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Are You Web 3.0 Ready? 12 Steps For A Successful Social Media Audit

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Are You Web 3.0 Ready? 12 Steps For A Successful Social Media Audit

Web 3.0 is here. Have you considered a social media audit?

Look in the mirror and ask, “Is my social media stuck in a Web 2.0 world?”

A social media audit is like a health and wellness check-up for your brand’s digital marketing results, business outcomes, public relations, and brand awareness.

Here are 12 tips for conducting a social media audit in a Web 3.0 world.

1. Schedule It

Instead of waiting until a potential problem is detected or failing results appear, proactively schedule an audit for your brand, a quarterly checkup, and an annual exam.

A social media audit will create an efficient and actionable update to an existing social media plan or a reset to a new social media strategy.

Social PR Secret: Keep your team accountable and transparent by scheduling the social media audits on a calendar with all stakeholders invited.

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Follow the SMART method of goal setting when it comes to social media audits. Keep it.

  • Specific.
  • Measurable.
  • Attainable.
  • Realistic.
  • Timeframe.

Like any action item tied to successful outcomes, it is important to access your social media audit’s requirements including:

  1. Create a timeframe. Set aside a realistic amount of time to complete the audit.
  2. Allow for research into new technologies and innovation.
  3. Know what resources are needed to complete the social media audit.
  4. Understand what team members or outside consultants need to be involved in order to achieve a successful social media audit.

2. Include PR, SEO & PPC, And New Innovations Of Web 3.0 In The Audit

Working remotely or living behind closed doors in the social media marketing room leads to dehydration and loss of healthy nutrients in a social media marketing plan.

Public relations, search, and PPC will add depth, optimization, and vital content to a social media plan.

Combining marketing agendas gives a sense of synchronicity and supplements social media planning with aligned business goals and objectives.

The emergence of Web 3.0 technology and innovation is impacting all areas of digital marketing including social media.

Web 3.0 is defined as the next generation of the internet only operating in a more decentralized environment.

This means marketers and brands can be less reliant on big techs, like Google and Facebook, and focus more on community, creators, and even crypto.

Social media marketers should have a third eye on new social networks bubbling up from Web 3.0, NFTs, virtual worlds, and how physical worlds blend with digital worlds.

“It’s also important to consider if all of your digital marketing is connected with your social strategy by evaluating relative to the digital marketing landscape,” says Krista Neher, CEO, and Founder of Boot Camp Digital.

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3. Grading Scale

A process and methodology for a social media audit are essential for long-term success and efficiencies.

Whether it’s your own process using Excel, a template from a third-party source, or a platform such as Sprout Social, using consistent methods puts science behind the historical comparisons.

Considering 45% of content professionals say they’re challenged with managing content production workflow, Sarah Collins, Chief Marketing Officer at Landscape Management Network, shares her approach to a social media audit.

social media audit scaleScreenshot taken by author, March 2022social media audit scale

4. Headlines & Grades

“We start with competitors and look for ‘who’s to beat.’ Then we write the headline for what each competitor’s strategy appears to be. We map it on a quadrant to determine the white space for the brand we represent,” says Collins.

Taking the quantitative and qualitative factors, Collins breaks down a social media audit approach like this:

  • Quantitative considers competitors, community size, engagement, native channels (including Meta insights, analytics), and paid channels (such as Iconosquare, Cubeyou, Nuvi, Rival IQ).
  • Qualitative analysis content, paid social via Rival IQ, and engagement.

