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How To Delete Google Reviews (And When You Should)

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How To Delete Google Reviews (And When You Should)

Consider the last time you searched for an Italian food restaurant in a new city.

You’re unfamiliar with the area and don’t have any personal recommendations to rely on.

You likely open your phone, conduct a Google search for [italian food near me] and find several restaurants.

Do you choose the first restaurant that pops up?

The answer to this is probably no.

Instead, you will most likely look up customer reviews and select the restaurant where patrons have had a positive experience.

And, you’re in good company.

For local businesses, 98% of consumers read online reviews.

Additionally, 81% of consumers turn to Google as their business review platform of choice to solidify their purchasing decisions.

While customers can control the content they post in their reviews, businesses, unfortunately, cannot.

Good reviews are not a guarantee, and even if your business provides superior customer service, one unhappy customer may lead to a negative review.

However, businesses must monitor their Google reviews consistently and ensure spammy reviews get deleted as soon as possible.

In this post, we’ll cover when or if you should delete Google reviews, what to do if you can’t delete poor reviews, and the steps your business must take to flag a review for removal.

When Should You Delete A Google Review?

Not every negative review your business receives is eligible for removal.

If a customer genuinely had a poor experience with your business and voices this opinion in the form of a review, you can’t ask Google to remove this review.

Instead, Google will only remove a review if it violates Google’s policies.

Luckily for businesses, Google takes its review removal process seriously, and there are quite a few types of content it deems inappropriate.

Here are a few types of reviews that qualify for deletion.

Civil Discourse

Google states,

“We don’t allow users to post content to harass other people or businesses, or encourage others to participate in harassment.”

It also does not tolerate hate speech or offensive content in a review.

Offensive content may include “content that is clearly and deliberately provocative.”

Google will also delete reviews containing personal information – such as credit card details, medical records, and more.

Deceptive Content

It is considered deceptive if the content is not based on a real experience or does not accurately represent your location or product.

Google shares that content with impersonation, misinformation, misrepresentation, or fake engagement can also be considered deceptive.

Mature Content

Google will remove any explicit content that uses profanity, is sexually explicit, uses adult themes, or includes violence or gore that constitutes mature derogatory content.

Regulated, Dangerous, And Illegal

Content with calls to action to products or services that may face local legal restrictions or content that promotes dangerous activities are eligible for removal by Google.

This also includes inappropriate content that is not safe for a child to view.

Information Quality

As stated previously, Google’s content policy states that review content should be “based on your experience or questions about experiences at a specific location.”

It does not allow content that is political in nature, a general rant, information related to COVID-19, and more.

Advertising a product, service, or a particular business in a review is also not allowed.

In short, if your business receives bad reviews, this isn’t necessarily grounds for removal.

Instead, your online reviews must include one of the factors above to submit a request for removal.

If your review content includes any of the above, it is warranted and recommended to ask Google to remove the review.

What Is A Google Review?

It may seem straightforward. However, with the countless online review directories available, it’s best to clarify what is considered a Google review.

A Google review helps your business highlight what customers think of your brand and what prospective customers can expect.

These reviews appear on your Google Business Profile in Search and Maps.

Google reviews use a star rating system, where customers can leave between one to five-star reviews.

A five-star review means a customer was highly pleased with their experience with your brand.

Conversely, a one-star rating means a customer had a negative experience with your business.

To view reviews on a Google Business Profile, click on the business’ star rating or the blue hyperlink with the number of reviews the business has received.

Screenshot from search for [italian food near me], Google, July 2021

You’ll then see a breakdown of the number of ratings per star, and top keywords used in reviews, followed by all the reviews left for that location.

You can sort reviews by most relevant, newest, highest rating, and lowest rating.

Google review exampleScreenshot from Google, July 2021

Can You Delete A Google Review On Your Own?

Google doesn’t enable businesses to delete reviews on their Google Business Profile.

This helps prevent businesses from deleting poor reviews due to bad experiences.

To have a review removed, the person who wrote the review can delete the review, or a business can ask Google to remove an inappropriate review.

Businesses can report a review for removal through Google Maps or Google Search.

Here are the steps to take for both.

How To Flag A Review On Google Maps

  • Open Google Maps on your computer.
  • Find your Google Business Profile.
  • Find the review you’d like to flag.
  • Click more, flag as inappropriate.

