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Are You Web 3.0 Ready? 12 Steps For A Successful Social Media Audit

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Are You Web 3.0 Ready? 12 Steps For A Successful Social Media Audit

Web 3.0 is here. Have you considered a social media audit?

Look in the mirror and ask, “Is my social media stuck in a Web 2.0 world?”

A social media audit is like a health and wellness check-up for your brand’s digital marketing results, business outcomes, public relations, and brand awareness.

Here are 12 tips for conducting a social media audit in a Web 3.0 world.

1. Schedule It

Instead of waiting until a potential problem is detected or failing results appear, proactively schedule an audit for your brand, a quarterly checkup, and an annual exam.

A social media audit will create an efficient and actionable update to an existing social media plan or a reset to a new social media strategy.

Social PR Secret: Keep your team accountable and transparent by scheduling the social media audits on a calendar with all stakeholders invited.

Follow the SMART method of goal setting when it comes to social media audits. Keep it.

  • Specific.
  • Measurable.
  • Attainable.
  • Realistic.
  • Timeframe.

Like any action item tied to successful outcomes, it is important to access your social media audit’s requirements including:

  1. Create a timeframe. Set aside a realistic amount of time to complete the audit.
  2. Allow for research into new technologies and innovation.
  3. Know what resources are needed to complete the social media audit.
  4. Understand what team members or outside consultants need to be involved in order to achieve a successful social media audit.

2. Include PR, SEO & PPC, And New Innovations Of Web 3.0 In The Audit

Working remotely or living behind closed doors in the social media marketing room leads to dehydration and loss of healthy nutrients in a social media marketing plan.

Public relations, search, and PPC will add depth, optimization, and vital content to a social media plan.

Combining marketing agendas gives a sense of synchronicity and supplements social media planning with aligned business goals and objectives.

The emergence of Web 3.0 technology and innovation is impacting all areas of digital marketing including social media.

Web 3.0 is defined as the next generation of the internet only operating in a more decentralized environment.

This means marketers and brands can be less reliant on big techs, like Google and Facebook, and focus more on community, creators, and even crypto.

Social media marketers should have a third eye on new social networks bubbling up from Web 3.0, NFTs, virtual worlds, and how physical worlds blend with digital worlds.

“It’s also important to consider if all of your digital marketing is connected with your social strategy by evaluating relative to the digital marketing landscape,” says Krista Neher, CEO, and Founder of Boot Camp Digital.

3. Grading Scale

A process and methodology for a social media audit are essential for long-term success and efficiencies.

Whether it’s your own process using Excel, a template from a third-party source, or a platform such as Sprout Social, using consistent methods puts science behind the historical comparisons.

Considering 45% of content professionals say they’re challenged with managing content production workflow, Sarah Collins, Chief Marketing Officer at Landscape Management Network, shares her approach to a social media audit.

social media audit scaleScreenshot taken by author, March 2022social media audit scale

4. Headlines & Grades

“We start with competitors and look for ‘who’s to beat.’ Then we write the headline for what each competitor’s strategy appears to be. We map it on a quadrant to determine the white space for the brand we represent,” says Collins.

Taking the quantitative and qualitative factors, Collins breaks down a social media audit approach like this:

  • Quantitative considers competitors, community size, engagement, native channels (including Meta insights, analytics), and paid channels (such as Iconosquare, Cubeyou, Nuvi, Rival IQ).
  • Qualitative analysis content, paid social via Rival IQ, and engagement.

Looking at your competitors on social media, see what they are missing and what you can do that they are not doing.

social media audit methodologyScreenshot taken by author, March 2022social media audit methodology

5. Website & Blog Assessment

Check the relevant website and blog pages to check for social media factors, including:

  • Shareability.
  • Meta titles and descriptions.
  • Formatting.
  • Keywords.
  • Visuals.
  • Content performance.
  • Links.
  • Accessibility.
  • Integration with paid media.
  • Behavior.
  • Security and privacy.

Questions To Ask

  • Do you have a newsroom to feature media coverage and press releases on your website?
  • Are your blog posts and pages easy to share?
  • Do your titles and descriptions make sense in a share?
  • How about those visuals? Are they shareworthy or boring?
  • Have you experimented with the most popular types of content: videos, reels, augmented reality, filters, avatars, and Artificial Intelligence-enhanced content?
  • What is the best performing content? (You might be surprised and want to rework the content strategy.)
  • What is the top-performing social media network in Google Analytics?
  • Are you integrating chatbots into your home page?
  • Is there a place for 3D or immersive content?