Looking at your competitors on social media, see what they are missing and what you can do that they are not doing.

social media audit methodologyScreenshot taken by author, March 2022social media audit methodology

5. Website & Blog Assessment

Check the relevant website and blog pages to check for social media factors, including:

  • Shareability.
  • Meta titles and descriptions.
  • Formatting.
  • Keywords.
  • Visuals.
  • Content performance.
  • Links.
  • Accessibility.
  • Integration with paid media.
  • Behavior.
  • Security and privacy.
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Questions To Ask

  • Do you have a newsroom to feature media coverage and press releases on your website?
  • Are your blog posts and pages easy to share?
  • Do your titles and descriptions make sense in a share?
  • How about those visuals? Are they shareworthy or boring?
  • Have you experimented with the most popular types of content: videos, reels, augmented reality, filters, avatars, and Artificial Intelligence-enhanced content?
  • What is the best performing content? (You might be surprised and want to rework the content strategy.)
  • What is the top-performing social media network in Google Analytics?
  • Are you integrating chatbots into your home page?
  • Is there a place for 3D or immersive content?

6. Social Media Channel Review

This is where you want to review each channel, including this checklist:

  • Page/profile optimization.
  • Cover and profile image use.
  • Visual assets.
  • Video optimization (i.e. playlists, featured, etc.).
  • Frequency and timing.
  • Content types/mix.
  • Comment sentiment and response time.
  • Live video use.
  • Engagement.
  • Branding.
  • Optimization.
  • Chatbots and messenger use and strategy.
  • Augmented reality use.
  • Virtual reality.
  • Creator coins.
  • Web 3/NFT marketplaces such as OpenSea.
  • Audio experiences such as Twitter Spaces and Clubhouse.
  • Community platforms such as Discord.
  • Security and privacy.

Integrate social media with your email marketing strategy.

Optimize email marketing by running retargeting campaigns. Share your email newsletter content on social media, including social media share opportunities within email marketing content.

Explore metaverse types of channels, including:

  • Spatial.io.
  • AltspaceVR.
  • Horizons Worlds.

Tap Into Employees On Social

Don’t neglect to audit your customer-facing employees’ LinkedIn profiles.

Are they representing the brand well? Are they posting valuable content and building meaningful relationships?

“It’s no longer enough to focus on your company pages alone. You need to equip your team with the right strategies to build their personal brands on LinkedIn,” says Mandy McEwen, Founder & CEO of Mod Girl Marketing and Luminetics.

Considering four out of five LinkedIn members drive business decisions, LinkedIn is a gold mine right now for B2B organizations. The brands leading the pack to invest in building a tribe of industry thought leaders.

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“I like to see how they handle the customer service on social media feeds,” says Melissa Fach, Lead SEO Content Manager at Kelley Blue Book & Autotrader.

Fach adds, “Many brands are using chatbots and Messenger wrong. They respond to everyone the same way. Chatbots will be a huge problem in the future if brands don’t start paying attention. Right now, it may look like they don’t care.”

Social PR Secret: Consider adding a chatbot strategy or SMS to your audit checklist.

See what the competition is doing and how you can improve social customer service, better serve website visits and improve messaging outreach using chatbots.

Social VR Secret: Consider investing in an Oculus headset and start exploring virtual worlds and landscapes to see where virtual reality content fits your social media strategy.

7. Competitive Social Media Review

Compare your brand’s social media channels with at least two competitors or like-minded brands.

Create a spreadsheet and make notations of:

  • Publishing trends compared to competitors.
  • Creative.
  • Frequency.
  • Content types.
  • Influencers.
  • Engagement.
  • New social networks.
  • New technologies.
  • Use of Artificial Intelligence.
  • Virtual worlds.
  • Employee/team personal brands relate to your business brand and how they influence social media positively or negatively.

8. Content Style, Messaging & Optimization Analysis

This is an opportunity to see how well your content feeds social media results. Look at the overall content style and brand voice.

  • Is your content robotic and informal, or is it personalized and conversational?
  • Does your content reflect a strategic content calendar, or are you winging it?
  • Are you using hashtags effectively to maximize reach?
  • Is your social team considering trends?
  • Are you paying attention to the latest features, bells, and whistles being introduced by channels? Make sure you are not using what worked last year versus what is performing the best this year.
  • Be sure to claim social media profiles as new networks pop up so you can control the brand name on each channel.
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Look at each social media network as its own search engine.

Social PR Secret: Brands need to optimize for each social media channel just like they would optimize using keywords, links, and images for Google.