How To Flag A Review In Google Search

  • On your computer, go to Google.
  • Find your Google Business Profile.
  • Click Google Reviews.
  • Find the review you’d like to flag.
  • Click more, report review. Then select the type of violation you want to report.

How To Flag A Review In Your Account

  • On your computer, sign in to manage your Google Business Profile.
  • Choose the review you’d like to report.
  • For a single business: Open the Google Business Profile you’d like to manage. On the left, in the menu, click Reviews.
  • For multiple businesses: On the left menu, click Manage reviews. Then use the drop-down menu to choose a location group.
  • On the review you’d like to flag, click more, flag as inappropriate.
    How To Delete Google Reviews from your accountScreenshot from Google Business Profile, May 2022

Google also takes its own review precautions.

It will automatically detect a spam or fake review and remove those reviews on its own.

Google notes,

“These measures help improve people’s experiences on Google and ensure the reviews they see are authentic, relevant, and useful.”

Once you have flagged a post for removal on your Google Business Profile, Google notes it can take several days to remove the review.

For hotel brands, it’s also worth mentioning you can’t flag third-party hotel reviews, even if policy violations are made in the context of the review.

What Should I Do While I Wait For Google To Remove A Review?

Whether your business receives positive or negative feedback, your customer service team must respond to all reviews.

Responding to reviews shows others you care about your customers’ experiences and want to provide the best experience possible.

Develop a thoughtful response for every review you receive, especially negative customer reviews where you have the opportunity to reshape a customer’s perception of your business, and respond as soon as possible.

This applies even with spam reviews while you wait for Google to remove them.

Conclusion

Your Google Business Profile is the digital storefront of your business location.

It also serves as an opportunity to share insight from your customers directly through reviews.

However, you want legitimate reviews to appear on your profile.

Therefore you can (and should) flag any reviews that violate Google’s review policies to maintain an overall strong review profile.

Take action on reviews that meet the above criteria to remove these reviews from appearing on Google Maps and Search when a prospective customer searches for your brand.

More resources: 


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Mediavine Bans Publisher For Overuse Of AI-Generated Content

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Single continuous line drawing robot sitting near piles of work files.

According to details surfacing online, ad management firm Mediavine is terminating publishers’ accounts for overusing AI.

Mediavine is a leading ad management company providing products and services to help website publishers monetize their content.

The company holds elite status as a Google Certified Publishing Partner, which indicates that it meets Google’s highest standards and requirements for ad networks and exchanges.

AI Content Triggers Account Terminations

The terminations came to light in a post on the Reddit forum r/Blogging, where a user shared an email they received from Mediavine citing “overuse of artificially created content.”

Trista Jensen, Mediavine’s Director of Ad Operations & Market Quality, states in the email:

“Our third party content quality tools have flagged your sites for overuse of artificially created content. Further internal investigation has confirmed those findings.”

Jensen stated that due to the overuse of AI content, “our top partners will stop spending on your sites, which will negatively affect future monetization efforts.”

Consequently, Mediavine terminated the publisher’s account “effective immediately.”

The Risks Of Low-Quality AI Content

This strict enforcement aligns with Mediavine’s publicly stated policy prohibiting websites from using “low-quality, mass-produced, unedited or undisclosed AI content that is scraped from other websites.”

In a March 7 blog post titled “AI and Our Commitment to a Creator-First Future,” the company declared opposition to low-value AI content that could “devalue the contributions of legitimate content creators.”

Mediavine warned in the post:

“Without publishers, there is no open web. There is no content to train the models that power AI. There is no internet.”

The company says it’s using its platform to “advocate for publishers” and uphold quality standards in the face of AI’s disruptive potential.

Mediavine states:

“We’re also developing faster, automated tools to help us identify low-quality, mass-produced AI content across the web.”

Targeting ‘AI Clickbait Kingpin’ Tactics

While the Reddit user’s identity wasn’t disclosed, the incident has drawn connections to the tactics of Nebojša Vujinović Vujo, who was dubbed an “AI Clickbait Kingpin” in a recent Wired exposé.

According to Wired, Vujo acquired over 2,000 dormant domains and populated them with AI-generated, search-optimized content designed purely to capture ad revenue.

His strategies represent the low-quality, artificial content Mediavine has vowed to prohibit.

Potential Implications

Lost Revenue

Mediavine’s terminations highlight potential implications for publishers that rely on artificial intelligence to generate website content at scale.

