google announced the Knowledge Graph. The Knowledge Graph is a knowledge base of entities and the relationships between them.

An entity is any object or concept that can be distinctly identified. This includes tangibles like people, places, and organizations, and intangibles like colors, concepts, and feelings.

For example, the footballer Federico Chiesa is an entity:

The footballer Federico Chiesa is an entityThe footballer Federico Chiesa is an entity

So is the famous British-Indian restaurant Dishoom:

The British-Indian restaurant Dishoom is an entityThe British-Indian restaurant Dishoom is an entity

Entities are connected by edges, which describe the relationships between them.

Introducing the Knowledge Graph helped improve Google’s search results because:

  • Google could better understand search intent — People search for the same thing but describe it in different ways. Google can now understand this and serve the same results.
  • It reduced reliance on keyword matching — Matching the number of keywords on a page doesn’t guarantee relevance; also it prevents crafty SEOs from keyword stuffing.
  • It reduced Google’s computational load — The Internet is virtually infinite and Google simply cannot understand the meaning of every word, paragraph, webpage, and website. Entities provide a structure where Google can improve understanding while minimizing load.

For example, even though we didn’t mention the actor’s name, Google can understand we’re looking for Harrison Ford and therefore shows his filmography:

Google understands Harrison Ford as an entity and can show us his filmographyGoogle understands Harrison Ford as an entity and can show us his filmography

That’s because Hans Solo and Harrison Ford are closely connected entities in the Knowledge Graph. Google shows Knowledge Graph data in SERP features like Knowledge Panels and Knowledge Cards.

Google shows a knowledge panel for Apple, the technology companyGoogle shows a knowledge panel for Apple, the technology company

With this knowledge, we can then define entity SEO as optimizing your website or webpages for such entities.

If Google has moved to entity-oriented search, then entity SEO is just SEO. As my colleague Patrick Stox says, “The entity identification part is more on Google’s end than on our end.”

I mean, if you look at the ‘entity SEO’ tactics you find in blog posts, you’ll discover that they’re mostly just SEO tactics:

  • Earn a Wikipedia page
  • Create a Google Business Profile
  • Add internal links
  • Create all digital assets Google is representing on the page (e.g., videos, images, Twitter)
  • Develop topical authority
  • Include semantically related words on a page
  • Add schema markup

Let’s be honest. If you’re serious about SEO and are investing in it, then it’s likely you’re already doing most of the above.

Regardless of entities, wouldn’t you want a Wikipedia page? After all, it confers benefits beyond “entity SEO”. Brand recognition, backlinks from one of the world’s most authoritative sites (albeit nofollow)—any company would want that.

If you’re a local business, you’ve probably created a Google Business Profile. Adding internal links is just SEO 101.

And billions of blistering barnacles, creating all digital assets Google wants to see, like images and videos, is practically marketing 101. If you’re a Korean recipe site and want to be associated with the kimchi jjigae entity, wouldn’t you already know you need to make a video and have photos of the cooking process?

Google shows images in the knowledge panel for the entity kimchi jjigaeGoogle shows images in the knowledge panel for the entity kimchi jjigae

When I started my breakdance site years ago, I knew nothing about SEO and content marketing but I still knew I needed to make YouTube videos. Because guess what? It’s hard to learn breakdancing from words. I don’t think I needed an entity SEO to tell me that.

Topical authority is an SEO concept where a website aims to become the go-to authority on one or more topics. Call me crazy, but it feels like blogging 101. Read most guides on how to start a blog and I’m sure you’ll find a subheading called “niche down”. And once you niche down, it’s inevitable you’ll create content surrounding that one topic.

If I start a breakdance site, what are the chances I’ll write about contemporary dance or pop art? Pretty low.

In fact, topical authority is similar to the Wiki Strategy, which Nat Eliason wrote about in 2017. There wasn’t a single mention of entities. It was just the right way to make content for the Internet.

I think the biggest problem here isn’t entities versus keywords or that topical authority is a brand-new strategy. It’s simply that many SEOs are driven by short-sightedness or the wrong incentives.

You can target a whole bunch of unrelated keywords that have high search volume, gain incredible amounts of search traffic, and brag about how successful you are as an SEO.

Some of the pages sending HubSpot the most search traffic has barely anything to do with their core product. A page on how to type the shrug emoji? The most famous quotes?

HubSpot's top pages that sends them the most search trafficHubSpot's top pages that sends them the most search traffic

This is not to single out HubSpot—I’m sure they have their reasons, as explored by Ryan here—but to illustrate that many companies do the exact same thing. And when Google stops rewarding this behavior, all of a sudden companies realise they do need to write about their core competencies. They need to “build topical authority”.