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Treat each channel like a search engine and optimize your content, images, video, and profiles.

“I look to see where social shares lead to,” says Fach.

“Is it helpful content versus something salesy? Offer a solution that will help the person – most brands make a promise and lead the audience back to misleading content. Avoid the bait and switch type of social content.”

Persona Review

When conducting your persona review, you might find your brand does not have any persona. Now is the time to add personas to your social media marketing regimen.

Every brand usually has several types of audience personas to target. If you don’t have personas, start with a template from xtensio or Hubspot.

Social PR Secret: Have a persona review with your team. Add insights, interests, and more details to make each persona as authentic as possible.

Remember to have one of the personas represent your brand’s targeted journalists, reporters, and media influencers.

Metaverse PR Secret: As we enter the Web 3.0 era, consider creating avatars to represent and interact with each persona (companies like Genies) or even as easy as using Bitmojis and Facebook avatars to interact and engage with your personas in a meaningful way.

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9. Social Media Distribution & Publishing Assessment

Brand to self: “I’ve created amazing social media content! The only problem is it’s not getting exposure, reach, or results.”

Check to see the content channels and ensure the channels line up with your audience.

Consider additional distributions such as:

  • Press Releases.
  • Medium.
  • LinkedIn.
  • Guest posts.
  • Events.
  • Conferences.
  • Trade shows.
  • Webinars.
  • Lives.
  • Podcasts.
  • Audio experiences such as Clubhouse, Twitter Spaces, and Discord.
  • Communities such as Facebook Groups and Discord Servers.

“Make it easy for your team to share social media posts to their personal social media accounts, particularly LinkedIn and Twitter,” says McEwen.

Your employees’ personal social media channels are an overlooked distribution channel that can dramatically impact social ROI.

Social PR Secret: Content distribution is a critical step in social media success.

Many brands publish once and move on to the next piece of content. Guy Kawasaki’s famous advice for social media distribution is to publish, rinse, and repeat.

10. Visual Asset Audit, Including Video and 3D

Today’s social media visual trend mix includes all of the following:

  • Live video.
  • Vertical video.
  • Square images.
  • Stories.
  • GIFs.
  • Memes.
  • Infographics.
  • Augmented reality content.
  • Lenses.
  • Filters.
  • Text overlay on images.
  • Filtered images.
  • NFTs.
  • Virtual worlds.
  • Digital goods and advertising.
  • Avatars.
  • PFP (picture for proof) and profile pic.
  • Livestreams in digital experiences.
  • 3D content on social and websites using platforms such as Threedium.

Make sure your video is optimized for each channel. Check out this cheat sheet for digital video optimization.

Match up today’s social media trends as to what is working and trending compared to your brand’s use of visuals.

Are you behind the times? Using last year’s famous trends? Are you keeping up with the Web 2.0 transition to Web 3.0?

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Now is the time for a visual facelift to stay up to speed on what your audience is expecting and engaging in.

Sift through the trends and compare your visuals with this checklist:

  • Types.
  • Optimization (i.e., alt tags, titles, descriptions, playlists).
  • Web/blog visuals.
  • Social.
  • Stories.
  • AR/VR.
  • Metaverse.
  • Virtual worlds.
  • Virtual events like Fashion Week in the Metaverse.
  • Emerging tech such as virtual beings, holograms, NFTs, avatars, and using artificial intelligence.
See also  Google’s John Mueller on Brand Mentions via @sejournal, @martinibuster

“Make sure to keep your team up-to-date on the latest digital marketing,” says Neher. “Social media is always changing and evolving, so invest in yourself and your team with training, conferences, and events.”

Social PR Secret: Social media and digital marketing skills are the #1 in-demand skills for marketers. Investing in your skills future-proofs your career.

11. Dig Deep & Set-Up Accurate Tracking

You’ve got to be real when it comes to social media auditing.

Social media is full of “fluffy” metrics, such as likes and comments, commonly known as vanity metrics. These metrics types don’t really tell us a whole lot of meaningful insights.