Perhaps the most immediate and tangible implication is the risk of losing ad revenue.

For publishers that depend heavily on programmatic advertising or sponsored content deals as key revenue drivers, being blocked from major ad networks could devastate their business models.

Devalued Domains

Another potential impact is the devaluation of domains and websites built primarily on AI-generated content.

If this pattern of AI content overuse triggers account terminations from companies like Mediavine, it could drastically diminish the value proposition of scooping up these domains.

Damaged Reputations & Brands

Beyond the lost monetization opportunities, publishers leaning too heavily into automated AI content also risk permanent reputational damage to their brands.

Once a determining authority flags a website for AI overuse, it could impact how that site is perceived by readers, other industry partners, and search engines.

In Summary

AI has value as an assistive tool for publishers, but relying heavily on automated content creation poses significant risks.

These include monetization challenges, potential reputation damage, and increasing regulatory scrutiny. Mediavine’s strict policy illustrates the possible consequences for publishers.

It’s important to note that Mediavine’s move to terminate publisher accounts over AI content overuse represents an independent policy stance taken by the ad management firm itself.

The action doesn’t directly reflect the content policies or enforcement positions of Google, whose publishing partner program Mediavine is certified under.

We have reached out to Mediavine requesting a comment on this story. We’ll update this article with more information when it’s provided.


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Google’s Guidance About The Recent Ranking Update

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Google issues a statement about their recent algorithm update

Google’s Danny Sullivan explained the recent update, addressing site recoveries and cautioning against making radical changes to improve rankings. He also offered advice for publishes whose rankings didn’t improve after the last update.

Google’s Still Improving The Algorithm

Danny said that Google is still working on their ranking algorithm, indicating that more changes (for the positive) are likely on the way. The main idea he was getting across is that they’re still trying to fill the gaps in surfacing high quality content from independent sites. Which is good because big brand sites don’t necessarily have the best answers.

He wrote:

“…the work to connect people with “a range of high quality sites, including small or independent sites that are creating useful, original content” is not done with this latest update. We’re continuing to look at this area and how to improve further with future updates.”

A Message To Those Who Were Left Behind

There was a message to those publishers whose work failed to recover with the latest update, to let them know that Google is still working to surface more of the independent content and that there may be relief on the next go.

Danny advised:

“…if you’re feeling confused about what to do in terms of rankings…if you know you’re producing great content for your readers…If you know you’re producing it, keep doing that…it’s to us to keep working on our systems to better reward it.”

Google Cautions Against “Improving” Sites

Something really interesting that he mentioned was a caution against trying to improve rankings of something that’s already on page one in order to rank even higher. Tweaking a site to get from position six or whatever to something higher has always been a risky thing to do for many reasons I won’t elaborate on here. But Danny’s warning increases the pressure to not just think twice before trying to optimize a page for search engines but to think three times and then some more.

Danny cautioned that sites that make it to the top of the SERPs should consider that a win and to let it ride instead of making changes right now in order to improve their rankings. The reason for that caution is that the search results continue to change and the implication is that changing a site now may negatively impact the rankings in a newly updated search index.

He wrote:

“If you’re showing in the top results for queries, that’s generally a sign that we really view your content well. Sometimes people then wonder how to move up a place or two. Rankings can and do change naturally over time. We recommend against making radical changes to try and move up a spot or two”

How Google Handled Feedback

There was also some light shed on what Google did with all the feedback they received from publishers who lost rankings. Danny wrote that the feedback and site examples he received was summarized, with examples, and sent to the search engineers for review. They continue to use that feedback for the next round of improvements.

He explained:

“I went through it all, by hand, to ensure all the sites who submitted were indeed heard. You were, and you continue to be. …I summarized all that feedback, pulling out some of the compelling examples of where our systems could do a better job, especially in terms of rewarding open web creators. Our search engineers have reviewed it and continue to review it, along with other feedback we receive, to see how we can make search better for everyone, including creators.”

Feedback Itself Didn’t Lead To Recovery

Danny also pointed out that sites that recovered their rankings did not do so because of they submitted feedback to Google. Danny wasn’t specific about this point but it conforms with previous statements about Google’s algorithms that they implement fixes at scale. So instead of saying, “Hey let’s fix the rankings of this one site” it’s more about figuring out if the problem is symptomatic of something widescale and how to change things for everybody with the same problem.