6. Social Media Channel Review

This is where you want to review each channel, including this checklist:

  • Page/profile optimization.
  • Cover and profile image use.
  • Visual assets.
  • Video optimization (i.e. playlists, featured, etc.).
  • Frequency and timing.
  • Content types/mix.
  • Comment sentiment and response time.
  • Live video use.
  • Engagement.
  • Branding.
  • Optimization.
  • Chatbots and messenger use and strategy.
  • Augmented reality use.
  • Virtual reality.
  • Creator coins.
  • Web 3/NFT marketplaces such as OpenSea.
  • Audio experiences such as Twitter Spaces and Clubhouse.
  • Community platforms such as Discord.
  • Security and privacy.

Integrate social media with your email marketing strategy.

Optimize email marketing by running retargeting campaigns. Share your email newsletter content on social media, including social media share opportunities within email marketing content.

Explore metaverse types of channels, including:

  • Spatial.io.
  • AltspaceVR.
  • Horizons Worlds.

Tap Into Employees On Social

Don’t neglect to audit your customer-facing employees’ LinkedIn profiles.

Are they representing the brand well? Are they posting valuable content and building meaningful relationships?

“It’s no longer enough to focus on your company pages alone. You need to equip your team with the right strategies to build their personal brands on LinkedIn,” says Mandy McEwen, Founder & CEO of Mod Girl Marketing and Luminetics.

Considering four out of five LinkedIn members drive business decisions, LinkedIn is a gold mine right now for B2B organizations. The brands leading the pack to invest in building a tribe of industry thought leaders.

“I like to see how they handle the customer service on social media feeds,” says Melissa Fach, Lead SEO Content Manager at Kelley Blue Book & Autotrader.

Fach adds, “Many brands are using chatbots and Messenger wrong. They respond to everyone the same way. Chatbots will be a huge problem in the future if brands don’t start paying attention. Right now, it may look like they don’t care.”

Social PR Secret: Consider adding a chatbot strategy or SMS to your audit checklist.

See what the competition is doing and how you can improve social customer service, better serve website visits and improve messaging outreach using chatbots.

Social VR Secret: Consider investing in an Oculus headset and start exploring virtual worlds and landscapes to see where virtual reality content fits your social media strategy.

7. Competitive Social Media Review

Compare your brand’s social media channels with at least two competitors or like-minded brands.

Create a spreadsheet and make notations of:

  • Publishing trends compared to competitors.
  • Creative.
  • Frequency.
  • Content types.
  • Influencers.
  • Engagement.
  • New social networks.
  • New technologies.
  • Use of Artificial Intelligence.
  • Virtual worlds.
  • Employee/team personal brands relate to your business brand and how they influence social media positively or negatively.

8. Content Style, Messaging & Optimization Analysis

This is an opportunity to see how well your content feeds social media results. Look at the overall content style and brand voice.

  • Is your content robotic and informal, or is it personalized and conversational?
  • Does your content reflect a strategic content calendar, or are you winging it?
  • Are you using hashtags effectively to maximize reach?
  • Is your social team considering trends?
  • Are you paying attention to the latest features, bells, and whistles being introduced by channels? Make sure you are not using what worked last year versus what is performing the best this year.
  • Be sure to claim social media profiles as new networks pop up so you can control the brand name on each channel.

Look at each social media network as its own search engine.

Social PR Secret: Brands need to optimize for each social media channel just like they would optimize using keywords, links, and images for Google.

Treat each channel like a search engine and optimize your content, images, video, and profiles.

“I look to see where social shares lead to,” says Fach.

“Is it helpful content versus something salesy? Offer a solution that will help the person – most brands make a promise and lead the audience back to misleading content. Avoid the bait and switch type of social content.”

Persona Review

When conducting your persona review, you might find your brand does not have any persona. Now is the time to add personas to your social media marketing regimen.

Every brand usually has several types of audience personas to target. If you don’t have personas, start with a template from xtensio or Hubspot.

Social PR Secret: Have a persona review with your team. Add insights, interests, and more details to make each persona as authentic as possible.

Remember to have one of the personas represent your brand’s targeted journalists, reporters, and media influencers.

Metaverse PR Secret: As we enter the Web 3.0 era, consider creating avatars to represent and interact with each persona (companies like Genies) or even as easy as using Bitmojis and Facebook avatars to interact and engage with your personas in a meaningful way.