“If you’re looking to dig a bit deeper and correlate actual ROI and money being made because of your social media efforts, you need to get nitty-gritty when defining your goals and metrics on social,” says Ashley Ward-Segura, Vice President Of Global Operations at TopHatRank.com.

One of the best ways to track an actual purchase from a social media post is to do any of the following:

  • Use UTM codes within your social media posts with shortened links to product pages.
  • Track the referral source in Google Analytics or Semrush.
  • Create a unique promo code that you only share on a social media network. (Make sure you use a unique one for each social media network to track which network gives you the most purchases.)
  • Leverage the power of QR codes.

Maybe purchases aren’t your thing, and those 500 likes are the gold mine for your business. That’s totally fine!

What’s important is defining a realistic goal, something actually measured from social media, and giving yourself a realistic timeline to do so, says Ward.

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Let’s not forget that not everything is quantitative – there is the power of qualitative data.

It’s called “dark social,” meaning not everything in social can be tracked. Just because it’s not trackable does not mean it is not happening or having an impact.

12. Third-Eye Chakra

Consider bringing in a third-party outside source to review or facilitate a social media audit.

This independent insight can unlock fresh perspectives and ideas while also identifying problems and blocks your in-house team might not be able to see.

“We often conduct social media audits for brands already doing a great job,” says Neher.

“The outside perspective allows businesses to better benchmark and get a fresh set of eyes. Even businesses already doing a good job benefit from expert advice.”

A thorough analysis of the data is also key, says Neher. A strong social media audit from an outside consultant should include the following elements:

  • A clear understanding of the business goals, objectives, and strategies.
  • A deep dive into the analytics to review performance to date.
  • Competitive analysis and data to support performance vs. competition.
  • Industry expert best-practices assessment to determine opportunities.
  • Addition of new trends and features to enhance results and performance.

Conclusion

Get on the scale, and see how your brand weighs in.

Are you overweight on Web 2.0 and lacking any muscle in Web 3.0?

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This could be a social media health issue.

Brands that choose not to adapt to the rapid innovative changes moving away from the reliance on big techs like Google, Facebook, and Apple will have a lower survival rate.

Keeping your social media marketing healthy creates the most opportunity for audience retention and attention.

This is the Web 3.0 era of the social media community, creators, and utility.

It’s where your audience has more of a say so in your success than you do.

Adapt or die.

More Resources:


Featured Image: apghedia/Shutterstock

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How Data Is Reshaping The SEO & Digital Marketer’s Landscape

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How Data Is Reshaping The SEO & Digital Marketer's Landscape

There is a new data revolution happening, and it’s sweeping across the industry so quickly that many SEO and digital marketers are struggling to make sense of the insights and intelligence at their disposal.

To utilize this opportunity, marketers need to evolve their mindsets and use technology to analyze multiple data formats and understand the new opportunities it can bring.

SEO marketers of today and digital marketers of tomorrow will need to extract, structure quickly, and manipulate data to drive the most critical business outcomes.

Data has always been mission-critical to digital decision-making.

The Economist, back in 2017, declared it the world’s most valuable resource.

Fast forward to today and the future, and we can see that the exponential growth of data fuelling this revolution is staggering.

According to the IDC, the amount of digital data created over the next five years will be greater than twice the amount of data made since the advent of digital storage.

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Think about that for a second!

Flash drives, for example, were introduced in 2000.

This means that in the next five years, marketers will have to analyze and make sense of 2x the data created in the last 22 years!

The Data Revolution Means More Sources & Complexity For SEO

The data revolution has gone on for some time now, and it’s changed our concept of what counts as “data,” rightfully so.

In the past, we thought only numbers mattered.

But, in this new digital world where everything is converted into ones and zeros, data is broader and contains text, audio, and visual information – all bits waiting to be processed!