I don’t want to throw the baby out with the bathwater because I do see value in the last two ‘entity SEO tactics’. But again, if you’re doing something similar to the Wiki Strategy for your site, chances are you would have naturally included entities or semantically relevant words without thinking too much about it. It’s difficult to create content about kimchi jjigae without mentioning kimchi, pork, or gochujang.

However, to prevent the curse of knowledge or simply to avoid blindspots, checking for important subtopics you might have missed is useful. At Ahrefs, we run a page-level content gap analysis and look out for subtopics:

Open in Content gap feature in Keywords ExplorerOpen in Content gap feature in Keywords Explorer

For example, if we ran a content gap analysis on “inbound marketing” for the top three ranking pages, we see that we might need to include these subtopics:

  • What is inbound marketing
  • Inbound marketing strategy
  • Inbound marketing examples
  • Inbound marketing tools
Content gap report for inbound marketingContent gap report for inbound marketing

Finally, adding schema markup makes the most sense because it’s how Google recognizes entities and better understands the content of web pages. But if it’s just one new tactic—which I believe is already part of ‘standard’ SEO and you might already be doing it—then there’s no need to create a category to define the “new era” (voice SEO, where art thou?)

Final thoughts

Two years ago, someone on Reddit asked for an SEO workflow that utilized super advanced SEO methodologies:

A question on RedditA question on Reddit

The top answer: None of the above.

Comments on RedditComments on Reddit

When our Chief Marketing Officer Tim Soulo tweeted about this Reddit thread, he got similar replies too:

Replies to Tim Soulo's tweetReplies to Tim Soulo's tweet

And even though I don’t know him, this is a person after my own heart:

A tweet agreeing that entity SEO is a fadA tweet agreeing that entity SEO is a fad

You don’t have to worry about entity SEO. If you have passion for a topic and are creating high-quality content that fulfills what people are looking for, then you’re likely already doing “entity SEO”.

Just follow this meme: Make stuff people like.

Midwit meme showing you just need to make stuff people likeMidwit meme showing you just need to make stuff people like

 

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Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen

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Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen

Last week, we tackled setting your data strategy for value-based bidding.

The next key is to assign the right values for the conversion actions that are important to your business.

We know this step is often seen as trickier for lead gen-focused businesses than, say, ecommerce businesses.

How much is a whitepaper download, newsletter signup, or online quote request worth to your business? While you may not have exact figures, that’s OK. What you do know is they aren’t all valued equally.

Check out the quick 2-minute video in our series below, and then keep reading as we dive deeper into assigning conversion values to optimize your value-based bidding strategy.

Understanding Conversion Values

First, let’s get on the same page about what “conversion value” means.

A conversion refers to a desired action taken by a user, such as filling out a lead form, making a purchase, or signing up for a newsletter.

Conversion value is simply a numerical representation of how much each of these conversions is worth to your business.

Estimating The Value Of Each Conversion

Ideally, you’d have a precise understanding of how much revenue each conversion generates.

However, we understand that this is not always feasible.

In such cases, it’s perfectly acceptable to use “proxy values” – estimations that align with your business priorities.

The important thing is to ensure that these proxy values reflect the relative importance of different conversions to your business.

For example, a whitepaper download may indicate less “value” than a product demo registration based on what you understand about your past customer acquisition efforts.

Establishing Proxy Values

Let’s explore some scenarios to illustrate how you might establish proxy values.

Take the event florist example mentioned in the video. You’ve seen that clients who provide larger guest counts or budgets in their online quote requests tend to result in more lucrative events.

Knowing this, you can assign higher proxy values to these leads compared to those with smaller guest counts or budgets.

Similarly, if you’re an auto insurance advertiser, you might leverage your existing lead scoring system as a basis for proxy values. Leads with higher scores, indicating a greater likelihood of a sale, would naturally be assigned higher values.

You don’t need to have exact value figures to make value-based bidding effective. Work with your sales and finance teams to help identify the key factors that influence lead quality and value.

This will help you understand which conversion actions indicate a higher likelihood of becoming a customer – and even which actions indicate the likelihood of becoming a higher-value customer for your business.

Sharing Conversion Values With Google Ads

Once you’ve determined the proxy values for your conversion actions, you’ll need to share that information with Google Ads. This enables the system to prioritize actions that drive the most value for your business.

To do this, go to the Summary tab on the Conversions page (under the Goals icon) in your account. From there, you can edit your conversion actions settings to input the value for each. More here.

As I noted in the last episode, strive for daily uploads of your conversion data, if possible, to ensure Google Ads has the most up-to-date information by connecting your sources via Google Ads Data Manager or the Google Ads API.