9. Social Media Distribution & Publishing Assessment

Brand to self: “I’ve created amazing social media content! The only problem is it’s not getting exposure, reach, or results.”

Check to see the content channels and ensure the channels line up with your audience.

Consider additional distributions such as:

  • Press Releases.
  • Medium.
  • LinkedIn.
  • Guest posts.
  • Events.
  • Conferences.
  • Trade shows.
  • Webinars.
  • Lives.
  • Podcasts.
  • Audio experiences such as Clubhouse, Twitter Spaces, and Discord.
  • Communities such as Facebook Groups and Discord Servers.

“Make it easy for your team to share social media posts to their personal social media accounts, particularly LinkedIn and Twitter,” says McEwen.

Your employees’ personal social media channels are an overlooked distribution channel that can dramatically impact social ROI.

Social PR Secret: Content distribution is a critical step in social media success.

Many brands publish once and move on to the next piece of content. Guy Kawasaki’s famous advice for social media distribution is to publish, rinse, and repeat.

10. Visual Asset Audit, Including Video and 3D

Today’s social media visual trend mix includes all of the following:

  • Live video.
  • Vertical video.
  • Square images.
  • Stories.
  • GIFs.
  • Memes.
  • Infographics.
  • Augmented reality content.
  • Lenses.
  • Filters.
  • Text overlay on images.
  • Filtered images.
  • NFTs.
  • Virtual worlds.
  • Digital goods and advertising.
  • Avatars.
  • PFP (picture for proof) and profile pic.
  • Livestreams in digital experiences.
  • 3D content on social and websites using platforms such as Threedium.

Make sure your video is optimized for each channel. Check out this cheat sheet for digital video optimization.

Match up today’s social media trends as to what is working and trending compared to your brand’s use of visuals.

Are you behind the times? Using last year’s famous trends? Are you keeping up with the Web 2.0 transition to Web 3.0?

Now is the time for a visual facelift to stay up to speed on what your audience is expecting and engaging in.

Sift through the trends and compare your visuals with this checklist:

  • Types.
  • Optimization (i.e., alt tags, titles, descriptions, playlists).
  • Web/blog visuals.
  • Social.
  • Stories.
  • AR/VR.
  • Metaverse.
  • Virtual worlds.
  • Virtual events like Fashion Week in the Metaverse.
  • Emerging tech such as virtual beings, holograms, NFTs, avatars, and using artificial intelligence.

“Make sure to keep your team up-to-date on the latest digital marketing,” says Neher. “Social media is always changing and evolving, so invest in yourself and your team with training, conferences, and events.”

Social PR Secret: Social media and digital marketing skills are the #1 in-demand skills for marketers. Investing in your skills future-proofs your career.

11. Dig Deep & Set-Up Accurate Tracking

You’ve got to be real when it comes to social media auditing.

Social media is full of “fluffy” metrics, such as likes and comments, commonly known as vanity metrics. These metrics types don’t really tell us a whole lot of meaningful insights.

“If you’re looking to dig a bit deeper and correlate actual ROI and money being made because of your social media efforts, you need to get nitty-gritty when defining your goals and metrics on social,” says Ashley Ward-Segura, Vice President Of Global Operations at TopHatRank.com.

One of the best ways to track an actual purchase from a social media post is to do any of the following:

  • Use UTM codes within your social media posts with shortened links to product pages.
  • Track the referral source in Google Analytics or Semrush.
  • Create a unique promo code that you only share on a social media network. (Make sure you use a unique one for each social media network to track which network gives you the most purchases.)
  • Leverage the power of QR codes.

Maybe purchases aren’t your thing, and those 500 likes are the gold mine for your business. That’s totally fine!

What’s important is defining a realistic goal, something actually measured from social media, and giving yourself a realistic timeline to do so, says Ward.

Let’s not forget that not everything is quantitative – there is the power of qualitative data.

It’s called “dark social,” meaning not everything in social can be tracked. Just because it’s not trackable does not mean it is not happening or having an impact.

12. Third-Eye Chakra

Consider bringing in a third-party outside source to review or facilitate a social media audit.

This independent insight can unlock fresh perspectives and ideas while also identifying problems and blocks your in-house team might not be able to see.

“We often conduct social media audits for brands already doing a great job,” says Neher.

“The outside perspective allows businesses to better benchmark and get a fresh set of eyes. Even businesses already doing a good job benefit from expert advice.”