  • Machine-based and human-generated data are growing at a rate of 10x faster than conventional business data.
  • Machine-created data is increasing exponentially at a 50x the growth rate. This data revolution is primarily marketing-driven and consumer-oriented who are “always on.”
  • In just the last 18 months, the volume of site processing data we have been generating at BrightEdge has increased by 11x!
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As a result of these increasingly demanding trends, SEO and digital marketers need to adapt and become more like data analysts and scientists in approaching the extraction of structured data insights and business intelligence – without adding more manual work.

Fortunately, SEO is well-positioned to take advantage of this new data revolution.

  • Increasing your keyword universe – More keywords mean more data points to look at with reporting and fuelling insights. While focusing on conversion rate metrics is very important, it wouldn’t be possible without opening the scope of your audience and getting more people in the door. SEO has drifted away from writing for a primary dedicated keyword and is now way more advanced with advancements in search engines like Google’s understanding of intent of searches through RankBrain and BERT.
  • Increasing your search footprint – will also help you discover unexplored of informing your future content strategy or ideate new keyword ideas. However, sometimes you might miss the boat, like the transition of Content Management Systems slowly turning into “Experience Platforms” as they offer more functionality to meet the needs of today’s webmaster or marketer.

Read More On SEJ

Data Is The Currency Of An Accelerated SEO & Digital Age

By 2025, Worldwide data will reach 175 zettabytes.

But unfortunately, the human brain can’t process, structure, and analyze all that data.

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So technology engines have to help, and digital marketers should be the driver.

There is a massive opportunity for companies that can utilize data to create more engaging experiences.

A recent study showed that 95% of business leaders recognize this as their biggest growth lever over the next three years, which means there’s plenty at stake here!

See also  Google’s John Mueller on Brand Mentions via @sejournal, @martinibuster

Robust data analysis ensures decisions are evidence-based and have more accountability.

Drawing on existing and new data sources to fully integrate business acumen and analytical skills into decision making, sourcing, managing, and analyzing large amounts of unstructured data will ensure continued use and success.

SEO began with data and has evolved.

From the introduction of real-time SEO in 2019 and Page Experience Updates in 2021, SEO’s future lies again with data and the creation of intelligent systems. Here marketers can leverage combined data sources that structures data for them.

As a result, they can achieve business objectives and stay ahead during all data and digital transformation stages.

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Technology & AI Are Helping SEO Evolve

Advancements in technology and, in particular, AI and Natural Language Processing has meant that SEO and digital marketers can become data analysts without having to become an actual data scientist.

This is key to unlocking structured insights from your company’s big data to make more precise predictions about what is coming next based on existing information.

Digital marketers can evolve, understand key trends, and learn in new areas such as:

  • Predictive modeling of future trends and forecasting based on multiple types of data.
  • Real-time identification of opportunities and intelligence.
  • Digital research at scale with both historical and real-time data.
  • Leveraging automated visualizations for various stakeholders.
  • Improved data security and compliance.
  • Market and business intelligence at a macro level.
  • Consumer behavior at the most granular level.

SEO and digital marketers can learn critical skills such as statistics, data analysis, data visualization, and strategy.

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AI, NLP, and machine learning are helping them do this without needing expertise in computer programming and software applications.

What digital marketers must do is combine their communication skills and analytics skills with stakeholders who cannot think outside of the advertising box.

Read More On SEJ

Data Analysis & Intelligence As Competitive Advantage

The application of technology will be the driving force behind the next generation of data analysis technology.

Therefore, SEO and digital marketers of today should learn how to better utilize insights from data analysis.

It’s becoming more apparent that the marketing platforms of tomorrow will require the capabilities of data analysis and science infrastructure at their core.

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The future of marketing will blend technological know-how, business sense, and an understanding of data analysis.

The next generation of SEO will touch all components of marketing, from video, email, and voice, to digital performance of content.

SEO and data science will converge into one evolved discipline that drives omnichannel acquisition and democratizes data.

Marketers who embrace this new era of SEO will be well-positioned to succeed in the years to come.

Data is reconfirming its role as the new competitive advantage, and as SEO and digital marketers, you must evolve if you want to be part of the future.

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Featured Image: ra2 studio/Shutterstock

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