Fine-Tuning With Conversion Value Rules

To add another layer of precision, you can utilize conversion value rules.

Conversion value rules allow you to adjust the value assigned to a conversion based on specific attributes or conditions that aren’t already indicated in your account. For example, you may have different margins for different types of customers.

Instead of every lead form submission having the same static value you’ve assigned, you can tell Google Ads which leads are more valuable to your business based on three factors:

  • Location: You might adjust conversion values based on the geographical location of the user. For example, if users in a particular region tend to convert at a higher rate or generate more revenue.
  • Audience: You can tailor conversion values based on specific audience segments, such as first-party data or Google audience lists.
  • Device: Consider adjusting conversion values based on the device the user is using. Perhaps users on mobile devices convert at a higher rate – you could increase their conversion value to reflect that.

When implementing these rules, your value-based bidding strategies (maximize conversion value with an optional target ROAS) will take them into account and optimize accordingly.

Conversion value rules can be set at the account or campaign levels. They are supported in Search, Shopping, Display, and Performance Max campaigns.

Google Ads will prioritize showing your ads to users predicted to be more likely to generate those leads you value more.

Conversion Value Rules And Reporting

These rules also impact how you report conversion value in your account.

For example, you may value a lead at $5, but know that these leads from Californian users are typically worth twice as much. With conversion value rules, you could specify this, and Google Ads would multiply values for users from California by two and report that accordingly in the conversion volume column in your account.

Additionally, you can segment your conversion value rules in Campaigns reporting to see the impact by selecting Conversions, then Value rule adjustment.

There are three segment options:

  • Original value (rule applied): Total original value of conversions, which then had a value rule applied.
  • Original value (no rule applied): Total recorded value of conversions that did not have a value rule applied.
  • Audience, Location, Device, or No Condition: The net adjustment when value rules were applied.

You can add the conversion value rules column to your reporting as well. These columns are called “All value adjustment” and “Value adjustment.”

Also note that reporting for conversion value rules applies to all conversions, not just the ones in the ‘conversions’ column.

Conversion Value Rule Considerations

You can also create more complex rules by combining conditions.

For example, if you observe that users from Texas who have also subscribed to your newsletter are exceptionally valuable, you could create a rule that increases their conversion value even further.

When using conversion value rules, keep in mind:

  • Start Simple: Begin by implementing a few basic conversion value rules based on your most critical lead attributes.
  • Additive Nature of Rules: Conversion value rules are additive. If multiple rules apply to the same user, their effects will be combined.
  • Impact on Reporting: The same adjusted value that’s determined at bidding time is also used for reporting.
  • Regular Review for Adjustment: As your business evolves and you gather more data, revisit your conversion values and rules to ensure they remain aligned with your goals.

Putting The Pieces Together

Assigning the right values to your conversions is a crucial step in maximizing the effectiveness of your value-based bidding strategies.

By providing Google Ads with accurate and nuanced conversion data, you empower the system to make smarter decisions, optimize your bids, and ultimately drive more valuable outcomes for your business.

Up next, we’ll talk about determining which bid strategy is right for you. Stay tuned!

More resources: 


Featured Image: BestForBest/Shutterstock

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Expert Embedding Techniques for SEO Success

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Expert Embedding Techniques for SEO Success

AI Overviews are here, and they’re making a big impact in the world of SEO. Are you up to speed on how to maximize their impact?

Watch on-demand as we dive into the fascinating world of Google AI Overviews and their functionality, exploring the concept of embeddings and demystifying the complex processes behind them.

We covered which measures play a crucial role in how Google AI assesses the relevance of different pieces of content, helping to rank and select the most pertinent information for AI-generated responses.

You’ll see:

  • An understanding of the technical side of embeddings & how they work, enabling efficient information retrieval and comparison.
  • Insights into AI Content curation, including the criteria and algorithms used to rank and choose the most relevant snippets for AI-generated overviews.
  • A visualization of the step-by-step process of how AI overviews are constructed, with a clear perspective on the decision-making process behind AI-generated content.

With Scott Stouffer from Market Brew, we explored their AI Overviews Visualizer, a tool that deconstructs AI Overviews and provides an inside look at how Snippets and AI Overviews are curated. 

If you’re looking to clarify misconceptions around AI, or looking to face the challenge of optimizing your own content for the AI Overview revolution, then be sure to watch this webinar.

View the slides below, or check out the full presentation for all the details.

Join Us For Our Next Webinar!

[Expert Panel] How Agencies Leverage AI Tools To Drive ROI

Join us as we discuss the importance of AI to your performance as an agency or small business, and how you can use it successfully.

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