A thorough analysis of the data is also key, says Neher. A strong social media audit from an outside consultant should include the following elements:

  • A clear understanding of the business goals, objectives, and strategies.
  • A deep dive into the analytics to review performance to date.
  • Competitive analysis and data to support performance vs. competition.
  • Industry expert best-practices assessment to determine opportunities.
  • Addition of new trends and features to enhance results and performance.

Conclusion

Get on the scale, and see how your brand weighs in.

Are you overweight on Web 2.0 and lacking any muscle in Web 3.0?

This could be a social media health issue.

Brands that choose not to adapt to the rapid innovative changes moving away from the reliance on big techs like Google, Facebook, and Apple will have a lower survival rate.

Keeping your social media marketing healthy creates the most opportunity for audience retention and attention.

This is the Web 3.0 era of the social media community, creators, and utility.

It’s where your audience has more of a say so in your success than you do.

Adapt or die.

More Resources:


Featured Image: apghedia/Shutterstock

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How do you hire an SEO manager?

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How do you hire an SEO manager

30-second summary:

  • Business leaders struggle to hire SEO managers, and often wonder if they need one
  • SEO visibility is key to business success and is hard to increase your customer base and sales
  • SEO is a great contributor to brand growth and essentially needs the right mindset
  • This is a checklist to help you hire the right fit for your business

If you’re looking to improve your website’s search engine ranking, you may be wondering how to go about hiring an SEO manager. It can be a daunting task, but with the right information, it can be more straightforward than you think.

In this article, we will discuss some of the things you should consider when hiring an SEO manager. We’ll also provide some tips on how to make sure your team works well together and gets the most out of your SEO manager.

Why hire an SEO manager?

Without an SEO manager, it’s often difficult to know where to start when it comes to improving your website’s search engine visibility. And without valuable organic traffic, it’s hard to increase your customer base and sales. SEO can be a big contributor to brand growth.

An SEO manager can help you identify the best strategies for improving your website’s search presence. They will also be able to monitor overall performance, spot potential improvement opportunities, and create effective tactics to get the best results from your website’s content.

This includes conducting keyword research and creating SEO content, optimizing existing website pages, analyzing traffic sources, managing link-building campaigns, monitoring search engine performance, and regularly reporting on the progress of organic traffic. An SEO manager will ensure that your business sees SEO progress much more quickly.

What responsibilities does an SEO manager have?

The primary responsibility of an SEO manager is to ensure that your website ranks as high as possible in search engine results (not just Google, but Bing, and Amazon too).

If you’re not on the first page of Google for your most important keywords, you’re missing huge sales opportunities. This is particularly true for ecommerce SEO, where a poorly-performing website and SEO strategy can literally be the difference between a thriving business and bankruptcy.

It is crucial to hire an SEO manager who understands all aspects of SEO, including technical SEO, content-related tasks, analytics tracking, website performance, and link building.

They should have the ability to assess the current health of a website, developing plans to improve ranking in organic search results. The successful candidate should also be able to track and analyze performance metrics, such as click-through rates, conversion rates, and bounce rates.

What characteristics make a good SEO manager?

When looking for an SEO manager, you’ll want to find someone who is knowledgeable in the field, has good communication skills, is a self-starter, and can work independently.

Personality traits are key too. The person should be creative, persistent, and have a passion for problem-solving. They should also have good organizational skills and the ability to prioritize tasks.

It is important that the SEO manager you hire is a team player, and can take direction from upper management. Having the ability to build relationships with stakeholders and clients is also essential.

The importance of project management

Project management skills are essential for an SEO manager as they will need to coordinate activities between multiple teams and departments, manage timelines and budgets, and report on project progress.

Without good project management skills, an SEO manager will struggle to get results and could cause delays in achieving desired outcomes.

How can you ensure that your team gels well?

The key to creating a successful SEO team is finding people with complementary skills who work well together. This involves looking for individuals who have experience in different aspects of digital marketing, such as content writing, web design, and analytics.

You don’t want to hire a team of people who are all experts in the same field, as this will limit your team’s ability to think creatively and come up with innovative ideas.

It is also important to ensure that your SEO manager has good interpersonal skills. Having an open-door policy where everyone can easily communicate with each other is essential. This will help build trust between team members and ensure everyone is on the same page.

Having an open dialogue between all team members will also be crucial. This will ensure their feedback and input on how best to optimize the content or improve strategies.