Danny wrote:

“No one who submitted, by the way, got some type of recovery in Search because they submitted. Our systems don’t work that way.”

That feedback didn’t lead to recovery but was used as data shouldn’t be surprising. Even as far back as the 2004 Florida Update Matt Cutts collected feedback from people, including myself, and I didn’t see a recovery for a false positive until everyone else also got back their rankings.

Takeaways

Google’s work on their algorithm is ongoing:
Google is continuing to tune its algorithms to improve its ability to rank high quality content, especially from smaller publishers. Danny Sullivan emphasized that this is an ongoing process.

What content creators should focus on:
Danny’s statement encouraged publishers to focus on consistently creating high quality content and not to focus on optimizing for algorithms. Focusing on quality should be the priority.

What should publishers do if their high-quality content isn’t yet rewarded with better rankings?
Publishers who are certain of the quality of their content are encouraged to hold steady and keep it coming because Google’s algorithms are still being refined.

Read the post on LinkedIn.

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Plot Up To Five Metrics At Once

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Plot Up To Five Metrics At Once

Google has rolled out changes to Analytics, adding features to help you make more sense of your data.

The update brings several key improvements:

  • You can now compare up to five different metrics side by side.
  • A new tool automatically spots unusual trends in your data.
  • A more detailed report on transactions gives a closer look at revenue.
  • The acquisition reports now separate user and session data more clearly.
  • It’s easier to understand what each report does with new descriptions.

Here’s an overview of these new features, why they matter, and how they might help improve your data analysis and decision-making.

Plot Rows: Enhanced Data Visualization

The most prominent addition is the “Plot Rows” feature.

You can now visualize up to five rows of data simultaneously within your reports, allowing for quick comparisons and trend analysis.

This feature is accessible by selecting the desired rows and clicking the “Plot Rows” option.

Anomaly Detection: Spotting Unusual Patterns

Google Analytics has implemented an anomaly detection system to help you identify potential issues or opportunities.

This new tool automatically flags unusual data fluctuations, making it easier to spot unexpected traffic spikes, sudden drops, or other noteworthy trends.

Improved Report Navigation & Understanding

Google Analytics has added hover-over descriptions for report titles.

These brief explanations provide context and include links to more detailed information about each report’s purpose and metrics.

Key Event Marking In Events Report

The Events report allows you to mark significant events for easy reference.

This feature, accessed through a three-dot menu at the end of each event row, helps you prioritize and track important data points.

New Transactions Report For Revenue Insights

For ecommerce businesses, the new Transactions report offers granular insights into revenue streams.

This feature provides information about each transaction, utilizing the transaction_id parameter to give you a comprehensive view of sales data.

Scope Changes In Acquisition Reports

Google has refined its acquisition reports to offer more targeted metrics.

The User Acquisition report now includes user-related metrics such as Total Users, New Users, and Returning Users.

Meanwhile, the Traffic Acquisition report focuses on session-related metrics like Sessions, Engaged Sessions, and Sessions per Event.

What To Do Next

As you explore these new features, keep in mind:

  • Familiarize yourself with the new Plot Rows function to make the most of comparative data analysis.
  • Pay attention to the anomaly detection alerts, but always investigate the context behind flagged data points.
  • Take advantage of the more detailed Transactions report to understand your revenue patterns better.
  • Experiment with the refined acquisition reports to see which metrics are most valuable for your needs.

As with any new tool, there will likely be a learning curve as you incorporate these features into your workflow.


FAQ

What is the “Plot Rows” feature in Google Analytics?

The “Plot Rows” feature allows you to visualize up to five rows of data at the same time. This makes it easier to compare different metrics side by side within your reports, facilitating quick comparisons and trend analysis. To use this feature, select the desired rows and click the “Plot Rows” option.

How does the new anomaly detection system work in Google Analytics?

Google Analytics’ new anomaly detection system automatically flags unusual data patterns. This tool helps identify potential issues or opportunities by spotting unexpected traffic spikes, sudden drops, or other notable trends, making it easier for users to focus on significant data fluctuations.

What improvements have been made to the Transactions report in Google Analytics?

The enhanced Transactions report provides detailed insights into revenue for ecommerce businesses. It utilizes the transaction_id parameter to offer granular information about each transaction, helping businesses get a better understanding of their revenue streams.


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