Ideas for welcoming and onboarding your new hire

This could include creating an onboarding checklist, setting up regular meetings, assigning tasks to the team members, and scheduling time for team-building activities. Do make sure your SEO manager has face time with key leads from across the business to get a strong understanding of the business and its needs. This pays off in the long run.

Hiring in-house vs SEO outsourcing

When it comes to deciding if you should hire an in-house SEO manager, outsource the work to an SEO agency, or simply get a freelancer – you need to gauge the pros and cons.

Hiring in-house may be more expensive but can provide a greater level of control and allows for closer collaboration with the team. You totally own your processes and have granular input on everything.

On the other hand, outsourcing to an agency or freelance professional may be more cost-effective and can provide specialized skills that are not available in-house. Many SEO providers will offer types of monthly SEO packages, which make costs predictable and controllable. And depending on the terms of a contract, you likely have the freedom to cancel whenever you like. This can be much less hassle than employing someone ­– a poorly-performing employee, which can be more troublesome to resolve.

  Hiring in-house Hiring an SEO agency or freelancer
Pros • Greater control and collaboration

• Easier to monitor progress

• Assign tasks quickly

• Affordable

• Access to specialized skills

• High level of expertise and experience

Cons • Can be more expensive

• Limited experience level

• Can be difficult to find the right candidate

 

• Lack of control over the process

• Communication can be more difficult

• Accountability can be less clear

Interview questions to ask your potential SEO manager

When interviewing a potential SEO manager, you should ask some specific questions to make sure they are the right fit. These can include questions about their experience with SEO, how they stay up-to-date on algorithm changes, and what strategies they would use to improve your website’s ranking.

Example starter questions

  • What experience do you have with SEO?
  • How do you stay up to date on algorithm changes?
  • What strategies would you use to improve our website’s ranking?
  • How would you optimize our content for search engine visibility?
  • What kind of link-building tactics do you employ?
  • What do you consider to be the most important SEO trends?

Common mistakes to avoid when hiring a new candidate

When hiring an SEO manager, there are some common mistakes you should avoid:

Not understanding the responsibilities of an SEO Manager

It is vital you have a clear idea of what the job entails and that the candidate has the relevant skills for the position.

Not considering the team’s current culture

When bringing someone new onto your team it is important to consider how they will fit in with existing colleagues.

Not asking enough questions during interviews

Make sure you ask any potential candidates about their experience and qualifications, as well as their ability to work with the team and manage client relationships.

Not setting clear goals for the role

Setting clear expectations will ensure that everyone is on the same page from the outset and that any targets are achievable.

Not agreeing on a budget

Before you start your search, make sure to set a realistic budget for this role. This will help you determine how much you can afford to pay, and what kind of person is best suited to the job.

Not conducting background checks

Background checks are important when hiring an SEO manager as they will provide insight into their past experience and any qualifications they may have. It’s also a good way to make sure that there are no discrepancies in their resume.

FAQ

Q: How do I find an SEO manager?

A: You can look for SEO managers on job boards, or hire a freelancer or agency. Make sure to ask them questions about their experience and qualifications, as well as their ability to work with the team and manage client relationships.

Q: What should I look for in an SEO manager?

A: A good SEO manager should have experience with SEO, and up-to-date knowledge of algorithm changes and strategies to improve a website’s ranking. They should also be able to optimize content for search engine visibility, employ link-building tactics and keep track of the latest SEO trends.

Q: How much does it cost to hire an SEO manager?

A: The cost of hiring an SEO manager will depend on the level of experience, skills, and services required. Generally, in-house managers can be more expensive than agencies or freelance professionals. It’s important to set a realistic budget before you start your search.

Q: Is it a good idea to hire an SEO manager overseas to work remotely?

A: This depends on the situation. Hiring a remote SEO manager can be beneficial if they are highly experienced and able to deliver results, however, communication and accountability can be more challenging with remote workers. It’s important to weigh up the pros and cons before making your final decision. There may also be legal or compliance issues when employing internationally.

Closing thoughts

Finding the right SEO manager is an important step in ensuring your website’s success. Make sure to ask potential candidates plenty of questions and take into account their skills, experience, and ability to fit into the team culture before making a decision. Consider both the benefits and disadvantages of hiring an in-house employee or outsourcing to an agency or freelancer, and don’t forget to set a budget. With the right candidate on board, you’ll be well on your way to achieving long-term SEO success.


Joe Dawson is Director of strategic growth agency Creative.onl, based in the UK. He can be found on Twitter @jdwn.

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